Troubleshooting Expansion Device Connection - LaCie d2 network 2 User Manual

I can not access my account. I enter my login and password and receive an error message.
Q: Is your password correct?
A: If you input an email address in the User page, you can retrieve your password. To do this, click on the
"forgot my password" link on the login page. Follow the instructions to complete the retrieval.
I've noticed a delay in accessing the shares.
Q: Are you transferring multiple files simultaneously, using the download feature, or rebuilding the RAID array?
A: Access to a share, including file transfers and bit torrent activity, as well as rebuilding the RAID array, can
reduce performance.
I cannot see the media files stored on the LaCie NAS on my UPnP AV media player or adapter.
Q: Are the media files stored on a public share and is the multimedia service active?
A: UPnP AV devices will only discover media files stored on public shares. Files stored in non-public shares are
not accessible to UPnP devices. Additionally, the multimedia service must be activated on the global level or for
the share in question.

Troubleshooting Expansion Device Connection

The hard drive, key, or USB printer connected to my NAS' expansion port is not recognized.
Q: Is the NAS connected to your computer via USB type B (d2/2big only)?
A: Devices connected to the USB or eSATA expansion port (hard drive or printer) are automatically unmounted
when you connect the NAS to a computer via USB. To make the hard drive or printer accessible, disconnect the
drive from your computer and connect it to the network using the Ethernet cable.
I connected a USB drive to the USB expansion port Type A, but the drive does not mount and is not
listed in the LNA.
Q: Is the drive's file system supported by the LaCie product?
A: Your LaCie NAS only recognizes external hard drives with the following file systems: MS-DOS (FAT32), NTFS,
HFS+ (non-journaled only), EXT3, or XFS. If your drive's file system is not one of those listed, reformat it, then
reconnect to the LaCie NAS.
Q: Is the drive formatted in MS-DOS (FAT32) and has (a) volume(s) larger than 2TB?
A: Due to a limitation inherent in MS-DOS, volumes larger than 2TB won't be recognized by the LaCie NAS.
I can't copy a file from a connected external hard drive to a share on my LaCie NAS.
Q: Is the drive formatted in MS-DOS (FAT32) and the file size is larger than 2GB?
A: Due to a limitation inherent in MS-DOS, files larger than 2GB cannot be transferred to a share on the LaCie
NAS.
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