Appendix D: Warranty, Service, And Technical Support; Warranty; Repair Procedures For U.s. And Canadian Customers - Multitech MultiModem MT5600ZDX User Manual

Appendix D: Warranty, Service, and
Technical Support

Warranty

Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in
material or workmanship for a period of ten years from the date of purchase or, if proof
of purchase is not provided, ten years from the date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products that have been damaged by lightning
storms, water, or power surges, or which have been neglected, altered, abused, used for
a purpose other than the one for which they were manufactured, repaired by the Cus-
tomer or any party without MTS's written authorization, or used in any manner incon-
sistent with MTS's instructions.
MTS's entire obligation under this warranty shall be limited (at MTS's option) to repair or
replacement of any products that prove to be defective within the warranty period, or, at
MTS's option, issuance of a refund of the purchase price. Defective products must be
returned by Customer to MTS's factory with transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DE-
FECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our
Mounds View, Minnesota factory:
A Returned Materials Authorization (RMA) is not required. Return shipping charges
(surface) will be paid by MTS.
Please include, inside the shipping box, a description of the problem, a return shipping
address (must have street address, not P.O. Box), your telephone number, and if the
product is out of warranty, a check or purchase order for repair charges.
For out of warranty repair charges, go to www.multitech.com/documents/warranties
Extended two-year overnight replacement service agreements are available for selected
products. Please call MTS at (888) 288-5470, extension 5308 or visit our web site at
http://www.multitech.com/programs/orc/ for details on rates and coverage's.
Please direct your questions regarding technical matters, product configuration, verifica-
tion that the product is defective, etc., to our Technical Support department at (800) 972-
2439 or email tsupport@multitech.com. Please direct your questions regarding repair
expediting, receiving, shipping, billing, etc., to our Repair Accounting department at
(800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.
D Warranty, Service, and Technical Support
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
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