AMX NXD-1200V Operation/Reference Manual page 174

Troubleshooting
Troubleshooting Information (Cont.)
Symptom
After downloading a panel file or
firmware to a G4 device, the panel
behaves strangely.
My NXA-BASE/B Battery Base isn't
being recognized by the NXT touch
panel.
The Battery Base button doesn't
appear on the panel's Setup page.
162
Solution
Symptoms include:
• Having to repeat the download.
• Inability to make further downloads to the panel. May get "directory" errors,
"graphics hierarchy" errors, etc.... indicating problems with the Compact
Flash.
• Panel will not boot, or gets stuck on "AMX" splash screen.
• Other problems also started after downloading to a new panel or a panel with
a TPD4 file that takes up a considerable amount of the available Compact
Flash.
Cause:
• If the G4 device already contains a large enough file, subsequent downloads
will take up more space than is available and could often corrupt the
Compact Flash. The demo file that typically ships with G4 panels is one such
file.
Solution:
• DO NOT download TPD4 files (of large size) over the demo pages, or any
other large TPD4 file.
• First download a small blank one page file to the G4 panel using the Normal
Transfer option to send/download the page. Reboot the device, then do your
regular file or firmware download.
The battery base CAN NOT be "hot swapped". This swapping occurs when an
NXT panel is currently being powered by a PSN6.5 and then is connected to a
battery base containing NXT-BP batteries. Introducing a new power source onto
an existing configuration can damage the NXA-BASE.
Solution:
If your base is not being recognized by the touch panel but is still providing power:
• Launch the latest version of NetLinx Studio.
• Refresh the particular System from within the OnLine Tree tab.
• Identify the NXT panel using the battery base.
• From the Main menu go to Tools > Firmware Transfers > Send to NetLinx
Device.
• Locate and select the 2250_XXX_v2 KIT file for the battery base.
• Enter the Device and System values, verify the method of communication
(IP recommended).
• Click Send to reload the new base KIT file onto the NXA-BASE/B.
If this above steps do not cause the base to be recognized by the NXT touch
panel on the Setup page, contact AMX Technical Support for further assistance.
• Refer to the above troubleshooting symptom.
NXD/T-1200V Wall/Flush Mount Touch Panel