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Chapter 1
Introduction
The i2050 Software Phone is a Voice over IP application that allows people to communicate over
the LAN and WAN from their computers. It combines the rich set of classic telephony services of
Nortel Networks IP communications servers along with computer resident directory capabilities.
The i2050 Software Phone presents the following benefits:
•
offers the rich set of telephony services of Nortel Networks IP communications servers such as
Meridian 1, CSE 1000, Business Communications Manager, Centrex and SL-100.
•
offers the "universality" of a Windows-based application (Windows 2000, Windows 98)
•
encapsulates the operation of the i2004, providing all i2004 functionality in a familiar
interface wrapper. As per the i2004, the i2050 Software Phone provides:
— Quality of Service (QoS) and authentication
— automatic detection of call server location using DHCP
— features and services are provided by the network (such as call features, calling line
identification and voice mail)
•
reduces the set of wires required to the desktop by eliminating the need for separate computer
and telephone wires
•
presents an intuitive, flexible interface including:
— slide out trays that provide access to frequently used features and services
— retracted trays that provide a smaller interface with full operational capabilities for a single
line
— viewable line status
— 10 item lists for quick dial and call log access from both the main and system tray interface
— allows users to customize the interface and directories
— has a multilingual interface
— provides programmable macro functions for programming lengthy dialing patterns
— hotkeys map the computer keyboard to application buttons
•
can be operated from the Windows system tray, allowing the user to take and place calls
without interrupting other work
•
includes a directory application which provides "one-click" direct dialing, access to a variety
of directory types, quick dial lists, incoming and outgoing call logs
•
interfaces with TAPI applications such as Outlook and ACT!
•
provides immediate answers to user questions through online help
•
USB Audio Kit provides a controlled high quality audio environment. This adapter provides:
— predictable, absolute audio levels
— uses standard Windows drivers
— requires no additional software or drivers
— supported on Windows 98 and Windows 2000
— in-use lamp connector
i2050 Software Phone Installation Guide
11
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