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Overview
You can expect that your Silentwriter printer will
provide outstanding printed documents. However,
occasionally problems do arise. This chapter provides
information about different resources for information
and technical support, including
•
How to reach NEC Technical Support by voice, fax,
mail, and online for technical assistance
•
How to obtain NEC service contracts
For more information about technical support see the
User's Guide.
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Assistance Nearby
Often, the best source for assistance is closer than you
think. Before calling NEC, check out the options below.
Help From Within Your Company
If your organization is large and has purchased many
NEC printers, the best source of assistance may be
within your own company. Your company may have
designated central support personnel that you can go to
when you have any problems or when you need
supplies such as paper or toner cartridges. These central
support personnel can then contact the appropriate
dealer or NEC support staff.
Help From Your Dealer
The dealer from whom you purchased your printer is
backed by complete support resources and programs
within NEC. Your dealer can provide you with details
on all available support options.
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