Nortel 1220 User Manual
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Nortel 1220 User Manual

Nortel communication server 1000
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Nortel Communication Server 1000
Nortel IP Phone 1220
User Guide

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Summary of Contents for Nortel 1220

  • Page 1 Title page Nortel Communication Server 1000 Nortel IP Phone 1220 User Guide...

  • Page 3: Revision History

    Revision history Revision history May 2009 Standard 03.01. This document is up-issued to support Nortel Communication Server 1000 Release 6.0. April 2008 Standard 02.01. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0. April 2008 Standard 01.09.
  • Page 4 Revision history December 2007 Standard 01.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain description of the Copy key. December 2007 Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to reflect changes to the images.

  • Page 5: Table Of Contents

    IP Phone 1220 controls ......24 IP Phone 1220 display ......29 Call features and Flexible Feature Codes .
  • Page 6 Using Virtual Office ....... . . 77 Operating your IP Phone 1220 ..... . 82 Entering and editing text .
  • Page 7 Miscellaneous call features ......141 Troubleshooting Your IP Phone 1220 ....148 Virtual Office .
  • Page 8 Contents...

  • Page 9: Welcome

    Welcome Welcome Your Nortel IP Phone 1220 brings voice and data to your desktop. IP Phone 1220 can directly connect to a Local Area Network (LAN) through an Ethernet connection. This guide contains the following topics: • “Using your IP Phone 1220” on page 23 •...

  • Page 10: Feature Overview

    Welcome Feature overview Your IP Phone 1220 supports the following features: • four context-sensitive soft keys (self-labeled) Note: Context-sensitive soft keys are Nortel Communication Server dependent. Some IP Phones are not configured to support context- sensitive soft key functionality. Contact your system administrator for further details.
  • Page 11 Power over Ethernet (PoE) or power through a supported AC adapter • support to Network Diagnostic Utility • Accessory Expansion Module (AEM) port to connect the Expansion Module Figure 2 on page 11 shows the IP Phone 1220. Figure 2: IP Phone 1220...

  • Page 12: Regulatory And Safety Information

    Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.
  • Page 13 Regulatory and safety information Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipment - Safety - Part 1: General requirements European EN 60950-1 ITE equipment - Safety - Part 1: Community +A11 General requirements...
  • Page 14 Regulatory and safety information Table 1: EMC compliance for various jurisdictions (Part 2 of 2) Jurisdiction Standard Description Australia/New CISPR 22 Class B Emissions: Information Zealand technology equipment - Radio disturbance European EN 55022 Class B Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology...
  • Page 15 Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. You can obtain a copy of the Declaration from www.nortel.com/corporate/community/ environment/life_cycle/declarations.html or Nortel Networks GmbH...
  • Page 16 Regulatory and safety information address: Ingolstaedter Strasse 14-18, 80807 Munich Germany The following table lists EMC compliance for various jurisdictions Table 3: EMC compliance Jurisdiction Standard Description United States FCC CFR 47 Class A Emissions: FCC Rules for Part 15 Radio Frequency Devices (see Notes 1 and 2) Canada...
  • Page 17 Regulatory and safety information The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
  • Page 18 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany...

  • Page 19: Denan Regulatory Notice For Japan

    Regulatory and safety information DenAn regulatory notice for Japan Connecting Power Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Phone. Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection.
  • Page 20 Regulatory and safety information Location Nortel recommends that you install your IP Phone 1220 away from direct sunlight.

  • Page 21: How To Get Help

    How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.

  • Page 22: Getting Help Through A Nortel Distributor Or Reseller

    How to get help Getting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller.

  • Page 23: Using Your Ip Phone 1220

    Using your IP Phone 1220 Using your IP Phone 1220 After you familiarize yourself with the IP Phone 1220 features, you can start to use the phone. This section describes how to use the IP Phone 1220. Getting started The following section introduces the important details of the IP Phone 1220.

  • Page 24: Ip Phone 1220 Controls

    Using your IP Phone 1220 IP Phone 1220 controls This section describes the controls on the IP Phone 1220. Depending on your geographic region, the IP Phone 1220 includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).
  • Page 25 Using your IP Phone 1220 A steadily lit icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed page of keys, the IP Phone automatically displays the page with the active key.
  • Page 26 Using your IP Phone 1220 Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements. Use the Down...
  • Page 27 Using your IP Phone 1220 Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. (Headset) Note: The Headset LED indicator, located on the Headset key, lights to indicate that the headset is in use.
  • Page 28 Using your IP Phone 1220 Press the Directory key to access directory services. Press the Services key (programmable memory button) and use the navigation keys (Services) to access the following items: • Telephone Options — Volume adjustment — Contrast adjustment —...

  • Page 29: Ip Phone 1220 Display

    IP Phone 1220 display Your IP Phone 1220 display is divided into two display areas: • Four user-defined feature key labels appear on the upper section. •...

  • Page 30: Call Features And Flexible Feature Codes

    Using your IP Phone 1220 Figure 3 on page 30 shows the IP Phone 1220 LCD screen. Figure 3: IP Phone 1220 display Call features and Flexible Feature Codes Some features are not available on all telephones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software.

  • Page 31: Installing Your Ip Phone 1220

    Installing your IP Phone 1220 Installing your IP Phone 1220 This section details the steps and precautionary measures to perform during IP Phone installation. The standard IP Phone 1220 package includes the following accessories: • foot stand • handset •...
  • Page 32 Installing your IP Phone 1220 Figure 4: Connections on the IP Phone 1220 Perform the following steps to connect the components of the phone and to install the phone. • “Attaching the foot stand (optional)” on page 33 • “Connecting the handset” on page 33 •...

  • Page 33: Attaching The Foot Stand (Optional)

    Installing your IP Phone 1220 Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone. If you insert the foot stand into the upper slots, your IP Phone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Phone sits at a 55-degree angle.

  • Page 34: Connecting The Power (Optional)

    3. Set up the headset according to the headset instructions. Connecting the power (optional) Your IP Phone 1220 supports AC power and Power over Ethernet (PoE). For AC power, use only the Nortel-approved Global Power Supply (N0146475) and the country-specific IEC cable that you can order separately.

  • Page 35: Connecting The Lan Ethernet Cable

    Installing your IP Phone 1220 Connecting the LAN Ethernet cable Note: Your IP Phone 1220 supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

  • Page 36: Wall-Mounting The Ip Phone (Optional)

    Installing your IP Phone 1220 Wall-mounting the IP Phone (optional) You can install your IP Phone on a wall. Wall-mount the IP Phone using the two keyholes on the back of the IP Phone. You do not need the foot stand for wall-mounted applications.

  • Page 37: Customizing Your Ip Phone 1220-Basic Features

    • Virtual Office Login The Virtual Office Login menu is available on the IP Phone 1220. You must configure the Class of Service for Virtual Office. Note: The Password Admin, Virtual Office Login, and Test Local Mode menus are not available on every IP Phone 1220. Consult your...

  • Page 38: Telephone Options

    Customizing your IP Phone 1220—basic features Telephone Options The Telephone Options menu item provides you with access to the following features on your IP Phone 1220: • “Adjusting volume” on page 40 • “Adjusting the display screen contrast” on page 41 •...
  • Page 39 Customizing your IP Phone 1220—basic features Figure 5: Telephone Options menu Volume adjustment Call Log Options Contrast adjustment Ring type Language Call Timer Date/Time On hook default path Change Feature Key label Display diagnostics Name Display Format Local Dialpad Tone...

  • Page 40: Adjusting Volume

    Customizing your IP Phone 1220—basic features 5. Press the Enter key. The display provides information required to adjust your selection. 6. Press the Select soft key to save changes and return to the Telephone Select Cancel Options menu. Press the...

  • Page 41: Adjusting The Display Screen Contrast

    Telephone Options menu. Note: If an Expansion Module is attached to your IP Phone 1220, changes that you make to the LCD screen contrast of the IP Phone 1220 also apply to the display screen contrast configuration of the Expansion Module.

  • Page 42: Selecting A Language

    Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for IP Phone 1220 features. Use the following procedure to configure the language.
  • Page 43 Customizing your IP Phone 1220—basic features 3. Press the Select soft key to save the Select Cancel desired language and return to the Telephone Options menu. Press the Cancel soft key to cancel the modifications.

  • Page 44: Selecting Date And Time Format

    Customizing your IP Phone 1220—basic features Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. Use the following procedure to select a date and time format. 1. Press the...

  • Page 45: Selecting A Local Dialpad Tone

    Customizing your IP Phone 1220—basic features 2. Press the up or down keys to scroll through the list to view display capabilities. Cancel 3. Press the Cancel soft key to return to Telephone Options menu. Selecting a local dialpad tone When you press a key, the response can be a Dual-Tone Multi- Frequency (DTMF) sound, a single tone, or no sound.

  • Page 46: Viewing Ip Phone Information

    Customizing your IP Phone 1220—basic features 3. Press the Select soft key to save the Select Cancel tone selection and return to the Telephone Options menu. Press the Cancel soft key to cancel the modifications. Viewing IP Phone information The Local Set Info option displays the following phone-specific information: •...

  • Page 47: Performing Diagnostics

    Customizing your IP Phone 1220—basic features Performing diagnostics The Diagnostics command displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or transmit) •...

  • Page 48: Configuring Call Log Options

    Customizing your IP Phone 1220—basic features Configuring Call Log Options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 48 • “Configuring New Call Indication” on page 49 • “Configuring Preferred Name Match” on page 50 •...

  • Page 49: Configuring New Call Indication

    Configuring New Call Indication You can configure your IP Phone 1220 to display a message that indicates a new call. By default, this option is on. Use the following procedure to configure New Call Indication.

  • Page 50: Configuring Preferred Name Match

    Configuring Preferred Name Match You can configure your IP Phone 1220 to display the name of the caller as defined in your Personal Directory. By default, the option is Off. Use the following procedure to configure Preferred Name Match.
  • Page 51 Customizing your IP Phone 1220—basic features 5. Press the Select soft key to save the Select Cancel configuration. Press the Cancel soft key to keep existing configurations. Configuring the Area Codes Use the Area Code Setup menu to save up to three area codes. When a...
  • Page 52 Customizing your IP Phone 1220—basic features 4. Press the Up or Down keys to scroll, and select one of the following: — 1st Code — 2nd Code — 3rd Code 5. Press the Enter key. 6. Use the dialpad to enter the number at the prompt.
  • Page 53 Customizing your IP Phone 1220—basic features 3. Press the Enter key. 4. Press the Up or Down keys to scroll, and select one of the following: — 1st Code — 2nd Code — 3rd Code 5. Press the Enter key.

  • Page 54: Selecting A Ring Type

    Customizing your IP Phone 1220—basic features Selecting a ring type Use the Ring type option to configure the IP Phone ring tone. Use the following procedure to select a ring type: 1. Press the Services key, select Telephone Options, and select Ring type.

  • Page 55: Enabling Or Disabling Call Timer

    Customizing your IP Phone 1220—basic features Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. 1. Press the Services key, select Telephone Options, and select Call timer.

  • Page 56: Enabling Onhook Default Path

    Customizing your IP Phone 1220—basic features Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Phone. Use the following procedure to enable OnHook Default Path. 1. Press the...
  • Page 57 Customizing your IP Phone 1220—basic features Use the following procedure to rename the labels. 1. Press the Services key, select Telephone Options, and select Change Feature Key label. (Services) 2. Press the Enter key. 3. Press the feature key to change the 2493 label.

  • Page 58: Configuring The Name Display Format

    You must redefine the custom labels. Configuring the name display format You can configure your IP Phone 1220 to display the name of the calling party in one of the following formats: • first name, last name •...

  • Page 59: Configuring Live Dialpad

    Customizing your IP Phone 1220—basic features 2. Press the Up or Down keys to scroll, and select one of the following: — first name, last name — last name, first name 3. Press the Select soft key to save the...

  • Page 60: Configuring Caller Id Display Order

    Customizing your IP Phone 1220—basic features 3. Press the Select soft key to save the configuration. Select Cancel Press the Cancel to cancel the modifications. Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, name (default) •...
  • Page 61 Customizing your IP Phone 1220—basic features 1. Press the Services key, select Telephone Options, and select Normal mode indication. 2. Press the Up/Down navigation keys to scroll and select one of the following: — — 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications.

  • Page 62: Customizing Your Ip Phone 1220-Advanced Features

    Customizing your IP Phone 1220—advanced features Customizing your IP Phone 1220—advanced features You can customize features on your IP Phone 1220 to meet your requirements. This section describes how to customize the advanced features. CAUTION Many of the options discussed in this section are for the system administrator only.

  • Page 63: Managing Your Station Control Password

    Note: The Password Admin, and Virtual Office Login menus are not available on every IP Phone 1220. Consult your system administrator. Managing your Station Control Password You can assign a Station Control Password (SCPW) to • lock your IP Phone and prevent the misuse of your IP Phone •...
  • Page 64 Customizing your IP Phone 1220—advanced features 5. Press the Enter key. 6. Enter your new password using the dialpad. To enter special characters, press the key. For information about entering text, see “Using the telephone dialpad” on page Select 7. Press the...

  • Page 65: Configuring An Electronic Lock On Your Ip Phone

    IP Phone. Your SCPW controls the Electronic Lock feature. To change your Station Control Password, see “Managing your Station Control Password” on page Locking your IP Phone 1220 Use the following procedure to lock your IP Phone 1220. 1. Lift the handset.
  • Page 66 4. If you dial locally, press the Goodbye key. (Goodbye) If you dial the FCC remotely, dial your Unlocking your IP Phone 1220 Use the following procedure to unlock your IP Phone 1220. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.

  • Page 67: Customizing The Personal Directory

    Customizing your IP Phone 1220—advanced features 3. Dial your Station Control Password. 4. If you dial locally, press the Goodbye key. (Goodbye) If you dial the FCC remotely, dial your Customizing the Personal Directory Use the Personal Directory feature to create and store up to 100 contacts of your choice.

  • Page 68: Editing An Entry

    Customizing your IP Phone 1220—advanced features 2. Press the soft key. If the message “Directory is full” appears, delete one or more entries to accommodate a new entry. 3. Use the dialpad to enter the name. To enter special characters, press the Up navigation key.

  • Page 69: Deleting An Entry

    Customizing your IP Phone 1220—advanced features 2. Press the Down keys to scroll, and select the desired entry. Edit 3. Press the Edit soft key and make the necessary changes. 4. Press the soft key to delete the entry. Confirm...
  • Page 70 Customizing your IP Phone 1220—advanced features 4. Press the soft key to delete the entry. Confirm Cancel Press the soft key to return to the Personal Directory without deleting the entry. Copying an entry Use the following procedure to copy an entry in the Personal Directory.

  • Page 71: Searching For An Entry

    Customizing your IP Phone 1220—advanced features 6. Press the Done soft key to save the changes. Done Cancel Press the Cancel soft key to return to the Personal Directory without saving your changes. Searching for an entry Use the following procedure to search for an entry in the Personal Directory.

  • Page 72: Configuring The Local Tools Menu

    Customizing your IP Phone 1220—advanced features Configuring the Local Tools menu Your IP Phone 1220 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1220. CAUTION Many of the options discussed in this section are for administrator use only.
  • Page 73 Customizing your IP Phone 1220—advanced features The function of some keys on the IP Phone differs based on the situation. Table 5 on page 73 describes the function of each key for navigating and using menus. Table 5: Navigation key functions in menus...
  • Page 74 Customizing your IP Phone 1220—advanced features When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on page 74 describes the navigation key functions in Edit mode.
  • Page 75 Customizing your IP Phone 1220—advanced features Note: Changes made to the display Contrast using this method are lost if you reset the phone. To avoid this situation, Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu for contrast adjustment.

  • Page 76: Local Diagnostics

    2. Local Diagnostics 2. Local Diagnostics submenu offers the following choices: • IP Set and DHCP Information - View reports about IP Phone 1220 and DHCP operation. • Network Diagnostic Tools - Diagnose network problems using ping and trace route tools.

  • Page 77: Using Virtual Office

    Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Phone. The IP Phone used as a remote phone to connect to your IP Phone 1220 does not have to be an IP Phone 1220.
  • Page 78 Customizing your IP Phone 1220—advanced features Table 8: Virtual Office connection availability (Part 2 of 2) IP Phone Can I log on to IP Phone 1220? IP Phone 1140E Yes, with extra key restrictions IP Phone 1150E IP Phone 2001...

  • Page 79: Using Virtual Office On Your Remote Ip Phone

    The display characteristics, including size of the display area, differ with IP Phone models. Your Virtual Office display depends on the remote phone that you use to log on to your Virtual Office. All features are as they appear on your Office IP Phone 1220.

  • Page 80: Using Virtual Office On Your Office Ip Phone

    Customizing your IP Phone 1220—advanced features An IP Phone 1120E, that is logged on as a remote phone to an IP Phone 1220 Office phone, provides less information than the IP Phone 1220 because it has fewer display lines. When an IP Softphone 2050 logs on as a remote phone to an IP Phone 1220 office phone, the information display is arranged differently, but all the information is visible at one time.
  • Page 81 Customizing your IP Phone 1220—advanced features Logging off Virtual Office While working on a remote phone, you can log off of Virtual Office using the following steps. 1. Press the Services key. (Services) 2. Press the Up or Down keys to scroll,...

  • Page 82: Operating Your Ip Phone 1220

    Corporate directory, and using the Redial List. Entering and editing text You can enter and edit text on your IP Phone 1220 using the following methods: • “Using the telephone dialpad” on page 82 •...

  • Page 83: Making A Call

    Operating your IP Phone 1220 6. If the key you want is not visible, press the More soft key to access the next layer of soft keys. 7. Press the key to access the symbols. 8. Press the Left Right keys to move to a specific symbol.

  • Page 84: Using The Callers List

    Operating your IP Phone 1220 • “Using the Personal Directory” on page 94 • “Using Predial” on page 94 • “Using AutoDial” on page 95 • “Using Ring Again” on page 97 • “Using Last Number Redial” on page 98 •...
  • Page 85 Operating your IP Phone 1220 Dialing an entry Use the following procedure to dial an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. Dial 2. Press the Dial soft key. Deleting an entry Use the following procedure to delete an entry.

  • Page 86: Using The Redial List

    Operating your IP Phone 1220 Deleting the entire Callers List Use the following procedure to delete the entire Callers List. 4. Press the soft key. 5. Choose to delete the entire Callers List Choose to return to the previous screen Using the Redial List The Redial List logs upto 20 outgoing calls.
  • Page 87 Operating your IP Phone 1220 Dialing an entry Use the following procedure to dial an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. Dial 2. Press the Dial soft key. Deleting an entry Use the following procedure to delete an entry.

  • Page 88: Using Off-Hook Dialing

    Operating your IP Phone 1220 Deleting the entire Redial List Use the following procedure to delete the entire Redial List. 1. Press the soft key. 2. Choose to confirm the deletion of the entire Redial List. Choose to return to the previous screen without deletion.

  • Page 89: Using On-Hook Dialing

    Operating your IP Phone 1220 Using On-hook dialing Perform the following steps to make a call without lifting the handset. 1. Leave the handset in the cradle. 2. Press the line (DN) key. 2493 3. Listen for the dial tone and dial the number.

  • Page 90: Using Handsfree Dialing

    Operating your IP Phone 1220 Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset. 1. Press the Handsfree key. If a headset is connected, press the Headset key. 2. Dial the number.

  • Page 91: Using A Headset

    Operating your IP Phone 1220 Muting a handsfree call Use the following procedure to mute a handsfree call. 1. Press the Mute key. The LED indicator flashes. (Mute) 2. Press the Mute key again to return to a two-way handsfree conversation.

  • Page 92: Using The Corporate Directory

    Operating your IP Phone 1220 2. Press the Headset key. Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. 1. Press the Headset key. Using the Corporate Directory The Corporate Directory feature provides an alphabetic list of entries using last names.

  • Page 93: Making A Call Using The Corporate Directory

    Operating your IP Phone 1220 3. Press the Dial soft key to dial the Dial Dial resulting number. Note: If no match occurs to the search query, start a new search or change the information in the initial search. Cancel...

  • Page 94: Using The Personal Directory

    Operating your IP Phone 1220 Using the Personal Directory You can use the Personal Directory feature to store a maximum of 100 entries that comprise of names and numbers. To use the Personal Directory, press the Directory key, and select Personal Directory.

  • Page 95: Using Autodial

    Operating your IP Phone 1220 Editing a Predial number Use the following procedure to edit a Predial number. 1. Use the dialpad to enter the number. 2. To erase all numbers, press the Clear soft key. Clear Reenter the numbers to dial.
  • Page 96 Operating your IP Phone 1220 Storing an AutoDial number Use the following procedure to store an Autodial number. 1. Without lifting the handset, press the AutoDial AutoDial key. The screen displays the word Autodial next to the appropriate key. 2. Using the dialpad, dial the phone...

  • Page 97: Using Ring Again

    Operating your IP Phone 1220 Using Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your IP Phone rings when the person you called becomes available.

  • Page 98: Using Last Number Redial

    Operating your IP Phone 1220 2. Press the Ring Again soft key to Ring Again automatically dial the number. Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again. Ring Again 1. Press the Ring Again soft key a second time.

  • Page 99: Using Speed Call

    Operating your IP Phone 1220 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. You can store, edit, and automatically dial frequently called phone numbers. Storing a Speed Call number Use the following procedure to store a Speed Call number.

  • Page 100: Using System Speed Call

    Operating your IP Phone 1220 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone.

  • Page 101: Using Intercom Calling

    Operating your IP Phone 1220 Using Intercom Calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to that member. Making an intercom call Use the following procedure to make an intercom call.

  • Page 102: Answering A Call

    Operating your IP Phone 1220 Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. 1. Lift the handset. Press the...

  • Page 103: Using Call Pickup

    Operating your IP Phone 1220 Activating Automatic Answerback Use the following procedure to activate Automatic Answerback. 1. Press the AutoAns key. AutoAns Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerback. 1. Press the AutoAns key. AutoAns Note: Calls are not forwarded to the voice message service.
  • Page 104 Operating your IP Phone 1220 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group. 1. Lift the handset. 2. Press the GrpPkp soft key. GrpPkp Enter the Pickup Group FFC.

  • Page 105: Managing Calls During A Call

    Operating your IP Phone 1220 3. Dial the DN of the IP Phone that is ringing (and does not belong to your call pickup group). If the pickup DN or group number is invalid (you hear an overflow burst tone and the screen displays Goodbye and try again);...

  • Page 106: Placing A Call On Hold

    Operating your IP Phone 1220 Placing a call on hold Use the following procedure to place a call on hold. 1. Press the Hold key. (Hold) The LCD indicator flashes beside the line on hold. Note: Enabling Automatic Hold automatically places the active call on hold when you answer the second call.

  • Page 107: Returning To The Original Call

    Operating your IP Phone 1220 2. Press the Call Waiting key. CallWait Returning to the original call Use the following procedure to return to the original call. 1. Press the Hold key to place the second call on hold. (Hold)

  • Page 108: Using Timed Reminder Recall

    Operating your IP Phone 1220 Trans 3. When that IP Phone rings or a person answers the call, press the Trans soft key. The calling party is connected to the appropriate person. Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete.

  • Page 109: Using Attendant Recall

    Operating your IP Phone 1220 Trans 3. Press the Trans soft key. Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your IP Phone rings.

  • Page 110: Using Call Park

    Operating your IP Phone 1220 2. Press the Goodbye key. The caller connects to the attendant. (Goodbye) Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Phone. Using Call Park does not tie up a line.

  • Page 111: Retrieving A Parked Call

    Operating your IP Phone 1220 Park 3. Press the Park soft key. Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. 1. Press the Trans soft key.

  • Page 112: Recording A Calling Party (Caller) Number

    Operating your IP Phone 1220 Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls. 1. Lift the handset. Park 2. Press the Park soft key.

  • Page 113: Managing Calls While Away From Your Desk

    Operating your IP Phone 1220 Displaying call details During an active call, use the Display feature to display the caller’s number and name (if available) without interfering with the call. 1. Press the Display key. Display 2. Press the flashing line (DN) key.
  • Page 114 Operating your IP Phone 1220 Activating Call Forward Use the following procedure to activate Call forward or change the call follow number 1. Press the soft key. Fwd.. Lift the handset and enter the Call Forward All Calls Activate FFC.

  • Page 115: Using Internal Call Forward

    Operating your IP Phone 1220 Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number. 1. Press the soft key twice. Fwd.. Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs.

  • Page 116: Using Remote Call Forward

    Operating your IP Phone 1220 Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward. 1. Press the IntForward key. IntForward Lift the handset and enter the Internal Call Forward Deactivate FFC. Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number.
  • Page 117 Operating your IP Phone 1220 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. You hear a dial tone. 5. Dial your DN. To reinstate call forward to the previous call forward number, press the key.
  • Page 118 Operating your IP Phone 1220 2. If you call from an IP Phone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password.

  • Page 119: Managing Multiparty Calls

    Operating your IP Phone 1220 Managing multiparty calls Use the following features to enable multiparty conversations: • “Using Call Join” on page 119 • “Setting up a Conference Call” on page 119 • “Using Conferee Selectable Display” on page 120 •...

  • Page 120: Using Conferee Selectable Display

    Operating your IP Phone 1220 2. Dial the number of the person to add to the conference call. You can talk to the person without intervention from the party on hold. Instead of dialing a number, you can press the...
  • Page 121 Operating your IP Phone 1220 Viewing active conferees Use the following procedure to view active conferees. 1. During a conference call, press the ConfDsp Confdsp key to turn on the LCD indicator. Each key press changes the screen to show a different active conferee.

  • Page 122: Using Group Call

    Operating your IP Phone 1220 3. For a single conferee, press the Goodbye key. If configured, the (Goodbye) Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected.
  • Page 123 Operating your IP Phone 1220 Note: During a group call, only the person who initiated the group call can put the call on hold. Answering a group call Use the following procedure to answer a group call. 1. Lift the handset.

  • Page 124: Managing Calls While Busy At Work

    Operating your IP Phone 1220 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy.

  • Page 125: Hotel Applications

    Operating your IP Phone 1220 Hotel applications Hotel applications are a group of hospitality features that increase the value of the IP Phone 1220. In a hotel environment guests can access the following services: • “Configuring Automatic Wake-Up” on page 125 •...
  • Page 126 Operating your IP Phone 1220 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, enter the hours followed by the minutes.

  • Page 127: Activating Message Registration

    Operating your IP Phone 1220 Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm).
  • Page 128 Operating your IP Phone 1220 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. 3. Press the key. Changing meter Use the following procedure to change a meter. 1. Press the key. 2. Dial the...

  • Page 129: Using Maid Identification

    Operating your IP Phone 1220 Resetting a meter to zero Use the following procedure to reset a meter to zero. 1. Press the key. 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. 3. Press the key.
  • Page 130 Operating your IP Phone 1220 3. Dial one of the following cleaning status codes: = Cleaning requested = Cleaning in progress = Room cleaned = Room passed inspection = Room failed inspection = Cleaning skipped You hear the interrupted dial tone.

  • Page 131: Displaying Room Status

    Operating your IP Phone 1220 Using Room Status Use the Room Status feature to display the status of a room. Displaying room status Use the following procedure to enter cleaning status. 1. Press the key. 2. Dial the Directory Number (DN) for the room.
  • Page 132 Operating your IP Phone 1220 Changing the status of a room Use the following procedure to change the status of a room. 1. Press the key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code.

  • Page 133: Paging Features

    Operating your IP Phone 1220 Paging Features The IP Phone 1220 supports the following paging voice call features: • “Using Call Page Connect to make an announcement” on page 133 • “Using Radio Page” on page 133 • “Using Voice Call” on page 136...
  • Page 134 Operating your IP Phone 1220 Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. 1. Lift the handset. 2. Dial the Radio Paging Access FFC. You hear the paging tone (two beeps followed by a dial tone).
  • Page 135 Operating your IP Phone 1220 2. Dial the Radio Paging Access FFC. You hear the ringback tone. The paged party can use any IP Phone to enter a Radio Paging Answer FFC, and their own DN number. 3. If your call remains unanswered for a...

  • Page 136: Call Override Features

    Operating your IP Phone 1220 Using Voice Call Use the Voice Call feature to make an announcement from another IP Phone speaker. Making a voice call Use the following procedure to make a voice call. 1. Lift the handset. 2. Press the...

  • Page 137: Overriding A Busy Signal

    Operating your IP Phone 1220 • “Using Enhanced Override” on page 139 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. 1. Dial a number. You receive busy tone. 2. Press the EnhOvr key.
  • Page 138 Operating your IP Phone 1220 Using Forced Camp-on Follow the given procedure to use Forced Camp-on. 1. Dial a number. You receive busy tone. 2. Press the EnhOvr key. EnhOvr Enter the Override FFC to initiate a Forced Camp-on. The called party receives a tone. You receive a ring signal or a busy signal, depending on the options chosen.

  • Page 139: Using Enhanced Override

    Operating your IP Phone 1220 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. 1. Dial a number. You receive a busy signal. 2. Press the EnhOvr key. EnhOvr Enter the...

  • Page 140: Using Centrex Services

    Operating your IP Phone 1220 Using Centrex Services You can use a few Centrex services from your IP phone. Contact your system administrator to determine if the following features are available: • “Using Centrex or Exchange Line Switchhook Flash” on page 140 •...

  • Page 141: Miscellaneous Call Features

    Operating your IP Phone 1220 2. Press the AutoDial key to call the Autodial number desired. 3. Press the Goodbye key to end the call. (Goodbye) Miscellaneous call features Some call features are available only if your system administrator configures them. Contact your system administrator to determine if the following call features are available.

  • Page 142: Charging A Call Or Charging A Forced Call

    Operating your IP Phone 1220 Using Call Trace without a Call Trace key Use the following procedure to use Call Trace without a Call Trace key. 1. Press the Trans soft key. Trans Conf Press the Conf key. 2. Dial the...
  • Page 143 Operating your IP Phone 1220 Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone, dial the number. Charging a call in progress Use the following procedure to charge a call in progress.
  • Page 144 Operating your IP Phone 1220 Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the 2498 call. Charging a transferred call to an account Use the following procedure to charge a transferred call to an account.
  • Page 145 Operating your IP Phone 1220 3. Dial the charge account number. 4. After you hear the dial tone, dial the number to which you are transferring the call. Trans 5. Press the Transfer soft key when you hear the IP Phone ring.
  • Page 146 Operating your IP Phone 1220 2. Press the Charge soft key. Charge Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 5. Press the Conference soft key.

  • Page 147: Using The Buzz Signal

    Depending on which features are available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports. For more information about the External Server Applications, see the Nortel IP Phone External Server Applications User Guide (NN43100-100).

  • Page 148: Troubleshooting Your Ip Phone 1220

    Troubleshooting Your IP Phone 1220 Troubleshooting Your IP Phone 1220 This section provides basic information about troubleshooting your IP Phone 1220 if Virtual Office causes a problem. For additional help, see “How to get help” on page Virtual Office Table 10 on page 148 lists error messages and describes actions to correct the causes.
  • Page 149 Troubleshooting Your IP Phone 1220 Table 10: Troubleshooting Virtual Office (Part 2 of 4) Displayed Probable cause Action message Invalid ID (2) Incorrect User ID Enter correct User ID. entered. Invalid ID (3) Incorrect User ID Enter correct User ID.
  • Page 150 Troubleshooting Your IP Phone 1220 Table 10: Troubleshooting Virtual Office (Part 3 of 4) Displayed Probable cause Action message Permission Incorrect User ID Enter correct User ID. Denied (4) entered. Attempt to log on to a Go to an IP Phone...

  • Page 151: Flexible Feature Codes

    Troubleshooting Your IP Phone 1220 Table 10: Troubleshooting Virtual Office (Part 4 of 4) Displayed Probable cause Action message Server Network problem. Notify system Unreachable (2) administrator if the problem persists. Flexible Feature Codes Table 11 on page 151 to track and organize the FFCs assigned to features by your system administrator.
  • Page 152 Troubleshooting Your IP Phone 1220 Table 11: Flexible Feature Codes (Part 2 of 2) Feature Feature Call Park Pickup Group Electronic Lock Radio Paging Access Activate Electronic Lock Radio Paging Answer Deactivate Group Call Remote Call Forward Activate Internal Call Forward...

  • Page 153: Ip Phone 1200 Expansion Module

    IP Phone 1200 Expansion Module This section provides information about the LCD Expansion Module (12- key self-labeling) supported by IP Phone 1220. The LCD Expansion Module is a hardware accessory that connect to the IP Phone and provides additional line appearances and feature keys.
  • Page 154 IP Phone 1200 Expansion Module Figure 6: LCD Expansion Module (12-key self-labeling)
  • Page 155 IP Phone 1200 Expansion Module Table on page 155 provides a description of the keys and components of the LCD Expansion Module. Table 12: LCD Expansion Module keys descriptions Key or components Description User-defined feature The keys on the Expansion Modules are keys programmable, with LCD labels.
  • Page 156 IP Phone 1200 Expansion Module...

  • Page 157: Terms You Should Know

    Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
  • Page 158 Terms you should know Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off.
  • Page 159 Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive a call. The term off- hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the IP Phone, or (d) a line is automatically selected for an outgoing call.
  • Page 160 Terms you should know programmable layers. These keys are also used to configure parameters in the Telephone Options menu. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features (for example, Remote Call Forward).

  • Page 161: Index

    Index Index Configuring New Call Indication 49 Configuring Preferred Name Match About the IP Phone 2004 157 Accessing display diagnostics 44 Configuring the Area Codes 51 Accessory Expansion Module 11 Configuring the Callers List log 48 Adjusting volume 40 Configuring the Local Tools Menu Answering a call 102 Applications 26 Configuring the name display for-...
  • Page 162 Message Registration 127 Indicator status 158 Message waiting indicator 27, 160 Information display 158 Miscellaneous call Features 141 Installing your IP Phone 1220 31 More key 24 Interrupted dial tone 158 Mute key 25 IP Phone 1200 Expansion Module Muting a handsfree call 91...
  • Page 163 Index Status messages 160 Switchhook 160 Paging tone 159 Switching from handset mode to Password Admin 29 handsfree 91 Performing Diagnostics 47 Switching from handsfree to hand- Placing a call on hold 106 set mode 91 Power over Ethernet 11 Switching from handsfree to head- Privacy Release 147 set 92...
  • Page 164 Index Using Internal Call Forward 115 Using Last Number Redial 98 Using Make Set Busy 124 Using Off-hook dialing 88 Using On-hook dialing 89 Using Predial 94 Using Remote Call Forward 116 Using Ring Again 97 Using Speed Call 99 Using System Speed Call 100 Using the Callers List 84 Using the Corporate Directory 92...

  • Page 166: User Guide

    CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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