Western Digital My Cloud User Manual page 96

I am unable to play music, videos and/or view pictures through my digital media
adapter.
 There are many kinds of file formats for pictures, videos and music; your particular digital
media adapter may not support a format to play or display it. Depending on the digital
media adapter device that you have (for example, Xbox 360 or
PlayStation 3), you may need to update your device to support the media format that
you want to play. Refer to your digital media adapter's user manual for further
information.
 Make sure the share containing your media content is enabled to serve that type of
media. See "Creating a New Share" on page 45.
 Try re-encoding the media file.
 Test the media file on a PC/MAC running a different media server to help determine if the
file is not corrupted, plays on a other media players, etc.
I am having trouble shutting down the My Cloud Device.
If you are unable to shut down the device using the My Cloud dashboard or the
WD Quick View icon:
1. Double-check every computer on the network to ensure no files are open or transfers
are in progress.
2. Check the following:
 If the LED is solid blue (indicating the device is idle) or pulsing blue (indicating the
device is on standby), the device is ready to shut down.

If the LED is pulsing blue, the firmware is being updated. Do not allow power to be
lost to your device as this could corrupt the firmware in the device and cause
data loss. Loss of power may also cause the device to become inaccessible.
 If the LED is any other color, wait for it to turn blue. If it does not turn blue, consult
"Front Panel LED" on page 7.
3. Disconnect the power cable (if steps 1-3 do not resolve the issue).
4. Wait 30 seconds.
5. Reconnect the Ethernet cable and power cord, and then power on the device.
MY CLOUD USER MANUAL
APPENDIX C: TROUBLESHOOTING
94