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Interlogix TruVision NVR 21P User Manual

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TruVision NVR 21P User
Manual
P/N 1072755A-EN • REV 1.0 • ISS 04DEC13

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  • Page 1 TruVision NVR 21P User Manual P/N 1072755A-EN • REV 1.0 • ISS 04DEC13...
  • Page 2 Copyright © 2013 United Technologies Corporation. Interlogix is part of UTC Climate Controls & Security, a unit of United Technologies Corporation. All rights reserved. Trademarks and patents Trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.

  • Page 3: Table Of Contents

    Chapter 6 Controlling a PTZ camera 41 Calling up presets, tours and shadow tours 41 Setting and calling up presets 42 Setting and calling up preset tours 44 Setting and calling up a shadow tour 46 TruVision NVR 21P User Manual...
  • Page 4 Using an external recording device 83 Defining a recording schedule 83 Daily schedules 84 Holiday schedules 85 Manual recording 86 Motion detection schedules 87 External alarm schedules 87 Protecting recorded files 87 Configuring redundant recording 90 Capturing text insertions 90 TruVision NVR 21P User Manual...
  • Page 5 Setting up privacy masking 120 Adjusting video image settings 120 Hiding a camera image from view 121 Chapter 15 NVR management 123 Configuring the RS-232 port 123 Updating system firmware 124 Restoring default settings 125 TruVision NVR 21P User Manual...
  • Page 6 Setting up the keypad to work with the TVN 21 140 Operating the keypad 142 Appendix E Maximum pre-recording times 147 Appendix F Supported PTZ commands 149 Appendix G Default menu settings 151 Index 163 TruVision NVR 21P User Manual...

  • Page 7: Product Introduction

    TruVision NVR 21, 8 channels, 2 TB storage TVN-2108 P -4TC TruVision NVR 21, 8 channels, 4 TB storage TVN-2108 P -6TC TruVision NVR 21, 8 channels, 6 TB storage TVN-2108 P -8TC TruVision NVR 21, 8 channels, 8 TB storage TruVision NVR 21P User Manual...
  • Page 8 TVN 21’s easy and intuitive- to-use web browser interface enables remote configuration and secure viewing, searching, and playing back of video from computers connected via the Internet. TruVision NVR 21P User Manual...

  • Page 9: Installation

    When you receive the product, check the package and contents for damage, and verify that all items are included. There is an item list included in the package. If any of the items are damaged or missing, please contact your local supplier. Items shipped with the product include: TruVision NVR 21P User Manual...

  • Page 10: Back Panel

    • TruVision NVR 21P Quick Start Guide • TruVision NVR 21P User Manual (on CD) Back panel Figure 1 on page 5 shows the back panel connections and describes each connector on a typical TVN 21 network video recorder. Details may vary for specific models.

  • Page 11: Wiring The Keypad

    1200 m. The cable length can be expanded using a signal distributor. Both the first and the last device in series should be terminated with 120 Ohm resistance to minimize line reflections. See Figure 2 below. TruVision NVR 21P User Manual...
  • Page 12 Use an RS-485 signal distributor for a star wiring configuration. See Figure 3 on page 6. Figure 3: Star wiring with RS-485 signal distributor Correct: 1. Keypad 3. RS-485 distributor 2. I/O box 4. See section “RS-485 ports” on page 8 TruVision NVR 21P User Manual...
  • Page 13 Most signal distributors are unidirectional. This means that the signal only flows from the input towards the outputs. Consequently it is not possible to connect several keypads. See section “RS-485 ports” below to configure the RS-485 port communication settings. TruVision NVR 21P User Manual...

  • Page 14: Rs-485 Ports

    The unit provides a 1 Vp-p BNC signal. See Figure 1 on page 5 for connecting a monitor to a TVN 21. The TVN 21 supports at least 11024 × 768 / 60 Hz resolution in VGA. Adjust your monitor accordingly to this resolution. TruVision NVR 21P User Manual...

  • Page 15: Audio Inputs And Output

    3. Attach the NVR to the front rails (C). The screws are not supplied. Caution: Do not rack-mount the TVN 21 without the rear rails installed. Failure to install the rear rails can damage the NVR. TruVision NVR 21P User Manual...
  • Page 16 1BChapter 2: Installation TruVision NVR 21P User Manual...

  • Page 17: Getting Started

    1. In live view mode, right-click the mouse and click Menu. The main menu screen appears. 2. Select the Power Manager icon. 3. In the Shutdown popup menu, select Reboot. Click Yes to confirm reboot. TruVision NVR 21P User Manual...

  • Page 18: Using The Setup Wizard

    If you wish to limit the admin rights to only one computer, enter the MAC address of the user’s computer. Otherwise leave the MAC address unchanged. Click Next. 6. Time and date configuration: Select the desired time zone, date format, system time, system date, and manual DST. TruVision NVR 21P User Manual...
  • Page 19 112 for further information. You can also set up a drive for redundant recording. See “Configuring redundant recording” on page 90. After configuring your HDD settings, click Initialize Next to move to the next page, or Previous to return to the previous page. TruVision NVR 21P User Manual...
  • Page 20 Check the desired time lapse check box, TL-Hi or TL-Lo. To record motion detection events, check Event (Motion). To record alarm events, check Alarm. 11. When all the required changes have been entered, a page appears showing all the settings. TruVision NVR 21P User Manual...
  • Page 21 2BChapter 3: Getting started Click Finish to exit the Wizard. The NVR is now ready to use. TruVision NVR 21P User Manual...
  • Page 22 2BChapter 3: Getting started TruVision NVR 21P User Manual...

  • Page 23: Operating Instructions

    NVR. The LED indicators light up or flash to alert you of various conditions. The functions available can be limited by setting passwords. See Figure 7 below for more information. TruVision NVR 21P User Manual...
  • Page 24 Preset: In PTZ Control mode, press Preset and a numeric button to call the specified preset. Also use to edit holiday mode, video search mode, HDD selection mode, user management mode, bookmark management, and bookmark search. TruVision NVR 21P User Manual...
  • Page 25 User Management > User > User Management. Delete a selected item from USB flash drive. Exit the virtual keypad. F2: In live view mode, all-day playback, and playback modes press to display or hide the time or control bar. In PTZ mode, TruVision NVR 21P User Manual...
  • Page 26 In Playback mode, play back a camera in the forward direction. Replay Press to start playing the current file. Starts at the beginning of the file. Press to click to start and stop video clipping. Press to hide the control panel. TruVision NVR 21P User Manual...
  • Page 27 Play a selected video from the Bookmark Search results. Play a selected video on the USB flash drive. Holiday mode Preset Press to edit a holiday listed under Display Mode Setting > Holiday > Holiday Setting. TruVision NVR 21P User Manual...

  • Page 28: Using The Mouse

    Move the pointer to a command, option, or button on a screen. Click the left mouse button to enter or confirm a selection. You can purchase a spare mouse by ordering part number TVR-MOUSE-1. See Table 4 below for a description of the mouse buttons. TruVision NVR 21P User Manual...

  • Page 29: Using The Ir Remote Control

    TVN 21. The device ID address only applies when using a remote control and not when using a keypad. You can purchase a remote control by ordering part number TVR-REMOTE-1 IR Remote Control. TruVision NVR 21P User Manual...
  • Page 30 11. Zoom + and - Use to control zoom of camera lens. 12. Preset Enter preprogrammed three-digit code to call up a preset. 13. Tour Enter preprogrammed one-digit code to call up a preset tour. TruVision NVR 21P User Manual...
  • Page 31 If the IR remote control is not functioning properly, perform the following tests: • Check the battery polarity. • Check the remaining charge in the batteries. • Check that the IR remote control sensor is not masked. If the problem still exists, please contact your administrator. TruVision NVR 21P User Manual...

  • Page 32: Menu Overview

    “Holiday schedules” on page 85. Camera management Configures camera settings including OSD display, motion detection, privacy masking, video image adjustments, video loss, and copy settings to other cameras. See Chapter 14 “Camera settings” on page 117. TruVision NVR 21P User Manual...

  • Page 33: Using The Soft Keyboard

    4. Click Back to return to live view. Using the soft keyboard A keyboard will appear on-screen when you need to enter characters in a screen option. Click a key to input that character. TruVision NVR 21P User Manual...
  • Page 34 Alphanumeric characters Backspace Confirm selection Exiting the main menu Press the Menu button on the front panel to exit the current menu screen and return to live view or click Back in a main menu. TruVision NVR 21P User Manual...

  • Page 35: Live View

    The system status is displayed on the front panel by the status LEDs. Video output The NVR can be connected to up to three monitors. However, only one monitor can be controlled at a time. TruVision NVR 21P User Manual...

  • Page 36: Audio Output

    The list of commands available depends on which monitor is active; main or spot (monitor B). See Table 7 below. The default settings of these commands are provided in Appendix G, “Default menu settings” on page 149. TruVision NVR 21P User Manual...

  • Page 37: Multiview Format

    See “All-day playback” on page 53 for more information. Monitor A Switch between monitors A (main) and B (spot). Multiview format The NVR has full screen display format as well as five multiview formats. TruVision NVR 21P User Manual...

  • Page 38: Sequencing Cameras

    Sequencing live view mode using the front panel: 1. Select the camera where you want to start sequencing. 2. Press the button on the front panel to start sequencing. 3. Press the button again to stop the sequencing. TruVision NVR 21P User Manual...

  • Page 39: Accessing Frequently Used Commands

    There are three options: Customize: Modify brightness, contrast, saturation, and hue values. Restore: Restore image settings to previous values. These settings can also be modified from the Camera>Image menu (see page “Adjusting video image settings” on page 120. TruVision NVR 21P User Manual...

  • Page 40: Digital Zoom

    3. Left-click the mouse and drag the red square to the area of interest, or move the directional buttons on the front panel to position the red square. The selected area is magnified. 4. To exit digital zoom right-click the mouse or press the Zoom- button on the front panel. TruVision NVR 21P User Manual...

  • Page 41: Configuring Live View

    10 seconds. Alarm full screen Set the length of time for which an alarm appears on the output monitoring dwell time monitor before moving to the next camera during sequencing. Default is 10 seconds. TruVision NVR 21P User Manual...
  • Page 42 2. Select Layout > View. 3. From Video Output Interface, select the desired monitor from the drop-down list. 4. From the multiview layout selection bar, select the desired multiview layout. TruVision NVR 21P User Manual...

  • Page 43: General Settings

    Define the NVR name. The default name is TVN 21. Click the edit box and enter the new name from the soft keyboard. Device address The device number to use for the NVR when programming the remote control. The default value is 255. TruVision NVR 21P User Manual...
  • Page 44 Modify the transparency of the menus on-screen relative to the background to make the menu screens easier to read or less prominent on-screen. Default is non-transparent. Select one of the options from the check box. Check the box to enable or disable and click Apply. TruVision NVR 21P User Manual...

  • Page 45: Configuring Time And Date

    The start and end time of daylight saving time (DST) in the year can also be set. DST is deactivated by default. See Figure 19 below for the Time settings screen. Figure 19: Time and date settings screen TruVision NVR 21P User Manual...
  • Page 46 To set up the system time and date: 1. Click the Display Mode Settings icon in the menu toolbar. 2. Select Time. Modify the settings to the desired values. 3. Click the Apply button to immediately implement the changes. TruVision NVR 21P User Manual...

  • Page 47: Controlling A Ptz Camera

    For further information, see Appendix D “KTD-405 keypad” on page 139. If the display is in multiview format, it changes to full screen format for the selected camera. See Figure 20 below for a description of the PTZ control panel. TruVision NVR 21P User Manual...

  • Page 48: Setting And Calling Up Presets

    PTZ configuration window (see Figure 21 below). Note: The PTZ dome camera used must be able to support a preset command. See Appendix F on page 149 for the complete list of PTZ commands available by camera protocol. TruVision NVR 21P User Manual...
  • Page 49 To set up a preset: 1. Click the PTZ Settings icon on the menu toolbar and select More Settings. 2. Use the directional, zoom, focus and iris buttons to position the camera in the desired preset location. TruVision NVR 21P User Manual...

  • Page 50: Setting And Calling Up Preset Tours

    Note: The PTZ dome camera used must be able to support a preset tour command. See Appendix F on page 149 for the complete list of PTZ commands available by camera protocol. TruVision NVR 21P User Manual...
  • Page 51 2. From the preset list, select a tour number and click to delete the selected the preset tour. – Or – In the preset tour toolbar, click to delete all the presets for the selected tour. 3. Click Back to return to live view. TruVision NVR 21P User Manual...

  • Page 52: Setting And Calling Up A Shadow Tour

    PTZ control panel: 1. In live view left-click the mouse and select the PTZ Control icon in the quick access toolbar. The PTZ control panel appears. Select the desired camera from the toolbar. – Or – TruVision NVR 21P User Manual...
  • Page 53 More Settings. 2. Select the shadow tour from the list and click to start the tour. Click to stop the shadow tour. 3. Click Back to return to live view. TruVision NVR 21P User Manual...
  • Page 54 5BChapter 6: Controlling a PTZ camera TruVision NVR 21P User Manual...

  • Page 55: Playing Back A Recording

    Overview of the playback window It is easy to manage playback from the playback window. The playback video can be set up to display a time/date stamp for evidentiary purposes (see “Configuring the camera OSD settings” on page 119). TruVision NVR 21P User Manual...
  • Page 56 4. Playback control toolbar. See Figure 23. The playback control toolbar It is easy to manually control playback using the playback control toolbar. See Figure 23 below. Note: The control toolbar does not appear for instant playback. TruVision NVR 21P User Manual...
  • Page 57 Recording type: Description of the color coding of recording types that appear in the playback progress bar. Green indicates continuous recording. Red indicates alarm/event recording. Yellow indicates motion recording. Pale green indicates manual recording. Pale blue indicates TextIn recording. Hide the playback control toolbar. TruVision NVR 21P User Manual...

  • Page 58: Playback Pop-Up Menu

    Modify the playback skip time. See “Playback skip time” on page 54 for more information. Capture Capture a snapshot of the video playing back. Control panel Hide the playback control toolbar. Exit Return to live view. TruVision NVR 21P User Manual...

  • Page 59: Instant Playback

    2. To select more than one camera for multiview playback or to select playback from a different day, move the mouse to the right edge of the screen. The camera list and calendar appear. Check the desired cameras and/or another day. Up to 16 cameras can be selected. TruVision NVR 21P User Manual...

  • Page 60: Playback Skip Time

    Searching recorded video You can easily search and play back recorded videos by time, events, bookmarks, and picture. The Search window has four submenus that allow you to carry out different searches by theme: TruVision NVR 21P User Manual...

  • Page 61: Playing Back Recordings By Time And Video Type

    Playing back recordings by time and video type You can search recorded video by time and video type, such as continuous recordings, motion, text insertion, alarm and all recordings. Video can be played back simultaneously across several cameras. TruVision NVR 21P User Manual...

  • Page 62: Playing Back Recordings By Event

    To play back search results: 1. In live view mode right-click the mouse and in the mouse menu select Advanced Search > Event. 2. Select the desired event type as well as start and end time of the recording. TruVision NVR 21P User Manual...

  • Page 63: Creating And Playing Back Bookmarked Recordings

    • Default bookmark : All default bookmarks have the same generic name, “BOOKMARK”. • Customized bookmark : The bookmark is given a name for easy identification. The same name can be used for several bookmarks. TruVision NVR 21P User Manual...

  • Page 64: Slideshow Of Snapshots

    1. In live view mode right-click the mouse and in the pop-up menu select Advanced Search > Picture Search. 2. Select the desired cameras as well as start and end time of the recording to be searched. TruVision NVR 21P User Manual...

  • Page 65: Playing Back Recordings From The System Log

    Playing back recordings from the system log You can also playback recordings from the system log. The system log provides a much wider range of options for playback than Advanced Search, which deals with video detection and alarms only. TruVision NVR 21P User Manual...

  • Page 66: Playing Back Frame-By-Frame

    You can easily play back a selected video at different speeds. This allows you to carefully examine an event frame-by-frame as it happens. The current frame rate is shown on the right of the playback control toolbar. TruVision NVR 21P User Manual...

  • Page 67: Digital Zoom In Playback

    The selected area is magnified. 4. Right-click the mouse to quit the digital zoom mode and to return to full-screen playback mode. The playback control toolbar reappears. TruVision NVR 21P User Manual...
  • Page 68 6BChapter 7: Playing back a recording TruVision NVR 21P User Manual...

  • Page 69: Archiving Recorded Files

    If more than one media type is found in the TVN 21, the USB device takes precedence over the others. 2. Press Archive on the front panel or remote control to open the quick archive screen. TruVision NVR 21P User Manual...
  • Page 70 Refresh the search results if any parameters have been modified. Name Files found on the backup device are listed. Delete Click to delete a selected file from the backup device. Play Click to play selected file. TruVision NVR 21P User Manual...
  • Page 71 7. Click Archive. The Archive screen appears. 8. Select the storage medium to export from the drop-down list. 9. Click Archive to begin the backup process. 10. Click when archiving is completed. Click Cancel until you return to live view. TruVision NVR 21P User Manual...

  • Page 72: Auto Archiving

    7. Select how the NVR responds if the backup device becomes full. There are two options: Stop Recording or Overwrite. If overwrite is selected, the oldest files are overwritten. 8. Under Device Select, select the backup device used. 9. If you change any options, click Refresh. 10. Click Apply. TruVision NVR 21P User Manual...

  • Page 73: Creating And Archiving Video Clips

    3. Select the snapshots to backup. 4. Click Archive. Select the archiving device, if different from that listed. 5. Click Archive. Export starts immediately. 6. When completed, click OK. Click Cancel to return to the previous screen. TruVision NVR 21P User Manual...

  • Page 74: Managing Backup Devices

    Playing back archived files on a PC Use the standard file player software to play back the archived video on your PC. It is downloaded from the NVR when archiving files onto a backup device. TruVision NVR 21P User Manual...

  • Page 75: Using The Web Browser

    6. Enter the IP address or DDNS name in the “Add this website to the zone” field. 7. Click Add, and then click Close. 8. Click in the Internet Options dialog screen. 9. Connect to the TVN 21 for full browser functionality. TruVision NVR 21P User Manual...

  • Page 76: Accessing The Web Browser

    The NVR web browser lets you view, record, and play back videos as well as manage all aspects of the NVR from any PC with Internet access. The browser’s easy-to-use controls give you quick access to all TVN 21 functions. See Figure 28 below. TruVision NVR 21P User Manual...
  • Page 77 Video function toolbar Lets you do the following in live view: Switch between mainstream and substream. Start/stop all streaming from selected cameras. Start/stop recording from selected cameras. Turn POS/ATM text insertion on/off. Zoom in/out. Take a video snapshot. TruVision NVR 21P User Manual...

  • Page 78: Using The Web Browser To Configure The Device

    73 for an overview of the different browser menu functions. Please refer to the specific sections on the OSD menu functions for more information on configuring these functions. Note: The configuration settings defined remotely are different from those that can be defined locally. TruVision NVR 21P User Manual...
  • Page 79 Define how recordings occur during holiday periods. See “Holiday schedules” on page 85 for more information. Camera settings Display settings Define which information is displayed on-screen. See “Configuring the camera OSD settings” on page 119 for more information. TruVision NVR 21P User Manual...
  • Page 80 HTTP, and RTSP ports. See page 107 for more information. Serial port settings 232 serial port Define the RS-232 parameters. See “Configuring the RS- 232 port” on page 123 for more information. 485 serial port Define the RS-485 parameters. TruVision NVR 21P User Manual...

  • Page 81: Searching And Playing Back Recorded Video

    See “Viewing system information” on page 125 for more information. Searching and playing back recorded video To search and play back recorded video, click Playback on the menu bar to display the Playback window shown in Figure 30 below. TruVision NVR 21P User Manual...
  • Page 82 Text in On/Off: Click to enable/disable POS/ATM text display in playback. Capture: Capture a snapshot of the video. Start/stop clipping: Start/stop video clip during playback. Sections of a recording can be saved to an external storage device. TruVision NVR 21P User Manual...

  • Page 83: Searching For Event Logs

    To search for logs, click Log on the menu bar, select a log type, specify a date and time range, and then click Search. Dual streaming The NVR allows dual streaming if the camera supports it. To modify the streaming format, see item 4 in Figure 30 on page 76. TruVision NVR 21P User Manual...

  • Page 84: Controlling A Ptz Dome Camera In The Web Browser

    RS-232 port on the NVR. This feature is currently only available using the browser. In both live view and playback, a camera set up for text insertion will display the video with the POS text overlay. TruVision NVR 21P User Manual...
  • Page 85 To search text insertion in recorded video: 1. In playback, check the By text check box. 2. In the keyword text box that appears, enter the text for which you want to search. TruVision NVR 21P User Manual...

  • Page 86: Text Overlay

    StorCenter ix2-dl, you must add the prefix “/nfs” to the NAS path. 4. Under Type, select type of storage system to be used: NAS or SAN. Default is NAS. 5. Up to eight remote storage systems can be set up. 6. Click Save. TruVision NVR 21P User Manual...

  • Page 87: Recording

    See Chapter 13 “Storage management” on page 111 for more information. To configure recording settings: 1. Click the Video Schedule icon in the menu toolbar. 2. Select Encoding > Record. 3. Select the camera you want to configure. TruVision NVR 21P User Manual...
  • Page 88 7. Click Back to return to live view. Configuring overwrite You can select how the NVR responds when the HDDs become full and there is no longer sufficient space to save new data. TruVision NVR 21P User Manual...

  • Page 89: Using An External Recording Device

    Defining a recording schedule lets you specify when the NVR records video and under what circumstances. Each camera can be configured to have its own recording schedule. The schedules are visually presented on a map for easy reference. See Figure 33 below for an example. TruVision NVR 21P User Manual...

  • Page 90: Daily Schedules

    1. Click the Video Schedule icon in the menu toolbar and select Schedule. 2. Select a camera. 3. Check the Enable Schedule box. 4. Click Edit. The following screen is displayed (by default, All Day is selected): TruVision NVR 21P User Manual...

  • Page 91: Holiday Schedules

    January, or the second Wednesday of every month. You can schedule up to 32 holiday periods. A holiday period can be scheduled for a particular day or as a block of days. TruVision NVR 21P User Manual...

  • Page 92: Manual Recording

    You can check to see if a camera is recording manually by looking at the icon on the quick access toolbar. The icon is red when manually recording. Default is off. TruVision NVR 21P User Manual...

  • Page 93: Motion Detection Schedules

    HDD. We highly recommend that important recorded events be protected from deletion. Recorded files can either be locked or the HDD that the files reside on can be set to read only. TruVision NVR 21P User Manual...

  • Page 94: Locking And Unlocking Recorded Files

    2. Search for the desired recording by entering the search parameters, which include the camera number, record type, file type, and start time and end time. 3. Click Search. A list of recordings, similar to the figure below, matching the search parameters is displayed. TruVision NVR 21P User Manual...
  • Page 95 In order to enable recordings on that particular HDD again, you must set the HDD status back to R/W (Read/ Write). Make sure the HDD storage mode is "Group" before setting the HDD to read-only. TruVision NVR 21P User Manual...

  • Page 96: Configuring Redundant Recording

    The NVR supports Point-of-Sale (POS) and ATM text insertion via the UTC ProBridge accessory connected to the RS-232 port on the NVR. The feature is currently only available via the browser (see “Capturing text insertions” on page 78). TruVision NVR 21P User Manual...

  • Page 97: Alarm Settings

    See “Alarm audio messages” below for more information. Trigger alarm output: Triggers an alarm output when a notification is detected for an external alarm. See “Setting up system notifications” on page 96 for information on configuring an alarm output. TruVision NVR 21P User Manual...
  • Page 98 Alarm Audio. Note: To modify the name of an audio file, click Edit for the desired file and enter the new file name. 3. Click Import to import a file. The following screen appears: TruVision NVR 21P User Manual...

  • Page 99: Setting Up Motion Detection

    You can mask out any areas of motion on an IP camera display that you do not want to trigger a recording such as a flag on a pole or a moving tree. Select the level of sensitivity to motion. TruVision NVR 21P User Manual...
  • Page 100 6. Select the cameras that will record the motion detected. Click Rule. The Rule screen appears. Click the Trigger Channel tab and select the cameras that will record when a motion alarm is triggered. Click Apply to save the settings. TruVision NVR 21P User Manual...
  • Page 101 Click the Rule tab to define the method by which you want the NVR to notify you of the alarm. Click Apply to save settings. 9. Click to return to the motion detection settings screen. 10. Click Back to return to live view. TruVision NVR 21P User Manual...

  • Page 102: Setting Up System Notifications

    The NVR can be configured to record when an alarm is triggered by an external alarm device (for example, PIR detector, dry contacts, etc.). Using PTZ linking, it can trigger a PTZ camera to do a preset or shadow tour if motion is detected. TruVision NVR 21P User Manual...
  • Page 103 8. Select the PTZ camera function required in response to an external alarm. Click the PTZ Linking tab. Select the PTZ camera as well as the preset, preset tour, or shadow tour that is triggered when the alarm is detected. TruVision NVR 21P User Manual...
  • Page 104 Note: The time periods defined cannot overlap. 5. Click to return to the alarm output screen. 6. Click Back to return to live view. TruVision NVR 21P User Manual...

  • Page 105: Triggering Or Clearing Alarm Outputs Manually

    8. Click Copy to copy the settings to other days of the week and holiday period. Note: The time periods defined cannot overlap 9. Click Back to return to live view. TruVision NVR 21P User Manual...

  • Page 106: Detecting Video Tampering

    NVR to notify you of the alarm. Click Apply to save settings and then to return to the previous screen. 8. Click Back to return to live view. TruVision NVR 21P User Manual...

  • Page 107: Network Settings

    Administrator or ISP to see if your NVR requires specific IP addresses or port numbers. Configuring general network settings To configure general network settings: 1. Click the Network settings icon in the menu toolbar to display its screen. 2. Click General and enter the required settings: TruVision NVR 21P User Manual...
  • Page 108 Select the main LAN port when net fault tolerance or load balance mode is selected. LAN I is default. (or Default route) Select which LAN is the main route when multi-address mode is selected. 3. Click Apply to save the settings. TruVision NVR 21P User Manual...

  • Page 109: Configuring Pppoe

    DynDDNS.org. • ezDDNS: Activate the DDNS auto-detection function to set up a dynamic IP address. The server is set up to assign an available host name to your NVR. Figure 34: ezDDNS setup window TruVision NVR 21P User Manual...

  • Page 110: Configuring An Ntp Server

    Interval: Time in minutes to synchronize with the NTP server. The value can be between 1 and 65535 minutes. Default is 60 minutes. • NTP server: IP address of the NTP server. • NTP port: Port of the NTP server. 5. Click Apply to save the settings. TruVision NVR 21P User Manual...

  • Page 111: Configuring E-Mail

    When you set the trap address and trap port in the NVR menu to the network management system’s IP address and port number, and set up the network management system as trap receiver, trap notifications (such as startup) are sent from the NVR to the network management system. TruVision NVR 21P User Manual...

  • Page 112: Configuring Upnp

    1. Connect the NVR to the router. Note: The router must support UPnP and this option must be enabled. 2. Click the Network Settings icon in the menu toolbar. 3. Click UPnP and enable the option. TruVision NVR 21P User Manual...

  • Page 113: Configuring An Ftp Server To Store Snapshots

    3. Enter Alarm Host IP and Alarm Host Port. Alarm host IP represents the IP of the remote PC where the Network Video Surveillance software installed. The alarm host port value must be the same as TruVision NVR 21P User Manual...

  • Page 114: Configuring Multicast

    To configure RTSP service port: 1. Click the Network Settings icon in the menu toolbar and then click More Settings. 2. Enter the RSTP port value. The default value is 554. 3. Click Apply to save the settings. TruVision NVR 21P User Manual...

  • Page 115: Telnet Set Up

    4. If you need to check the current network parameters, click the Network button to get an overview. To check network statistics: 1. Click the System settings icon in the menu toolbar and then click detect. TruVision NVR 21P User Manual...

  • Page 116: Exporting Network Packet Data

    When using an internet connection make sure that ports are open or forwarded, as follows: • When using TruNav: Port 8000 and 554 • When using a web browser: Port 80 and 554 See “Accessing the web browser” on page 70 for more information. TruVision NVR 21P User Manual...

  • Page 117: Storage Management

    To initialize a HDD: 1. Click the System Settings icon in the menu toolbar and then click Hard Disk display its screen. 2. Select the HDD to be initialized. 3. Click the Initialize button to begin initialization. TruVision NVR 21P User Manual...

  • Page 118: Chapter 13 Storage Management

    HDD. To set up a HDD group: 1. Click the System Settings icon in the menu toolbar and then click Hard Disk. 2. Select the Storage Mode tab. TruVision NVR 21P User Manual...

  • Page 119: Setting The Hdd Property

    To change a HDD status property: 1. Click the System Settings icon in the menu toolbar and then click Hard Disk. 2. Click the HDD Information tab. 3. Select the HDD whose property you want to change. TruVision NVR 21P User Manual...

  • Page 120: Checking Hdd Status

    4. Click Apply to save the settings. Managing eSATA If you are using an external e-SATA device connected to the NVR, you can configure the e-SATA to record/capture or export video. TruVision NVR 21P User Manual...

  • Page 121: Checking The S.m.a.r.t. Information

    Hard Disk. 2. Select the S.M.A.R.T. Settings tab to display its screen. 3. Select the HDD whose data you want to see. A detail listing of S.M.A.R.T. information is displayed. TruVision NVR 21P User Manual...
  • Page 122 12BChapter 13: Storage management 4. If you want to continue to use a HDD when the S.M.A.R.T. test has failed, check the Use when the disk has failed to self-evaluate. Click Apply to save the settings. TruVision NVR 21P User Manual...

  • Page 123: Camera Settings

    The TVN 21 can support up to 32 network cameras. The number of cameras supported depends on the NVR model and available bandwidth. Adding/removing IP cameras Before adding an IP camera to the NVR system, it is important that the network settings of the NVR are correctly set up. TruVision NVR 21P User Manual...
  • Page 124 3. Check the boxes of the desired cameras that you want to add to the NVR system. 4. Click Quick Add to add the selected cameras to the list of devices in the NVR system. TruVision NVR 21P User Manual...

  • Page 125: Configuring The Camera Osd Settings

    5. Select how you want the camera information displayed. Select one of the options from the drop-down list. Default is non-transparent & non- flashing. • Transparent & flashing • Transparent & not flashing • Non-transparent & flashing • Non-transparent & non-flashing TruVision NVR 21P User Manual...

  • Page 126: Setting Up Privacy Masking

    You may need to adjust the camera image depending on the location background in order to get the best image quality. The system has four preset mode settings for frequently encountered lighting conditions; Standard, Bright, Soft, and Vivid. However, you can also manually adjust TruVision NVR 21P User Manual...

  • Page 127: Hiding A Camera Image From View

    A covert camera is not displayed on screen when no user is logged in. Instead a person walking by sees a black screen with the Interlogix logo. See Figure 37 below. Figure 37: Example of a covert camera image To set up a camera for covert view: 1.
  • Page 128 13BChapter 14: Camera settings TruVision NVR 21P User Manual...

  • Page 129: Nvr Management

     ProBridge: POS and ATM text insertion supported via the ProBridge accessory connected to the RS-232 port. See “Capturing text insertions” on page 78 for more information.  Challenger: NTP time sync supported to foreign device over the RS-232 port. TruVision NVR 21P User Manual...

  • Page 130: Updating System Firmware

    5. Select the file and click Upgrade. Click to begin the upgrade process. 6. When the upgrade process is completed, the NVR reboots automatically. To update the system firmware via a FTP server: For engineering purposes only. TruVision NVR 21P User Manual...

  • Page 131: Restoring Default Settings

    3. To view camera information, click the Camera tab. You can view the status of each camera: camera number, camera name, status, motion detection, tamper proof, video loss, preview link sum, and preview link information. TruVision NVR 21P User Manual...

  • Page 132: Subnet Mask

    DNS server, enable DHCP, enable PPPoE, PPPoE address, PPPoE subnet mask, PPPoE default gateway, main NIC, and MAC address. 7. To view HDD information for each HDD, click the tab. You can view the HDD label, status, capacity, free space, property, type, and group. TruVision NVR 21P User Manual...

  • Page 133: Searching System Logs For Events

    To search and export log files: 1. Click the System Settings icon in the menu toolbar and select search. 2. Enter the search parameters and click Search to begin the search. The logs matching the search criteria are displayed. TruVision NVR 21P User Manual...
  • Page 134 5. If available, you can also view the associated video to the selected log entry by clicking its play button 5. To export a log entry, select a log and click Export. 4. Click Back to return to live view. TruVision NVR 21P User Manual...

  • Page 135: Chapter 16 User Management

    The default passwords should be changed for security reasons. Adding a new user Only a system administrator can create a user. You can add up to 31 new users. The access privileges of Operator and Guest users are predefined and cannot be modified TruVision NVR 21P User Manual...

  • Page 136: Customizing A User's Access Privileges

    Local Advanced Operation: Access HDD management (including the initialization and modification of disk properties). Update system firmware as well as manually trigger and clear the I/O alarm output. • Local Shutdown/Reboot: Locally shutdown or reboot the NVR. TruVision NVR 21P User Manual...
  • Page 137 The Permission pop-up screen appears. 3. Click Apply to save the settings. 4. Click the button to return to the previous screen. 8. Click Back to return to live view. TruVision NVR 21P User Manual...

  • Page 138: Deleting A User

    The administrator’s password can be changed in the User Management menu. Click Change Password tab and enter the new information. The administrator’s MAC address can be changed here too. Once completed, click Apply to save the settings. TruVision NVR 21P User Manual...

  • Page 139: Appendix A Specifications

    2-ch, RCA (Linear, 600 Ω) Audio output Audio bit rate 16 Kbps Dual-stream Support | ((Sub-stream at 4CIF/CIF/QCIF/QXVGA/QVGA: 25 fps (PAL) / 30 fps (NTSC)) Stream type Video, Video & Audio Synchronous playback 8-ch 16-ch 32-ch TruVision NVR 21P User Manual...
  • Page 140 Relative humidity 10 to 90% Chassis 19-inch rack-mounted 2U chassis Dimensions (W x D x H) 445 × 470 × 90 mm (17.5 × 18.5 × 3.5 in.) ≤ 8 kg (17.64 lb.) (without HDD) Weight TruVision NVR 21P User Manual...

  • Page 141: Appendix B Ptz Protocols

    Appendix B PTZ protocols Interlogix-485 PELCO-P Interlogix-422 PHILIPS GE-RS485-ASCII PHILIPS-3 Kalatel DSCP Samsung HIKVISION Siemens Honeywell SONY-EVI-D30/31 INFINOVA SONY-EVI-D70 KTD-348 SONY-EVI-D100/P LG MULTIX TECHWIN LILIN VICON PANASONIC_CS850 YOULI PELCO-D TruVision NVR 21P User Manual...
  • Page 142 17BAppendix B: PTZ protocols TruVision NVR 21P User Manual...

  • Page 143: Rtsp Port

    Using the default client port 8000 then the +200 port will be 8200. Seeking further assistance Third-party assistance on configuring popular routers can be found at: http://www.portforward.com/ http://canyouseeme.org/ http://yougetsignal.com Note: These links are not affiliated with nor supported by Interlogix technical support. TruVision NVR 21P User Manual...
  • Page 144 On most routers the brand and model number is located on or near the serial number sticker on the bottom of the device. If you cannot find any information for your particular router, please contact your router manufacturer or internet service provider for further assistance. TruVision NVR 21P User Manual...

  • Page 145: Appendix D Ktd-405 Keypad

    Connect the RS-485 bus of the KTD-405 I/O box to the TVN 21 Keyb A/B terminal port. Table 20: Keypad and NVR connections KTD-405 I/O box TVN 21 connection RS-485 A Keyb A RS-485 B Keyb B TruVision NVR 21P User Manual...

  • Page 146: Setting Up The Keypad To Work With The Tvn 21

    2. Scroll through the menus with the button until this menu appears: 3. Change Operating Mode to Zone by moving the joystick down. 4. Quit the menu by pressing the button. The display will show, for example: TruVision NVR 21P User Manual...
  • Page 147 If these functions are required, it is recommended to use a mouse in conjunction with the keypad as all TVN 21 functions will then be available. Unavailable keypad functions The following keypad buttons are unavailable when using the keypad to control the TVN 21: TruVision NVR 21P User Manual...

  • Page 148: Operating The Keypad

    6. Move the cursor to the Enter button on the soft keyboard and press Enter ( ) on the KTD-405 keypad to quit the soft keyboard. 7. Press and hold and then press the arrow buttons to navigate the cursor to activate OK button on the Login screen. TruVision NVR 21P User Manual...
  • Page 149 Enter, you quit the menu without saving any changes. It is the same as cancel. Select the zone ID Press zone to connect the keypad to the NVR and enter the Zone ID. TruVision NVR 21P User Manual...
  • Page 150 All-day playback Press when in full All-day playback of the currently screen. selected camera. Stop playback Press to stop playback and return to live view mode. Pause playback Press to pause playback. Press restart. TruVision NVR 21P User Manual...
  • Page 151 111 143 175 207 239 271 303 335 367 399 431 463 495 112 144 176 208 240 272 304 336 368 400 432 464 496 113 145 177 209 241 273 305 337 369 401 433 465 497 TruVision NVR 21P User Manual...
  • Page 152 125 157 189 221 253 285 317 349 381 413 445 477 509 126 158 190 222 254 286 318 350 382 414 446 478 510 127 159 191 223 255 287 319 351 383 415 447 479 511 TruVision NVR 21P User Manual...

  • Page 153: Appendix E Maximum Pre-Recording Times

    Note: This information only applies when the bit rate is set to Constant (see “Initializing recording settings” on page 81 for more information). Maximum pre-recording time Constant bit rate (seconds) 1024 1280 1536 TruVision NVR 21P User Manual...
  • Page 154 20BAppendix E: Maximum pre-recording times Maximum pre-recording time Constant bit rate (seconds) 1792 2048 3072 4096 TruVision NVR 21P User Manual...

  • Page 155: Appendix F Supported Ptz Commands

    Zoom Zoom Focus Focus down left right down down Interlogix-485 Interlogix-422 GE-RS485- ASCII KALATEL DSCP HIKVISION Honeywell INFINOVA KTD-348 LG MULTIX LILIN PANASONIC_ CS850 PELCO-D PELCO-P PHILIPS PHILPS-3 Samsung Siemens SONY-EVI- D30/31 SONY-EVI-D70 SONY-EVI- D100/P TruVision NVR 21P User Manual...
  • Page 156 Interlogix-485 Interlogix-422 KALATEL DSCP HIKVISION Honeywell INFINOVA KTD-348 LG MULTIX LILIN PANASONIC_ CS850 PELCO-D PELCO-P PHILIPS PHILPS-3 Samsung Siemens SONY-EVI- D30/31 SONY-EVI-D70 SONY-EVI- D100/P TECHWIN VICON YOULI ** : Aux. 2 # : Aux. 1 TruVision NVR 21P User Manual...

  • Page 157: Appendix G Default Menu Settings

    Monitor Brightness: 5 Event Hint: Yes Time Bar Transparent: Yes Enable Time Bar: Yes Time Bar Size: Large Menu Timeout: 5 min Mouse Pointer Speed: Lower Instant Playback Time: 5 min Enable Logout Lock: No TruVision NVR 21P User Manual...
  • Page 158 Status: All Disabled; Start Date: 1st. Jan; End Date: 1st Jan Camera Management Camera IP Camera IP Camera No.: IP Camera 1 IP Camera Address/Domain: (Null) Protocol: TruVision Management Port: 8000 TransMode: RTP over RTSP TruVision NVR 21P User Manual...
  • Page 159 Enable Motion Detection: No Rule: Trigger Channel [camera-self]; Arming Schedule: All day for whole week; Rule: (Null) Sensitivity: Sensitivity 1 Zone: (Null) Privacy Mask Privacy Mask Settings Camera: All Enable Privacy Mask: No Zone: (Null) TruVision NVR 21P User Manual...
  • Page 160 Stream Type -> Resolution -> Bitrate Type -> Video Quality -> Frame Rate -> Max. Bit Rate Mode -> Max. Bit Rate (Kbps) -> Pre-record: 5 s Post-record: 5 s Auto Delete (day): 0 Record Audio: Yes TruVision NVR 21P User Manual...
  • Page 161 Event Priority: Text In < Motion Overwrite: Yes eSATA: Record/Capture Networking Settings General General Working Mode: Net Fault Tolerance Select NIC: bond0 NIC Type: 10M/100M/1000M Self-adaptive Enable DHCP: Yes IPv4 Address: 192.168.1.82 IPv4 Subnet Mask: 255.255.255.0 TruVision NVR 21P User Manual...
  • Page 162 NAT RTSP Service Port: 554 Enable NTP: No Interval (min): 60 NTP Server: time.nist.gov NTP Port:123 Email Email Enable Server Authentication: No User Name: (Null) Password: (Null) SMTP Server: (Null) SMTP Port: 25 Enable SSL: No TruVision NVR 21P User Manual...
  • Page 163 Port Type: HTTP port; Server port; RTSP port) More Settings More settings Alarm Host 1 IP: (Null) Alarm Host 1 Port: 0 Alarm Host 2 IP: (Null) Alarm Host 2 Port: 0 Alarm Host 3 IP: (Null) TruVision NVR 21P User Manual...

  • Page 164: Http Port: 80

    Alarm Name: (Null) Time Out: 5 s Rule: All day for whole week Manual Alarm Trigger none Alarm Audio Alarm Audio File No.: 5 File Name: (Null) Size: (Null) Play: (Null) : (Null) Delete: (Null) TruVision NVR 21P User Manual...
  • Page 165 Stop Bit: 1 Parity: None Flow Ctrl: None PTZ Protocol: Interlogix-485 Address: 0 to 15 for camera 1 to 16 More Settings (Null) User Settings User User Management admin:1234 operator: 4321 guest: (Null) Change Password (Null) TruVision NVR 21P User Manual...
  • Page 166 Start String: (Null) Upgrade (Null) Configuration (Null) Log Search Log Search Current whole day, all types System Information Device Name: TVN 21 Model: (model number) Serial No.: (Model’s serial number) Firmware Version: Encoding Version: Panel Version: TruVision NVR 21P User Manual...
  • Page 167 Select NIC: bond0 Destination Address: (Null) Network Packet Export Device Name: (Null) Net Stat IP Camera: (Null) Remote Live View: 5Null) Remote Playback: (Null) Net Receive Idle: (Null) Net Send Idle: (Null) Send Bandwidth Limit: (Null) TruVision NVR 21P User Manual...
  • Page 168 22BAppendix G: Default menu settings TruVision NVR 21P User Manual...

  • Page 169: Index

    Frame-by-frame playback, 60 Cameras Freeze live view, 33 privacy masking, 120 Front panel setting up sequencing, 36 button functions by task, 20 Covert cameras, 121 description, 18 FTP server settings, 107 Full screen viewing, 32 TruVision NVR 21P User Manual...
  • Page 170 56 Menu timeout search by time, 56 change time, 37 search by video type, 56 Monitors search results, 55 change output mode, 37 skip time, 54 connecting, 8 snapshots, 58 priority, 29 TruVision NVR 21P User Manual...
  • Page 171 131 connect to the NVR, 25 Users description, 23 adding a new user, 129 Resolution customizing user privileges, 130 change monitor resolution setup, 37 deleting a user, 132 RS-232 port managing, 129 configuring, 123 TruVision NVR 21P User Manual...
  • Page 172 75 change manually, 37 searching for event logs, 77 Video tampering text insertion, 78 setting up to detect, 100 text overlay, 80 View system log, 127 video snapshot, 75 Wizard enable/disable, 37 TruVision NVR 21P User Manual...

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