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Contacting Technical Support - Alcatel-Lucent VitalQIP ESM 1200 Quick Start Manual

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Configuring Lights Out Management
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The ESM
appliance is equipped with Lights Out management capability that provides the ability to remotely manage the
appliance using a web-based interface. To configure Lights Out, do the following:
1. Connect a network cable from a laptop to the Ethernet port identified by a wrench icon on the back of the
appliance. The laptop needs to be able to access the 192.168.1.0/24 subnet.
2. Access the web-based interface by entering http://192.168.1.7 in a browser. Login with Username "root" and
Password "changeit".
3. Verify that the server health is reported as healthy. If not, contact Technical Support.
4. Select Remote Access and Network/Security to set the network settings of the Lights Out card. Select Users under
Network/ Security to reset the root password.
5. To remotely launch the system console, click the Launch button under the Virtual Console Preview on the System
page.
6. Disconnect the network cable from the laptop and connect the appliance directly into the network.

Contacting technical support

If you need assistance with the VitalQIP ESM
Region
Address
North America
Alcatel-Lucent
400 Lapp Road, Suite 101
East Whiteland, PA 19355
USA
Europe, Middle East,
Alcatel-Lucent
and Africa
Voyager Place
Shoppenhangers Road
Maidenhead
Berkshire SL6 2PJ
UK
Central and South
Alcatel-Lucent Brasil S/A
America
Avenida Marginal Direita Anchieta, 400 -
Km 11,5
CEP: 04182-901 - Jardim Santa Cruz -
Sao Paulo - SP
Brazil
Asia Pacific
Alcatel-Lucent Australia
280 Botany Road
Alexandria NSW 2015
Australia
© 2010 Alcatel-Lucent
1200
, contact technical support via phone or web.
Contact information
Phone: 1-866-LUCENT8 (582-3688) Option 1, Option 2
Web:
www.alcatel-lucent.com/support
Phone: 00 800 00 LUCENT or +353 1 692 4579
E-mail: emeacallcenter@alcatel-lucent.com
Web:
www.alcatel-lucent.com/support
Phone: 0800 89 19325 or +55 11 3205 7626
For other local CALA numbers, consult the web site
lucent.com/support
Phone: 1800-458-236 (toll free from within Australia)
(IDD) 800-5823-6888 (toll free from Asia Pacific - China, Hong Kong,
Indonesia, South Korea, Malaysia, New Zealand, Philippines, Singapore,
Taiwan, and Thailand)
(613) 9614-8530 (toll call from any country)
E-mail: apactss@alcatel-lucent.com
www.alcatel-
or contact your local sales representative.

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