Chapter 5: Call Handling; Answering Incoming Calls; Answering A Call - Avaya 9608 Using Manual

Chapter 5: Call handling

Answering incoming calls

Answering a call

About this task
When you receive an incoming call, the phone selects the incoming call automatically. However, if
you are already on a call or if you receive more than one incoming call at a time, you might need to
select the call you want to answer manually. If you do not have the Go to Phone on Ringing option
enabled, you must press Phone to choose a line or view call options.
Note:
If your phone is administered with non-typical settings, you might experience call handling
differences from the steps described here. Also, note that the phone auto-scrolls in certain
instances to present you with significant incoming calls.
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or press Speaker, OK, or Answer to answer the
call using the speakerphone, or press Headset to answer using the headset.
• If you are on another call, and the phone displays the incoming call, from the Phone screen scroll
to the line with the incoming call and press Answer or OK. If you are on another call, you can
also press Ans Hold to automatically put the first call on hold when you answer the new call.
Also, you can press Ans Drop to automatically drop the first call when you answer the new call.
• To quickly move to the top of your call appearance list to answer an incoming call on your primary
line, from the Phone screen press the Phone button. You can then press the line for the incoming
call or scroll to it.
• To automatically display the Phone screen when you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
Using Avaya 9608/9608G/9611G IP Deskphones H.323
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Comments on this document? infodev@avaya.com
May 2015