Troubleshooting - Kensington Si670m Instruction Manual

5. When installation is complete, remove the CD from your computer's drive and
click Re-start my computer.
Your mouse is now ready to use with the tilt-wheel functionality.
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Troubleshooting

• Make sure to use fresh batteries and to insert them correctly into the mouse.
• Make sure that your computer's Bluetooth technology is turned on.
• Try moving the mouse closer to the computer.
• Make sure that there are no other Bluetooth devices in discover mode.
• On a Windows computer, refer to the Bluetooth software help guide to ensure
that Bluetooth is working properly. The computer must be running a version of
Bluetooth for Windows XP that supports input devices (mice and keyboards).
• On a Mac computer, click the Bluetooth icon on the System Preferences screen.
Refer to the Apple Bluetooth help fi le to ensure Bluetooth is working properly.
Technical Support
Technical support is available to all registered users of Kensington products.
Web Support
You may fi nd the answer to your problem in the Frequently Asked Questions (FAQ)
section of the Support area on the Kensington Website:
www.support.kensington.com
Telephone Support
There is no charge for technical support except long-distance charges where
applicable. Please visit www.kensington.com for telephone support hours. In
Europe, technical support is available by telephone Monday to Friday 0900 to 2100.
Please note the following when calling support:
• Call from a phone where you have access to your mouse.
• Be prepared to provide the following information:
– Name, address, and telephone number
– Name of the Kensington product
– Make and model of your computer
– System software and version
– Symptoms of the problem and what led to them
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