Western Digital My Cloud User Manual
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Western Digital My Cloud User Manual

Personal cloud storage
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WD My Cloud
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Personal Cloud Storage
User Manual

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Summary of Contents for Western Digital My Cloud

  • Page 1 WD My Cloud ™ Personal Cloud Storage User Manual...

  • Page 2: Wd Service And Support

    * Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your device online at http://register.wd.com or by using the WD My Cloud Personal Cloud Storage installer, available on the online Learning Center.

  • Page 3: Table Of Contents

    Using WD SmartWare™ Pro (Windows Only)........
  • Page 4 Accessing Your Cloud Remotely ......60 Enabling Cloud Access for the WD My Cloud Device ......60 Enabling Cloud Access for a User .
  • Page 5 Resetting the WD My Cloud Device ........

  • Page 6: Important User Information

    Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 7: Recording Your Wd Product Information

    Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the bottom of the device. Serial Number...

  • Page 8: Product Overview

    Features Finally, a cloud of your own - Save everything on your WD My Cloud and access it from anywhere with mobile and desktop apps. Centralized storage for your family’s media collection – Store and organize all your family's photos, videos, music, and important documents in one secure place on your home network.

  • Page 9: About The Learning Center

    Protect your personal cloud from unauthorized access with password protection available for every user. Easy to set up, easy to find on your network – Get up and running in minutes with WD’s rich web-based user interface for seamless web-guided setup.

  • Page 10: Package Contents

    Canada www.shopwd.ca www.wdstore.ca Europe www.shopwd.eu www.wdstore.eu All others Contact WD Technical Support in your region. For a list of Technical Support contacts, visit http://support.wd.com and see Knowledge Base Answer ID 1048. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 11: System Requirements

    802.11n or 802.11ac to maximize Wi-Fi performance, especially when streaming videos. Internet Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 12: Pre-Installation Instructions

    Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the device. Observe the following precautions when unpacking and installing your external storage product: ...
  • Page 13 Connects the device to an AC adapter and the power outlet. Kensington For device security, the device is equipped with a security slot that security slot supports a standard Kensington security cable. Visit http://www.kensington.com/ for more information. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 14: Getting Started

    Getting to the Public Share It is easy to set up the WD My Cloud Personal Cloud Storage device—all you have to do is unpack your device, connect it, and check the LEDs on the front and back of the device to make sure the connections are working properly.

  • Page 15: Leds

    2. Connect one end of the adapter into the power supply socket on the back of the device. Plug the power adapter into a power outlet. The unit powers up automatically. Important: Wait for the WD My Cloud device to finish powering up (approximately three minutes) before configuring the device. You will know it is ready when the LED stops flashing and turns solid blue.

  • Page 16: Getting Started Using The Online Setup Installer

    The online setup installer walks you through the steps necessary to easily connect your WD My Cloud device to your home or small office network. Use the following steps to download and run the installer, discover the device, and get started using it. The online setup installer is available from WD’s online Learning Center at...
  • Page 17 (OS). If you’d like to download setup installer for a different operating system, select your OS from the pull-down menu at the top right of the page before clicking Download Setup Software. 4. Click Download Setup Software. The My Cloud Personal Cloud Storage screen displays: 5. Click Get Started.
  • Page 18 GETTING STARTED The Get Powered Up and Connected screen displays: 7. When the LED on your WD My Cloud device is solid blue, click Next. The installer discovers your device: 8. Click Next. The Checking Your Device progress bar displays.
  • Page 19 WD My Cloud web access provides free remote access to your WD My Cloud personal cloud device. Once you log in, your WD My Cloud device is mounted to your computer like a local drive, and your remote folders are available on any Mac or PC.
  • Page 20 3. To add more accounts, click Add more users to add them here, or use the Add a User screen. (See “Creating a User” on page 53.) Click to display the Setup Complete screen: Next WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 21 5. Select your desired options, clearing the check box for any option you want to disable, and click Finish. Option Result Install the WD My Cloud application If option is enabled: • An installation wizard launches automatically. • See “Installing and Accessing the WD My Cloud™...
  • Page 22 Installing and Accessing the WD My Cloud™ for Desktop App The WD My Cloud for desktop app is for your PC/Mac laptop or desktop. It lets you access and manage content on your WD My Cloud devices easily. Take your computer to a different location and you stay connected to your personal cloud.
  • Page 23 GETTING STARTED The APPLE, INC. license agreement displays: 4. Select “I accept...’” and click Install. The Installing WD My Cloud screen displays: Note: The Installing screens on Windows and Mac differ only slightly. The screen shots included here are from a Windows PC.
  • Page 24 Note: To avoid displaying this screen again, select the Do not show this I understand message again check box. Click to display devices on your network. 2. Click the device you want to connect to, in this case the WD My Cloud device: WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 25 GETTING STARTED The Getting Started screen displays: Note: To obtain more information, click the WD Learning Center link on the screen. 3. Click Start to display the WD My Cloud device’s shares: WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 26: Getting Started Without The Online Setup Installer

    GETTING STARTED 4. To learn how to access and manage the content stored on your WD My Cloud device remotely, click the Access Using Your Computer link in the online Learning Center’s WD My Cloud download panel: Getting Started Without the Online Setup Installer If you do not use the online setup installer to get started, you can still: ...
  • Page 27 2. Click or Start > Computer > Network > WDMyCloud, and locate the device’s Public folder. 3. Double-click the Public folder to access the Shared Photos, Shared Videos, and Shared Music subfolders. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 28 GETTING STARTED Mapping the Public Folder (Windows) To map the WD My Cloud public folder for quick access in the future: 1. In Windows Explorer, under Network, click WDMYCLOUD. 2. Right-click the Public folder and select Map Network Drive from the menu.

  • Page 29: Backing Up And Retrieving Files

    Note: Automatic backup protection is continuous as long as both your WD My Cloud device and computer are connected to your network. If you disconnect the device from your network, backup temporarily stops. Once you reconnect, the WD SmartWare software automatically scans your computer for new or changed files and resumes backup protection.
  • Page 30 6. Follow the online instructions to complete the installation. Launching the WD SmartWare Software After Installation Use one of the following options for WD SmartWare Software once you have installed it:  Windows XP and Windows 7: From the Start menu, click Programs >...

  • Page 31: Using Windows 7 Backup And Restore

    Please refer to the WD Smartware online Help for further instructions. Using Windows 7 Backup and Restore If you choose not to use WD SmartWare software for backing up files to the WD My Cloud Personal Cloud Storage device, you can use Windows 7 Backup and Restore or Windows 8 File History.

  • Page 32: Using Windows 8 File History

    The Windows Backup features of Windows 7 (Professional and Ultimate versions) enable you to back up media files, documents, email, and other personal files to your WD My Cloud device. If you lose files or your system crashes, you can easily restore the files to your PC.
  • Page 33 Settings to navigate to the Settings General page. Check under Mac Backups to make sure Time Machine is set to ON (default). To set up Time Machine to back up files to your WD My Cloud device: 1. Use one of the following methods to open Time Machine: ...
  • Page 34 BACKING UP AND RETRIEVING FILES 4. Slide the Time Machine button to ON and click Select Disk. Select the WD My Cloud device where you want the backups stored: 5. Click Use for Backup. A page prompts for your user name and password.

  • Page 35: Starting A Backup

    You might sometimes want to retrieve files and other items backed up on the WD My Cloud device. For example, you might have lost a file, or you want to see files from a week ago. You can retrieve individual items, multiple items, shares, or if your system crashes, your entire hard drive.
  • Page 36 Keep Original—Does not restore the item from the backup drive.  Keep Both—The original item remains and the backed-up item is added to the selected location on your computer.  Replace—The backed-up item replaces the original item. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 37: Managing Your Device With Wd Quick View

    Mapping the Drive (Windows) Installing WD Quick View (Mac) WD Quick View software installs the WD Quick View icon in the Mac OS X menu bar so that you can perform important functions such as launching WD SmartWare or checking drive status quickly.
  • Page 38 2. Click the Software Downloads button to display the Downloads page: Download 3. In the WD Quick View box, click 4. Access your downloaded file, and extract the contents of the zip file to your Mac. 5. Double-click the WD Quick View Setup file.

  • Page 39: Accessing Wd Quick View Shortcut Options

    1. Click the WD Quick View icon on the menu bar to display a menu. 2. Move the pointer over the name of your WD My Cloud device to display a submenu: 3. Select the desired option. Checking Device Status...

  • Page 40: Launching Wd Smartware (Windows)

    WD SmartWare.) Accessing Shares You can use WD Quick View to open the device’s Public share and any private shares to which you have access permission. 1. Select Open on the WD Quick View submenu.

  • Page 41: Launching The Wd My Cloud Dashboard

    (See “At a Glance: The Dashboard” on page 41.) Mapping the Drive (Windows) 1. Select Map [WD My Cloud device name] on the WD Quick View submenu. The Map Network Drive page displays: 2. Select the desired letter from the Drive drop-down list.

  • Page 42: Creating A Shortcut To The Public Share (Windows)

    Hover your cursor over the WD Quick View icon to display the drive name, storage capacity used, temperature status within the drive, and WD My Cloud firmware updates. If you have a USB Drive attached to WD My Cloud device, the drive information also displays in this area:...

  • Page 43: Shutting Down Safely

    MANAGING YOUR DEVICE WITH WD QUICK VIEW Shutting Down Safely One of the recommended ways to safely shut down your WD My Cloud device is to use the WD Quick View icon. Note: Another preferred method is to use the dashboard. (See “Utilities” on page 83.) If the unit does not shut down using either recommended method,...

  • Page 44: Ejecting A Usb Storage Device (Windows)

    • Updates are available. To view drive alerts: 1. To display one or more alerts, select your drive, then select Alerts on the WD Quick View submenu. Multiple alerts are arranged chronologically. Alerts on Windows Alerts on Mac OS X 2.

  • Page 45: Uninstalling Wd Quick View

    Windows 8: From the desktop, double-click Control Panel, and then click Programs and Features. Uninstall WD Quick View. The System Tray no longer contains the WD Quick View icon. For more information on uninstalling WD Quick View, see Knowledge Base Answer ID 5373.

  • Page 46: At A Glance: The Dashboard

    You can perform the basic administrative tasks using the Home Page. For example, you can set up user accounts, restrict access to the files on your WD My Cloud device, set up folders for storing files, and customize the device to suit your needs.

  • Page 47: The Dashboard Home Page

    (for a Mac). The Dashboard Home Page The WD My Cloud Home page has an information bar at the top right, a navigation icon bar across the top of the page, an instant overview of the status of the device’s main functions, and links for updating settings in the body of the page.
  • Page 48 Safepoints Create safepoints on either a USB drive attached to the WD My Cloud device or on a different storage device within your network. Settings Enable/disable cloud access for the device. Configure...
  • Page 49 Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud device. 1. To see more detailed information, click the arrow in the lower right of the Capacity panel to display the current usage of the drive’s capacity: 2.
  • Page 50 2. To return to the Home page, click Firmware The Firmware panel displays the current version of firmware loaded on your WD My Cloud device. 1. To see whether an updated version of the firmware is available, click the arrow in the lower right of the Firmware panel.
  • Page 51 Cloud Devices The Cloud Devices panel displays the number of cloud devices currently registered to the WD My Cloud device remotely. It enables you to generate an activation code that you need when setting up a mobile device for cloud access.
  • Page 52 AT A GLANCE: THE DASHBOARD Users The Users panel displays the number of users currently set up to use the WD My Cloud device. 1. To add a user, click the plus (+) sign in the lower right of the panel. The Add User dialog box displays: 2.

  • Page 53: Obtaining Customer Support

    The Content Scan panel displays information about the latest media scan of the content stored on your WD My Cloud device and of the videos, music, and photos being streamed to DLNA devices. The scan takes place when the content changes, for example, when files are added.
  • Page 54 AT A GLANCE: THE DASHBOARD If a problem occurs with the WD My Cloud device, WD Customer Support will need information about your WD My Cloud device to troubleshoot and determine the best solution. There are two ways in which you can get your device info and request support: ...

  • Page 55: Basic Administrative Tasks

    To see answers to frequently asked questions and instructions, click the FAQs link.  To discuss your WD My Cloud device with other users, click the Forum link.  To see WD phone numbers and other contact information, click the Contacts link.

  • Page 56: Managing Users

    Removing a User About Users As the WD My Cloud device owner (admin), you have a special user account (admin) that gives you administrative privileges. These privileges enable you to set up and configure the device to your specific needs, as well as give other people access to your personal cloud.
  • Page 57 Initially, all the shares are Public and inaccessible, meaning they cannot be changed on the Add a User page. For information about changing share access, see “Making a Share Note: Private” on page 57. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 58: Creating A User

    2. Click the Edit link to the right of the Password button to display the Edit Password dialog box: 3. Enter the new password in both the Password and Confirm Password fields. 4. Click Save. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 59: Editing User Settings

    You can delete all users except the administrator. 1. On the Set Up Users page, select the user. 2. Click the Remove User icon , and in response to the confirmation message, click OK. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 60: Managing Shares

    Accessing the Contents of a Share Locally About Shares A share is an area on the WD My Cloud device for storing files. A share can be public so that all users can access the contents, or private to limit access to selected users. The Shares icon on the navigation panel displays a list of shares on the WD My Cloud device and enables the administrator to manage shares and user access.

  • Page 61: Creating A New Share

    1. Click the Shares icon on the navigation bar to display the About Shares page. 2. Click the Add a Share icon WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 62: Making A Share Private

    2. On the About Shares page, switch the Public Access button to OFF. 3. For each user listed in the User Access section, select the level of access by clicking the appropriate icon for the share (read/write , read only , or no access WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 63: Deleting A Share

    Accessing the Contents of a Share Locally Note: For information on accessing the contents of a share remotely, see “Accessing Your Cloud Remotely” on page 60. Several options are available for opening a WD My Cloud share. For a private share, the user must have: ...
  • Page 64 Double-click the Public or private shares on your device. Mac OS X Open a Finder window and locate your WD My Cloud device under the Shared heading in the side bar. If presented with an authorization page, select Guest, and then click Connect.

  • Page 65: Accessing Your Cloud Remotely

    Enabling Cloud Access for the WD My Cloud Device To enable the WD My Cloud device for remote access and to check the status of its remote connection(s), see page 76.
  • Page 66 Click Sign Up to display the Sign Up for WDMyCloud.com Login dialog box. b. Enter the user’s name and email address and click Save. c. In response to the confirmation message, click OK. The user receives the email and must follow its instructions. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 67: Mobilizing Your Files With Wd My Cloud Mobile Apps

    Mobilizing Your Files with WD My Cloud Mobile Apps WD My Cloud and WD Photos mobile apps bring your photos and files to your fingertips on your iOS and Android mobile devices. These mobile apps are also available for download for your Windows or Blackberry mobile devices.
  • Page 68 Take a photo or video clip on your smartphone or tablet and upload it directly to your WD My Cloud device. Then you will have new files waiting for you so you can enjoy them in your entertainment center.
  • Page 69 ACCESSING YOUR CLOUD REMOTELY 2. Launch WD Photos on your mobile device to display the Welcome page. 3. Tap Connect Now to display the WD Photos welcome page, which has three sections: Found in Network, Cloud Sign-in, and Add Manually.
  • Page 70 ACCESSING YOUR CLOUD REMOTELY b. Enter the activation code generated on the WD My Cloud’s dashboard and tap Activate. Note: You must generate one code for each app you want to activate. Codes are valid for 48 hours from the time of request and can be used one time only.
  • Page 71 WD My Cloud application, or go to http://wd.com/mycloud. Note: The WD My Cloud app brings your data from the WD My Cloud device to your tablet, handset, or other portable devices using Google Android or Apple iOS. WD My Cloud provides a convenient file list of the WD My Cloud device contents and then launches your favorite player or viewer for any files you wish to open.
  • Page 72 WD My Cloud device: a. In the Add Manually section, tap the to the left of WDMyCloud. b. Enter the activation code generated on the WD My Cloud’s dashboard and tap Activate. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 73 48 hours from the time of request and can be used one time only. See Enter your user name and password. 5. Tap Done. 6. Tap your WD My Cloud device to display its share(s). WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 74 8. Tap a subfolder to display a list of files. 9. Tap a file to display it. Note: If you have problems installing the WD My Cloud app, visit http://websupport.wd.com/rn/wdmycloud.asp. For more features and instructions, see the app’s online Guide Me page, Help, FAQs, and tips, or go to http://wd.com/mycloud.

  • Page 75: The Pathway To Your Personal Cloud

    WD My Cloud web access provides free remote access to your WD My Cloud personal cloud storage. Once you log in, the WD My Cloud device is mounted to your computer like a local drive, and your remote folders are available on your Mac or Windows computer.
  • Page 76 Using Your Personal Cloud (wdmycloud.com) 1. Click the button on the lower right and select View shares. 2. If your WD My Cloud device is password protected, enter your password in the Network Drive Password field. 3. Depending on whether you have remotely accessed a share before, a Java application run request may appear.
  • Page 77 On a Mac, click the button next to the share you want to access. 7. You can now access your files. Depending on your operating system settings, your share may not appear automatically. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 78 Only the shares to which the user has access and the Public share display. If the person is not already a user of the WD My Cloud device, create a new user, including a password and email address (see “Creating a User” on page 53).

  • Page 79: Configuring Settings

    Notifications Firmware The Settings option on the navigation bar enables the administrator to view and customize the WD My Cloud device’s system, network, media, utilities, notifications, and firmware settings. General Use the General page to view and modify the device name and description, select the language in which the user interface should display, enable or disable cloud access, set energy usage settings, and enable or disable Time Machine backups.
  • Page 80 Language and Clock In this section of the General page, you can change the language displayed in the WD My Cloud device’s interface and set the date and time. The date and time are synchronized to the NTP (network time protocol) server by default.
  • Page 81 2. Click Save for each change you make. Cloud Access If you are an administrator, you can turn cloud access on or off for the WD My Cloud device, controlling whether computers and mobile devices can access the content on it 1.
  • Page 82 CONFIGURING SETTINGS 3. Click the Configure link to change the type of connection. By default, the WD My Cloud device automatically establishes a direct connection between your mobile devices and router. 4. To change the connection type: a. To make a manual connection, click Manual. External Port 1 (HTTP)
  • Page 83 CONFIGURING SETTINGS Energy Saver You can save power use by the WD My Cloud device. 1. View or change the following settings: Drive Sleep If this function is enabled, the hard drive goes into standby mode to save power after a designated period of inactivity.

  • Page 84: Network

    The current status of Internet connectivity for network functions such as NTP, firmware update checks, and remote access connections. MAC Address Uniquely identifies the device. IP Address Identifies the device’s current IP address. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 85: Network Services

    1. Review or update the following: Network Mode Select the method of assigning the device’s unique IP address: • DHCP Client (default) causes the WD My Cloud device to obtain an IP address and associated settings automatically from the local DHCP server.
  • Page 86 Note: If you do not enter Gateway and DNS Server(s), you will lose connection to the LAN. 4. Click Save. Note: For more information on this topic, see Knowledge Base Answer ID 5872. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 87: Media

    Note: DLNA and ITunes only works on your network. 2. For instructions on entering media settings on this page and then displaying or streaming media, see “Playing/Streaming Videos, Photos, & Music” on page 112. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 88: Utilities

    CONFIGURING SETTINGS Utilities On the Utilities page, you can test the WD My Cloud device and get diagnostic information, restore the device to factory defaults, reboot or shut down the device, and import or export a configuration file. 1. On the Navigation Bar, click Settings and then click Utilities in the left panel.
  • Page 89 Do not unplug your WD My Cloud device while a restore is in progress. As an administrator, you can restore the WD My Cloud device to its original, default settings, as well as wipe out all data securely. Three restore operations are available: System Only: Changes all settings back to the factory default values, makes private shares public, and returns the administrator password to none.
  • Page 90 WARNING! Do not unplug the device during reboot or shutdown. You can safely reboot and shut down your WD My Cloud device using two methods. • Device Maintenance section of the Utilities page (discussed below) • WD Quick View icon (see “Utilities” on page 83).

  • Page 91: Import/Export Current Configuration

    2. If the device is not processing information, or it is but you choose to proceed, click the Continue button. The device shuts down and then restarts. Wait until the LED is solid blue before resuming work with the WD My Cloud device. To shut down the device: 1. Click Shutdown Device.

  • Page 92: Notifications

    The WD My Cloud device reboots. Notifications The WD My Cloud device provides notifications about various events, including whether a firmware update is available, a firmware installation was successful, capacity was exceeded, and so on. The notification may concern system conditions, such as over temperature, or hard drive, volume, and network status.
  • Page 93 To configure the severity of notifications that display in the web interface: 1. In the Notifications Display section, move the slider to choose the severity of notifications to display. 2. Click OK. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 94: Firmware

    CONFIGURING SETTINGS Firmware The Firmware page enables you to set up the device to update the WD My Cloud firmware automatically or to manually check for an update file. The current version number and the date of last update of the WD My Cloud firmware display.
  • Page 95 1. Go to the WD Tech Support Downloads page at http://support.wd.com/product/ download.asp. 2. If a later version of WD My Cloud firmware than your current version is available, select the WD My Cloud and click the Current Firmware link to go to the product update page.
  • Page 96 8. Select the .deb file and click Open. A message prompts for confirmation that you want to update now. 9. Click Install and Reboot. A progress bar displays. When the process is complete, the WD My Cloud device reboots. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 97: Managing Safepoints

    History, and any associated device configuration details. Creating a safepoint ensures that you can easily recover your data from a specific point in time to a new WD My Cloud device in the unlikely event that your WD My Cloud device fails.
  • Page 98 Note: To rescan the network at any time, click the blue refresh/rediscover icon in the upper right. Important: If you create a safepoint with shares you wish to keep private, create the safepoint on a private share. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 99 Auto updates help keep your safepoint up to date with the content on your WD My Cloud device by copying changes since the last update. If you want the new safepoint to be updated automatically: a. Turn Auto Update on.
  • Page 100 Note: The time it takes to create a safepoint varies based on the speed of your network and the number and size of files you have stored on your WD My Cloud device. For a given amount of total data, fewer larger files replicate quicker than many smaller files. Other factors such as what processes are running on the WD My Cloud device and on the speed and availability of your target have an effect on how long it takes.
  • Page 101 The safepoint profile and schedule display. Note: To see the content of the safepoint stored on another device, access the folder on the device where you stored it. The path is /sharename/_WDPROT/WDSAFE/name of safepoint created. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 102: Updating A Safepoint

    The Recover section enables you to restore your data from a safepoint to a factory-fresh WD My Cloud device. Important: Make sure the replacement WD My Cloud device is new or is in factory fresh state. (See “System Factory Restore” on page 84.) The capacity of the replacement device must be the same or larger than the safepoint you created.
  • Page 103 3. Click Start Recovery at the bottom of the page to display the Recover Content with a Safepoint dialog box: 4. Click Network or Local (for USB devices) to display a list of available devices on your network: WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 104: Deleting A Safepoint

    8. If there are no errors, the recovery operation begins and a progress bar appears. Wait for the operation to finish. Your device restarts after the recovery operation and then can be used in place of your original WD My Cloud device. Deleting a Safepoint 1.

  • Page 105: Playing/Streaming Videos, Photos, & Music

    Public share on your WD My Cloud device, and you are ready to stream and view content on your home entertainment center, game consoles (for example, Xbox 360 or PlayStation 3), WD TV Live HD media player, DLNA 1.5 Digital Media players, and other PCs on your home...

  • Page 106: Media Storage

    Media Storage You can access and store media content on the WD My Cloud device by means of network shares. Shares, similar to folders or directories, are areas set up to organize media and access them from your network.

  • Page 107: Enabling/Disabling Dlna And Itunes

    WD customer support. Enabling/Disabling DLNA and iTunes The Media page on the WD My Cloud dashboard allows you to enable or disable the DLNA and iTunes media servers. Media server utilities for re-scanning the NAS or fully rebuilding the DLNA database are also on the Media page.
  • Page 108 OFF: Denies access 4. Click OK to return to the Media page. 5. If you encounter a mismatch in the amount of WD My Cloud content accessible or viewable by a DLNA device, you can click one of the following: Note: Re-scanning and rebuilding take place automatically.

  • Page 109: Accessing Your Personal Cloud Using Media Players

    You can connect the various WD Media Players to your home network for access to media content stored in a network drive such as the WD My Cloud device. For details on using a WD Media Player to access files on your WD My Cloud device, see Knowledge Base Answer ID 2676 or refer to your WD Media Player User Guide.

  • Page 110: Accessing Your Personal Cloud Using Itunes

    WD My Cloud device. Please refer to your player’s user guide for specific instructions. DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the WD My Cloud device. http://www.dlna.org Go to for a list of DLNA-certified devices and for further information.

  • Page 111: Connecting A Usb Hard Drive

    USB devices to the hub. Connecting A USB Drive Connect a USB hard drive to the USB port on the rear of your WD My Cloud device for additional storage. The USB drive appears as a share on the WD My Cloud dashboard.

  • Page 112: Mapping A Usb Drive (Windows Only)

    2. Move the pointer over or click to select your USB drive and display a submenu: 3. Select Map [USB name] on the WD Quick View submenu. The Map Network Drive dialog box displays: 4.

  • Page 113: Appendix A: Specifications

    Input frequency: 50 to 60 Hz Output voltage: 12V DC, 1.5A Power supply: 18W Temperature Operating temperature: 5°C to 35°C (41°F to 95 °F) Non-operating temperature: -20°C to 65°C (-4°F to 149 °F) RoHs compliant WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 114: Appendix B: Troubleshooting

    Resetting the WD My Cloud Device Resetting with Power On If you have set a password or a static IP address on the WD My Cloud dashboard and have forgotten it, pressing the reset button while the device is powered up resets the password to the default value of none and to default IP settings.

  • Page 115: Specific Problems And Corrective Actions

    APPENDIX B: TROUBLESHOOTING Resetting with Power Off At the same time as you plug power into the WD My Cloud device, press the Reset button and hold for about 40 seconds. The device undergoes a system restore and powers on.
  • Page 116 Setup or WD SmartWare is unable to detect a WD My Cloud device. If Setup or WD SmartWare is unable to detect a WD My Cloud device, then certain network protocols may be blocked on the network or the computer. In those cases, the WD My Cloud device is available through a direct IP or network name connection.
  • Page 117 I am having trouble shutting down the WD My Cloud Device. If you are unable to shut down the device using the WD My Cloud dashboard or the WD Quick View icon: 1.
  • Page 118 My Cloud device. 1. Connect the USB drive to your computer for optimal performance. 2. Connect your computer and the My Cloud device directly to your router with a wired Ethernet connection. 3. Copy your data from your external USB drive (or your computer) to your My Cloud device.

  • Page 119: Appendix C: Regulatory And Warranty Information

    Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the retailer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by WD could void the user’s authority to operate the equipment. ICES/NMB-003 Compliance Cet appareil de la classe B est conforme à...

  • Page 120: Warranty Information (All Regions Except Australia/New Zealand)

    Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased.

  • Page 121: Warranty Information (Australia/New Zealand Only)

    Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. The term of your warranty is 2 years in Australia and New Zealand, unless otherwise required by law.
  • Page 122 WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty.

  • Page 123: Index

    Dashboard Home page LEDs Diagnosis back panel Disconnecting safely front panel Do not unplug your WD My Cloud device Log files,sending to Customer Support while a restore is in progress. Drive configurations,saving and importing Apple Time Machine Drive status enabling backup...
  • Page 124 INDEX Media Requirements, operating systems enabling streaming Resetting the WD My Cloud device Media setting, DLNA and iTunes Restoring to factory defaults Mobile apps RoHS installing WD My Cloud installing WD Photos Safepoint Mobilizing your files,overview creating Monitoring storage deleting...
  • Page 125 WD My Cloud accessing contents of shares locally changing user password configuration settings creating a share deleting a share factory restore managing users notifications private shares safepoints user settings WD My Cloud Dashboard, launching WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 126 Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S. and other countries; and WD My Cloud, WD SmartWare, WD GreenPower, WD My Cloud, WD Photos, WD TV Live, WD TV Live Plus are trademarks of Western Digital Technologies, Inc.

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