Nortel CTA 500dm Installation Manual
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Nortel CTA 500dm Installation Manual

Nortel CTA 500dm Installation Manual

Nortel networks digital modem installation guide
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CTA 500 dm
The CTA 500 digital modem (CTA 500 dm ) is an optional device
used with the Norstar Integrated Communication System (ICS).
With ICS software, using release 2.0 or higher, the CTA 500 dm
provides integrated desktop solutions for digital networking
applications. With optional Norstar Telephony API Service Provider
(TAPI SP), the CTA 500 dm also supports Computer Telephony
Integration (CTI) services required for today's ofÞce environment.
With the CTA 500 dm you can access remote computers on networks
including the Internet. You can also telecommute over a digital
telephone network and access the CTA 500 dm in your ofÞce. The
CTA 500 dm allows you to access high-speed network features in
your ofÞce from your home telephone.
Internet
Service Provider
Digital line
ISDN
Norstar
ICS
Digital line
Norstar
Computer terminal
ICS
CTA 500dm
CTA 500dm
Norstar telephone
LAN
Computer terminal
Computer terminal
The CTA 500 dm in the Digital Network
CTA 500 dm On Line Guide
P0873832 Issue 05

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Summary of Contents for Nortel CTA 500dm

  • Page 1 CTA 500 dm The CTA 500 digital modem (CTA 500 dm ) is an optional device used with the Norstar Integrated Communication System (ICS). With ICS software, using release 2.0 or higher, the CTA 500 dm provides integrated desktop solutions for digital networking applications.
  • Page 2 2 CTA 500dm The CTA 500 dm serves as a digital modem and terminal adapter (TA). A terminal adapter is a device that allows non-ISDN devices to work with ISDN. It provides reliable high speed end-to-end digital connectivity between your computer and a remote data server using the ICS and the public switched telephone network (PSTN) or Integrated Services Digital Network (ISDN).

  • Page 3: Dial-Up Networking

    The CTA 500 dm does not support connection to analog or 56k modems. Computer Telephony Integration (CTI) With a compliant Norstar TAPI SP, the CTA 500 dm allows simultaneous sessions of PPP/MP and CTI based applications to run on PCs. CTA 500dm 3 Protocol. CTA 500 dm On Line Guide...

  • Page 4: About This Document

    4 CTA 500dm CTA 500 dm feature summary About this document CTA 500 dm On Line Guide ¥ digital networking using PPP/MP ¥ simpliÞed installation and conÞguration using installation wizard ¥ high-speed network rate (56, 64, 112, or 128 kbit/s) ¥...

  • Page 5: First Time Setup

    3. ConÞgure the Com port on the PC for the CTA 500 dm . ConÞguring the PC serial port 4. Install the CTA 500dm and if required, the Norstar TAPI Service Provider software. Installing CTA 500dm and Norstar TAPI Service Provider...
  • Page 6 6 First-time setup CTA 500 dm On Line Guide P0873832 Issue 05...

  • Page 7: Installation And Setup

    P0873832 Issue 05 Installation and setup You can place the CTA 500 dm on the desk or mount it on the wall. Refer to ÒWall mounting the CTA 500dmÓ on page 8 document for the procedure. Tele- phone Port The CTA 500 dm has four jacks that are used to connect a Norstar telephone, an ICS, a computer, and the power supply.
  • Page 8 8 Installation and setup Wall mounting the CTA 500 dm CTA 500 dm On Line Guide CAUTION! Shock hazard For protection from shock hazards, the CTA 500 dm must receive power from an Approved Class 2 power pack equipped with a straight plug, center positive connector with a rating of 9 V dc at 0.6 A.
  • Page 9 ÒTerminals and sets programmingÓ section of your Installer Guide for more information. The CTA 500dm is a B2 channel device and must be assigned a B2 channel DN. The following table shows the default directory number (DN) that is assigned to the CTA 500dm based on the physical set port that connects the CTA 500dm to the ICS.

  • Page 10: Setting Up The Pc

    Note: Installation using another vendorÕs protocol stack packages will differ. See the AT commands information on conÞguring advanced operations on the CTA 500dm from your PC. See the DB-25 pins used by the CTA 500dm. section of this document for Appendix...
  • Page 11 P0873832 Issue 05 Some operations that you can perform with the CTA 500dm include the following: ¥ ConÞguring the PC serial port ¥ Installing CTA 500dm and Norstar TAPI Service Provider software Note: Before you begin conÞguration, connect the ICS and the PC as described in the ÒInstallation and setupÓ...
  • Page 12 2. After accepting the licensing terms and reading the TAPI requirements (if displayed), select the Install option. 3. Select the CTA 500dm from the right hand side of the dialog box (under the Drivers section). 4. On the left hand side of the dialog box, select the components you wish to install: Drivers Ñ...
  • Page 13 7. Click Next. A message displays the name assigned to the installation. If you need more than one init string for the CTA 500dm, refer to ÒAdding multiple CTA 500dm conÞgurationsÓ on page 16 for the procedure. 8. Click OK.
  • Page 14 20. Click the Finish button. 1. From the Windows Start button, navigate to Programs, Norstar CTA 500dm, CTA 500dm ConÞguration. 2. The CTA 500dm ConÞguration Options dialog box is displayed. 3. Choose the appropriate settings for your installation. P0873832 Issue 05...
  • Page 15 2. Double-click Dial-Up Networking icon. 3. Double-click Make New Connection icon. 4. When the Make New Connection window displays, choose Norstar CTA 500dm modem from the pull-down menu. 5. Click the ConÞgure button. 6. Click the Connection tab. 7. Click the Advanced button.
  • Page 16 5. Select the ConÞguration tab. 6. Choose settings for the required conÞguration. 7. Click OK. You now have another CTA 500dm conÞguration with different settings than the Þrst one. Make sure that you note the speciÞc settings when you create the connection icons.
  • Page 17 Enter Download State 1. Open the Control Panel. 2. Open Modems. 3. Select the CTA 500dm conÞguration that you want to uninstall. 4. Click Remove. Note: You must select another modem for any remaining Dial-Up Networking connections.
  • Page 18 18 Configuration CTA 500 dm On Line Guide P0873832 Issue 05...
  • Page 19 Installing Norstar TAPI SP To use a CTA 500dm for TAPI applications, Norstar TSP must be installed. It can be installed at the same time as the CTA 500dm software via the Personal Productivity Suite (PPS) installation procedure, or it can be installed later from the PPS CD.
  • Page 20 20 Installing Norstar TAPI SP Installing Personal Call Manager CTA 500 dm On Line Guide 5. In the Dialing properties window, locate To access an outside line, first dial: and enter x for local (where x represent s the access code) and when applicable, y for long distance (where y represents the code to access a private network).
  • Page 21 Using PCM for the first time P0873832 Issue 05 4. As the installation progresses, choose the appropriate options and click the Next button as required. 5. Once the Setup Complete window displays, click the Finish button. The program is installed and a PCM icon appears on the desktop.
  • Page 22 22 Installing Norstar TAPI SP Note: Refer to the Nortel ITAS web page for tips and information on other conÞgurations. CTA 500 dm On Line Guide P0873832 Issue 05...

  • Page 23: Resource Sharing

    You can access information, software or peripheral devices (such as printers) that are installed on another PC from your PC when both PCs are equipped with a CTA 500dm and Win95 Plus! Dial-Up Server software. Note: Dial-Up Server software is available from either the Microsoft Plus! Pack or ISDN Accelerator Pack.
  • Page 24 24 Resource sharing Installing Dial-Up Server Allowing access to your PC CTA 500 dm On Line Guide If you use your PC to dial into other PCs, enable NetBEUI in the Server Types window. If other PCs will be dialling into your PC, enable IP, IPX and NetBEUI.
  • Page 25 5. Click the Server Type... button. 6. Add a connection in Dial-Up Networking on the client PC with the phone number of the CTA 500dm as the Dial-Up Server PC. Note: You do not need to bring up a Terminal Window after dialing.
  • Page 26 9. Check NetBEUI for Allowed Network Protocols. 10. Click OK. 11. Click OK. In the Dial-Up Networking window, double-click the icon of the modem you want to connect. The name and password are not yet required. Connecting to Resources on the Dial-Up Server Method one 1.
  • Page 27 P0873832 Issue 05 resource on the Dial-Up Server under whichever Drive letter you select. 6. Enter the Resource you want to connect to in the Path Þeld. The syntax is: \\Computer Name\Share Name Note: Windows Explorer displays the new drive letter. 7.
  • Page 28 28 Resource sharing CTA 500 dm On Line Guide P0873832 Issue 05...
  • Page 29 Caller ID Security commands To use an AT command, establish a HyperTerminal connection from the PC to the CTA 500dm. Type the letters AT followed by the desired AT command. For instance, the AT&V0 command queries all stored CTA 500dm parameters.

  • Page 30: Profile Commands Summary

    ¥ The user proÞle which is programmable by the user and is stored in non-volatile memory. ¥ The active proÞle which is dynamic while the CTA 500dm is in operation. It records changes made using AT commands. When the CTA 500dm is powered down, the active proÞle is lost, unless it is saved as the user proÞle.
  • Page 31 ERROR Appears when the command could not be executed. The Load Stored ProÞle on Start-up Command instructs the CTA 500dm to load all values that are stored in a proÞle after a power-up or after a DTR reset if &D is set to 3 Interface Control LinesÓ...
  • Page 32 The saved proÞle becomes the user proÞle. OK Appears when the command is executed. ERROR Appears when the command could not be executed. There are four states in which the CTA 500dm can interface with a computer. Command State No other device is connected, through the network interface, to the CTA 500dm.
  • Page 33 State when the CTA 500dm cannot establish communication with the connected ICS. When the CTA 500dm is in the Download State, any set using the pass-through will be connected directly to the ICS through the CTA 500dm hardware; it will have to be brießy shut down as the CTA 500dm changes from the Download State to the Command State.
  • Page 34 The Enter Download State Command Y[password] instructs the CTA 500dm to enter the download state and prepare for the transfer of a Þle that updates the Flash EPROM. Sets the baud rate at 9600 bit/s. The password is always Nor*.

  • Page 35: Escape Sequence

    This value is set in S-register 12 and has a default of 1 second. The escape character is set in S-register 2 and has a default of 43 (the ASCII + character). OK Appears when the CTA 500dm has entered the On-line Command State. Command...
  • Page 36 36 AT commands CTA 500 dm On Line Guide Command Description set echo command &Zn= save dial string &Zn? display saved dial string verbose control result code control call monitoring result code selection Value 0 turn echo off 1 turn echo on (default) locations 0-9 (default 0) locations 0-9 (default 0) 0 numeric indications...
  • Page 37 Result Codes P0873832 Issue 05 The Request IdentiÞcation Command instructs the CTA 500dm to return information about itself to the attached computer. The returned strings depend on the value passed in the command. See the possible values in the following table. If no value is speciÞed, the default value of 0 is used.

  • Page 38: View Parameters

    ERROR Appears when the chosen value was invalid. The Set Local Echo Command instructs the CTA 500dm to turn the local AT command echo on or off. A value of 0 turns the echo off and a value of 1 turns the echo on.
  • Page 39 Save Dial String Result Codes Display Saved Dial String Result Codes P0873832 Issue 05 The Save Dial String Command &Z[value=]dial string stores dial strings. The value indicates the location of the dial string (0-9). If no location is speciÞed, the default location (0) is used. The maximum length of the dial string is 20 characters.
  • Page 40 CTA 500 dm On Line Guide The Verbose Control Command controls the indications sent by the CTA 500dm. A value of 0 instructs the CTA 500dm to send only numeric indications. A value of 1 instructs the CTA 500dm to send full indications. The default value is 1.
  • Page 41 P0873832 Issue 05 The Call Monitoring Result Code Selection Command controls the format of result codes sent by the CTA 500dm in verbose mode during call setup. (See possible values in the following table.) Values 1 and 2 are identical since the CTA 500dm does not support dial tone detection.
  • Page 42 The Set S-Register Command Sregister number=[value] instructs the CTA 500dm to set the speciÞed S-register to a value. The register number must be speciÞed. An unspeciÞed value causes the register to have a default setting and an initial factory value.
  • Page 43 S-register set P0873832 Issue 05 The following table shows the complete S-register set for the CTA 500dm. Not all options are supported for all versions of the CTA 500dm. Register Description number of rings until answer ring count (read only)

  • Page 44: Call Control

    Call Control Call Control commands summary Dial Command CTA 500 dm On Line Guide Call Control Commands are associated with making calls through the CTA 500dm. They are also understood by most computer software. Command Description originate a call answer a call...
  • Page 45 (tone) and p (pulse) have no meaning and are ignored. The ; command line terminator prompts the CTA 500dm to dial the string, attempt to make the connection, and immediately change to the On-line Command State (rather than the On-line Data State) upon connection.
  • Page 46 ERROR Appears when the command is issued while in the On-line Command State, if there is no incoming call, or if the CTA 500dm is out-of-sync with the ICS. NO CARRIER Appears when connection is not established due to an error or an abort.
  • Page 47 Control LinesÓ on page 56 for more details). Calls processed by the CTA 500dm can use any of three ISDN bearer services. Additionally, the data rate over each of these bearer services can be set to either 56 kbit/s or 64 kbit/s. See CapabilitiesÓ...
  • Page 48 %A4=value instructs the CTA 500dm to use the speciÞed data rate for outgoing calls dialed over the B-channels of the TCM port of the CTA 500dm. The selected rate applies to both channels on the TCM link. The following table shows the values for data rate selection.
  • Page 49 The Incoming Voice Bearer Call Rate Command %A5=value instructs the CTA 500dm to use the speciÞed data rate for calls received over the B-channels of the TCM port of the CTA 500dm. The selected rate applies to both channels on the TCM link.
  • Page 50 CTA 500 dm On Line Guide The Speech Bearer Call Answer Control Command %A93=value allows the CTA 500dm to accept or reject incoming calls received over the speech bearer service. The following table shows the values for speech bearer service calls control.
  • Page 51 The text string is repeated every 6 seconds until the call is answered (manually or automatically), disconnected by the caller, or if the CTA 500dm is reset (such as assertion of DTR if &D is 2 or 3).
  • Page 52 Rate Adaptation Protocol Selection Result Codes CTA 500 dm On Line Guide The TCM Port Protocol Selection Command controls use of the TCM port of the CTA 500dm. Stored values are part of the CTA 500dm proÞles. Command Description %A2=n...
  • Page 53 MP bundle The Rate Multiplier Command controls the number of links used when the CTA 500dm is operating in the MP mode. A value of 1 indicates that a single link may be used. A value of 2 indicates that two links may be used.

  • Page 54: Serial Interface

    Serial Interface commands summary Serial Interface Rate CTA 500 dm On Line Guide This section describes the commands associated with the serial interface. All values are saved as part of the CTA 500dm proÞle. Command Description &P2=n serial interface rate &P3=n...

  • Page 55: Set Parity

    ERROR Appears when the selected value is not recognized or is not supported. The Set Parity Command sets the parity value of the interface between the CTA 500dm and the attached computer. The following table shows the supported values. Value...
  • Page 56 Serial Interface Control Lines CTA 500 dm On Line Guide The Set Stop Bits Command sets the number of stop bits on the interface between the CTA 500dm and the attached computer. The following table shows the supported values. Value...

  • Page 57: Flow Control

    &Sn DSR operation The Flow Control Command sets the method of ßow control on the interface between the CTA 500dm and the attached computer. The following table shows the allowable values. Value disable flow control enable bidirectional XON/XOFF software flow control...
  • Page 58 58 AT commands Result Codes CTA 500 dm On Line Guide Value not supported Note: XON/XOFF ßow control uses characters often referred to as control-Q and control-S. OK Appears when the value is supported. ERROR Appears when the selected value is not recognized or is not supported.

  • Page 59: Dcd Operation

    The DCD pin tracks the connection and asserts when the CTA 500dm has successfully completed a physical layer connection over one of the network B-channels. It does not indicate the successful negotiation of a rate adaptation protocol.
  • Page 60 When &D is set to 3, assertion of the DTR signal causes a software reset of the CTA 500dm, even if it is already in the command state. If the CTA 500dm detects that it has been enumerated by a Windows95 Plug and Play software driver, the &D3 reset takes...
  • Page 61 2 seconds, then negated for 4 seconds. This cycle continues until the call is answered, disconnected by the caller, or the CTA 500dm resets (for example, assertion of DTR if &D is 2 or If Calling Line IdentiÞcation is available on an incoming call and is enabled, a single indication is provided both with the Þrst RING...

  • Page 62: Result Codes

    62 AT commands Calling Line ID commands summary Calling Line ID Delivery Control Result Codes Calling Line ID Query CTA 500 dm On Line Guide indication is modiÞed to be RING:1234567. This is called the concatenated format. The second format is a Tag = Value pair, where the only supported tag is NMBR.
  • Page 63 Result Codes Caller ID Security P0873832 Issue 05 returns an ASCII string containing the calling line ID information. This command is valid only during incoming calls and is independent of the Calling Line ID Delivery Control. If the calling line ID is unknown, the returned string is UNKNOWN. There is no numeric form to the UNKNOWN string.
  • Page 64 64 AT commands Caller ID security commands summary Caller ID Security Mode Selection Result Codes Add Number CTA 500 dm On Line Guide Command Description select CLID security mode @A=n add specified number to CLID security list @D=n remove specified number from CLID security list clear all stored numbers &V4...

  • Page 65: Delete Number

    Result Codes Delete Number Result Codes Clear List Result Code View List P0873832 Issue 05 allows addition of a number to the Caller ID security list. You can store up to ten 13-digit numbers in the list. OK Appears when the number is successfully added to the list. ERROR Appears when the list contains ten numbers or the number is longer than 13 digits.

  • Page 66: Summary Of At Commands

    66 AT commands Summary of AT commands Command &Fn &Yn &W Yxxxx &Vn &Zn= &Zn? CTA 500 dm On Line Guide Description Value load active profile 0 factory profile (default) from factory profile 1 user profile load active profile 0 factory profile from stored profile 1 user profile (default) select profile to load...
  • Page 67 Command P0873832 Issue 05 Description Value call monitoring 0 connect only result code selection 1 connect rate only 2 connect rate only 3 connect rate and busy 4 connect rate and busy (default) set value to S-register depends on register query S-register value number of rings until 0-255 (default 1)
  • Page 68 68 AT commands Command %A98=n %A4=n %A93=n %A94=n %A95=n %A5=n %A2=n @B0=n &P2=n &P3=n &P4=n CTA 500 dm On Line Guide Description Value set outgoing call type 0 data bearer service (default) 1 3.1 kHz audio bearer service 2 speech bearer service select speed of TCM 0 64 kbit/s channels, outgoing calls...
  • Page 69 Command &P6=n &Cn &Dn &Rn &Sn @N1=n P0873832 Issue 05 Description Value serial interface stop 0 one stop bit (default) bits per character 1 one and one-half stop bits 2 two stop bits serial interface 0 none flow control 1 bidirectional XON/XOFF 2 not supported 3 bidirectional RTS/CTS...
  • Page 70 70 AT commands Command @A=n @D=n &V4 CTA 500 dm On Line Guide Description Value add specified number to CLID security list remove specified number from CLID security list clear all stored numbers display stored numbers P0873832 Issue 05...

  • Page 71: Troubleshooting

    Perform a device restart. The LED is flashing quickly on power-up. ¥ The CTA 500dm has lost its software and is waiting for a Þle transfer of new software. See instructions on reloading the CTA 500dm software. The software Þle is on the CTA 500dm installation disk.
  • Page 72 If the LED is ßashing quickly, refer to the of this document. ¥ Check that the CTA 500dm serial port is set to the correct baud rate (115200 is required for all cases except during a software upgrade) using ÒSerial Interface RateÓ on page...
  • Page 73 The CTA 500 dm rejects calls. ¥ Make sure the CTA 500dm is conÞgured to accept calls and that the call type (bearer capability) and call rate are set correctly. See ÒIncoming Call Control commands summaryÓ on page 49 more information.
  • Page 74 MP with two dial out numbers. The PC receives bad data after a data call connection. ¥ Make sure that the CTA 500dm and the remote device are set to the same rate adaptation protocol. See speciÞcationsÓ on page 80 ¥...
  • Page 75 Canadian & US Safety Installation Instructions Please Read Carefully P0873832 Issue 05 WARNING: To avoid electrical shock hazard to personnel or equipment damage observe the following precautions when installing telephone equipment: 1. Never install telephone wiring during a lightning storm. 2.

  • Page 76: Important Safety Instructions

    76 Appendix Important Safety Instructions CTA 500 dm On Line Guide For equipment with external mains adapters: CAUTION: Intended for use in a protected environment. Use only a Nortel supplied or recommended mains power adapter marked as indicated below: Mains Supply Output Rated Current (Input Voltage)
  • Page 77 CANADIAN AND US REGULATIONS P0873832 Issue 05 Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. Do not overload wall outlets and extension cords as this can re- sult in the risk of fire or electric shock.
  • Page 78 78 Appendix CTA 500 dm On Line Guide (PSTN). The FCC registration number appears on a sticker afÞxed to the equipment. For more regulatory information, refer to Norstar Installation Guide that came with your system. EMI/EMC Note: This device complies with Class A EMI requirements when connected to host equipment that meets Class A and Class B when connected to host equipment that meets Class B.
  • Page 79 P0873832 Issue 05 These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 80 ÒDial CommandÓ on page 44 for more information). When using MP, the only supported authentication protocol is PAP. The use of PAP is automatically detected by the CTA 500dm. If any CTA 500 dm On Line Guide P0873832 Issue 05...
  • Page 81 To do this, your ISP must set up special dial-in phone numbers. Ask your ISP about this feature if you are using CTA 500dm where data calls are more expensive than voice calls. CTA 500 dm On Line Guide...
  • Page 82 CTA 500 dm LED CTA 500 dm On Line Guide The status LED is on the back of the CTA 500dm. It provides information about the current state of the CTA 500dm and the B-channels based on its ßashing pattern.

  • Page 83: Initialization Strings

    Numeric CTA 500 dm responses Initialization strings Protocol MP, 1 channel MP, 2 channel P0873832 Issue 05 Numeric response Indication RING 2:number RING:number NO CARRIER ERROR NO DIALTONE (not used) BUSY CONNECT 56000 CONNECT 64000 CONNECT 112000 CONNECT 120000 (if supported) CONNECT 128000 1000 SEND PROGRAM FILE USING YMODEM-G...
  • Page 84 DB-25 and DB-9 signal summary CTA 500 dm On Line Guide The following tables show which DB-25 and DB-9 pins are used by the CTA 500dm and what the signals are used for by the CTA 500dm. DB-25 connection DB-25...
  • Page 85 Request to Send/Ready for Receiving Clear to Send Ring Indicator ATMÑAsynchronous transfer mode CHAPÑChallenge Handshake Authentication Protocol CSAÑCanadian Standards Association CTA 500dmÑComputer Telephony Adapter digital modem modulator/demodulator) CTIÑComputer Telephony Integration DNÑDirectory Number DTEÑData Terminal Equipment FCCÑFederal Communications Commission ICSÑ Integrated Communication System IECÑInterExchange Carrier...
  • Page 86 86 Appendix LEDÑLight Emitting Diode MPÑPoint-to-Point Protocol/Multi-link Protocol MRUÑMaximum Receive Units PAPÑPassword Authentication Protocol PPPÑPoint-to-Point Protocol PSDNÑPublic Switched Digital Network PSTNÑPublic Switched Telephone Network TAÑTerminal Adapter TAPI SPÑTelephony Application Programming Interface Service Provider TCP/IPÑTransmission Control Protocol and Internet Protocol UARTÑUniversal asynchronous receiver/transmitter CTA 500 dm On Line Guide P0873832 Issue 05...

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