Dell DR series Administrator's Manual page 159

• OST plug-in configuration files and log files from the media server:
– Location: %ALLUSERSPROFILE%\Dell\OST\log\libstspiDell.log*
• Backup Exec job logs and command logs from the media server.
• Any core files generated on the Backup Exec media server or on the DR Series system.
• If a crash is involved, collect any mini-dump file(s) that reside in %ProgramFiles%\Symantec\Backup Exec\BEDBG.
• If the system is unresponsive, force the crash of pvlsvr.exe and bengine.exe, and complete the following:
a. Open Task Manager.
b. Locate the process.
c. Right-click, and select Create Dump File.
d. Retrieve the dump file from the location specified in the dialog that displays after the dump file is created.
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