Appendix C: Troubleshooting; First Steps Checklist; Resetting The My Cloud Device - Western Digital My Cloud User Manual

Appendix C: Troubleshooting

First Steps Checklist

Resetting the My Cloud Device

Specific Problems and Corrective Actions
First Steps Checklist
 Are all cables correctly connected and secured?
 Is the WD provided power adapter plugged directly into a wall outlet and the device?
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This helps rule out power issues if the wrong adapter is used.
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If a surge protector or extension cord is being used, please plug the device's power
cord directly into a wall outlet.
 Is the status indicator solid blue? If not, see "Resetting the My Cloud Device," below.
 For any issue related to function, first ensure that you are using the latest firmware for the
My Cloud device. See "Firmware" on page 70 for update instructions.
Resetting the My Cloud Device
Resetting with Power On
If you have set a password or a static IP address on the My Cloud dashboard and have
forgotten it, pressing the reset button while the device is powered up resets the password to
the default value of none and to default IP settings. The default IP setting is DHCP. Resetting
does not erase your files.
Follow the instructions below to reset the device using the reset button:
WARNING! Do not move the unit while it is turned on. If you do not have access
to the back of the unit, unplug the device from the power source, turn
the device around so you do have access, and then plug the device
in again.
1. With the device powered on, insert a paper clip or narrow-tipped pen into the reset
button slot on the back of the unit:
2. Press and hold down the reset button for four seconds. The device will reboot (this may
take up to three minutes).
MY CLOUD USER MANUAL
APPENDIX C: TROUBLESHOOTING
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