References; Useful Notes; Troubleshooting - Oppo DV-987HD User Manual

REFERENCES

Useful Notes

•
In order to prolong the service life of your DVD player, it is recommended to wait at least 30
seconds before you turn it on again after switching it off.
•
Remove disc and turn off power after operation.
•
Some functions of the player may not be applicable to certain discs.
•
Some discs with special features may not be fully supported by the player. This is not a
malfunction of the unit.
•
In case of player malfunctioning, please turn it off, wait for 30 seconds and turn it back on. If the
problem still exists, please follow the troubleshooting instructions or contact an OPPO service
center.

Troubleshooting

Use this chart to help you solve operational problems. If there are any problems that you cannot solve,
please contact your OPPO service center.
Symptom Possible Cause
No sound Audio cable is not properly
connected
Muting is activated
DVD-Audio or SACD is played
and the audio connection is
coaxial or optical digital audio
No picture Video cable is not properly
connected
TV input is not correctly
selected
Video output format is not
support by the TV
Video system is not supported
by the TV
No color Video system is not supported
by the TV
Saturation set too low
Picture rolling Video system is not supported
by the TV
"No Disc" error No disc or incompatible disc
loaded in player
Disc not properly loaded
Condensation on the Laser
pick-up head
Remote control Remote control is out of range
failure
Low battery
Temporary Scratched or damaged disc is
function failure used
Some functions are not
available during playback
Interference from other devices
Some setup Some setup options cannot be
menu items are changed while a disc is playing.
grayed out Some setup options may be
mutually exclusive with other
setup options.
Solution
Check audio cable, and then reconnect if necessary.
Press the MUTE button to cancel the mute.
This is not supported due to copyright restrictions of
DVD-Audio and SACD. Please use the analogue 5.1-
channel audio output.
Check video cable, then reconnect if necessary
Select the input to which the DVD player is connected
When playback is completely stopped, repeatedly
press the HDMI button
Press the P/N button or set the correct TV Type.
Press the P/N button or set the correct TV Type
Check the saturation setting on TV and DVD player
Press the P/N button or set the correct TV Type
Eject disc and check
Eject disc and make sure the label side is facing up
and the record side is facing down
Turn on the player, eject the disc and leave the player
on for about an hour
Use the remote control within the effective range
Replace the batteries
Replace the disc
Stop playback completely, then try again
Identify interference by turning off other devices, and
then relocate or replace the offending device
Fully stop playback, eject the disc and try the setup
menu again.
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