1. Manuals
  2. Brands
  3. Multitech Manuals
  4. Modem
  5. MultiModem MT5634ZPX
  6. User manual

Multitech MultiModem MT5634ZPX User Manual

Internal isa data/voice/fax modem
Hide thumbs Also See for MultiModem MT5634ZPX:
Table of Contents

Advertisement

Quick Links

Download this manual
Model MT5634ZPX
Internal ISA Data/Voice/Fax Modem
User Guide

Advertisement

Table of Contents
loading

Related Manuals for Multitech MultiModem MT5634ZPX

Summary of Contents for Multitech MultiModem MT5634ZPX

  • Page 1 Model MT5634ZPX Internal ISA Data/Voice/Fax Modem User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Fax Commands ... 28 Chapter 6 - Troubleshooting... 29 Introduction to Troubleshooting ... 30 Initial Checklist ... 30 Common Problems ... 30 Chapter 7 - Warranty, Service, and Technical Support ... 34 Multi-Tech Systems, Inc. Warranty & Repairs Policies ... 35 Contents...
  • Page 4 Appendixes ... 39 Appendix A - Regulatory Compliance ... 40 Appendix B - Updating Your Modem’s Firmware ... 44 Appendix C - Global Wizard Configuration Utility ... 47 Appendix D - ASCII Conversion Chart ... 50 Glossary ... 51 ndex ... 61...

  • Page 5: Chapter 1 - Introduction And Description

    Chapter 1 - Introduction and Description...

  • Page 6: Introduction

    - the MultiModemZPX Product Description One Modem, Worldwide Use. The MultiModemZPX MT5634ZPX global build is designed for global applications with approvals in many countries. This means one modem can ship around the world. The global modem is ideal for businesses with global operations that want to standardize on one modem and are looking to simplify the ordering process.
  • Page 7 • Remote/local telephone answering machine (TAM) capabilities include voice mail control, record/playback, and call screening • Supports the TIA/EIA IS-101 AT+V voice command set Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter 1 - Introduction and Description...

  • Page 8: Manual Organization

    This User Guide will help you to install, configure, use, and troubleshoot your modem. The manual is divided into seven chapters and four appendices: Chapter 1: Introduction and Description. This chapter Introduces the MT5634ZPX, briefly describing features and technical specifications.

  • Page 9: Technical Specifications

    Modes of Operation Flow Control Intelligent Features Command Buffer Data Modulations Fax Modulations Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter 1 - Introduction and Description MultiModemZPX MT5634ZPX V.90/K56flex* speeds when accessing an ISP-type K56flex server (actual speed depend on server capabilities and line conditions) Enhanced V.34 speeds to 33,600 plus 31,200, 28,800,...
  • Page 10 Serial Interface Bus Type Connectors Cables Environmental Dimensions Limited Warranty Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter 1 - Introduction and Description 1600, 1646, 1680, 1800, 1829, 1867, 1920, 1959, 2000 Hz 1800 Hz Transmit Originate: 1200 Hz Transmit Answer:...

  • Page 11: Chapter 2 - Hardware Installation

    Chapter 2 - Hardware Installation...

  • Page 12: Hardware Installation - Introduction

    • Quick Start Guide. • One brochure with a warranty card. If any item is missing, please contact Multi-Tech Systems or your dealer/distributor. What You’ll Need Before you start, make sure you have everything you need: • The contents of your MultiModemZPX package.

  • Page 13: Safety Warnings

    Installation Overview The MT5634ZPX board contains a four-position DIP switch for COM port assignment and nine Berg jumpers for setting the IRQ address. The DIP switches and jumpers are located in the upper left corner of the PC board as shown below. The factory default for this board is Plug-N-Play (automatic COM port and IRQ address assignment).

  • Page 14: Step 1 - Configuring Dip-Switches And Jumpers

    3. Double-click Modem to display a list of modems installed in your computer. 4. Double-click Multi-Tech Systems MT5634ZPX. The Modem Properties dialog box displays. 5. Click the Resources tab and note the Conflicting Device list. If there is a conflict between your modem and another device in your computer, the information appears here.
  • Page 15 Select the IRQ for your COM port by moving the supplied shorting plug, or jumper, to the two pins below the desired IRQ number. Select an address and an IRQ that does not conflict with others in your computer. Supported IRQ values for the MT5634ZPX are 3,4,5,7,9,10,11,12 and 15.

  • Page 16: Step 2 - Install The Modem Into Your Computer

    3. Select an empty 16-bit ISA expansion slot. Remove the expansion slot cover and save the retaining screw. 4. Before handling the MT5634ZPX, discharge static in your body by touching a metal piece of the computer chassis. Carefully remove the MultiModemZPX from its antistatic bag, handling it only by the mounting bracket and edges.

  • Page 17: Sound Card Considerations

    (either a battery or electrical source). Plug the connector of both microphones into the MIC IN jack of the Sound Card and the MT5634ZPX. Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter - 2 Hardware Installation...

  • Page 18: Chapter 3 - Driver Installation

    Chapter 3 - Driver Installation...

  • Page 19: Step 4 - Install The Modem Driver

    Note: If you are removing a Plug and Play device from Windows, you must physically remove the device from the computer or Windows will request driver installation each time the system starts. Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter 3 - Driver Installation...

  • Page 20: Chapter 4 - Using Your Modem

    Chapter 4 - Using Your Modem...

  • Page 21: Step 5 - Configure The Modem For Your Country (Global Modem Only)

    Using the Global Wizard to Configure Your Modem (For Global Modems Only) The Global Wizard configuration utility is recommended for computers running Windows95/98/Me/2000/XP. 1. Insert the MT5634ZPX CD into the CD-ROM drive. The Autorun dialog box appears. 2. Click Initial Setup and Country Selection. 3. Choose either: - Run Global Wizard from CD.

  • Page 22: Operating Your Multimodemzpx

    AT Command Reference Guide for AT commands and S- Register explanations and defaults. Your MT5634ZPX can be controlled by issuing AT commands and setting S-Registers. Since your MultiModemZPX default settings use a traditional modem set to make a dial- up call to a remote installation where the call is answered automatically—you shouldn’t...

  • Page 23: Configuring Windows Dial-Up Networking

    To set up a Dial-Up Networking connection within Windows 2000, select Start | Settings | Network and Dial-up Connections. 2. Then follow the Dial-Up Networking Wizard directions. Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter 4 - Using Your Modem...

  • Page 24: Testing Your Modem

    12. Microsoft Fax opens the ZPX Test.doc file in WordPad, prints it to the Rendering System, dials the recipient, and then sends the fax. 13. Exit Microsoft Fax when the Status dialog box displays that the fax was sent successfully. Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter 4 - Using Your Modem...

  • Page 25: Multimodemzpx's Answering Machine Test

    Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634ZPX modem for maintenance or troubleshooting as if you were on-site.

  • Page 26: Introduction

    3. To save the new value, type AT&W and press Enter. 4. Type ATO, then Enter to exit remote configuration. Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter 4 - Using Your Modem...

  • Page 27: Chapter 5 - At Commands And Fax Commands

    Chapter 5 - AT Commands and Fax Commands...

  • Page 28: At Commands

    Developers who need to know the fax commands for the MT5634ZPX can find Fax Class 1 and Fax Class Class 2 Reference Guides on the MT5634ZPX CD as well as the Multi-Tech Web site.

  • Page 29: Chapter 6 - Troubleshooting

    Chapter 6 - Troubleshooting...

  • Page 30: Introduction To Troubleshooting

    Garbage characters display on the monitor. • Fax and communications software won’t run at the same time. Use the following instructions to guide you through troubleshooting these problems before contacting Technical Support: Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter 6 - Troubleshooting...

  • Page 31: The Modem Does Not Respond To Commands

    Narrow the list of possibilities by using extended result codes. If you disabled the modem’s extended result codes, enable them by entering ATV1X4 in a terminal window and press Enter. When you dial again, the modem reports the call’s progress. Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter 6 - Troubleshooting...

  • Page 32: The Modem Disconnects While Online

    For example, in Windows 95/98, select Start | Settings | Control Panel, and then Modems. In the Modems Properties sheet, select the appropriate modem model (e.g., Multi-Tech MT5634ZPX), click Dialing Properties and type 9 in the local and long distance boxes in the How I dial from this location box.
  • Page 33 Windows, you may get a message that another application is occupying the device even when no call is in progress. Close any open legacy communications programs and try again. Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter 6 - Troubleshooting...

  • Page 34: Chapter 7 - Warranty, Service, And Technical Support

    Chapter 7 - Warranty, Service, and Technical Support...

  • Page 35: Multi-Tech Systems, Inc. Warranty & Repairs Policies

    Multi-Tech Systems, Inc. Warranty & Repairs Policies Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
  • Page 36 Repair Procedures for International Distributors Procedures for International Distributors of Multi-Tech products are on the distributor web site. http://www.multitech.com/PARTNERS/login/ Copyright ã Multi-Tech Systems, Inc. 2001 10-Sep-01 Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter 7 - Warranty, Service, and Technical Support...

  • Page 37: Online Warranty Registration

    U.S. bank or your company’s purchase order for repair charges. Repaired units will be shipped freight collect, unless other arrangements are made in advance. Multi-Tech Systems, Inc. MT5634ZPX User Guide Chapter 7 - Warranty, Service, and Technical Support...

  • Page 38: Replacement Parts

    Internet: Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available.

  • Page 39: Appendixes

    Appendixes...

  • Page 40: Appendix A - Regulatory Compliance

    10. If so required, this equipment is hearing-aid compatible. Manufacturer: Trade Name: Model Number FCC Registration Number: Ringer Equivalence: Modular Jack (USOC): Service Center in USA: Multi-Tech Systems, Inc. MT5634ZPX User Guide Appendix A - Regulatory Compliance MultiTech Systems Inc. MultiModemZPX MT5634ZPX AU7USA-32234-M5-E 0.4B RJ-11C Multi-Tech Systems Inc.

  • Page 41: Fax Branding Statement

    Multi-Tech Systems, Inc. MT5634ZPX User Guide Appendix A - Regulatory Compliance...

  • Page 42: Industry Canada

    States relating to electrical equipment designed for use within certain voltage limits: Council Directive 1999/EC of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity. Multi-Tech Systems, Inc. MT5634ZPX User Guide Appendix A - Regulatory Compliance...

  • Page 43: International Modem Restrictions

    The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing. (8) For correct operation, total of the RN’s of all devices connected to a single line at any time should not exceed 5. Multi-Tech Systems, Inc. MT5634ZPX User Guide Appendix A - Regulatory Compliance...

  • Page 44: Appendix B - Updating Your Modem's Firmware

    Multi-Tech System’s Flash Wizard utility can be used in the Windows operating system to update (flash) your modem’s firmware. The Flash Wizard utility is available on the MT5634ZPX System CD or can be downloaded from Multi-Tech’s ftp site. Upgrade Overview...
  • Page 45 Step 4: Install the Flash Wizard Install the Flash Wizard upgrade utility from the MT5634ZPX System CD. 1. Insert the MT5634ZPX System CD into your computer’s CD-ROM drive. 2. When the Autorun menu appears, click Utilities.
  • Page 46 Your modem has been updated. You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI in the terminal window. Multi-Tech Systems, Inc. MT5634ZPX User Guide Appendix B - Updating Your Modem's Firmware...

  • Page 47: Appendix C - Global Wizard Configuration Utility

    Appendix C - Global Wizard Configuration Utility If you are using the Global build of the MT5634ZPX modem, before using the device, or if you operate your modem from a different country than it was originally set up in, you must configure it for country-specific operation.
  • Page 48 9. Scroll through the country list and highlight the country from which you’ll operate the modem. 10. The Global Wizard dialog box displays the country which you have selected. Click Next>. Multi-Tech Systems, Inc. MT5634ZPX User Guide Appendix C - Global Wizard Configuration Utility...
  • Page 49 13. The Global Wizard indicates the homologation parameters have been successfully set for the country you selected. Click Finish to exit the Global Wizard. Multi-Tech Systems, Inc. MT5634ZPX User Guide Appendix C - Global Wizard Configuration Utility...

  • Page 50: Appendix D - Ascii Conversion Chart

    End of Text End of Transmission Enquiry Acknowledge Bell or Alarm Backspace Horizontal Tab Line Feed Multi-Tech Systems, Inc. MT5634ZPX User Guide Appendix D - ASCII Conversion Chart DEC CODEHEX DEC CODEHEX 6C 108 6D 109 7C 124 7D 125...

  • Page 51: Glossary

    Glossary...
  • Page 52 Multi-Tech Systems, Inc. MT5634ZPX User Guide Bit (Binary digit): A bit is the basis of the binary number system. It can take the value of 1 or 0. Bits are generally recognized as the electrical charge generated or stored by a computer that represent some portion of usable information.
  • Page 53 3 to 9 SES (Severely Errored Seconds) are logged consecutively. Multi-Tech Systems, Inc. MT5634ZPX User Guide Customer Premise Equipment (CPE): The generic term for data comm and/or terminal equipment that resides at the user site and...
  • Page 54 Washington, DC that sets standards for use of its member companies. (See RS-232, RS-422, RS530.) Multi-Tech Systems, Inc. MT5634ZPX User Guide Encapsulation: A technique used by network-layer protocols in which a layer adds header information to the protocol data unit from the preceding layer.
  • Page 55 USB Driver and the Host Controller. (The interface to the Host Controller is defined by the OHCI spec. Multi-Tech Systems, Inc. MT5634ZPX User Guide Implicit congestion management: A method of informing the terminal that the network is busy. This method relies on the end- system protocol to detect and fix the congestion problem.
  • Page 56 Statistical Area. At divestiture, the territory served by the Bell system was divided into approximately 161 LATAs. The Bell Operating Companies (BOCs) provide Intra-LATA services. Multi-Tech Systems, Inc. MT5634ZPX User Guide Local Exchange Carrier (LEC): The local phone company which provides local (i.e., not long distance) transmission services. AKA “telco”.
  • Page 57 Out of Frame (OOF): A T1 alarm condition that is logged on the loss of 2, 3 or 4 of 5 consecutive FT framing bits. Multi-Tech Systems, Inc. MT5634ZPX User Guide Packet: 1. In data communication, a sequence of binary digits, including data and control signals, that is transmitted and switched as a composite whole.
  • Page 58 RJ-11: An industry standard interface used for connecting a telephone to a modular wall outlet; comes in 4-and 6-wire packages. Multi-Tech Systems, Inc. MT5634ZPX User Guide RJ-45: An 8-wire modular connector for voice and data circuits. Root Hub: A Universal Serial Bus hub directly attached to the host controller.
  • Page 59 US Department of Defense to link dissimilar computers across dissimilar and unreliable LANs. Multi-Tech Systems, Inc. MT5634ZPX User Guide Terminal: The screen and keyboard device used in a mainframe environment for interactive data entry. Terminals have no “box”, which is to say they have no file storage or processing capabilities.
  • Page 60 10-100 Kb/s); Medium Speed (Phone, Audio, Compressed Video at 500Kb/s - 10Mbp/s); High Speed (Video, Disk at 25-500 Mb/s) Multi-Tech Systems, Inc. MT5634ZPX User Guide V.25bis: An ITU-T standard for synchronous communications between a mainframe or host and a modem using HDLC or other character-oriented protocol.

  • Page 61: Index

    Index...
  • Page 62 Installation, 12 installing the modem driver, 19 Internet addresses, 38 Microphones, 17 modem driver installation, 19 Multi-Tech Internet sites, 38 Multi-Tech Systems, Inc. MT5634ZPX User Guide ordering replacement parts, 38 PhoneTools, 21 registering your product, 37 Regulatory Compliance Canadian Limitations, 41...

Table of Contents