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Interlogix TruVision NVR 20 User Manual

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TruVision NVR 20 User
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P/N 1070712B-EN • REV 1.0 • ISS 06SEP12

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Summary of Contents for Interlogix TruVision NVR 20

  • Page 1 TruVision NVR 20 User Manual P/N 1070712B-EN • REV 1.0 • ISS 06SEP12...
  • Page 2 Copyright © 2012 UTC Fire & Security Company. All rights reserved. Trademarks and Interlogix and the TruVision Brand and logo are trademarks of patents UTC Fire & Security. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.

  • Page 3: Table Of Contents

    Additional System Elements - Overview 45 Remote Firmware Update 47 RS-232 and RS-485 Ports 47 Integration with Interlogix’s TruVision Navigator Software 47 Local Browser PC Settings 49 Live Viewing and Playback Viewing from the Browser 50 The Live Viewing Browser Page 50...
  • Page 4 Device Port & HTTP Settings 106 PPPoE & DDNS Settings 107 To view or change the PPPoE settings: 108 Remote Update 109 Serial Port Settings – RS-232 & RS-485 111 RS-232 Port 111 RS-485 Ports 111 Log Files 113 TruVision NVR 20 User Manual...
  • Page 5 Local USB Archive via TVN 20 Browser 5 Appendix F TruVision Device Finder 8 TruVision Device Finder Installation 8 Using the TruVision Device Finder 13 Appendix G Glossary of Terms 16 Appendix H Contacting Support 18 TruVision NVR 20 User Manual...
  • Page 6 TruVision NVR 20 User Manual...

  • Page 7: Tvn 20 System Basics

    System Basics Introduction The TruVision NVR 20 (TVN 20) is a network video recorder capable of recording video from up to 16 IP cameras (depending on the specific model). The TruVision NVR 20 can be configured with one, two, four, or eight SATA disks (storing 2 TB each).

  • Page 8: Installation Environment

    • WEEE Compliance Declaration • Battery Declaration Document • TruVision NVR 20 Product Documentation CD which contains: • Capacity and Storage Calculator • IP Camera Compatibility Document • TruVision Device Finder • TruVision Navigator Version 4.x Software CD Optional: •...

  • Page 9: The Tvn 20 - Front Panel

    USB drive POWER Button Pressing this button for 3 seconds allows for a controlled shutdown of the unit USB 2.0 Ports Used by the Copy button or via Remote Backup managed through the Browser TruVision NVR 20 User Manual...

  • Page 10: The Tvn 20 - Back Panel

    16 alarm inputs (NO/NC) Alarm Out 4 relay outputs Grounding point POWER Plug Connection for power cord Power Switch Power On/Off (use the Power Button on front of unit to turn power off to the unit.) TruVision NVR 20 User Manual...

  • Page 11: Setting Up The Tvn 20

    1, the second in position number 2, and so on. Continue to install all the hard drives in numerical order. 6. Insert a Hard Drive into one of the hard drive bays until it has fully seated into position. Repeat with the rest of the hard drives. TruVision NVR 20 User Manual...

  • Page 12: Physical Installation Of The Tvn 20

    IP Cameras internal web page. • The majority of Interlogix brand cameras allow the unit to set video streaming parameters of the IP Cameras. 4. Define the recording schedule for the IP Cameras. The recording modes supported on the unit are: •...

  • Page 13: Minimum Pc Requirements For The Browser

    IP Camera type). 5. Define any alarm output behaviors, local unit audible alerts, local-unit relay outputs (4) as well as notifications to Interlogix’s TruVision Navigator video management software. 6. All hard drives are pre-configured into a single recording group and allow all connected cameras to record the same duration of video across all cameras (i.e., all cameras will record for the same number of days)

  • Page 14: Ip Device Auto-Discovery Tools

    It is strongly recommended you use these tools to quickly identify and modify your IP device address needs. Interlogix devices that support auto-discovery can be identified on the network using the TruVision Device Finder. This simple tool allows you to view and modify the IP address of any TruVision supported devices.
  • Page 15 Launch the Configuration pages that allow you to configure the device, connection to IP cameras and event response behaviors (from alarm events or device system alerts). • Open TVN 20 searchable system and event logs. TruVision NVR 20 User Manual...
  • Page 16 Additionally the browser allows customization of system events affecting hard drive status, video loss, and more. Configuration on the TVN 20 is optimized for quick connection to Interlogix’s TruVision Navigator video management software.
  • Page 17 Quick Add is a button that will automatically find and allow the user to add in the desired IP cameras with default settings. This works for camera models that support Auto-Discovery. • Configuration parameters is the path to customizing system recording, event management and health monitoring behaviors. TruVision NVR 20 User Manual...

  • Page 18: Configuring The Tvn 20

    Figure 6: Network Settings • The NIC Type should be defaulted 10M/100M/1000M Auto. • Under Device IP Address enter the desired IP address. • The TVN 20 default Device Port should be set at 8000. TruVision NVR 20 User Manual...

  • Page 19: Step 2: Set Video Format For The Tvn 20

    Click the Advance button to confirm the following settings: • MTU is set to 1500 Note: If Interlogix TruVision Navigator software is to be used, please ensure the following entries are completed: • Alarm Host IP is set to the TruVision Navigator Software Server IP.
  • Page 20 Figure 8: Device Information On the left section….select Device Parameters > Device Information • Overwrite determines that recording will be circular and overwrite older video with newer video. The setting should remain Yes for most users. TruVision NVR 20 User Manual...
  • Page 21 Pushing a firmware update to the TVN 20. • Restoring default settings. • Importing a configuration from the external software like TruVision Navigator. A typical reboot can take between 45 to 75 seconds before full functionality is restored. TruVision NVR 20 User Manual...

  • Page 22: Step 3: Set Daylight Savings Time And Ntp Server Settings

    It is vital that all of these devices share a single common time. The NTP Server can be as simple as the Client/Server PC in an Interlogix’s TruVision Navigator installation, or it may be a specific NTP server on the network tasked with maintaining a unified network system time.
  • Page 23 Sync to PC time will perform a time-synch between the PC of the connected Browser and the TVN 20 using the PC’s time. The time synchronization is only when the button is pushed. This should only be used if NTP is not TruVision NVR 20 User Manual...

  • Page 24: Step 4: Adding Ip Cameras

    Quick Add will only detect cameras that are on the same LAN. It is not able to detect cameras that are on a VLAN. If Quick Add does not detect your cameras, please follow the procedures listed under Alternative Add - Manual Process. TruVision NVR 20 User Manual...
  • Page 25 Figure 11: Quick Add Window Select the devices you wish to add and Click OK. The system will return you to the previous window this time populated with the selected cameras. TruVision NVR 20 User Manual...
  • Page 26 8000 or 80). • Enter the IP Camera’s User Name and Password. • Channel No. only applies if the device connected is a multi-channel encoder, the default value of 1 should be sufficient for most installations. TruVision NVR 20 User Manual...

  • Page 27: Step 5: Configure Ip Camera - Device Settings

    There is a chart at the end of this guide that shows the current list of supported cameras and their capabilities. Please check with your Interlogix representative for the latest list of supported cameras. Configuring Cameras via the TVN 20 – On Screen Time/Date/Titling...
  • Page 28 • The Copy button allows you to duplicate these settings to another camera to speed configuration. • Click Save to save these settings. TruVision NVR 20 User Manual...

  • Page 29: Step 6: Configuring Ip Camera - Resolution Settings

    Important Detail about Available Resolutions and their Matching Frame Rates Most IP Cameras have limitations on the available frame rates they can support at different resolutions. Keeping track of this can be very complicated. We have TruVision NVR 20 User Manual...
  • Page 30 In this instance, if the desired resolution is UXGA, then the maximum available frame rate is 24 images per second. The above image also shows that when you select Customize for the Max Bitrate, an additional field is available to manual set a target bitrate in Kbps. TruVision NVR 20 User Manual...
  • Page 31 3. Select the Stream Type - Video is the default, some cameras will support both Video and Audio. 4. Select the desired Resolution from the drop down list. 5. Select the desired BitRate. The default is Variable. TruVision NVR 20 User Manual...
  • Page 32 • Select this method if you desire to optimize recording as the data rate varies based upon the scene complexity. • Use this especially for cameras where the background or scene activity may be less intense. TruVision NVR 20 User Manual...

  • Page 33: Step 7: Setting Up Recording Schedules - Introduction

    8 time periods per day. Recording schedules can be copied across every day of the week and to multiple cameras for fast entry. Recording schedules interact with the available encoding profiles. TruVision NVR 20 User Manual...
  • Page 34 Main (Event) – associated with Motion and Alarm Recording • SubStream – available only for live view in multi-camera display through the browser and Interlogix TruVision Navigator software (if supported by the camera) Table 3: IP Compatibility Chart Multiple Profile IP...
  • Page 35 The color bands show the enabled recording mode for the camera. Scheduled = Blue Motion = Yellow Alarm Input Only = Red Motion OR Alarm = Purple Motion AND Alarm = Light Command = Future Use Blue TruVision NVR 20 User Manual...

  • Page 36: Step 8: Setting Up Recording Schedules - Sample Configuration

    1. Select Scheduled Recording folder from the navigation window. 2. Select Camera 1. 3. Make sure the Enabled Recording option is checked. 4. Click on Settings button associated with the Record Time field. 5. Make sure All Day Recording is NOT checked. TruVision NVR 20 User Manual...
  • Page 37 12. From the Recoding mode drop down list, select Scheduled Recording. 13. Select Period3. 14. Enter 17:0 for the start time and 24:0 for the end time. 15. From the Recoding mode drop down list, select Motion Detection. TruVision NVR 20 User Manual...
  • Page 38 18. Click OK to complete this page and return to the Schedule Record Window. 19. Observe the updated schedule. 20. Select the Copy to… button at the bottom of the page to copy these settings to the desired additional cameras. TruVision NVR 20 User Manual...
  • Page 39 24. To verify that the schedule was applied to the other cameras, select them from the Camera selection box at the top of the page and observe the schedules. 25. Click Save to assign this schedule to the cameras. TruVision NVR 20 User Manual...

  • Page 40: Step 9: Final Steps For Recording Schedules - Motion Detection Trigger

    For select IP Cameras, the TVN 20 can configure motion detection areas (regions of interest) within the TVN Browser. For the other IP cameras, the TVN 20 incorporates a link to the IP camera’s web page to enable configuring motion detection directly on the IP Camera. TruVision NVR 20 User Manual...
  • Page 41 If the IP Camera does not support this function within the TVN 20, then the Settings button will not be accessible. The user will need to access the IP camera’s web page to configure Motion Detection Regions of Interest (ROI). TruVision NVR 20 User Manual...
  • Page 42 6. Using the mouse, click and drag up to 4 areas. 7. Click on the desired Sensitivity setting. 8. Click OK to accept the settings. 9. The display will return to the Motion Detection page. TruVision NVR 20 User Manual...
  • Page 43 Motion Event recording which is typically at higher frame rates and resolution settings. The default setting when motion is activated for a camera with the event schedule set at 7x24 hours will increase the amount of storage on the system TruVision NVR 20 User Manual...
  • Page 44 17. Under the Alarm Trigger Mode tab select Audio Warning to trigger a local box audible upon an event. 18. Upload to Center should be checked for Interlogix TruVision Navigator notification. 19. Trigger Alarm Output to fire one or more of the TVN 20’s alarm outputs.
  • Page 45 23. When satisfied, click OK to return to the main Motion Detection window. 24. Make sure SAVE is pressed to save these settings. 25. Make sure you press SAVE after each camera is configured. TruVision NVR 20 User Manual...

  • Page 46: Alarm Inputs

    1. If desired give the Alarm Input a local name within the TVN 20. 2. Select the electrical connectivity of the input as a Normally Open (NO) or Normally Closed (NC). 3. To enable the alarm input, select the checkbox Alarm Handle. TruVision NVR 20 User Manual...
  • Page 47 Off periods for the alarm input. You may copy the schedule to specific days via the Copy to… drop down. Once you have finished the schedule, press OK to return to the main alarm input window. TruVision NVR 20 User Manual...
  • Page 48 Figure 24: Arm Schedule Press the Linkage Method Settings button to configure the behavior of the alarm input when triggered. Figure 25: Alarm Trigger Mode tab Under the Alarm Trigger Mode tab select: TruVision NVR 20 User Manual...
  • Page 49 • Audio Warning to trigger a local box audible upon an alarm. • Upload to Center should be checked for Interlogix TruVision Navigator notification. • Trigger Alarm Output to fire one or more of the TVN 20’s alarm outputs. •...
  • Page 50 Once you have completed your desired entries, select OK to return to the main alarm input settings page. Make sure SAVE is pressed to save and apply these settings. Make sure you press SAVE after each alarm input is configured. Figure 27: PTZ Linkage tab TruVision NVR 20 User Manual...

  • Page 51: Additional System Elements - Overview

    Please see the Account Management (Users) section on page 61 of this manual for additional information. The Browser supports three types of Users on the system. One administrative user with full rights to the entire system and two additional levels of User that can TruVision NVR 20 User Manual...
  • Page 52 Note: If you change the default password for the Administrative User, this password must be used in the Interlogix TruVision Navigator software if TruVision Navigator is to connect and manage the TVN 20. Additional Network Settings: DDNS, DNS, PPPoE and Email Please see the Additional Network Settings section on page 98 of this manual for additional information.

  • Page 53: Remote Firmware Update

    Network Settings > Advance button, the specific IP address of the TruVision Navigator Server for live, playback, event monitoring and remote configuration of the TVN 20 from TruVision Navigator. If Interlogix TruVision Navigator software is to be used please make sure the following entries are completed: •...
  • Page 54 Although a majority of the key elements of the TVN 20 can be configured from TruVision Navigator, some key elements such as IP Camera Auto- Discovery, Hard Drive Groups and IP Camera input behaviors can only be configured on the TVN 20 at this time. TruVision NVR 20 User Manual...

  • Page 55: Local Browser Pc Settings

    User may wish to change the default storage locations. Please note, the ability of users to download and take snapshots is managed under the Account Management settings (Remote Config). Figure 29: The Config tab TruVision NVR 20 User Manual...

  • Page 56: Live Viewing And Playback Viewing From The Browser

    Stop Stops all streaming Streaming Capture Takes a snapshot of the currently highlight camera and saves it to the local browser PC. Start Allows local PC recording of all cameras active in the display. Recording TruVision NVR 20 User Manual...
  • Page 57 PTZ Controls The current version of the TVN 20 does not support PTZ control. This will become available in a subsequent firmware release. Please check with your Interlogix representative or business partner for the latest firmware capabilities. Picture These camera controls are only available for select IP Cameras, Please...

  • Page 58: Playback Browser

    Recording Indicates a Scheduled Recording or Alarm Recording. Schedule Mode LEDs Recording (Time-lapse) video is in blue and Motion or Alarm Input recording is in Red. TruVision NVR 20 User Manual...
  • Page 59 Go To button to enter a specific time to go to for playback. Channel During playback, the status display shows the current playback IP Status camera channel, the date and time of the video in the display and also the playback speed. TruVision NVR 20 User Manual...

  • Page 60: Searching For Video

    Day and Time Search Select the Date to view video from and click the symbol to enter a specific time to go to for playback. After entering the desired time, press the Go to button. TruVision NVR 20 User Manual...

  • Page 61: Nvr Advanced Topics

    The TVN 20 allows the user to sub-divide the available hard drives into more than one grouping. Any number of hard drives may be configured in each group to the maximum allowed by the device. This allows for specialized recording behaviors as detailed below. TruVision NVR 20 User Manual...
  • Page 62 If the drive has not been filled yet, it will show available free space in MB. “0” Free Space (MB) Free Space means the drive is in Overwrite mode (provided overwrite was specified for system recording) TruVision NVR 20 User Manual...
  • Page 63 Default button and this will return your unit to the factory defaults for all settings including the HDD Group configuration. None of your existing video data will be lost. TruVision NVR 20 User Manual...
  • Page 64 2. Click on the checkbox for the desired Hard Drive that you want to make the redundant drive. 3. Select the HDD Group field and select a new HDD Group number from the one defined for the normal drive (typically HDD Group 02). TruVision NVR 20 User Manual...
  • Page 65 6. Select the Redundant Hard Drive Group number (HDD Group 02). Select the checkbox for each of the cameras to be redundantly recorded. Note: Make sure the same cameras are also checked for HDD Group 01. TruVision NVR 20 User Manual...
  • Page 66 7. Select HDD Group 01 from the drop-down and check the cameras required to be recorded by this group. TruVision NVR 20 User Manual...
  • Page 67 Select All checkbox if you wish to reformat all drives. Then press the Format button. The HDD formatting status area will show the status of the reformatting process. Once the process is complete a notification window will be displayed. TruVision NVR 20 User Manual...
  • Page 68 This part number includes the drive and the drive caddy. The delivered drive is formatted and ready to be inserted into the unit. WARNING: Make sure that the TVN 20 is powered OFF, BEFORE removing or replacing drives. TruVision NVR 20 User Manual...

  • Page 69: Account Management (Users)

    TVN 20. If you change the default password on the TVN 20, you must make sure TruVision Navigator also uses the same password. Account Management is found under CONFIG>Remote Config>Configuration parameters>Account Management. TruVision NVR 20 User Manual...
  • Page 70 Figure 33: Remote setting window The created users are found displayed in the top window of the display: The lower section shows the rights established for the highlighted user: TruVision NVR 20 User Manual...

  • Page 71: Adding Users

    4. Optional security feature allows the user account to be bound to either a specific IP address or a specific computer based upon MAC address. If an IP address is entered, the user can only sign on from a computer with that TruVision NVR 20 User Manual...

  • Page 72: Managing User Rights

    For the two types of User groups, the system provides default settings that you can accept or modify as desired to meet your operational goals. The basic difference in the default settings is the Operator can view live (preview) and playback, while Guest can only playback. TruVision NVR 20 User Manual...
  • Page 73 Ability for a User to add, delete, change or modify IP camera settings from the main Remote Config page and from the Config Parameters pages. Remote Alarm Control Future Use Remote PTZ Control Control PTZ from the Browser page TruVision NVR 20 User Manual...
  • Page 74 The expand button associated with some of the entries expands to show the configurable options of the selected camera. For each User group you can individually select which cameras may be addressed each user option. TruVision NVR 20 User Manual...

  • Page 75: Advanced Camera Settings

    These response actions include triggering a buzzer on the TVN 20, local alarm outputs on the TVN 20, Email notification, Notification to Interlogix Navigator software and in special cases activating camera alarm outputs.
  • Page 76 2. Select the desired camera to configure from the Channel No drop down list. 3. Click the Enable Video Tampering checkbox. 4. Select the Settings button from the Area settings box. TruVision NVR 20 User Manual...
  • Page 77 7. Click OK to return to the main configuration page for Video Tamper. 8. The default enabled schedule for Video Tamper is 7/24. If you want to enable the feature based upon a specific schedule press the Settings button from the Arm Schedule area. TruVision NVR 20 User Manual...
  • Page 78 Clicking OK once you have the settings you wish and return to the main area for Video Tamper setup. 10. Determine what notification steps are to occur upon event trigger by selecting Settings button from the Linkage area on the main Video Tamper page. TruVision NVR 20 User Manual...
  • Page 79 • Audio Warning to trigger a buzzer on the unit when there is an event. • Upload to Center should be checked for Interlogix Navigator notification (uncheck if you do not wish this event reported to Navigator). • Trigger Alarm Ouput to fire one or more of the on-the-box alarm outputs.

  • Page 80: Video Masking

    Up to four areas per camera may be masked. To utilize this feature: 1. Select the Video Mask selection from the navigation area TruVision NVR 20 User Manual...
  • Page 81 Repeat this process for each additional area in the camera’s field of view. 7. When you have completed defining your mask areas, Press OK to return to the main page for video masking. TruVision NVR 20 User Manual...

  • Page 82: Ip Camera Digital Alarm Input & Output Actions

    To configure digital alarm inputs from supported IP cameras via the TVN 20 browser; navigate to Config > Configuration parameters> Alarm Input Settings (under Alarm Parameters folder). The default view shows the on-the- box (analog alarm inputs) view. TruVision NVR 20 User Manual...
  • Page 83 1. Click on the text “Please switch to digital alarm” to change the view to IP camera digital inputs. TruVision NVR 20 User Manual...
  • Page 84 3. Optionally, in the Alarm Name field you can name the alarm input. This name is used for the logs and is captured by the Interlogix TruVision Navigator software. 4. Select the Alarm Handle checkbox to enable the selected input for configuring event response behaviors.
  • Page 85 7. When you have the schedule complete select Ok to return to the main Alarm Inputs page. 8. If you want the TVN 20 to take specific actions in response to a IP camera digital input, select the Settings button in the Linkage area to customize the event notification. TruVision NVR 20 User Manual...
  • Page 86 Audio Warning to trigger a local unit audible on the TVN 20 upon an event (Unchecked by Default) • Upload to Center should be checked for Interlogix TruVision Navigator notification (Checked by Default) • Trigger Alarm Output to fire one or more of the on-the-box alarm...
  • Page 87 Trigger Recording tab at the top of the window. 15. The display will show all available IP cameras for recording, select one or more of the cameras to be recorded upon the event trigger. TruVision NVR 20 User Manual...
  • Page 88 16. If supported PTZ cameras are included, the digital alarm input can also activate a camera preset 17. Click Ok to return to the main Linkage page 18. To configure an PTZ camera response, click on the PTZ Linkage tab at the top of the page TruVision NVR 20 User Manual...

  • Page 89: Managing Alarm Outputs (Tvn 20 And Ip Camera)

    The alarm outputs on an IP camera that is compatible with the TVN 20 For a listing of compatible IP cameras, please refer to the section in the Appendix or www.utcfssecurityproductspages.eu/videoupgrades/ for the latest updates. TruVision NVR 20 User Manual...
  • Page 90 Settings area from the home page of TVN 20 > Config > Configuration parameters > Alarm Output Settings selection (under the Alarm Parameters folder) Similar to the alarm inputs the default display shows the four (4) analog outputs on the TVN 20 unit. TruVision NVR 20 User Manual...
  • Page 91 To access the settings for the digital alarm outputs on the IP camera, click on the text “Please switch to digital alarm”. TruVision NVR 20 User Manual...
  • Page 92 The available values, regardless if the alarm output is analog or digital area, are: If the alarm output needs to follow a specific enabled/disabled schedule, from the Arm Schedule area click settings to configure a specific schedule of up to eight (8) enabled/disabled periods per day. TruVision NVR 20 User Manual...
  • Page 93 To save time the TVN 20 allow the User to copy the alarm output settings to more than one output using the Copy to function. From the main Alarm Output Settings page, after you have configured one camera or output setting press Copy to. TruVision NVR 20 User Manual...
  • Page 94 A window will be presented that allows you to select one or more of all available analog or digital alarm outputs that you wish to share the same settings. TruVision NVR 20 User Manual...
  • Page 95 Once you have completed your selections, press Ok to return to the main Alarm Output Settings page. To commit the changes to the TVN 20 press the Save button. TruVision NVR 20 User Manual...

  • Page 96: Email

    2. Enter your User Name and Password as required by your mail server. You are expected to Confirm Password. 3. Under the Sender line, click in the User Name cell and enter the individual who is to receive the notification along with that individual’s Email Address TruVision NVR 20 User Manual...
  • Page 97 Subject: TVN 20: Motion Detected On Channel D5 To: user <user.utcfs@gmail.com> This is an automatically generated e-mail from your TVN 20. EVENT TYPE: Motion Detected EVENT TIME: 2011-03-22,18:16:24 TVN 20 NAME: TVN 20 TVN 20 S/N: 1620110120BBRR000522806WCVU CAMERA NAME(NUM): IPCamera 05(D5) TruVision NVR 20 User Manual...

  • Page 98: Exception Parameters - System Health Monitoring

    • Audio Warning to trigger a local unit audible on the TVN 20 upon an event (Unchecked by Default). • Upload to Center should be checked for Interlogix TruVision Navigator notification (Checked by Default). • Trigger Alarm Output to fire one or more of the on-the-box alarm outputs (Unchecked by Default).
  • Page 99 4. If Trigger Alarm Output is selected, then from Analog Alarm Output tab, select one or more of the on-the-box outputs to trigger (A->1 thru A->4). 5. Repeat the steps 2-4 above for each additional Exception Type element you wish the system to respond to. TruVision NVR 20 User Manual...

  • Page 100: Video Loss

    Video loss is the condition where the TVN 20 does not receive data updates from the IP camera. In addition, all video loss detection events by default are configured to notify to Interlogix’s TruVision Navigator video software (Report to Center enabled).
  • Page 101 7 days per week. This is the recommended setting. 5. If you want to restrict notification to specific periods in the day, click on the Settings button in the Arm Schedule area. Up to eight on/off periods may be set in a day. TruVision NVR 20 User Manual...
  • Page 102 7. When you have the schedule complete select Ok to return to the main Video Lost page. 8. If you want the TVN 20 to take specific actions in response to a video lost event, select the Settings button in the Linkage area to customize the event notification. TruVision NVR 20 User Manual...
  • Page 103 9. Repeat steps 2-7 for each additional camera that needs a custom schedule. TruVision NVR 20 User Manual...

  • Page 104: Remote Record & Video Download

    Via the Browser go to the Config tab on the menu bar and select Local Config. The ability to access these features is controlled under the Account Management area of the TVN 20 Browser. TruVision NVR 20 User Manual...
  • Page 105 (Snapshots from Live) Path for saving downloaded files C:\Program Data\Web\DownloadFiles (Download from Playback) The recommendation is to keep the default settings for these remaining elements. These settings control how the Browser (PC) connects to and TruVision NVR 20 User Manual...
  • Page 106 - Adjustable to resolution If you make changes to the default settings, press Save to retain the new settings. If you want to restore the factory default settings for the Browser computer settings, press the Reset button. TruVision NVR 20 User Manual...
  • Page 107 3. Press the Search button to define a specific date to narrow the video search for the download. 4. Pause or Stop the Playback 5. Select the Down (download) button 6. A separate window will open that displays the time clips organized by date and time. TruVision NVR 20 User Manual...
  • Page 108 8. Press the Download button at the top of the window to begin the download. The window will be display an active status bar at the top showing the progress of the download. TruVision NVR 20 User Manual...
  • Page 109 10. When the download is finished a Download is complete dialog box will be presented, click Ok to close. 11. Video can be played on the Browser PC by using the Archive Player provided on the TVN 20 Product Documentation CD. TruVision NVR 20 User Manual...
  • Page 110 BackUp Button – Playback Page The User, with authorized permissions, can download selected video clips to the connected Browser computer for saving permanently or to retain events that would otherwise be recorded over. TruVision NVR 20 User Manual...

  • Page 111: Additional Network Settings

    Config > under Remote Config area, select Configuration parameters and then under Network Parameters select the Network Settings option in the Navigation window. 2. Enter the IP Address of the Multicast Server 3. Click Save to retain these settings. TruVision NVR 20 User Manual...

  • Page 112: Device Port & Http Settings

    Both settings are on the same page. If you are using video software (Interlogix’s TruVision Navigator), if you change either of these two settings, TruVision Navigator software needs to have these changes reflected in the device setup within TruVision Navigator.

  • Page 113: Pppoe & Ddns Settings

    • PeanutHull 4. Enter the name of the service agencies server in the Server Name field. 5. In some cases the server will use a specific port assigment, please enter this as required under Port: TruVision NVR 20 User Manual...

  • Page 114: To View Or Change The Pppoe Settings

    3. Enter the User Name and Password associated with your device on the Domain identified under the DDNS settings.. 4. Confirm your password in the Confirm Password field. 5. Click Save to retain your settings. TruVision NVR 20 User Manual...

  • Page 115: Remote Update

    2. From the left navigation area of the TVN 20, select Update Remotely. 3. Click the Browse button to navigate to the file location on the computer you downloaded the update from and selecting the update file. TruVision NVR 20 User Manual...
  • Page 116 5. The Process bar will show you the progress of the update. 6. Upon completion of the update, the system will notify you of completion to reboot. Simply follow the on-screen instructions. (Please Note: The Save button on this screen is not used) TruVision NVR 20 User Manual...

  • Page 117: Serial Port Settings

    Serial Port Settings – RS-232 & RS-485 RS-232 Port Presently the RS-232 port on the TVN 20 is only for Interlogix technical support use only. RS-485 Ports The RS-485 port on the rear of the TVN 20 and RS-485 from IP cameras that support an RS-485 connection are not used at this time and are reserved for future use.
  • Page 118 TruVision NVR 20 User Manual...

  • Page 119: Log Files

    Remote Host Address (the IP address of the remote user) To view and apply searches on log files, the steps are as follows: 1. From the Remote Config Browser page select Log from the top menu bar. TruVision NVR 20 User Manual...
  • Page 120 4. Select the day you want to view logs for from the Date selector. 5. To reduce the amount of log entries to view, it is recommended that you further refine your search by entering a time range. TruVision NVR 20 User Manual...
  • Page 121 The maximum number of log files that can be listed in the display is 2,000 records. This is just the number that can be returned in a query. The actual amount is limited to 64MB per hard drive in the system. TruVision NVR 20 User Manual...

  • Page 122: Appendix A Troubleshooting

    3. Verify that the correct User Name and Password is entered for the IP camera 4. Verify that the IP camera firmware version is supported by the TVN 20 by checking the TVN 20 IP Camera Compatibility Chart TruVision NVR 20 User Manual...
  • Page 123 3. If you are on a low-bandwidth network, make sure that the Protocol Type for the TVN 20 Browser is set to TCP (found under CONFIG>Local Config). 4. Lower the bit rate of your IP camera to see if that improves performance TruVision NVR 20 User Manual...
  • Page 124 Configuration parameters > Network Settings > Advanced button. In TruVision Navigator it is listed under the Device Notifications tab under Notify IP 2. That the Alarm host port used by TruVision Navigator (Notify Port) is set to 5001. TruVision NVR 20 User Manual...
  • Page 125 The Name is setup as ‘M1’. Additional Names should be sequential, ‘M2’, ‘M3’ and so on. b. Additionally on the same page that in the field Message that #t is entered. TruVision NVR 20 User Manual...

  • Page 126: Appendix Btvn 20 Specifications

    Varies based upon supported IP Cameras from different Manufacturers. Supported resolutions include (not all are available on every IP camera): • 4CIF (704x576) • VGA (640x480) • SVGA (800x600) • XGA (1024x768) • SXGA (1280x1024) • UXGA (1600x1200) • QXGA (2048x1536) TruVision NVR 20 User Manual...
  • Page 127 Power consumption 20W (with no HDDs) Operating temperature 0 to +40°C Relative humidity 10 to 90% (non-condensing) Dimensions (W x H x D) 17.72" x 17.72" x 3.74" (450mm x 450mm x 95mm), 19" (2U) TruVision NVR 20 User Manual...

  • Page 128: Peripheral Connections

    Connecting to the alarm input and output interface Figure 36: The alarm input and output interface The alarm input is an open/close relay. If the input to be connected is not an open/close relay, follow this connection diagram: TruVision NVR 20 User Manual...
  • Page 129 1. Alarm, V output 4. Emerson alarm, V output 2. JQC-3FG 24 V relay 5. 10 V regulator 3. Relay alarm input 6. 4N35 optocoupler TruVision NVR 20 User Manual...
  • Page 130 2. Use a screwdriver to loosen the screw in the plug and then place the wire to the top of screw and finally tighten the screw to secure the wires. 3. Insert the plug to its mating slot. TruVision NVR 20 User Manual...

  • Page 131: Appendix Ctvn 20 Ip Camera Capacities

    The figures below are representative of the capabilities of the device and serve as recommended guidelines. In the case of mix configurations of different IP Camera manufacturers it is not possible for Interlogix to confirm all possible combinations and impacts.

  • Page 132: Budgeting Unit Capacity

    Live viewing will no longer support the number of simultaneous live (preview) camera displays • Playback may take longer to load than normal • Live and playback images may experience increased packet loss resulting in a degraded picture TruVision NVR 20 User Manual...

  • Page 133: Appendix Dtvn 20 Supported Ip Cameras

    PDF file on the TVN 20 Product Documentation CD included with your unit. Please visit the following Interlogix’s internet address for the latest updates of firmware, operating expectations and features: www.utcfssecurityproductspages.eu/videoupgrades/ For Supported IP Cameras with Motion Activated, Continuous &...

  • Page 134: Resolution Table: Guide To System Settings

    Pixels or by the common industry name. This chart is here to help you keep these references clear. Resolution Name Resolution in Pixels 4CIF 704x576 640x480 SVGA 800x600 1024x768 SXGA 1280x1024 UXGA 1600x1200 QXGA 2048x1536 TruVision NVR 20 User Manual...

  • Page 135: Appendix Etvn 20 Usb Archive Options

    BackUp files are copied • Ability to include Archive Player on the USB device in addition to the video files The Archive Player application (Player.exe) is also located on the TVN 20 Product Documentation disk. TruVision NVR 20 User Manual...

  • Page 136: Local Usb Archive Via Copy Button

    TVN 20’s local audible triggers the archive off failed. The reason for the failure can be: 1. Incompatible USB device connected or USB device not recognized 2. No device is connected to the USB port TruVision NVR 20 User Manual...

  • Page 137: Local Usb Archive Via Tvn 20 Browser

    3. Select the desired Date from the calendar of the video you wish to archive 4. Press the Search button to narrow the video search for the backup 5. Pause or Stop the Playback 6. Select the BackUp button TruVision NVR 20 User Manual...
  • Page 138 The window will be display an active status bar at the top showing the progress of the download. 11. The ARCHIVE LED will begin flashing blue on the front panel of the TVN 20 to let you know the archive off function is proceeding TruVision NVR 20 User Manual...
  • Page 139 TVN 20 Product Documentation CD or copied with files during the archive process. 1. Copy the software to your Desktop or Laptop PC. It is less than 600Kb. Double-click the Icon to launch the Player. TruVision NVR 20 User Manual...
  • Page 140 To install the device on your browser computer, insert the TVN 20 Product Documentation in your PC’s CD/DVD drive. Browse to the folder IP Discovery Tool and double click the Setup file located in the folder. 1. Click Next. TruVision NVR 20 User Manual...
  • Page 141 3. The program requires a utility called WinPcap to be installed on the computer, if it is already installed this installation will not be required and you can skip down to item 6. 4. Click Next. TruVision NVR 20 User Manual...
  • Page 142 5. Click Next. 6. Click I Agree. TruVision NVR 20 User Manual...
  • Page 143 7. Please make sure check box Automatically start the WinPcap drive at boot time is enabled and press Install. 8. Click Finish to close the WinPcap installation. TruVision NVR 20 User Manual...
  • Page 144 9. The TruVision Device Finder Wizard will display, press Finish to complete the installation of the TruVision Device Finder. TruVision NVR 20 User Manual...

  • Page 145: Using The Truvision Device Finder

    Double click the icon to launch the utility. The following window will display. Press the Start button to begin the discovery process. Discovery will only take a few seconds in most cases. The application will return a listing of “discovered” TruVision devices located on your network. TruVision NVR 20 User Manual...
  • Page 146 To change the IP Address and/or the Subnet Mask of the device, click on the line of the device address you wish to change. The key device characteristics for that device will be listed on the right. Press Modify to change the IP Address. TruVision NVR 20 User Manual...
  • Page 147 Exit to close the tool. The TruVision Device Finder will only detect devices that are on the same LAN. It is not able to detect devices placed on a VLAN. TruVision NVR 20 User Manual...

  • Page 148: Appendix G Glossary Of Terms

    IP Domes and other DVRs. Acronym for Phase Alternating Line. PAL is also another video standard used in broadcast televisions systems in large parts of the world. PAL signal contains 625 scan lines at 50Hz. TruVision NVR 20 User Manual...
  • Page 149 Acronym for Universal Serial Bus. USB is a plug-and-play serial bus standard to interface devices to a host computer. TruVision NVR 20 User Manual...

  • Page 150: Appendix H Contacting Support

    Select Customer Support at http://www.utcfssecurityproducts.eu/support.htm North America Should you require technical assistance or support on the TVN 20, please contact your Interlogix reseller. If your questions cannot be answered immediately, your reseller will forward your inquiries to the appropriate Interlogix technical support teams to ensure a rapid response.

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