Alcatel IDOL 4 (6055A) User Manual page 113

• Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number can't be
dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional or
personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network carrier to check service availability.
I can't access my voicemail
• Make sure your carrier's voicemail number is correctly entered in
"Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network carrier to check service availability and check
MMS parameters.
• Verify the server center number or your MMS profile with your
carrier.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your network carrier to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
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