Factory Reset; From The Hardware; From The Control Software - Shure MICROFLEX MXW Quick Start Manual

Additional Resources
For additional Troubleshooting assistance or further information on complex installations, contact Shure to speak with a support representative. In the
Americas region, call Systems Support group at 847-600-8541. For users in other locations, go to www.shure.com to find support contact for your region.
For digital audio networking help, advanced networking guidelines and Dante software troubleshooting, visit Audinate's website at www.audinate.com.

Factory Reset

If a device isn't appearing on the network after trying troubleshooting methods, perform a reset on the specific hardware to return the device to default
settings. Factory default settings are designed for automatic compatibility with other Shure networked devices.
Note: A factory reset will clear any MXW Group and Link associations. The password to access the software will reset to

From the Hardware

Access Point Transceiver
Press and hold the recessed reset button for 10 seconds. The network audio status LED will
briefly turn off to indicate the unit is rebooting.
CAUTION:
A factory reset deletes all Group associations and microphone Links saved in the device.
Audio Network Interface
Press and hold the reset button for 10 seconds. The front panel LEDs will flash to indicate the
unit is rebooting.
Networked Charging Station
a. Turn off the power switch.
b. Press and hold the Link button.
c. While holding the Link button, turn on the power switch.
d. Continue to hold the Link button for 12 seconds until the LED illuminates amber.

From the Control Software

1. Open the Utility Tab of the MXW control software.
2. Select the Edit Properties button for the device.
3. Select the factory reset check-box.
4. Select Add Updates to save the setting to the edits queue.
5. Repeat for any additional devices.
6. Press the Apply All to make changes to all devices with edited properties.
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