Page 1 300 dpi, which is ideal for printing, but does not view on most displays well. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 2: Table Of Contents
Table of Contents Service Guide OJ2010 0 About This Manual Front Cover Copyright 1 Product Specifications 1.1 Overview 1.2 Physical Specifications 1.3 Power Requirements 1.4 Environmental Conditions 1.5 Agency Approvals 1.6 Operational Specifications ...1.6.06 Paper Loading ...Auto Feed ...Manual Feed ...1.6.07 Print Method ...1.6.08 Print Modes And Print Resolution ...1.6.10 Print Speed...
Page 3 Table of Contents 2.2 Mechanical Operation - Paper Feed ...2.2.02 Paper Feed Methods ...2.2.03 Paper Feed Path ...2.2.04 Paper Loading ...Envelope Orientation ...Auto Feed ...Manual Feed ...2.2.05 Printhead Mechanism ...2.2.06 Print Modes ...2.2.07 Print Resolution ...2.2.08 Print Speed ...2.2.09 Print Quality Enhancement Technique (PQET) [Edge Smoothing] ...2.2.10 Spacing ...2.2.11 Maintenance Station...
Page 4 3.7 Print Cartridge Maintenance ...3.7.02 Installation ...3.7.03 Replacement ...3.7.04 Disposal 4 Failure and Repair Analysis 4.1 Overview ...4.1.02 Printer Serial Number Identification ...4.1.03 Code Level Identification 4.2 Reporting Problems ...4.2.02 Problem Lists ...4.2.03 Reporting Methods 4.3 Troubleshooting Updates 4.4 Troubleshooting Tips ...4.4.02 Problem Categories...
Page 5 ...4.8.02 Test Page ...4.8.03 Parallel Port Test ...4.8.04 Encoder Sensor Test ...4.8.05 End Of Forms Sensor Test ...4.8.06 Initialize Error Log ...4.8.07 Printer Error Log Recovery 4.9 Resistance Checks ...4.9.02 Checkpoint Locations A Board Diagrams A.1 Board Diagrams And General Information A.2 Index To Charts...
Page 6 Table of Contents ...B.2.08 Sheet Feeder ...B.2.09 Maintenance Station ...B.2.10 Packing Materials ...B.2.11 Consumables ...B.2.12 Documentation ...B.2.13 Service Training Kit Revision List Page...
Page 7: About This Manual
Mount Laurel, NJ 08054-3499 Okilink Login Name: Technical Training OKIDATA is a registered trademark of Oki Electric Industry Company, Ltd.; marques deposee de Oki Electric Industry Company, Ltd.; marca registrada, Oki Electric Industry Company, Ltd. Faxable Facts is a trademark, all rights reserved, 1993 OkiJet is a trademark of Oki Electric Industry Company, Ltd.
Page 8: Product Specifications
It must be capable of supporting bi-directional communications to connect the printer to the computer. This cable CANNOT be more than six (6) feet long. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 9: Physical Specifications
9.4 pounds (4.3 kilograms) with no ink cartridges installed 9.75 pounds (4.42 kilograms) with two ink cartridges installed UPS Shippable Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 10: Power Requirements
The Energy Star emblem does not represent EPA endorsement of any product or service. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 11: Environmental Conditions
Temperature: 50 to 110 degrees Fahrenheit (10 to 43 degrees Celsius) Relative Humidity: 8% to 80% Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 12: Agency Approvals
DEMCO FCC: FCC Class B, Part 15 SEMCO UL no: UL Standard No. 478 VCCI Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 13: Operational Specifications
Page: 8 Service Guide OJ2010 Chapter 1 Product Specifications 1.6 OPERATIONAL SPECIFICATIONS 1.6.01 Emulations Graphics Device Interface (GDI) for Windows HP PCL3 for DOS via Windows MS-DOS prompt 1.6.02 Graphics Resolution 300 (horizontal) x 600 (vertical) dots per inch (DPI) in Black and Color Modes 1.6.03 Interface Bi-Directional Centronics Parallel Recommended cable IEEE 1284 compliant, No more than six (6) feet long.
Page 15: Paper Loading
Paper is installed face up. The leading edge (top of form) faces down into the printer. The aligned edge of the paper is to the right side of the printer (when the operator is facing the front of the unit.
Page 16 The side of the paper to be printed on MUST face the front of the printer. The leading edge (top of form) of the sheet faces DOWN into the printer. 4. Fold the access cover up and the printer is ready to print...
Page 18: Manual Feed
Orientation is landscape left (90 degree clockwise rotation). Envelopes feed lengthwise. Envelopes feed face-up. Close envelope flaps before feeding 4. Make the final width adjustments. Service Guide OJ2010 Chapter 1 Product Specifications MUST face the front of the printer. DOWN into the printer. Page: 11...
Page 20: Print Method
Refilling empty print cartridges with unapproved ink will invalidate the warranty. Incompatible inks can cause damage to the printhead or printer. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 21 1.6.09 Print Resolution 300 (horizontal) x 600 (vertical) dots per inch (DPI) in Black and Color Modes Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 22: Print Speed
When working with a GDI printer, data leaves the computer "pre-formatted" for the printer. Very little printer circuitry is required for data handling. The received data is already formatted for the printer. RAM in the printer is minimized. Because the printer is controlled via software in the computer, the operator panel is minimized.
Page 23 Upgrading to Pentium will allow software speeds and print speeds to increase (up to the maximum rated performance). Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 24: Print Media (Paper) Specifications
Since the quality of plain paper varies widely, test the print quality before buying large quantities of paper. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 25: Length
Manual 0.0028 to 0.024 inches (0.071 to 0.60 millimeters) Auto 0.0028 to 0.020 inches (0.071 to 0.50 millimeters) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 26: Weight
16 to 32 lb. (60 to 120 g/m 2 ) Recommended 20 lb. (75 g/m 2 ) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 27: Width
3 to 8 inches (76.2 to 215.9 millimeters) Manual 3 to 9 inches (76.2 to 228.6 millimeters) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 28: Card Stock (Index Cards)
Paper Feed Path: Auto Manual Up to 15 cards (depending on thickness) may be loaded into the sheet feeder Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 29: Cut Sheet
Length: 5 to 14.33 inches (127 to 364 millimeters) Thickness: 0.0028 to .0075 inches (0.071 to 0.191 millimeters) Paper Feed Path: Manual Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 30: Envelopes
Envelopes are ONLY printed in landscape mode Envelopes are ONLY printed in landscape left (90 degree clockwise rotation). Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 31: Auto Feed
Length: 5 to 14.33 inches (190.5 to 364 millimeters) Size: Thickness: .003 to .024 inches (0.071 to 0.60 millimeters) Paper Feed Path: Auto Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 32: Manual Feed
Length: 7.5 to 14.33 inches (190.5 to 364 millimeters) Size: Thickness: .003 to .024 inches (0.071 to 0.60 millimeters) Paper Feed Path: Manual Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 33: Orientation
When using the manual tray, line up the envelope with its right edge to the edge location symbol. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 34: Labels
0.04 inches (1 millimeter) of the edge of the label, come between the die cuts of the labels, or come in contact with any part of the printer. Labels that do not meet these guidelines may damage the printer.
Page 35 Manual Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Paper 32 to 49 lb. (120 to 185 g/m2) Polyester 59 lb. (220 g/m2) Vinyl 80 lb.
Page 36: Transparency
Length: 11 to 11.7 inches (279 to 297 millimeters) Thickness: 0.0039 to 0.0043 inches (0.100 to 0.110 millimeters) Paper Feed Path: Auto Manual Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 37: Memory Specifications
Windows Applications Software Four Megabytes Random Access Memory (RAM) Five Megabytes Hard Disk Space Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010...
Page 38: Consumables
Refilling empty print cartridges with unapproved ink will invalidate the warranty. Incompatible inks can cause damage to the printhead or printer. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 39: Options
1.10 OPTIONS 1.10.01 General Information At this time, no options are available for the unit. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 40: Reliability
1.11.05 Warranty (Limited) Two years, parts and labor Overnight exchange 1.11.06 Service Authorized Okidata Service Centers Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 41: Principles Of Operation
Windows "DOS-based session", but it is not the best possible configuration. DOS is a very non-graphical based operating system. The OkiJet 2010 is a GDI printer. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 42: Emulations
Graphics Device Interface (GDI) for Windows HP PCL3 for DOS via Windows MS-DOS prompt Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010...
Page 43: Interface
Page: 33 Service Guide OJ2010 Chapter 2 Principles of Operation 2.1.03 Interface Bi-Directional Centronics Parallel Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 44: Memory
Windows Applications Software Four Megabytes Random Access Memory (RAM) Five Megabytes Hard Disk Space Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010...
Page 45: Operator Panel
There is a minimal operator panel. The unit is controlled via software in the computer. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 46: Parallel Port
The parallel port may be checked by running the Parallel Port Test. Refer to Section 3.3 of this Service Handbook for further information. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 47: Power On Self Test (Post) Sequence
If you are troubleshooting, and the unit completes the POST with no errors, refer to the Symptom Tables, Section Four of this Service Handbook. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 48: Power Supply
The power supply board is a universal switching power supply. Incoming ac voltage is converted to dc voltage, which is then supplied to the system board. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 49: System Board
Power to the system board is supplied by the power supply unit. The power to the other electrical parts is distributed via the connectors on the system board. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 50 The pick roll assembly performs the manual feed process. The large and small feed roll assemblies perform the auto feed process. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 51 Holds up to 150 sheets (depending on thickness) in the Automatic Sheet Feeder Holds up to 15 envelopes (depending on thickness) in the standard feeder Manual Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 52 The path is the same for both the auto and manual feed. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 53 Paper is installed face up. The leading edge (top of form) faces down into the printer. The aligned edge of the paper is to the right side of the printer (when the operator is facing the front of the unit.
Page 54 When using the manual tray, line up the envelope with its right edge to the edge location symbol. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 55 The leading edge (top of form) of the sheet faces DOWN into the printer. 4. Fold the access cover up and the printer is ready to print. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 56 The LEFT SIDE of the document is aligned against the movable feed support. 3. Insert the page / envelope. IMPORTANT: The side of the paper to be printed on MUST face the front of the printer. The leading edge (top of form) of the sheet faces DOWN into the printer. Envelopes Orientation is landscape left (90 degree clockwise rotation).
Page 58 The printhead is part of the print cartridge. It is replaced when the print cartridge is replaced. The OkiJet 2010 is a thermal inkjet printer. It sprays liquid ink onto the print media. The inkjet printhead-to-media gap is very small. A crease or sharp edge on the paper may damage the inkjet head.
Page 59 Refilling empty print cartridges with unapproved ink will invalidate the warranty. Incompatible inks can cause damage to the printhead or printer. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 60 Black Draft Black Letter Quality Full Color Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 2 Principles of Operation...
Page 61 The units print resolution is 600 by 300 dots per inch. Dual printhead design allows the unit to print color and true black without changing printheads. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 62 RAM, high level processor at a higher speed). Data is sent to the printer faster. Windows Printing versus DOS Based Printing The OkiJet 2010 printer is a "Windows Based Host Printer". The printer can print from a DOS based program running in a Windows "DOS-based session". However, this is not the best configuration.
Page 63 Upgrading to Pentium will allow software speeds and print speeds to increase (up to the maximum rated performance). Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 64 The unit utilizes an edge smoothing technique called Print Quality Enhancement Technique (PQET). This technique reduces the "jaggies" seen in slanted (italics) character set printouts. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 65 Spacing is performed when the encoder card drives the print cartridge along the carrier guide rod, parallel to the print media. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 66 A worn wiper causes degraded print quality just after a maintenance cleaning. A worn cap causes the printhead nozzles to dry and clog. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 67 Cleaning procedures must be performed correctly if high print quality is to be achieved. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 68 All-Purpose Cleaner Contact Kleen (Okidata P/N 51802301) Nye Nyogel 744 (lubricant) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly...
Page 69 3.1.03 Maintenance Precautions 1. Do not disassemble the unit if it is operating normally. 2. Before starting disassembly and assembly, always power OFF the unit and detach the AC power cord. 3. Detach the interface cable, if installed. 4. Do not remove parts unnecessarily. Try to keep disassembly to a minimum. 5.
Page 70 Refer to Section 3.3 of this Service Handbook The nozzles appear to be clogged. Characters are not printing properly. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 71 Deviation from the listed procedures may result in damage to the product. WARNING: Deviation from the listed procedures may result in personal injury. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 72 This cable CANNOT BE more than six (6) feet long. P/N 56612101 Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly Cord: Power RSPL B.2.05...
Page 73: Front Cover
3.2.02 Base Assembly 1. Remove the preliminary items. 2. Remove the front cover....3. Remove the rear cover....4.
Page 74 Exit Tray P/N N/A Feet P/N 50516901 Gutter Pad: Base Assembly Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) RSPL B.2.02 B.2.02 B.2.02...
Page 75 Belt: Carrier P/N 51236101 Assembly: Idler Pulley Tension Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly .
Page 76 Page: 61 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.04 Carrier Frame Assembly...
Page 77 1. Remove the preliminary items. 2. Remove the front cover....(3.2.12 3. Remove the rear cover....4.
Page 79 Includes the part listed below. P/N N/A Screw: Carrier Transport Motor Mounting Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly .
Page 80 Page: 63 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.06 Code Module / EPROM 1. Remove the preliminary items. (3.2.01 2. Remove the front cover. (3.2.12 3. Remove the rear cover. (3.2.30...
Page 81 When removing the EPROM, you must follow standard electrostatic sensitive device (ESD) procedures or you may damage the components. P/N N/A EPROM B.2.05 Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 82 3.2.07 Edge Guide Assemblies and Paper Load Shaft 1. Remove the preliminary items. 2. Remove the front cover....(3.2.12 3. Remove the rear cover....4.
Page 83 Includes Spring: Left Paper Load (PP) Spring: Right Paper Load (PP) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) B.2.08 B.2.08...
Page 84 4. Pry the ejectors forward to unlatch them. 5. Remove the ejectors. P/N 50929601 Arm: Ejector Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly .
Page 85 P/N 58237001 Packet: Accessory Parts Includes P/N N/A Screw: Encoder Card Mounting (PP) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly (3.2.01...
Page 86 Tensioner: Encoder Strip (PP) P/N N/A Cuff: Tensioner (PP) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly .
Page 87 P/N 58237001 Packet: Accessory Parts Includes P/N N/A C-Clip (PP) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly .
Page 88 P/N 53074601 Assembly: Front Cover RSPL B.2.02 Includes the parts listed below. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly (3.2.01...
Page 89 5. Scrape the gutter pad (1) off of the base. P/N 50516901 Gutter Pad: Base Assembly Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 90 6. Gently pry the two idler gears (1) from the left side frame. Be careful not to break the locking tabs (A). P/N 51236201 Gears: B/M Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 91 3.2.15 Large Feed Roller 1. Remove the preliminary items. 2. Remove the front cover....(3.2.12 3. Remove the rear cover....4.
Page 92 P/N 50409601 Assembly: Large Feed Roller B/M Includes the part listed below. P/N Gear: Small Compound Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) RSPL B.2.04 RSPL B.2.04...
Page 93 3.2.16 Large Outside Gear 1. Remove the preliminary items. 2. Remove the front cover....(3.2.12 3. Remove the rear cover....4.
Page 94 P/N N/A C-Clip (PP) RSPL B.2.04 Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 95 3.2.17 Left Side Frame Assembly 1. Remove the preliminary items. 2. Remove the front cover....(3.2.12 ( )) 3. Remove the rear cover....4.
Page 96 P/N N/A Gear: Small Compound P/N N/A Screw: Side Frame (PP) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) RSPL B.2.08 B.2.04 B.2.08...
Page 97 Includes P/N N/A Screw: Maintenance Station Mounting (PP) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Service Guide OJ2010 Chapter 3 Maintenance and Disassembly ..
Page 98 Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 99 3.2.19 Maintenance Wipers and Caps 1. Remove the preliminary items. 2. Remove the front cover....3. Push the carrier to the left, away from the maintenance station. 4.
Page 101 6. Remove the manual insert tray from the left side frame (3). P/N 50220301 Tray: Manual Insert Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 102 (2). P/N 53347701 Assembly: Mid Frame & Gutter Pad Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly .
Page 103 3.2.22 Paper Feed Motor 1. Remove the preliminary items. 2. Remove the front cover....(3.2.12 3. Remove the rear cover....4.
Page 104 Includes the part listed below. P/N N/A Screw: Paper Feed Motor Mounting (PP) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) RSPL B.2.04 RSPL B.2.04...
Page 105 3.2.23 Paper Guide and End of Form (EOF) Flag Assembly 1. Remove the preliminary items. 2. Remove the front cover....(3.2.12 3. Remove the rear cover. .
Page 106 Includes the part listed below. P/N N/A Spring: Small Feed Roll (PP) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) RSPL B.2.04 RSPL B.2.04 RSPL B.2.04...
Page 107 2. Spread the left side frame (1) where it joins the paper load door (left) assembly (2) and remove the door. P/N 53075101 Assembly: Paper Load Door (Left) RSPL B.2.08 Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 108 3.2.25 Pick Roll Hub, Shaft, and Envelope Bucklers 1. Remove the preliminary items. 2. Remove the front cover....3. Remove the rear cover....4.
Page 109 P/N N/A Spring: Pick Roll Clutch (PP) P/N N/A E-Ring (PP) P/N N/A Spacer (PP) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) RSPL B.2.08 RSPL B.2.08...
Page 110 5. Push down on the latches and slide the power supply (1) forward and off the base assembly (2). P/N 56414301 Power Supply (inc. Ground Plan ; Insulator; Cover) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly .
Page 111 3.2.27 Printhead Cable and Paper Deflector 1. Remove the preliminary items....(3.2.12 2. Remove the front cover. 3. Remove the printhead carrier assembly. Service Guide OJ2010 Chapter 3 Maintenance and Disassembly .
Page 112 Be sure that the cable is secured under the three retaining clips (6) on the back of the carrier. P/N 56632001 Cable: Printhead (With Folds) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 113 3.2.28 Printhead Carrier Assembly 1. Remove the preliminary items. 2. Remove the front cover....(3.2.12 3. Unlock the four printhead cable connectors and disconnect the printhead cable (1) from the system board.
Page 114 P/N N/A Retainer: Right Carrier Guide Rod (PP) P/N N/A E-Ring: Carrier Guide Rod (PP) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) RSPL B.2.06...
Page 115 Page: 86 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.29 Printhead Rubber Backer 1. Remove the preliminary items... . (3.2.01 2. Remove the front cover....(3.2.12...
Page 116 Be sure that the cable is secured under the three retaining clips (7) on the back of the carrier. P/N 51711201 Rubber Backer: Printhead Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) . . (3.2.28...
Page 117 Be sure that the parallel connector snaps DO NOT get trapped behind the cover. P/N 53074901 Cover: Rear Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 118 8. Slide the right side frame off the back plate. P/N 53347501 Frame: Right Side Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly .
Page 119 (3). P/N 51113501 Shaft: Small Feed Roll Shaft and Paper Flap Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly .
Page 120 3.2.33 System Board 1. Remove the preliminary items. 2. Remove the front cover..(3.2.12 3. Unlock the four printhead cable connectors and disconnect the printhead cables from the system board (1). 4. Disconnect the other cables from the system board. 5.
Page 121 P/N N/A Screw: Ground Jumper Mounting (PP) P/N N/A Screw: System Board Mounting (PP) Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) RSPL B.2.05 RSPL B.2.05...
Page 122 Failure to perform these procedures may result in unnecessary service calls. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 123 2. Click the Cartridges tab. 3. Click Align Cartridges. The Align Cartridges tab appears on the screen. The printer prints a test page with horizontal patterns and vertical patterns. Each pattern has a number located beneath it. Here is an example test page.
Page 124 5. Enter the number located under each pattern into the boxes on the Align Cartridges Tab. 6. Click OK. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 125 The error log is set to zero (initialized) during the initialize error log test. Refer to Section 4.8 of this Service Handbook for further information Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 126 Keeping the covers in place and performing the cleaning procedures correctly will help ensure the highest quality printer output. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 127 Clean when parts are replaced Clean as needed. *There is no regular schedule for cleaning. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010...
Page 128 Chapter 3 Maintenance and Disassembly 3.4.03 Cleaning Tools 1. Clean, soft, lint-free cloth 2. Water 3. All-purpose cleaner Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 129 Cleaning the Carrier Contacts in this section of the Service Handbook Use a clean dry cloth to clean the contacts inside the cartridge carrier in the printer. This procedure is also covered in the User's Guide and may be performed by the end user.
Page 130 If ink is spilled, use an absorbent towel to wipe up the ink. Rinse with soap and water. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 131 The Nozzle Test is also covered in the Users Guide. It may be performed by the end user. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 132 3. Click on the Cartridges tab. 4. Click on Clean Print Nozzles. 5. The printer feeds a sheet of paper and prints the nozzle test pattern. 6. Examine the test pattern. This example shows a test pattern of all nozzles functioning correctly on the black print cartridge.
Page 133 10. If the line is still broken, wipe the nozzles and contacts. Refer to the Wipe the Nozzles and Contacts section of this procedure ( ). Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 134 6. If the line is still broken, clean the contacts inside the print cartridge carrier in the printer. Refer to the Clean the Carrier Contacts section of this procedure ( ). Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 135 This will force the print cartridge carrier to remain in the load position. 5. Remove the cartridges. 6. Use a clean, dry cloth to clean the contacts inside the cartridge carrier in the printer. 7. Replace the cartridges. 8. Plug the printer power cord into an electrical outlet.
Page 136 12. If the print quality does not improve, replace the print cartridge. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 137 Excessive lubricant attracts dust and accumulations build up quickly. An accumulation of paper dust is a frequent cause of print quality problems in a printer. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 138 Lubricate when parts are replaced Lubricate as needed. *There is no regular schedule for lubrication. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010...
Page 139 Operational problems are caused by excess lubricant. The excess lubricant causes dust to accumulate. These accumulations can jam gears or cause print problems. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 140 Carrier Guide Rod Carrier Guide Rod Bearings Electrical Contacts and Connections Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 3 Maintenance and Disassembly...
Page 141 Failure to remove the print cartridges may result in Okidata charging your dealership a fee for cleaning / repairs. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 142 Always keep the print cartridges in the print carriage, except to replace or clean them. Always leave the print carriage in the parked position (at the far right end of the printer) when not printing. This prevents the printhead from drying out.
Page 143 When the Ink Low message appears for the color cartridge, you have enough ink to print approximately 30 pages. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 144 The print cartridges must be inserted in the correct position in the carrier. Match the black print cartridge handle to the black color strip on the carrier. As you are facing the printer, the black print cartridge is installed in the left-hand position.
Page 145 8. Close the printer access cover. 9. Continue to follow the instructions on the computer screen. 10. Align the printheads. When the Align Cartridges dialog box appears, wait while the printer prints a test page with patterns. Each...
Page 146 14. If you remove the print cartridges, they will dry out. Remove them only when you are instructed to do so, or to replace them. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 147 6. Pull the handle of the cartridge you are replacing towards you until it snaps free. 7. Lift the cartridge out of the printer. If you are removing and reinserting the same cartridge, skip to Step 8. Remove the replacement print cartridge from its packaging.
Page 148 Refer to Section 3.3 for a sample alignment test pattern 16. Click OK. 17. Close the printer access cover. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 149 If ink is spilled, use an absorbent towel to wipe up the ink. Rinse with soap and water. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 150 Refer to the Course Administration Section of this Service Handbook or the Service Center Reference Guide for information on contacting Okidata. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 151 Date Code 401 (4 = year. 01 = month) Revision A Serial Number 0154693 Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010...
Page 152 This header provides the information listed below. 1. Code Level 1425527 2. Code Level Date 03/24/95 Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 153 If you encounter a situation that cannot be solved, please let Okidata know. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 154 Okidata can provide the best possible information. Your cooperation is greatly appreciated. Thank you for your help! Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 155 Description of Problem Document Name (with page number or procedure) with error or problem. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010...
Page 156 Technical Service Bulletins Dealer Technical Support Okidata Service Repair Depots Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 4 Failure and Repair Analysis...
Page 157 10. Are the correct printer drivers being used for the printer? 11. Is the printer driver being used the latest (current) release? Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 158 POST, refer to the POST Symptom Table and perform the indicated action. Refer to Section 4.6 for further information Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010...
Page 159 Refer to Section 4.8 of this Service Handbook 4. Run the Power On Self Test (POST) Sequence. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 160 Chapter 4 Failure and Repair Analysis 4.4.04 Tips for Preventing Image Problems 1. Make sure that the print cartridges are not "used up". If the printer output is faded, install a new print cartridge, then print another sample. 2. Make sure that the paper you are using is within specifications. Paper specifications can be found in Section 1 of this Service Handbook.
Page 161 Check the ink level. Click on the Cartridges tab in the Printer Control Dialog box. 3. Printer output is smudged or dark. In the Printer Setup Dialog box, click the Media / Quality tab, then change the Ink Saver setting to Medium or Maximum.
Page 162 If high speed mode is being used, perform the printhead alignment. Handbook In the printer setup dialog box, click the Media / Quality tab, then turn off the High Speed option. 8. Black portions of graphics do not align with color portions.
Page 163 15. Unexpected characters are printed or characters are missing. Replace the parallel interface cable. You may be printing a DOS application with the wrong printer driver selected. If you dont know if you are printing from a DOS or Windows-based application, press ALT + ENTER.
Page 164 NOTE: Graphics print more slowly than text. Change print quality to Draft. In the Printer Setup Dialog box, click the Media / Quality tab, then click the High Speed option. Consider purchasing more memory for the personal computer. In Windows, consider increasing the virtual memory to a larger value.
Page 165 Remove each transparency as it exits from the printer. Be careful not to touch any printed area until the ink has dried. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 166 Clean the nozzles. Check the ink level. Click on the Cartridges tab in the Printer Control Dialog box. Smudged Or Dark Output In the Printer Setup Dialog box, click the Media / Quality tab, then change the Ink Saver setting to Medium...
Page 167 If high speed mode is being used, perform the printhead alignment. Service Handbook . In the printer setup dialog box, click the Media / Quality tab, then turn off the High Speed option. Black Portions Of Graphics Do Not Align With Color Portions Perform the printhead alignment.
Page 169 4.6 FAULT ALARMS 4.6.01 General Information The printer can be serviced without being connected to a host computer. When an error condition exists, the Power determined by counting the number of flashes. Refer to the Flashing Power recommended corrective action for each condition.
Page 170 127 and up Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Replace the Code Module and / or the system board. Replace the Code Module and / or the system board.
Page 171 Carrier slams side frame Refer to RAP 09, Transport Service Check, Section 4.7 of this Service Handbook Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 172 Carrier slams side frame Refer to RAP 09, Transport Service Check, Section 4.7 of this Service Handbook Communications Problems Printer is not communicating with the host computer Refer to RAP 06, Transport Service Check, Section 4.7 of this Service Handbook Maintenance Station Problems Maintenance Station fails to cap the printhead Refer to RAP 08, Maintenance Station Service Check, Section 4.7 of this Service Handbook...
Page 173 Paper fails to exit. Refer to RAP 04, Paper Feed Service Check, Section 4.7 of this Service Handbook Noisy paper feed. Refer to RAP 04, Paper Feed Service Check, Section 4.7 of this Service Handbook Envelopes fail to feed. Refer to RAP 01, Envelope Feed Service Check, Section 4.7 of this Service Handbook Paper Skews Refer to RAP 05, Paper Path Service Check, Section 4.7 of this Service Handbook Power Problems...
Page 174 Print lines crowded Refer to RAP 04, Paper Feed Service Check, Section 4.7 of this Service Handbook Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 175 3. Find the RAP which is associated with the symptom. 4. Go to the appropriate RAP. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 176 Power Service Check Print Quality Service Check Transport Service Check Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 4 Failure and Repair Analysis...
Page 177 Be sure the envelope guides are against the envelopes. Perform the Paper Feed Service Check. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 178 This checks the operation of the end of forms sensor on the sensor board. 4. Check all parts of the feed arm assembly for binds, wear, or damage. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 179 A worn wiper causes degraded print quality just after a maintenance cleaning. A worn cap causes the printhead nozzles to dry and clog. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 180 RAP 04: Paper Feed Service Check Does the machine have paper jam problems? YES Perform the following procedures in the listed order. Check the operation of the unit between each step. Check the entire paper path for obstructions. Be sure that the sheet feeder is properly loaded. Be sure that there is not too much paper loaded.
Page 181 Pin 3 to Pin 6 If the readings are incorrect, replace the motor. Check for motor pins shorted to the motor housing. If you find a shorted pin, replace the motor. If the problem remains, replace the system board. Although the paper feeds in a forward direction only, the paper feed motor turns in two directions.
Page 182 If the ejectors do not move or restore, check them for worn, loose, or broken parts. Be sure that the ejectors are connected to the large feed roller shaft. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 183 Replace if necessary. Be sure that the ejectors are connected to the large feed roll shaft. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 184 If the parallel cable has been replaced, and there is still a communications problem, move the communications jumper to pins 2 and 3. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 185 Repeat this procedure for the parallel cable and the encoder card. Check the system board. If the problem persists, replace the system board. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 186 RAP 08: Print Quality Service Check 1. Check the print cartridges. Replace if necessary. 2. Check the installation of the printhead carrier assembly. Check the connections of the printhead cables to the system board. Check the parts listed below for wear or damage. Replace if necessary. Print Cartridge Latch Latch Spring Carrier...
Page 187 The Printhead Alignment is performed whenever a print cartridge is installed. The end user can perform the printhead alignment. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 188 Check for a pulse of 6 to 8 vdc between J6-2 and ground and between J6-3 and ground on the system board as the printer goes through POST. Refer to Section 4.4 of this Service Handbook for more information on POST 3.
Page 189 A problem with the maintenance station can cause carrier movement problems at the right margin. Perform the Maintenance Station Service Check. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Refer to Section 4.8 of this Service Handbook...
Page 190 End of Forms Sensor Test Initialize Error Log Printer Error Log Recovery Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010...
Page 191 5. Press the ON/OFF switch five times. Pause for one second between each press. 6. The test will print. Pages will continue to print until the unit is powered OFF. 7. To end the test, power the unit or unplug the printer...
Page 192 Interpreting the Test Page The first line of the test page is the code level and the code level date. The next line is the black print cartridge nozzle pattern. The next three lines are the purge pattern. All nozzles print the purge pattern. The purge pattern action cleans (purges) the nozzles.
Page 194 4.8.03 Parallel Port Test This test performs a wrap around test between the printer parallel port and the parallel port test connector. This test requires a parallel port wrap plug. Procedure To run the test, follow this procedure. 1. Power the unit.
Page 195 Pins 11 and 14 Pins 15 and 33 Pins 34, 35, and 36 Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 196 4.8.04 Encoder Sensor Test This test disables the printer motors to allow you to manually move the carrier to verify that the encoder is working correctly. To run the test, follow this procedure. 1. Power the unit. 2. Move the two pin jumper on connector J13 of the system board to the position shown below.
Page 197 8. Return the jumper to its original pin position. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 198: Manual Feed
7. Return the jumper to its original pin position after completing the test. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 199 6. To stop the test, power 7. Return the jumper to its original pin position. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 200 7. The last error appears as a series of flashes of the Power If the Power light does not flash, there are no errors. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter 4 Failure and Repair Analysis the printer or unplug the printer.
Page 201 This section covers the resistance checkpoints for the motors listed below. Paper Feed Motor Transport Motor Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010...
Page 202 2. Check the resistance between the motor cable pins listed below. Pin 2 to Pin 3 8 to 18 ohms Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 203 Please refer to Sections Three and Four for details on the adjustment and testing procedures mentioned in this appendix. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 204 Description System Board Power Supply Encoder Card Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter A Board Diagrams Board Designation Section A.2.01...
Page 205 Page: 149 Service Guide OJ2010 Chapter A Board Diagrams A.2.01 System Board NOTES: Removing the system board resets the head to head and bi-directional printing alignments to factory defaults. The end user performs these alignments through the User Software Utility. Refer to the Users Guide for details.
Page 206 Firmware U56 Code Module: EPROM Fuses NONE Jumpers Refer to the following pages Sensors S1: End of Form (EOF) Sensor Switches SW1: Power Switch Test Points...
Page 207 Jumpers J12, Communications Jumper J13, Test Jumper...
Page 208 Please refer to Sections Three and Four for details on the adjustment and testing procedures mentioned in this appendix. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 209 J11, Pin 1 to Ground (Power Supply Cable) + 5 Vdc J11, Pin 3 to Ground (Power Supply Cable) + 24 Vdc Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 210 A.2.03 Encoder Card Firmware NONE Fuses NONE Jumpers NONE Sensors NONE Switches NONE Test Points NOTES: This appendix provides a brief description of each board. Troubleshooting information is provided in Section Four of this Service Handbook. Test procedures are provided in Sections Three and Four of this Service Handbook. Please refer to Sections Three and Four for details on the adjustment and testing procedures mentioned in this appendix .
Page 212 This section covers the resistance checkpoints for the motors listed below. Paper Feed Motor Transport Motor Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010...
Page 213 2. Check the resistance between the motor cable pins listed below. Pin 2 to Pin 3 8 to 18 ohms Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 214 Locate the part and its part number in this section. Appendix B is cross-referenced to Section Three (Maintenance). Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 215 N/A will appear where a part number is not available. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 216 Refer to the the Course Administration section of this Service Handbook or the Service Center Reference Guide for information on accessing these resources (). Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 217 Page: 157 Service Guide OJ2010 Chapter B Illustrated Parts Listing B.1.02 Definition of Terms Assemblies Assemblies are parts grouped under a single description and/or part number. Generally, individual items in an assembly are not available from Okidata. Assemblies are surrounded by broken line boxes in the diagrams. Assemblies will say "Inc.
Page 218 Refer to the the Course Administration section of this Service Handbook or the Service Center Reference Guide for information on accessing Okilink II (). Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 219 B.1.03 Parts Ordering Information Placing a Parts Order All authorized Okidata resellers may order spare parts and consumables for Okidata products. Orders are placed through Okidata's Order Processing Center Department. Please refer to your Service Center Reference Guide for details on ordering parts. You should have the following information available before you place your order.
Page 220 Refer to the Course Administration section of this Service Handbook or the Service Center Reference Guide for information on contacting Okidata. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 221 B.2 CHARTS Below is an index to the illustrated parts breakdown charts. Description Printer Covers Frames Paper Feed Electronics Carrier Carrier Transport Sheet Feeder Maintenance Station Packing Materials Consumables Documentation Service Training Kit Revision List Service Guide OJ2010 Chapter B Illustrated Parts Listing Section B.2.01...
Page 223: Printer
Item Okidata Okidata Control No. 62600101 Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter B Illustrated Parts Listing Description...
Page 224: Covers
B.2.02 Covers Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata Description Okidata Control No. 50220101 Assembly: Base 69G4115 Exit Tray 50516901 Gutter 69G4119 Assembly Feet 53064601 Assembly: 7060476 Cover Access Cover Button Service Guide OJ2010...
Page 225 Cover: Rear 69G4118 50516901 Gutter Pad: 69G4119 Assembly Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Part of 5 RSPL Base RSPL 3.2.12 3.2.30...
Page 226: Frames
B.2.03 Frames Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata Description Okidata Control No. 53347401 Assembly: Left Side 69G4120 Frame Sub w/o Gears 51236201 Gears: B/M 69G4127 53347701 Assembly: Mid Frame & 69G4123 Gutter Pad 53347501...
Page 227 * This part is included in P/N 58237001, Packet: Accessory Parts. It is an RSPL item. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) RSPL 3.2.04...
Page 228: Paper Feed
B.2.04 Paper Feed Not Shown 25, 26, 27 Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata Description Okidata Control No. 51018101 Assembly: 69G4128 Guide EOF Flag Spring 51113501 Shaft: Small Feed Roll 69G4126 Shaft and Paper Flap Service Guide OJ2010...
Page 229 * This part is included in P/N 58237001, Packet: Accessory Parts. It is an RSPL item. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) RSPL RSPL Incl.
Page 230: Electronics
B.2.05 Electronics Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata Okidata Control No. 33 ! 55078701 Board: System (w/o 7060498 56414301 Power Supply (inc. 69G4133 Cover) 56612101 70G0478 37 * 69G4188 Screw: System Board Service Guide OJ2010...
Page 231 The end user performs these alignments through the User Software Utility. Refer to the Users Guide for details (). Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Screw: Ground 3.2.33...
Page 232: Carrier
B.2.06 Carrier Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata P/N Okidata Control No. 51018301 Assembly: Printhead 69G4154 56632001 69G4155 51711201 1367109 51017801 Rod: Carrier Guide 69G4157 Service Guide OJ2010 Chapter B Illustrated Parts Listing Description Comments...
Page 233 # An E-Ring can be used in place of a retainer spring on the left end of the carrier guide rod. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 234: Carrier Transport
B.2.07 Carrier Transport Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata Description Okidata Control No. 56512501 Assembly: 69G4158 Transport Motor 51305001 Belt: Carrier 69G4159 51017901 Strip: Encoder 69G4162 51236101 Assembly: Idler Pulley 69G4163 Tension...
Page 235: Encoder Strip
* This part is included in P/N 58237001, Packet: Accessory Parts. It is an RSPL item. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Encoder 3.2.10...
Page 236: Sheet Feeder
B.2.08 Sheet Feeder Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata Description Okidata Control No. 51018201 Guide: Right Edge & 70G0480 Width Strip 51018001 Assembly: Left Edge 70G0475 Guide 50517101 Support: Upper Paper 69G4131...
Page 237: Paper Load Door
* This part is included in P/N 58237001, Packet: Accessory Parts. It is an RSPL item. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) RSPL 3.2.24...
Page 238: Maintenance Station
* This part is included in P/N 58237001, Packet: Accessory Parts. It is an RSPL item. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 239: Replacement
NOTE: The Field Replacement (B/M) Package includes the box, the foam cushion set, sealing tape, and an RSPL label. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 240: Tests
Cartridge: Black 1380620 52109302 Cartridge: Color 1380619 Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter B Illustrated Parts Listing Comments...
Page 241 * * Obtain this form by faxing a request to Okidata Marketing Services and Support. Refer to the Course Administration Section of this Service Handbook or the Service Center Reference Guide for information on contacting Okidata. Refer to Section B.2.13 of this Service Handbook Item Oki d ata Okidata Control 58067201 N/A 86 * N/A N/A...
Page 242: Test
Okidata. Refer to Section B.2.13 of this Service Handbook. () Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Oki d ata...
Page 243: B.2.13 Service Training Kit Revision List
Guide: User's 98 A 59269701 N/A Handbook: Service Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com) Service Guide OJ2010 Chapter B Illustrated Parts Listing Comments Refer to B.1.02...

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