Custom Service - Panasonic KX-TVM50 Feature Manual

2.2.16 Custom Service

Programming Manual References
"Covering Extension" in 2.1.3 Mailbox Parameters
Subscriber's Manual References
5.3 Assigning Your Covering Extension
2.2.16 Custom Service
Description
The following Custom Service types are available:
–
Menu & Transfer
Allow callers to perform specific functions by pressing dial buttons on their telephones while listening to
voice guidance (Custom Service Messages). Callers can be guided to an extension, mailbox, outside
destinations (including mobile phones), operator, fax machine, other Custom Services etc., without the
assistance of an operator.
–
Date Control
Allow a different operation to be assigned for up to 5 time periods defined by date. The caller makes no
selection and no menu is announced.
–
Time Control
Allow a different operation to be assigned for up to 5 time periods defined by time of day. The caller makes
no selection and no menu is announced.
–
Day Control
Allow a different operation to be assigned for up to 5 time periods defined by day of the week. The caller
makes no selection and no menu is announced.
–
Password
Require that callers enter a password. Each password is assigned an operation. If a password is entered
correctly, the caller is handled by the password's preprogrammed operation.
Custom Service Messages ("Press 1 for Sales, press 2 for Service...", etc.) can be recorded by the System
Administrator or the Message Manager, and can be recorded in multiple languages if needed. In total, a
maximum of 100 Custom Services can be created.
Calls can be handled by Custom Service by:
–
Setting the Incoming Call Service of a trunk or port to "Custom Service Menu" and specifying a Custom
Service number (see "Incoming Call Service" in 2.3.1.1 Call Service in the Programming Manual).
–
Setting the call service of a Holiday to "Custom Service Menu" and specifying a Custom Service number
(see "Service" in 2.4.2.1 Holiday Service No. in the Programming Manual).
–
Using Custom Service or Personal Custom Service. A Custom Service can be assigned to one of the
available options provided by another Custom Service or Personal Custom Service. After pressing the
appropriate dial key, the caller is sent to assign Custom Service.
Custom Services can be created and edited using the Custom Service Builder utility of KX-TVM Maintenance
Console (see 2.4.4 Custom Service in the Programming Manual).
Programming Manual References
2.7.8 Custom Service Report
2.4.4 Custom Service
Manager's Manual References
3.6 Recording Messages
20 Feature Manual Document Version 2.1 2008/04