Alcatel-Lucent Extended Communication Server Installation & Configuration Manual
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Alcatel-Lucent Extended Communication Server Installation & Configuration Manual

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Extended Communication
Server
Installation & Configuration
Manual
Release 4.2
April 2010
Alcatel-Lucent Office Communication Solutions
All Rights Reserved © Alcatel-Lucent 2010

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Summary of Contents for Alcatel-Lucent Extended Communication Server

  • Page 1 Extended Communication Server Installation & Configuration Manual Release 4.2 April 2010 Alcatel-Lucent Office Communication Solutions All Rights Reserved © Alcatel-Lucent 2010...
  • Page 2 Legal notice: Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.

  • Page 3: Table Of Contents

    Chapter 1 Overview Scope of this Document ..............Product Overview ................... Hardware Description ................User Profiles and Graphical Interfaces .......... Graphical Administration Interface ............Virtual Desktop .................... Introduction to Installation and Configuration ......Before Installation .................. Chapter 2 Installing and Starting Up Introduction ....................
  • Page 4 Chapter 3 Unlocking the Software Pack Principles ....................How to Unlock the Software Pack ............ Chapter 4 Network Configuration Principles ....................General Network Parameters ............. Network Connections ................General Points on Network Connection Configuration ......WAN ADSL PPPoE Connection ..............LAN Ethernet Connection ................
  • Page 5 General Points ..................Registering and Generating the Activation Key ......Activating the License ................Software Updates ................... Chapter 6 User Management General Points ..................ECS Directory Management ............... User Groups and User Accounts ............... User Privileges ..................... External Directory Synchronization ..........
  • Page 6 Client Configuration ................... 7.10 Proxy Cache Statistics ................7.11 Certificates Management ..............7.11 Overview ...................... 7.11 Creating a User Certificate ................ 7.12 Using a Certificate ..................7.13 Enabling Automatic Regeneration of Certificates ........7.14 Chapter 8 Voice and Data Convergence General Points ..................
  • Page 7 Overview ....................11.1 Configuration ..................11.1 OmniPCX Office Configuration ..............11.1 Fax Call Routing (or Fax Call Switching) ..........11.6 Extended Communication Server Fax Server Configuration ....11.13 Compatibility with VoIP – SIP Service ......... 11.17 Configuration 1 ..................11.17...
  • Page 8 Configuration 2 ..................11.18 Configuration 3 ..................11.18 Extended Communication Server Fax Server Integration in a Microsoft® Exchange® Environment .......... 11.18 Company Environment Parameters ............11.19 Exchange® Configuration ............... 11.20 Chapter 12 Web Hosting Site Hosting Overview ................. 12.1 Configuring the Hosting Service .............
  • Page 9 Configuration For Interoperability With OmniPCX Office ..13.4 Prerequisites ....................13.4 Configuring Interoperability with OmniPCX Office ......... 13.4 Adding a Click to Call Button on a Web Site ....... 13.5 Prerequisites ....................13.5 Obtaining the Identification Key ............... 13.5 Adding the Click to Call Button to the Web Site ........13.6 Chapter 14 Push Mobile...
  • Page 10 Software Compatibility ................15.1 Saved and Restored Elements ..............15.1 Backup ...................... 15.2 Restore ...................... 15.3 Restrictions ..................... 15.4 Software ...................... 15.4 Hardware ..................... 15.4 Chapter 16 Appendixes How to Quote ..................16.1 How to Order ................... 16.1 Chapter 17 Migration from Release 4.1 to Release 4.2 Migration to R4.2 ...................

  • Page 11: Scope Of This Document

    Product Overview Extended Communication Server is a powerful collaboration and mobility solution for small and medium-sized enterprises (SMEs) including: a set of collaboration tools to share information efficiently within a team, a group, a project,...

  • Page 12: Hardware Description

    The Premium edition is a rack shelf platform designed for medium enterprises with from 25 to 200 users. Both Extended Communication Server editions are managed in the same way. Unless explicitly specified, all information and procedures included in this document apply to both...

  • Page 13: User Profiles And Graphical Interfaces

    Alim. 300 Watt User Profiles and Graphical Interfaces The Extended Communication Server accepts three kinds of users: One administrator, who manages the user accounts and controls and monitors all resources and features, such as network architecture, security measures, e-mail facilities, Web access, etc.

  • Page 14: Graphical Administration Interface

    The administration interface is an easy-to-use tool providing four main menus to manage the Extended Communication Server, the services, the end-users, and control and monitor the traffic.

  • Page 15: Virtual Desktop

    Each help page is printable. Figure 1.4: Contextual Online Help Example Using the intuitive administration interface together with the online help, the administrator can explore the number of available features and services the Extended Communication Server provides. 1.4.2...

  • Page 16: Introduction To Installation And Configuration

    Introduction to Installation and Configuration This document introduces the first steps an administrator is recommended to follow when installing the Extended Communication Server in the customer premises and configuring the network and services. These steps are further detailed in next chapters.

  • Page 17: Before Installation

    Additional chapters describe useful functionalities that can be implemented later. Before Installation First of all, we recommend you to read this document and examine the customer needs thoroughly. You should then prepare the Extended Communication Server installation considering the following topics: Network architecture: •...
  • Page 18 Chapter...

  • Page 19: Introduction

    After reading this chapter, you will be able to start up the Extended Communication Server and access the graphical administration interface. Introduction Two modes are provided for accessing the administration interface for the first time: A direct access, the server being equipped with a screen, a keyboard and a mouse From a local PC connected to the server Figure 2.1: Using a Direct Access or a Local PC...

  • Page 20: Starting Up From A Local Pc

    Click OK You have now access to the administration interface. Starting Up from a Local PC To start up the Extended Communication Server from a local PC 1. Unpack the server. 2. Connect the power cable. 3. Switch on the server.
  • Page 21 Figure 2.3: Ethernet Port Locations 5. Check that the PC network settings are compatible with the server default settings. The server default network settings are: • IP address: 192.168.92.1 • Network mask: 255.255.255.0 • Dynamic Host Configuration Protocol (DHCP) is not activated Any address from 192.168.92.2 to 192.168.92.254 is then suitable.

  • Page 22: Administration Interface Limited Access

    You have now access to the administration interface. Administration Interface Limited Access The first time you starts up the Extended Communication Server and enters an administration session, most of menus are not accessible to you because the software pack is locked.

  • Page 23: How To Unlock The Software Pack

    To unlock the software pack: 1. You first need to obtain the software key (also called licence number) that corresponds to the product. You can retrieve the software key on the Alcatel-Lucent Business Partner Web site (http://www.businesspartner.alcatel-lucent.com/), accessing the following page: ONLINE SERVICES >...
  • Page 24 Chapter After the software pack has been unlocked, the panel foot displays information about the licence including the number of days that are remaining before the trial period will end. Remember that you will have to activate the product license within this trial period. Figure 3.2: After the Software Pack Has Been Unlocked...
  • Page 25 After reading this chapter, you will be able to insert the Extended Communication Server in the customer network and access the Internet from the administration interface. Principles The three network interfaces and the comprehensive set of available configuration parameters the Extended Communication Server provides allow you to insert it in any network architecture.

  • Page 26: General Network Parameters

    Chapter 1. General Network Parameters 2. Network connections. After you have configured the network connections, you can access the Internet from the administration Interface (unless a remote proxy controls the Internet access, see the note below). 3. DHCP. After you have activated the DHCP (Dynamic Host Configuration Protocol) service, you can access the administration interface and the Virtual Desktop from any workstation located in the LAN.

  • Page 27: Network Connections

    Figure 4.2: Setting the General Network Parameters Network Connections 4.3.1 General Points on Network Connection Configuration 4.3.1.1 Network Interfaces Both Compact and Premium edition servers have three network interfaces. Depending on the server edition and version, network interfaces may be labelled or not on the back panel. Anyway, we call in this document LAN1 the Ethernet interface eth0, which corresponds to the left-most back-panel RJ-45 port.

  • Page 28: Wan Adsl Pppoe Connection

    Chapter management > Network connections menu. A list of existing connections is displayed. From this list you can: create a new connection by clicking the Add button configure an existing connection by clicking the modification button 4.3.2 WAN ADSL PPPoE Connection A WAN ADSL PPPoE connection marks the border between the private and the public area.

  • Page 29: Lan Ethernet Connection

    connections menu. This opens the connection list. 2. If you are creating a new connection: a. Click Add. b. Select the WAN ADSL PPPoE option c. Click OK. Otherwise, if you are modifying an existing WAN ADSL PPPoE connection: a. Select the WAN ADSL PPPoE connection in the list. b.

  • Page 30: Ethernet Bridge Connection

    Chapter 1. Select the Service management > Network service management > Network connections menu. This opens the connection list. 2. If you are creating a new connection: a. Click Add. b. Select the Ethernet LAN option c. Click OK. Otherwise, if you are modifying an existing Ethernet LAN connection: a.

  • Page 31: Ethernet Lan Dmz Connection

    Figure 4.6: Bridge Connection of a Wi-Fi interface on LAN1 To create or configure an Ethernet bridge connection: 1. Select the Service management > Network service management > Network connections menu. This opens the connection list. 2. If you are creating a new connection: a.

  • Page 32: Ethernet Lan Alias Connection

    Chapter To create or configure an Ethernet LAN DMZ connection: 1. Select the Service management > Network service management > Network connections menu. This opens the connection list. 2. If you are creating a new connection: a. Click Add. b. Select the Ethernet LAN DMZ option c.

  • Page 33: Dhcp Service

    6. Activate the interface by selecting Yes. 7. Validate the settings by clicking OK. DHCP Service If the DHCP service is activated on a given network interface, the Extended Communication Server is the DHCP server for all the peripherals that belongs to the corresponding subnetwork.

  • Page 34: Machines Declared

    Chapter 3. Specify the duration of a DHCP lease, i.e. the length of time for which the IP address allocation is valid. 4. Specify the IP address range reserved for DHCP (start of range, end of range). 5. Enter the gateway IP address (generally, the address of the concerned network interface). 6.
  • Page 35 Some large organizations use their own proxies (not hosted on the Extended Communication Server) to control access to the Internet. If this is the case, you must configure the remote proxy access in order to allow the server to reach the Internet, which is mandatory for the automatic update feature.
  • Page 36 Chapter 4-12...

  • Page 37: General Points

    After reading this chapter, you will be able to access the Extended Communication Server online technical-support, to activate the full license and to update the software packs. General Points As you can now access the Internet from the administration interface, it is the right moment to activate the license for an unlimited duration and update the software packs.

  • Page 38: Activating The License

    If you do not have a user account: a. Select On-line services > Registering. b. Enter the contract number or Extended Communication Server serial number and click OK. You can find the serial number on a sticker that is stuck on the server chassis.
  • Page 39 3. Two activation methods are available to you: • If Internet can be accessed, perform an online activation by clicking the ACTIVATE button. • If Internet is not accessible, use the activation key you previously stored in a text file (see §...

  • Page 40: Software Updates

    Chapter Software Updates The Extended Communication Server system is pre-configured for updating automatically from the Web on a per week basis. Note 1: Some software packs cannot be updated automatically. They must be updated manually. We recommend you to: Keep the automatic update always on.

  • Page 41: General Points

    We recommend you to plan the way you will distribute the users in user groups before creating groups and accounts. The Extended Communication Server administrator manages two types of user groups: Standard groups Each user belongs to one standard group or subgroup.

  • Page 42: Ecs Directory Management

    Chapter Microsoft® Active Directory ECS Directory Management 6.2.1 User Groups and User Accounts Select the Directory > User accounts menu to manage user groups and user accounts. The displayed form is divided into two parts: The left-hand side part is the group zone. It is composed of the user group list and associated management buttons.

  • Page 43: User Privileges

    users of the group. 7. Click OK. After you have created a group: If it is a standard group , you can create user accounts for it. If it is a virtual group , you can add already existing user accounts in it. In a virtual group, users are considered as guests that are invited into the group.

  • Page 44: External Directory Synchronization

    Chapter One News administrator for the group is responsible for the news distribution to the users of the group External Directory Synchronization 6.3.1 Synchronization Overview Synchronization is used to import users from a Microsoft® Active Directory’s to the Extended Communication Server LDAP directory. All remote users are imported from this directory. This method removes the task of creating each contact individually.

  • Page 45: Configuration

    Exclusion of some accounts from the synchronization Visibility of deactivated accounts in Active Directory User features: All Extended Communication Server services are available for imported users (Virtual desktop, Email, FTP, mobility, FAX …) Password management is deactivated on Extended Communication Server 6.3.2...
  • Page 46 In the case of LDAPS synchronization with the Active Directory server, the Extended Communication Server server asks the superadmin to authenticate again. If parameters sent by the Extended Communication Server are correct, the Active Directory server returns the user list.
  • Page 47 Figure 6.5: User Properties Example The DN of the link account has the following form : cn=name,cn=Users,dc=domain,dc=domain_extension. Example with an Active Directory domain named domain.loc : cn=link link,cn=Users,dc=domain,dc=loc The base from which the synchronization is performed has the following form: dc=domain,dc=domain_extension Example with an Active Directory domain named domain.loc: dc=domain,dc=loc...
  • Page 48 Chapter Figure 6.6: LDAP Connection 2. LDAP Connection: enter the information for the LDAP to the connect to the server and click OK The Bind window is displayed: Figure 6.7: User Binding 3. Bind type : select Bind as currently logged on user and click OK The search window is displayed:...
  • Page 49 Figure 6.9: Search Result Important: When the connection from the Extended Communication Server to the Active Directory fails, it is recommended to perform some connection tests from a LDAP browser installed on a client PC. The connection from the Extended Communication Server does not work as long as the connec- tion from the LDAP browser does not work.

  • Page 50: User Connection

    Extended Communication Server until the user password is changed. 6.3.3.2 Login Policy On Extended Communication Server a user login must be made up of the following characters: [a..z],[A..Z],[0..9],[-],[_]. The Extended Communication Server login policy is more restrictive than the Active Directory login policy where special characters are allowed.

  • Page 51: Logs

    Passwords Policy On Extended Communication Server, a user password can only use the following characters: [ a-z A-Z 0-9 _ / \ & ~ " # ' { } ( ) [ ] < > ` @ = ? ; : ! + . , % $ * - ].
  • Page 52 Chapter The system logs for this service are available in: Control panel / system logs/tab System in the file: /var/log/syslog 6-12...

  • Page 53: Overview

    By default, the firewall is active but the proxy server is not active. Note: We recommend you to configure and activate proxy and firewall services. Moreover, for a better network security, we recommend you to use the Extended Communication Server options: Kaspersky, for an efficient antivirus protection. Firewall Management 7.2.1...

  • Page 54: Firewall Rules

    Chapter The system handles a preexisting list of services that you can consult thanks to the Service management > Security > Firewall > Services and service groups menu, selecting the Services tab. You can also add new services to this list for specific needs. Figure 7.1: List of Available Services Services can be gathered into service groups to facilitate the firewall management.

  • Page 55: Firewall Advanced Settings

    7.2.2 Firewall Advanced Settings The Extended Communication Server automatically creates all the rules you need to manage the firewall according to the network interfaces you have declared. Usually, all you have to do is to modify the preexisting rules to authorize or forbid a given service on a given flow.
  • Page 56 Chapter Figure 7.4: A LAN Including a Subnetwork To create a rule for such a subnetwork: 1. Select the Service management > Security > Firewall > Advanced settings menu. 2. Select the Computer, networks tab. 3. In the Name of new group or network field, enter a name for the subnetwork. 4.
  • Page 57 The new item is added to the list of computers and networks. 5. Select the Rules tab 6. Using the drop-down lists located at the top of the form, select the flow (in our example, from MySubnetwork to Appliance). 7. Click Create a new rule. A rule creation form is displayed.

  • Page 58: Proxy Server Management

    Chapter Select the Order level of the new rule. The firewall scans messages from the lowest order rule to the highest order rule. The first rule which matches decides if a message is allowed or refused. que se passe t il quand aucune regle ne match????? The three service protocols of the MAIL service group (i.e.

  • Page 59: Activating The Proxy Cache Service

    individually. Web filtering. Web filtering is done through black and white lists of URLs or keywords that forbid or authorize access to certain Web sites. Filters apply to all users or to specific user groups. Note: These services need that the client Web browser is configured so that the Web traffic is sent to the proxy server.

  • Page 60: Web Filtering

    White lists. A white list contains all URLs or keywords for which users can access related contents. All other contents are not accessible. Examples 2: www.alcatel-lucent.com, .edu Note: The proxy cache service must be active for the Web filtering to be effective.
  • Page 61 5. If you want the list to be automatically updated from an FTP server: a. Select the Update tab. b. Enter the FTP server characteristics: name, path, etc. c. Click OK. 6. Come back to the Main lists menu. 7. Enable the list by clicking Enabled. Figure 7.11: Black and White Lists For All Users 7.3.4.2 User-Group Web-Access Filtering...

  • Page 62: Client Configuration

    Chapter c. Click OK. 8. Come back to the Lists by group menu. 9. Enable the Black and White lists by group filtering by clicking On. Figure 7.12: Black and White Lists For User Groups 7.3.5 Client Configuration Client workstations must be configured so that they can access the proxy server. To configure a client workstation Web browser: 1.

  • Page 63: Proxy Cache Statistics

    The signature is delivered by a CA (Certification Authority). Among other information, a certificate includes: the organization name a validity period The digital signature. The Extended Communication Server hosts its own certification authority. This CA signs the certificates delivered by the server for all secured services. 7-11...

  • Page 64: Creating A User Certificate

    Chapter 7.4.2 Creating a User Certificate To create a user certificate: 1. Select the Service management > Certificate management menu. 2. Select the User certificates tab. 3. To create a private certificate: a. Click New. This displays a form. b. Enter requested information that identifies the organization. c.

  • Page 65: Using A Certificate

    7.4.3 Using a Certificate Once the user certificate is created, it must be assigned to services. The example below shows how to affect the certificate to the Web access service. To assign a certificate to the Web access service: 1. Select the Appliance management > Configuring the access from an Internet connection menu.

  • Page 66: Enabling Automatic Regeneration Of Certificates

    7.4.4 Enabling Automatic Regeneration of Certificates A certificate depends on the host name of the Extended Communication Server. As such, it must be regenerated each time the host name is modified. Provided the corresponding option is enabled, certificates can be automatically regenerated each time the hostname of the Extended Communication Server is modified.
  • Page 67 2. Select whether you wish the certificates to be automatically regenerated when the host name is changed. Click yes or no. 3. Select the services on which the new certificates are to apply. 7-15...
  • Page 68 Chapter 7-16...

  • Page 69: Voice And Data Convergence

    Read this chapter if your Extended Communication Server works together with an OmniPCX Office. After reading it, you will be able to carry out Internet and telephone services convergence. General Points The voice/data convergence service allows users to access the telephone functions from the Virtual Desktop and benefit from additional services on telephone terminals: call forwarding, unified messaging, click to call, and so on.

  • Page 70: Activating Voice And Data Convergence

    Figure 8.2: OmniPCX Office Icon and menu Activating Voice and Data Convergence Note: For efficiency reasons, we recommend that both Extended Communication Server and OmniPCX Office belong to the same subnetwork. To activate voice and data convergence: 1. Select the Service management >OmniPCX Office > Detection and Configuration menu.

  • Page 71: Retrieving Information

    This retrieves information (name, first name, internal numbers) from the OmniPCX Office and create user accounts automatically. You can modify these accounts later to add information the Extended Communication Server requires. Each synchronized terminal must be now associated with an existing user account or a new user account.
  • Page 72 Chapter...

  • Page 73: General Points

    After reading this chapter, you will be able to manage internal and external email messaging. General Points The Extended Communication Server includes a mail server which can be used as a standalone mail server or relayed by an external mail server.
  • Page 74 Chapter Note 1: You must verify that the MX (Mail eXchange) DNS record point the server public IP address. Contact the registrar that manages the domain name to verify this particular point. Figure 9.1: Direct Access to Mail Servers 5. If the enterprise does not have a public domain name: a.

  • Page 75: Configuring For A Fat Mail Client

    Figure 9.2: Operating in Relay Mode d. Click OK. Configuring for a Fat Mail Client Some additional settings are needed if a fat mail client, such as Microsoft Outlook or Mozilla Thunderbird, is used. On the server side, you must activate one of the POP/IMAP services: 1.
  • Page 76 Chapter you declared in the General network parameters form. If the organization has several domain names, declare them to the system to optimize email processing. Email addresses that belong to domains declared to the system do not need external DNS queries. To declare a domain name to the system: 1.

  • Page 77: Anti-Relay / Relay Authorisation

    Figure 9.4: List of Domain Names 9.5.2 Anti-relay / Relay Authorisation This feature aims at prevent malicious use of the mail server, such as spam relaying. Use this feature to control user authorizations for accessing mail services, especially for remote users. By default, users located behind the LAN1 interface are authorized to use the Extended Communication Server mail server as a relay to the Internet.

  • Page 78: Remote Email Service

    Chapter Note: Remote users email-client must be configured to authenticate when accessing the service. 4. To authorize the relay to the Internet by name or IP address: • Click the Name or IP address tab. • Click Add. • Enter the desired name or IP address. •...
  • Page 79 Figure 9.6: Mail Filtering Services The Service management > Email > Mail filtering menu is divided in three submenus corresponding to three complementary services: The Filter by grey list service use the greylisting method to filter received emails. The mail transfer agent temporarily rejects any email from a sender it does not recognize. If the email is legitimate, the originating server will try again to send it later, at which time the agent will accept it.
  • Page 80 Chapter...

  • Page 81: Overview

    10.1 Overview The Instant Messaging application allows a user to: Exchange instant messages with one or several users Know the status of other users 10.2 Server Configuration 10.2.1 Configuration Overview To configure the Instant Messaging server: Navigate to Service management > Instant messaging Select the Basic parameters tab Modify server options as described in the sections below Click OK...

  • Page 82: Web Gateway

    Chapter Figure 10.2: Option Section By default, allow connection server to server: • On: all instant messaging servers are allowed to connect to Extended Communication Server except servers belonging to the black list • Off: all instant messaging servers are not allowed to connect to Extended Communication Server except servers belonging to the white list Authorize creation and use of chat rooms: users can create and/or use chat rooms (chat room is for heavy clients only)
  • Page 83 In addition, the Presence feature can be hosted on a remote server • Off: no web access is available Website name: select the domain name used by Extended Communication Server users to access the web features Listening interface for the web gateways: select the network interface used for FTP transfer.

  • Page 84: Gateways

    Gateways Figure 10.4: Gateways Section Activate IRC gateway: You can allow your users to connect to some IRC servers On: users, declared on this Extended Communication Server, can connect to a remote IRC (Internet Relay Chat) server Off: 10.2.6 Instant Messaging Status Figure 10.5: Instant Messaging Status...

  • Page 85: Dns Configuration

    Select the user Click Modify In the Instant messaging section click: • On to allow instant messaging • Off to bar instant messaging Figure 10.6: Instant Messaging Section in the User Properties 10.4 DNS Configuration When all users do not belong to the same domain or to the same network, the DNS server must be configured.

  • Page 86: Inside The Same Domain With Different Networks

    Chapter Figure 10.7: Configuration Example with Users in the Same Domain and Same LAN Instant Messaging configuration: Domain of identifiers: mydomain.com By default allow connection server to server: off Authorize creation and use of chat rooms: off Pref-fill of the buddy list: None Number of simultaneous session by user: 1 Firewall configuration: Traffic LAN ->...

  • Page 87: Different Domains And Different Networks

    Figure 10.8: Configuration Example with Users in the Same Domain and Different LAN Instant Messaging configuration: Domain of identifiers: mydomain.com By default allow connection server to server: off Authorize creation and use of chat rooms: off Pref-fill of the buddy list: None Number of simultaneous session by user: 1 Firewall configuration: Traffic from LAN to ECS on port 5222 (or 5223) must be allowed...

  • Page 88: Different Domains And The Same Networks

    Chapter Figure 10.9: Configuration Example with Users in the Different Domain and Different LAN Instant Messaging configuration: Domain of identifiers: mydomain.com By default allow connection server to server: on (or add the remote server name in the white list) Authorize creation and use of chat rooms: off Pref-fill of the buddy list: None Number of simultaneous session by user: 1 Firewall configuration:...
  • Page 89 Figure 10.10: Configuration Example with Users in the Different Domain and Same LAN Instant Messaging configuration: Domain of identifiers: mydomain.com By default allow connection server to server: on (or add the remote server name in the white list) Authorize creation and use of chat rooms: off Pref-fill of the buddy list: None Number of simultaneous session by user: 1 Firewall configuration:...
  • Page 90 Chapter 10-10...

  • Page 91: Overview

    The main technical characteristics of the fax server are: The connections to OmniPCX Office uses SIP protocol Communications from Extended Communication Server to the OmniPCX Office use the port number 5060 Communications from OmniPCX Office to the Extended Communication Server use the...
  • Page 92 Chapter Figure 11.2: VOIP Parameters Settings 1 Number of VoIP-Trunk Channels: select a value # 2 VoIP Protocol: select SIP (a warm reset is required) 11-2...
  • Page 93 Traffic Sharing and Barring To allow Fax reception/transmission between the public network and the Extended Communication Server through Alcatel-Lucent OmniPCX Office Communication Server, do not forget to manage the traffic sharing & barring tables for the transit calls: Public trunk <=> VoIP link 11.2.1.3...
  • Page 94 VoIP trunk is a private trunks: in the Private Numbering Plan, configure the prefix for outgoing calls to enable Fax transmission from Extended Communication Server to the public network (on Extended Communication Server, the prefix for public calls is configured with the value 0). 11-4...
  • Page 95 Figure 11.6: Private Numbering Plans Settings 11.2.1.4 ARS Configuration Figure 11.7: ARS Configuration Parameters (*) Reminder: the prefix for Fax DDI number is equal to the Installation Number plus the DDI 11-5...

  • Page 96: Fax Call Routing (Or Fax Call Switching)

    Fax Call Routing (or Fax Call Switching) Since OmniPCX Office R7.1 it is possible to use the OmniPCX Office Fax Call Routing feature with the Extended Communication Server fax server. Reminder: A unique DDI number is used for subscriber and fax call...
  • Page 97 EDN to the Extended Communication Server. Create 2 Virtual Terminals (one VT per user): Figure 11.9: Subscriber List 11.2.2.2 Virtual Terminal Configuration Details It is mandatory to configure the virtual terminals with ISDN Service 1 = Fax 2/3: 11-7...
  • Page 98 Chapter Figure 11.10: ISDN Services Enable external forwarding for the virtual terminals: 11-8...
  • Page 99 Figure 11.11: Feature Rights Part 1 11-9...
  • Page 100 Chapter Figure 11.12: Feature Rights Part 2 Configure immediate call forwarding to the Extended Communication Server Fax extension (for example: 301 for USER A): Figure 11.13: Forwarding Definition 11.2.2.3 Numbering Plan Configuration Public numbering plan: configure the subscriber DDI numbers with the respective VT for fax...
  • Page 101 Figure 11.14: Public Numbering Plan Definition In the internal numbering plan, the Extended Communication Server fax numbers (301-302) are routed to the ARS table: Figure 11.15: Internal Numbering Plan Definition 11-11...
  • Page 102 Extended Communication Server using the ARS table. Private numbering plan: route the outgoing calls from the Extended Communication Server through the ARS table (in the Extended Communication Server, the prefix for public calls is configured with the value 0).

  • Page 103: Extended Communication Server Fax Server Configuration

    2. Other numbers are sent to the public network 11.2.3 Extended Communication Server Fax Server Configuration 11.2.3.1 Default Configuration The fax server is set by default in demo mode. This means you can try the solution which is totally functional with 2 channels.
  • Page 104 Chapter Note: The channels not dedicated to sending or reception are mixed by default. 11.2.3.3 Profile and Coversheet Configuration 11.2.3.3.1 Define a New Profile Tab Figure 11.20: Coversheet Profile Definition In the Define a new profile tab you can create new profiles: Enter the new profile name in the field Profile description Select the profile language in the field Profile language Select the user group associated with this new profile in the field Associate the profile to...
  • Page 105 Figure 11.21: Fax Server Coversheet Definition In the Add coversheets tab, you can: Download the coversheet editor to create or modify coversheets Upload and configure a new coversheet: • Select the language in the field Profile language • Select your new coversheet: click Browse... and navigate on your machine to select the new coversheet •...
  • Page 106 Chapter Figure 11.22: Fax Server Coversheets and Profiles Definition In the Coversheets and profiles tab, you can associate a coversheet to a profile: 1. Select the Profile language The drop down list includes the default profiles (language profiles) and your specific profiles.

  • Page 107: Compatibility With Voip - Sip Service

    Compatibility with VoIP – SIP Service It is not possible to create simultaneously 2 SIP trunks with different properties between the Alcatel-Lucent OmniPCX Office Communication Server and the Extended Communication Server using the same IP address. It is not possible to have fax server and VoIP SIP activated on the same Extended Communication Server IP address.

  • Page 108: Configuration 2

    Exchange® server as main email server hosted on the LAN. The Extended Communication Server is not used as email server but the email service is activated for fax2mail/mail2fax purpose. We assume the following: Extended Communication Server fax server is configured and is working independently of 11-18...

  • Page 109: Company Environment Parameters

    Users using the FAX server feature are created on both Windows® and Extended Communication Server directories. The users exchange@ email addresses should be created on Extended Communication Server, (The sender address must be known by the Extended Communication Server to send faxes) The following image shows a schematic view of the network architecture treated in this chapter.

  • Page 110: Sending Faxes

    Sending Faxes This section describes how-to declare the fax domain as an SMTP domain in Exchange® and how to forward the fax domain to the Extended Communication Server. 1. Create a new DNS zone This section is specified as a reminder. In most of cases, the main company email domain is already declared in the DNS server •...
  • Page 111 Figure 11.29: New Zone Wizard First Page • Select To all domain controllers as zone replication scope: 11-21...
  • Page 112 Chapter Figure 11.30: Zone Replication Definition • Enter your email domain name (for example: eman704.dyndns.org) then click Next 11-22...
  • Page 113 Figure 11.31: Zone Name • Select the Allow only secure dynamic updates option, click Next and Finish : 11-23...
  • Page 114 Chapter Figure 11.32: Dynamic Update Definition • The new DNS zone is now created and displayed in the forward lookup zone list 11-24...
  • Page 115 Figure 11.33: Forward Lookup Zone List 2. Create the Extended Communication Server host in the DNS • Right click on the DNS zone and click New host: 11-25...
  • Page 116 Chapter Figure 11.34: New Host Creation • Enter the Extended Communication Server hostname and IP address and click Add host: 11-26...
  • Page 117 Figure 11.35: New Host Definition 3. Create a SMTP connector • Open Exchange system manager, right click on Connector, select New then select SMTP connector … 11-27...
  • Page 118 Chapter Figure 11.36: New SMTP Connector Creation • In General tab, enter the connector name (for example: ECS-fax), select the option Forward all mails … and enter your fax domain name (for example: fax.manu.eman704.dyndns.org), then click Add …: Figure 11.37: New SMTP Connector Properties •...
  • Page 119 Figure 11.38: Default SMTP Virtual Server Selection • In Address Space tab, click Add …, select SMTP then click OK: 11-29...
  • Page 120 Chapter Figure 11.39: Address Space Selection • Enter your fax domain (for example: fax.manu.eman704.dyndns.org) as E-mail domain and click OK: 11-30...
  • Page 121 Figure 11.40: Address Space Properties • In Delivery option tab, select Always run: 11-31...
  • Page 122 Chapter Figure 11.41: Delivery Option • In Advanced tab select the settings shown in the following figures: 11-32...
  • Page 123 Figure 11.42: Advanced Properties 11-33...
  • Page 124 The following section describes the configuration for SBS: 1. Create POP connectors for each user. In this example, each user retrieves faxes from the Extended Communication Server mailbox and delivers faxes in the Exchange® user’s mailbox via a personal pop connector: •...
  • Page 125 Figure 11.44: POP3 Mailbox Properties • - In Scheduling … tab, define the schedule (Maximum frequency is 4 times per hour): 11-35...
  • Page 126 If the pop connector is not implemented in the Windows® server, it is possible to forward faxes from the Extended Communication Server to the Exchange® server via a SMTP connector and an email forwarding rule. This forwarding rule should be setup in each Extended Communication Server users’...
  • Page 127 In the user’s virtual desktop web mail: 1. Navigate to Filters 2. Click Add a new Rule 3. Select the option All messages 4. Click Move on step 2 5. Select the option Redirect to the following email address: and enter the user@server1.local address 6.
  • Page 128 Chapter 11-38...

  • Page 129: Site Hosting Overview

    Server hosted website. 12.1 Site Hosting Overview The Extended Communication Server can be used to host one or several websites such as: An Intranet site, for sharing and distributing internal information. An Intranet site is associated with a private network interface (LAN).

  • Page 130: Configuring The Hosting Service

    Chapter 12.2 Configuring the Hosting Service 12.2.1 Specifying the Webmaster The site webmaster can be: The server administrator identified by the superadmin login. By default, the administrator is the webmaster. A delegated administrator. This kind of user has some privileges that include webmastering.

  • Page 131: Creating The Site

    Figure 12.3: Webmaster Rights Tabbed-panel 5. Specify the webmaster rights: a. In the General parameters tab, specify the number of sites and other parameters. b. Click OK. c. In the Add IP tab, select the IP address (network interface) you want to assign to this webmaster.

  • Page 132: Associating A Database With The Site

    Chapter • If you are webmaster and server administrator, the administration interface is already running. • If you are webmaster and delegated administrator, click the Administration button located at the right-hand side of the Virtual Desktop. This opens the administration interface limited to the menus you are authorized to use and the resources you are authorized to administrate.

  • Page 133: Name Resolution

    The Extended Communication Server supports two database management systems: PostgreSQL MySQL Important: The server administrator creates the database and associates it with the site that has been previously created by the webmaster. The database has the name of the associated website.
  • Page 134 Chapter 1. Select the Service management > Naming service > DNS naming > DNS zone management menu. 2. Select the Primary zone tab. 3. Enter the domain name (the name of the Intranet site). Examples 1: For a URL named intra.business.loc the domain name is bus1ness.loc For a URL named www.business.com the domain name is business.com...

  • Page 135: Loading The Site Into The Server

    13. Change the Status of DNS server to Active. 12.3 Loading the Site into the Server Two methods can be used to load the site into the server: FTP (webmaster only) Microsoft Network Neighborhood 12.3.1 Loading by FTP The Webmaster can use any FTP utility. The following parameters are required: The IP address.

  • Page 136: Limits And Restrictions

    To delete a user define mapping: click the icon associated with the mapping. 12.5 Limits and Restrictions The Extended Communication Server supports the following protocols and tools versions: Apache-Tomcat: version 5.5.12 php: version 5.1.4 MySQL: version 4.1.19 PostgreSQL: version 8.0.7...

  • Page 137: Introduction

    § Configuration For Interoperability With OmniPCX Office Figure 13.2: Communications Between Virtual Desktop and OmniPCX Office Between an internet user visiting the company web site and a user on the Alcatel-Lucent OmniPCX Office Communication Server. The internet user clicks a call button on the web site to start a call.

  • Page 138: Basic Configuration For Sip Telephony Over The Internet

    After reading this section, you will be able to carry out SIP telephony over the internet between two users connected on Virtual Desktops. Note: In the example below, the Extended Communication Server is the DNS (Domain Name System) server for the domain name used for SIP telephony over the internet. 13.2.1 Prerequisites The DNS service must be activated on the Extended Communication Server.

  • Page 139: Configuring User Access Rights

    3. In the VOIP - SIP Domain Name field, enter the name of the domain used for SIP addresses. This domain is managed by the Extended Communication Server DNS. This domain name can be the same as the Appliance Domain Name.

  • Page 140: Configuration For Interoperability With Omnipcx Office

    Virtual Desktop and a user of the OmniPCX Office. 13.3.1 Prerequisites Basic Configuration for SIP Telephony over the internet must be performed. Alcatel-Lucent OmniPCX Office Communication Server must be R7.0 or higher and SIP trunking must be configured. 13.3.2 Configuring Interoperability with OmniPCX Office 1.

  • Page 141: Adding A Click To Call Button On A Web Site

    6. Under OmniPCX Office - VoIP SIP configuration, check the Use this server to do VoIP-SIP checkbox. 7. In the IP address field, enter the IP address of the VoIP board of the Alcatel-Lucent OmniPCX Office Communication Server. 8. In the Login and Password fields, enter the login and password of the SIP gateway of the Alcatel-Lucent OmniPCX Office Communication Server.

  • Page 142: Adding The Click To Call Button To The Web Site

    Chapter To obtain the identification key corresponding to the user to be called by the click to call button: 1. Select the Service management > Web > Configuring web sites menu. 2. Click the Modify button. 3. Select the VoIP tab. 4.
  • Page 143 the Identification key copied at the previous step in the administration interface </form> </body> </html> 2. Transfer the html file to the server: see module Installing the system - Web Hosting § Loading the Site into the server 3. Go to the web site and test the button 13-7...
  • Page 144 Chapter 13-8...

  • Page 145: Push Mobile

    Server user account. Note: If there are no new groupware elements in the Extended Communication Server user account, there is no automatic synchronization from the device to the user account: in this case, synchronization must be triggered manually be the user.

  • Page 146: Configuring The Push Mobile Service

    A connection to the push mobile relay server on the port https (443) is established to retrieve the following information: • ComID: Extended Communication Server ID on the push mobile relay server. The ComID is a unique identifier delivered by the relay server to the Extended Communication Server using the Push Mobile service.

  • Page 147: Push Mobile Syncml Service

    Internet to the LAN is needed. All the information shared between the mobile device and the Extended Communication Server is done through a VPN tunnel. This VPN tunnel is established by the Alcatel-Lucent Enterprise relay server which also provides the ComID.

  • Page 148: Technical Architecture

    The Extended Communication Server must host a public fixed IP The Extended Communication Server must be reachable from the device on the port 443 for calendar and contacts synchronization The Extended Communication Server must be reachable on the port 143 for IMAP...

  • Page 149: Logs

    Web site End date Note End time Emails (3 max) Access Address Reminder Phone number (5 max) Participants Repeat parameters 14.8 LOGS In case of problems, you can: Consult logs in the events log of Push Mobile service or in the control panel Launch a diagnostic from the user mobile phone 14-5...
  • Page 150 Chapter 14-6...

  • Page 151: Backup And Restore

    Example: A configuration backup archive made on an Extended Communication Server 4.0 can be restored on an Extended Communication Server 4.1. A configuration backup archive from an Extended Communication Server 4.2 cannot be restored on an Extended Communication Server 4.1 because the software level of the destination Extended Communic-...

  • Page 152: Backup

    Chapter Virtual desk preferences Email filters Mysql web sites databases Postgresql web sites databases File sharing Print Server DynDNS DHCP Mail (including Antivirus, Antispam) Firewall (including port redirection) PPTP Squid Black & White lists Web access control Backup scheduling SNMP Certificates management The restore process REPLACES (not MERGES) the current configuration and associated data.

  • Page 153: Restore

    Select the Backup tab Create a backup profile with the option Configuration backup Click Start the backup to perform an immediate 15.3 Restore Important: The authentication will be requested during the restore procedure. The superadmin password is set to rv during the restore process. To perform a configuration restore: Navigate to Appliance management >...

  • Page 154: Restrictions

    The software (and patch) level must be higher on the destination Extended Communication Server than on the source one The restore process cannot restore more users than allowed by the license installed on the Extended Communication Server. If the backup file contains more users, then the restore process will stop 15.4.2...
  • Page 155 15-5...
  • Page 156 Chapter 15-6...

  • Page 157: How To Quote

    Figure 16.1: How to Quote with Actis 16.2 How to Order To order an Extended Communication Server, use the Alcatel-Lucent Business Partner Website (http://www.businesspartner.alcatel-lucent.com/). Select the ONLINE SERVICES > eBuy > Ordering rules > Alcatel Eye-box menu. Then refer to the Extended Communication Server Order Entry Guide.
  • Page 158 Chapter 16-2...

  • Page 159: Migration To R4.2

    (see: § Rollback Migration procedure: 1. Connect a USB 2.0 DVD drive to the Extended Communication Server 2. Introduce the Extended Communication Server R4.2 DVD in the driver 3. Reboot the Extended Communication Server By default, the Extended Communication Server boot sequence is: a.
  • Page 160 Chapter 17-2...

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