Troubleshooting The Usb Connection (D2/2Big Only) - LaCie d2 network 2 User Manual

Troubleshooting the USB Connection (d2/2big only)

I connected my NAS to a computer via USB, but the NAS is not recognized by the computer.
Q: Does an icon for the drive appear on the desktop?
A: There should be an icon for the LaCie NAS in My Computer/Computer (Windows users) or on the desktop (Mac
users) (unless you've set the Finder preference not to show External disks on the desktop). If the drive does not
appear, follow the rest of the Troubleshooting tips to isolate the problem.
Q: Does your computer's configuration meet the minimum system requirements for use with this drive?
A: Check minimum system requirements in Introduction for more information. Also, try changing the computer
you are using. Computer problems can manifest themselves in many ways. Even if the computer appears to be
working properly, this is a worthwhile test.
Q: Is the drive's power supply connected?
A: Make sure that the power supply is properly connected (see Connect to the Network) and that the outlet the
power supply is connected to is working.
Q: Did you follow the correct installation steps for the USB connection?
A: Review Connect to a Computer via USB.
Q: Are both ends of the USB cable securely attached?
A: Only use a USB cable provided by LaCie. Check both ends of the USB cable to make sure they are fully seated
in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the
drive is still not recognized, restart your computer and try again.
Q: Is there a conflict with other device drivers or extensions?
A: Contact LaCie Technical Support for help.
You receive error messages when copying files to the drive.
Q: Did you get an "Error –50" message while copying to drive when connected via USB?
A: When you connect the d2 Network 2 to a computer via USB, the USB share of the drive that mounts on the
computer is formatted in MS-DOS (FAT32). Under this format, file names with certain characters cannot be
copied. These characters include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters are not being used.
I cannot copy a file larger than 4 GB to the drive.
Q: Are you connected to the computer via USB?
A: When you connect the LaCie NAS to a computer via USB, the USB share of the drive that mounts on the
computer is formatted in MS-DOS (FAT32). This format limits file sizes to 4 GB.
To transfer >4GB files to the LaCie NAS, disconnect the USB cable and connect the Ethernet cable. Alternatively,
you can reformat the USBShare to HFS+, which permit larger file sizes (see Dashboard - Drive Information).
The capacity of the product is not the total one written on the packaging.
Q:
A: When you connect the drive to your computer via USB, only the portion of the total storage capacity that you
allocated to USBShare will be available according to the computer. See Dashboard - Drive Information.
d2, 2big, and 5big Network 2 User Manual 128