Contact Us; Frequently Asked Questions - Motorola SURFboard SBV5120 User Manual

Introduction

Contact Us

If you need assistance while working with the SURFboard VoIP cable modem, contact your cable provider. For
more information about customer service, technical support, or warranty claims, see the Regulatory, Safety,
Software License, and Warranty Information card provided with the SURFboard VoIP cable modem.
For answers to typical questions, see
For information about Motorola consumer cable products, education, and support, visit
www.motorola.com/broadband/consumers.

Frequently Asked Questions

Here are answers to questions our customers frequently ask.
Q
What is high-speed cable Internet access?
A
Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is
extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes.
Q
What is voice over Internet Protocol (VoIP)?
A
VoIP uses cable television wires instead of traditional telephone lines to provide voice and fax service.
Q
How fast is a VoIP cable modem?
A
A cable modem offers Internet access at speeds up to 100 times faster than a traditional phone modem. You
can experience speeds of over 1,000 Kbps. Network conditions such as traffic volume and the speed of the
sites you visit can affect download speeds.
Q
Can I still watch cable TV while using my VoIP cable modem?
A
Yes, your cable TV line can carry the TV signal while you send and receive information on the Internet.
Q
What are CableLabs
A
CableLabs Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution
over cable television system networks. They are intended to ensure that all compliant VoIP cable modems
interface with all compliant cable systems. Your Motorola SURFboard VoIP cable modem is DOCSIS or
Euro-DOCSIS certified.
Q
What is PacketCable?
™
A
PacketCable is an evolving set of interface specifications for delivering advanced, real-time multimedia
services over cable; for example, VoIP, multimedia conferencing, and interactive gaming.
Q
If I have a VoIP cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem?
A
Yes! Although once you've experienced the speed of cable Internet access, you'll never again want to wait for
traditional dial-up services.
Q
I have more than one computer. Do I need more than one SURFboard VoIP cable modem?
A
No, not if your computers are connected on a network. The SURFboard VoIP cable modem supports current
Internet connection sharing technologies to enable you to connect up to 31 computers to the Internet using a
single VoIP cable modem.
SBV5120 VoIP Cable Modem User Guide
Installation
"Frequently Asked Questions"
® ®
Certified, DOCSIS and Euro-DOCSIS?
Troubleshooting Glossary
on page 45.
License
45