Troubleshooting - Pitney Bowes DM125 Installing Manual

Troubleshooting

Checking Connectivity Using Constant Connection LAN Adapter
Turn the meter ON. Once the meter has finished initializing and the Home screen is displayed, one of the small
LED indicators on the LAN adapter should light up within 1 minute. If none of the LED indicators light up, refer to
additional information below.
None of my Link LED indicators are ON; Adapter is not working
Either the 10 or 100 LINK LED indicators should be ON (solid green), indicating your connection's
ACT
data transfer rate. If neither of these LED indicators are ON, check the following items:
10
100
1. Verify the LAN cable, LAN extension cable, and LAN adapter are properly installed and plugged firmly into
their receptacles.
2. Turn OFF the meter using the ON-OFF switch, wait 10 seconds, and turn ON the meter.
3. Repeat steps 1 and 2 using the other USB port on the meter.
4. Ensure that no telephone cord is connected to the meter when the LAN is installed.
5. Ensure that no PC having PC Meter Connect software is connected to the meter when the LAN is installed.
If you experience difficulty connecting to the PB Data Center, refer to the tips below for further assistance. If
necessary, have your network administrator review the Troubleshooting tips and the separate IntelliLink™ Control
Center Technical Support Configuration Guide to resolve the issue. The information is available on our support site
at http://www.pitneybowes.ca/support.
Not Enough Funds
You have tried to add more postage to your meter than you have in your account at PitneyWorks.
To Change Information Entered during the Install Procedure
1. Press Clear key on numeric keypad.
2. At Install Not Complete, either go back to the previous step or start the installation procedure over again.
To Change Selection after the Setup Program is Complete
1. Press the Options key.
2. Press the green Page Down button twice.
3. Select Advanced Features.
4. Press Page Down.
5. Select Run Install Mode.
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