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Motorola SURFboard SBV5222 User Manual

Motorola user guide digital voice modem sbv5222
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User Guide
SBV5222 SURFboard
®
Digital Voice Modem

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Summary of Contents for Motorola SURFboard SBV5222

  • Page 1 User Guide SBV5222 SURFboard ® Digital Voice Modem...

  • Page 2: Safety And Regulatory Information

    • Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting Glossary...
  • Page 3 Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.

  • Page 4: Safety Requirements For The Sbv5222 Lithium-Ion Battery

    Ensure that the battery does not receive any strong impacts, such as dropping or striking with a hard object. • At the end of battery life, the SBV5222 battery must be disposed of properly and may need to be recycled. Contact your local recycling center for proper disposal methods.

  • Page 5: Important Voip Service Information

    There are delays in making your location information available in or through the local automatic location information database. Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.

  • Page 6: Fcc Declaration Of Conformity

    According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc. Connected Home Solutions Business, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device.

  • Page 7: Table Of Contents

    Safety Requirements for the SBV5222 Lithium-Ion Battery ........
  • Page 8 Software License ............42 viii SBV5222 SURFboard® Digital Voice Modem...

  • Page 9: Introduction

    SBV5222 Digital Voice Modem Your SBV5222 digital voice modem transmits and receives data much faster than traditional dial-up or DSL (digital subscriber line) modems. It lets you enjoy surfing the Web without the long wait. Because many network and other factors can affect performance, the actual speed will vary.

  • Page 10: Telephone Features Supported By The Sbv5222

    Introduction Telephone Features Supported by the SBV5222 The SBV5222 supports the telephone features listed below. Some features listed may not be available on your telephone. Feature availability may also be determined by your telephone service provider. • Standard two-wire telephone connection for voice, fax, and telephone modem operation. The connection to the telephone equipment is made with a standard RJ-11 jack and plug.

  • Page 11: Top And Front Panel

    AC power not present. During normal operation, the Power, DS, US, and Online lights are on and the Link light flashes when the digital voice modem is transferring data. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting digital voice modem powered on.

  • Page 12: Rear Panel

    “Troubleshooting” the digital voice modem must find and lock on the appropriate communications channels. CABLE Provides the connection to the SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting equipped computers. on page 32). Resetting may take some time (5 to 30 minutes) because coaxial cable (coax) outlet.

  • Page 13: Before You Begin

    Your package contents may vary depending on your model Connects to the port Contains the User Guide and USB drivers Provides standby power for your SBV5222 (one each). The SBV5222 has the capability to accommodate two standby batteries. For additional standby batteries, contact your service provider. with...

  • Page 14: Precautions

    Caution Contact your cable provider before connecting your digital voice modem to your existing telephone wiring. Do not connect the telephone wire to a traditional telephone (PSTN) service. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting Glossary...

  • Page 15: Signing Up For Service

    Are there any files I need to download • Do I need a user name or password to access the Internet or use e-mail? SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting MAC address printed on the bar code label marked HFC MAC ID...

  • Page 16: Computer System Requirements

    NT, UNIX, Linux, or Macintosh computers must use the Ethernet connection. If you use an Ethernet card, it must be installed in your computer before you install your SBV5222 digital voice modem. If it is not installed, follow the installation instructions provided with your Ethernet card.

  • Page 17: Battery Installation

    Before you begin the installation, you must first install the battery in your digital voice modem. Please read Requirements for the SBV5222 Lithium-Ion Battery” Place the SBV5222 on its side and remove the battery cover on the bottom. Battery Installation Slide the battery into the battery compartment until it is fully seated.

  • Page 18: Installation And Configuration

    Plug the AC power cord into the connector on the digital voice modem and an unswitched AC electrical outlet. This turns on the SURFboard Digital Voice Modem. You do not need to unplug it when not in use. SBV5222 SURFboard® Digital Voice Modem Installation...
  • Page 19 Ethernet: Connect the provided straight-through Ethernet cable to the Ethernet connector on the digital voice modem. Connect the other end to the Ethernet port on your computer. Ethernet users do not need to set up USB. SBV5222 SURFboard® Digital Voice Modem Installation...

  • Page 20: Setting Up A Usb Driver

    The SURFboard Digital Voice Modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. Caution! Be sure the SURFboard Voice Modem CD-ROM is inserted in the CD-ROM drive before you plug in the USB cable. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting on page 17. Either/or...

  • Page 21: Setting Up A Usb Driver In Windows 2000

    Although your digital voice modem model number may be different than in the images in this guide, the procedure is the same. Be sure “Search for a suitable driver for my device” is selected. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting on page 10.
  • Page 22 If the Insert Disk window is displayed, be sure the SURFboard Voice Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 11. Otherwise, if the Completing the Found New Hardware window is displayed, you can skip to step 12. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting...
  • Page 23 When you finish setting up the USB driver, you can continue with page 17. If you have any difficulties setting up the USB driver, perform page 34 and repeat this procedure. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting “Configuring TCP/IP in Windows 2000”...

  • Page 24: Setting Up A Usb Driver In Windows Xp

    CD-ROM drive. When you finish setting up the USB driver, you can continue with page 21. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting on page 10. A few seconds after you complete the USB connection, the Found “Configuring TCP/IP in Windows XP”...

  • Page 25: Configuring Tcp/Ip

    In the steps that follow, a connection number such as 1, 2, or 3 is a reference displayed on PCs with multiple network interfaces. PCs having only one network interface may display only the label Local Area Connection. SBV5222 SURFboard® Digital Voice Modem Installation...
  • Page 26 Area Connection number Status window is displayed: Click Properties. The Local Area Connection Properties window is displayed: If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting...
  • Page 27 Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window. Click OK. The Local Area Connection number Properties window is re-displayed: On the Local Area Connection number Properties window, be sure the box next to Internet Protocol (TCP/IP) is selected. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting Glossary...
  • Page 28 Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to on page 25. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting “Verifying the IP Address in Windows 2000 or Windows XP”...

  • Page 29: Configuring Tcp/Ip In Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting...
  • Page 30 On the Network and Internet Connections window, click Network Connections to display the LAN or high-speed Internet connections. Skip to step 6. If a Classic view similar to below is displayed, click Network Connections to display the LAN or high-speed Internet connections. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting Glossary...
  • Page 31 Right-click your network connection. If more than one connection is displayed, be sure to select the one for your network interface. Select Properties from the pop-up menu. The Local Area Connection Properties window is displayed: SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting...
  • Page 32 Click OK to close the TCP/IP Properties window. Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to on page 25. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting “Verifying the IP Address in Windows 2000 or Windows XP”...

  • Page 33: Verifying The Ip Address

    PC and the digital voice modem or there are cable network problems. Check: • Your cable connections • Whether you can see cable-TV channels on your television SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting on page 25 to display your IP configuration. A display, like below, indicates a normal Glossary...

  • Page 34: Renewing Your Ip Address

    Windows. ENTER If after performing this procedure your computer cannot access the Internet, call your cable provider for help. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting . If a valid IP address is displayed as shown, Internet access should...

  • Page 35: Cabling For Multiple Users

    You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub, as shown. You cannot connect more than one computer to the digital voice modem through the USB port. USB cable Ethernet cables SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting Cable outlet...

  • Page 36: Ethernet

    Introduction Ethernet You can connect up to 31 computers to an Ethernet hub connected to a SBV5222 digital voice modem, as shown. Computer SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting Cable outlet Coaxial cable SURFboard Digital Voice Ethernet cable Ethernet hub...

  • Page 37: Wall Mounting The Sbv5222

    Follow all local standards for installing a network interface unit/network interface device (NIU/NID). If possible, mount the SBV5222 to concrete, masonry, a wooden stud, or other very solid wall material. Use anchors if necessary, for example, if you must mount the unit on drywall.
  • Page 38 Note: Example above for mounting SBV5222 on a wood surface. Place the SBV5222 so the keyholes are above the mounting screws. Slide the SBV5222 down so it stops against the top of the keyhole opening. SBV5222 SURFboard® Digital Voice Modem...

  • Page 39: Wall Mounting Template

    You can print this page to use as a wall mounting template. Be sure you print it at 100% scale. Page scaling should be set to None (100%). Measure the printed template with a ruler to ensure that it is the correct size SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting...

  • Page 40: Troubleshooting

    If your telephone requires external power, check the AC power connection for your telephone. • Check the coaxial cable on the SBV5222 and the electrical outlet. Hand-tighten the cable connectors if necessary. • Check the lights on the front panel. Make sure the green power light is on. If it is not, check that the power cord is properly plugged into the electrical outlet and the digital voice modem.

  • Page 41: Front-Panel Lights And Error Conditions

    If a telephone line is properly connected and the Tel 1 or Tel 2 light remains off, the line has not been set up for service. Contact your service provider. For more information about the lights, see SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting...

  • Page 42: Removing The Usb Driver From Windows 2000

    Removing the USB Driver from Windows 2000 On your Windows desktop, click Start. Click Settings. Double-click Control Panel to display the Control Panel window: Double-click System to display the System Properties window. Click the Hardware tab: SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting Glossary License...
  • Page 43 Although your SURFboard Digital Voice Modem model number may be different than in the images in this guide, the procedure is the same. Double-click Network Adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click Uninstall. A window is displayed.

  • Page 44: Removing The Usb Driver From Windows Xp

    Removing the USB Driver from Windows XP On the Windows desktop, click Start to display the Start window shown. Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting Glossary...
  • Page 45 Otherwise, skip to step 5. Click System to display the System Properties window. Skip to step 6. If a Classic view similar to the following is displayed, click System to display the System Properties window: SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting...
  • Page 46 Although your SURFboard Digital Voice Modem model number may be different than in the images in this guide, the procedure is the same. Double-click Network adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click Uninstall. Close the Device Manager window and Control Panel windows.

  • Page 47: Contact Us

    CableLabs Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant digital voice modems interface with all compliant cable systems. Your Motorola SBV5222 digital voice modem is DOCSIS-, or Euro-DOCSIS certified.
  • Page 48 What do I do if my SURFboard Digital Voice Modem stops working? “Troubleshooting” on page 32 provides tips to diagnose problems and simple solutions. If you continue to have problems, contact your cable provider or Motorola as described in SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting “Contact Us”...
  • Page 49 Voice over Internet Protocol is a method to exchange voice, fax, and other information over the Internet. Voice and fax have traditionally been carried over traditional telephone lines using a dedicated circuit for each line. VoIP enables calls to travel as discrete data packets on shared lines. SBV5222 SURFboard® Digital Voice Modem Installation Troubleshooting...

  • Page 50: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.
  • Page 51 Visit our website at: www.motorola.com 537325-001-a 5/07...

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