Insignia NS-24ER310NA17 User Manual page 100

NS-24ER310NA17/NS-32DR310NA17/NS-48DR510NA17
Symptom Possible cause
Cables may not be
connected correctly
Dotted lines or
stripes appear
on the screen
Broadcast signal may be
weak
Broadcast signal may be
Double images
weak
The picture has
a few bright or
This is normal in LED TVs
dark spots
Volume is down or
muted
Headphones may be
connected
TV speakers may be
turned off
You may need to change
the audio mode
Good picture,
Home theater system,
but no sound
soundbar, or external
speaker system may not
be turned on or may not
be set up correctly
Bad content, no audio
Cables may not be
connected correctly
Try this...
• Make sure that the antenna or cable TV is connected correctly
and securely. See Connecting a cable or satellite box
page 22 or Connecting an antenna or cable TV (no box)
page 28.
• Make sure that the video cables are connected correctly and
securely to your TV.
• The video cable(s) you are using may be bad. Try a new set.
• If you are using an antenna and the signal strength is low,
adjust the antenna or use a highly directional outdoor antenna
or set-top antenna with a built-in amplifier.
• Other devices (for example, a surround sound receiver,
external speakers, fans, or hair dryers) may be interfering with
your TV. Try turning off one device at a time to determine
which device is causing interference. After you have
determined which device is causing interference, move it
further from your TV to eliminate the interference.
• If you are using an antenna and the signal strength is low,
adjust the antenna or use a highly directional outdoor antenna
or set-top antenna with a built-in amplifier.
• If you are using an antenna and the signal strength is low,
switch to a cable or satellite box.
• A few bright or dark spots on a TV screen is normal. It does not
affect the operation of your TV.
• Increase the volume.
• Make sure that the sound is not muted.
• Make sure that you do not have headphones connected. When
headphones are connected, no sound comes from your TV
speakers.
• If you want sound to play through your TV speakers, make sure
that your TV speakers are turned on. See
speakers on page 86.
• Change to a different audio mode. See
mode on page 86.
• If you are using a home theater system, soundbar, or external
speaker system, make sure that it is turned on and is not
muted and that it is set to the correct source.
• If you connected an ARC audio device to the HDMI1 (ARC)
jack, make sure that you have turned on the ARC feature. See
the HDMI ARC option in
on page 87.
• If you are using a home theater system, soundbar, or external
speaker system and have connected it with a digital audio
cable, see Setting up a digital audio connection
• Make sure that the audio cables are connected correctly and
securely to your TV.
• Make sure that the selected channel or content is intended to
be broadcasting with sound.
• Make sure that the antenna or cable TV is connected correctly
and securely. See Connecting a cable or satellite box
page 22 or Connecting an antenna or cable TV (no box)
page 28.
• The audio cables you are using may be bad. Try a new set.
www.insigniaproducts.com
Turning off the
Changing the audio
Setting up a digital audio connection
on page 87.
on
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