On Hold Announcement Menu; Operator Service - Panasonic KX-TVM50 Feature Manual

Disconnect Message: Callers are disconnected from the VPS after hearing "Thank you for calling."
Next Operator: Callers are transferred to the next operator (Operator 2 or 3). Assignable for Operator 1 and
Operator 2 only.
Programming Manual References
"No Answer Coverage Mode" in 2.4.3.2 Operator Service No. 1, 2, and 3

2.2.36 On Hold Announcement Menu

Description
Allows callers (other than the first caller) in a queue to listen to a prerecorded announcements or music. The
On Hold Announcement Menu can be recorded by the System Administrator with a telephone while using
KX-TVM Maintenance Console or by importing WAV files, and also by the Message Manager using a
telephone. When the On Hold Announcement Menu is recorded, this feature is automatically enabled.
Programming Manual References
1.9.3 Utility—System Prompts Customisation
Manager's Manual References
3.6 Recording Messages

2.2.37 Operator Service

Description
Allows callers to be connected to a live operator. The operator can then transfer the caller to the appropriate
party or service as needed. Operator Service can work in conjunction with other services, often providing a
way for callers having difficulty using the VPS to receive assistance. A maximum of 3 operators can be specified
to receive calls in the day, night, lunch, and break modes, and each operator can be assigned a mailbox for
message-taking.
Note
•
Operator 1 in the day mode is automatically designated as the Message Manager and is assigned the
extension number "0" or "9". This operator's mailbox is the General Delivery Mailbox.
•
For KX-TDE and KX-TDA series, KX-TD500, KX-TD816, and KX-TD1232, Operators 2 and 3 can be
assigned to a floating number that is assigned to a ring group (Incoming Call Distribution Group).
Calls can be directed to an operator when:
a.
A caller does not or cannot send any DTMF signals to the VPS (i.e., the caller does not dial any digits or
has a rotary telephone).
b.
A caller dials "0" when the call is being handled by Automated Attendant service.
c.
A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant
service (see 2.1.8 Personal Custom Service or 2.4.4 Custom Service in the Programming Manual). After
pressing the appropriate dial key, the caller is directed to an operator.
Operator Service offers callers many chances to reach a human operator. Operator Service can be structured
as a cascade so that if Operator 1 cannot take the call, it goes to Operator 2. If that fails, the call goes to
Document Version 2.1 2008/04
2.2.37 Operator Service
Feature Manual 29