Customer Service - Bose 3-2-1 GS SERIES II Owner's Manual

Problem
Sound, but no picture
Remote control is
inconsistent or does not
work
Radio does not work
or has poor reception
DVD or CD does not
play
FM sound is distorted
Sound is distorted
Picture is black and
white or rolling
You forgot your
password

Customer service

Downloaded From TheatreSystem-Manual.com Manuals
What to do
• Make sure the TV is on.
• When playing a DVD or other video source, make sure the TV is set to the correct video
input.
• Check batteries and their polarity (+ and –). See "Replacing the remote control batteries"
on page 53.
• Point the remote control at the media center.
• Make sure antennas are connected properly.
• Move AM antenna at least 20 inches (50 cm) from the media center.
• Adjust antenna position to improve reception.
• AM antenna must be upright.
• Move antennas farther from TV or other electronic equipment.
• You may be in an area of weak signal coverage.
• Check to see if the Play symbol in the display is lit.
• After pressing the CD/DVD button, wait a few seconds before pressing Play.
• Make sure the disc is properly inserted (label-side up).
• Eject the disc and try loading it again.
• There may be dirt or dust on the disc. Clean the disc. See "Cleaning discs" on page 52.
• The disc may be defective. Try another disc.
• Make sure region codes for both the DVD and player match. See "Check for region code
compatibility" page 5.
• Adjust antenna position to reduce interference.
• Make sure speaker cables are not damaged and the connections are secure.
• Reduce the output level from any external audio devices connected to the music center.
• Reduce the input level setting for the connected device in the system menu.
• Check the video cable connections.
• Check the Video Format setting and change to appropriate setting (NTSC or PAL).
See "Video options" on page 47.
• Enter the password 2673 to access the parental controls and create a new password.
For additional help in solving problems, contact Bose
address list included in the carton.
Troubleshooting
® Customer Service. Refer to the
55