Common Troubleshooting Steps - Kensington pilotmouse laser wireless mini User Manual

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Technical Support
In North America, technical support is available to all registered users of
Kensington products. There is no charge for technical support except long
distance charges where applicable. Technical Support Contact information
can be found on the back cover of this manual.
Technical Support Tips:
• You may find the answer to your problem in the Frequently Asked
Questions (FAQ) section of the Support area on the Kensington Website:
www.support.kensington.com.
• Call from a phone where you have access to your computer.
• Be prepared to provide the following information:
1. Name, address, and telephone number
2. The name of the Kensington product
3. Make and model of your computer
4. Your system software and version
5. Symptoms of the problem and what led to them
8 • PilotMouse Laser Wireless Mini
Page 8

Common Troubleshooting Steps

1. Un-plug and re-plug the receiver. Repeat steps listed on pages 3 & 4 to
re-establish a wireless connection
2. Install a fresh set of batteries in the mouse
3. Test the device on another USB port or computer.
4. Some surfaces may "trick" the laser sensor, such as reflective surfaces like
glass or mirrors. The Laser sensor should perform well on all other surfaces.
5. If you would like to program buttons, have advanced acceleration control or
set a rest reminder, please visit www.software.kensington.com to download
the latest MouseWorks software. Be sure to install the correct version for
your mouse.
6. To establish a wireless connection, see instructions on pages 3 & 4.
7. To save battery power, turn off the mouse when not in use. See instructions
on page 6.
PilotMouse Laser Wireless Mini • 5