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Dellt Online Rack UPS 2700W User's Guide K803N, H950N, J728N H967N w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
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Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; National Electrical Code and NEC are registered trademarks of National Fire Protection Association, Inc.; Phillips is a registered trademark of Phillips Screw Company.
— causing hours of lost productivity and expensive repairs. With the Dell Online Rack UPS, you can safely eliminate the effects of power disturbances and guard the integrity of your equipment. The UPS's flexibility to handle an array of network devices makes it the perfect choice to protect your LANs, servers, workstations, and other electrical equipment.
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S Optional Dell Network Management Card with enhanced communication capabilities for increased power protection and control. S Advanced power management with the Dell UPS Management Software for graceful shutdowns and power monitoring. S Sequential shutdown and load management through separate receptacle groups called load segments.
Documentation and software updates can be support.dell.com found at Dell UPS User's Guide The user's guide is available on the Dell UPS disc and on support.dell.com. Safety, Environmental, and Regulatory Information Dell Warranty and Support Information Dell Support Website — support.dell.com...
Safety Warnings CAUTION: Before performing the procedures in this document, read and follow the safety instructions and important regulatory information in your Safety, Environmental, and Regulatory Information document. IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS This manual contains important instructions that you should follow during installation and maintenance of the UPS and batteries.
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S Your rack kit has been approved only for the rack cabinet provided. It is your responsibility to ensure that installation of the equipment into any other rack complies with all applicable standards. Dell disclaims all liability and warranties with respect to combinations of equipment with any other rack.
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WARNING: Slide/rail mounted equipment is not to be used as a shelf or work space. Do not add weight to slide/rail mounted equipment. Safety Warnings...
Installation This chapter explains: S Equipment inspection S Unpacking the cabinet S UPS rear panels S UPS setup and installation, including the External Battery Module (EBM) S Remote Emergency Power-off (REPO) installation S Initial startup Inspecting the Equipment If any equipment has been damaged during shipment, keep the shipping cartons and packing materials for the carrier or place of purchase and file a claim for shipping damage.
Unpacking the Cabinet CAUTION: Unpacking the cabinet in a low-temperature environment may cause condensation to occur in and on the cabinet. Do not install the cabinet until the inside and outside of the cabinet are absolutely dry (hazard of electric shock). CAUTION: The cabinet is heavy (see page 63).
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With one person on each side, carefully lift the cabinet out of the outer carton using the handles on the cardboard and set it on a flat, stable surface (see Figure 3). Place the cabinet in a protected area that has adequate airflow and is free of humidity, flammable gas, and corrosion.
Identifying the UPS Rear Panels This section shows the rear panels of the Dell Online Rack models. Communication Bay USB Port 2m, L5-30P Input Cord Figure 4. 2700W, 120V Rear Panel Communication Bay USB Port IEC-C20 Input Connector Figure 5. 2700W, 208V Rear Panel...
Rackmount Setup CAUTION: The cabinet is heavy (see page 63): 1) Dell strongly recommends to remove the battery tray from the UPS before lifting. 2) Lifting the cabinets into the rack requires a minimum of two people. CAUTION: Removing the batteries should be performed or supervised by personnel knowledgeable about batteries and the required precautions.
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Disconnect the battery connector and place the right battery connector in the battery door to move it out of the way. Pull the battery tray out using the plastic tabs and remove the battery tray (see Figure 9). Figure 9. Removing the Battery Tray If installing additional UPSs, repeat Step 1 for each cabinet.
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NOTE: The instructions are the same for square-hole racks and unthreaded, round-hole racks. The rails fit both rack styles. The round-hole rack is shown in the illustrations. Select the proper holes in the rail for positioning the cabinet in the desired location in the rack. The rails should be located at the bottom of the 4U space allocated for the UPS or 3U for the EBM.
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Attach the rails to the rack (see Figure 11): Adjust the rail so that the flanges fit outside the C-shaped vertical rail. Secure the rail using the supplied #12-24 Phillips head screws (four for each rail). Use the bottom two holes for the front of the rail. Use the second and fourth holes for the back of the rail. NOTE: If the vertical rail has square holes, use a square nut (not supplied) with the supplied #12-24 Phillips-head screw.
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Slide the cabinet into the rack (see Figure 12). Secure the cabinet to the rack using the supplied #12-24 Phillips-head screws (two on each side). Repeat for any additional cabinets. Figure 12. Installing and Securing the Cabinet Installation...
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Install the UPS battery tray (see Figure 13). NOTE: A small amount of arcing may occur when connecting the batteries. This is normal and does not damage the unit or present any safety concern. Remove the right battery connector from the door and connect the internal battery connector. Close the metal battery cover.
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Install the UPS front cover (see Figure 14). Figure 14. Installing the UPS Front Cover Installation...
Installing the EBM NOTE: A small amount of arcing may occur when connecting an EBM to the UPS. This is normal and will not harm personnel. Insert the EBM cable into the UPS battery connector quickly and firmly. To install the optional EBM: Remove the battery connector cover from the rear panel as shown in Figure 15.
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Install the battery connector cover under the EBM cable to provide strain relief (see Figure 16). Rotate the battery connector cover on its side and position under the EBM cable. Figure 16. Installing the Strain Relief Bracket Installation...
Installing the UPS To install the UPS: If you plan to use Dell UPS Management Software, connect your computer to the USB port using the supplied cable. For more information about communication options, see page 54. If your rack has conductors for grounding or bonding of ungrounded metal parts, connect the ground cable (not supplied) to the ground bonding screw.
If an emergency power-off (disconnect) switch is required by local codes, see the following section, “Installing Remote Emergency Power-off” (REPO) to install the REPO switch before powering on the UPS. Plug the equipment to be protected into the UPS output receptacles, but do not turn on the protected equipment.
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NOTE: The pins must be open to keep the UPS running. If the UPS shuts down because the REPO connector pins are shorted, restart the UPS by re-opening the REPO connector pins and turning on the UPS manually. Maximum resistance in the shorted loop is 10 ohm. NOTE: Always test the REPO function before applying your critical load to avoid accidental load loss.
Table 1. Minimum Upstream Circuit Breaker Rating UPS Output Power 2700W The power cord current ratings are listed in Table 2. Table 2. Power Cord Ratings Dell UPS Model and Voltage 2700W 208V CEE 7/7 Schuko to C19 2700W 230V...
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NOTE: The internal batteries charge to 90% capacity in less than 4 hours. However, Dell recommends that the batteries charge for 48 hours after installation or long-term storage. If an optional EBM is installed, see the recharge time listed in Table 15 on page 65.
Verify that the UPS power cord is plugged in. Switch on utility power where the UPS is connected. The UPS front panel display illuminates. The Dell startup screen changes to the UPS status summary screen. The UPS front panel display shows the Standby mode icon Press the button on the UPS front panel.
On the UPS status summary screen, press the Resolve any active alarms before continuing. See “Troubleshooting” on page 66. If there are no active alarms, a “No Active Alarms” message appears. Verify that the Normal mode icon the UPS is operating normally and any loads are powered. Starting the UPS on Battery NOTE: Before using this feature, the UPS must have been powered by utility power with output enabled at least...
When the UPS has a critical alarm, the backlight changes the text to dark amber and the background to amber. See Figure 19. Figure 19. Dell Online Rack UPS Control Panel There are three buttons on the control panel:...
Startup Screen During startup, the Dell logo is the default screen. This startup screen displays for five seconds and then defaults to the UPS status summary screen. The display automatically returns to the UPS status summary screen when no button has been pushed for 15 minutes and no other screen has been locked by a user.
Screen Locked To lock a screen, press the button. The current view stays locked and does not automatically return to the default screen after time-out. When the screen is locked, the image of a key appears on the UPS status summary screen just to the left of the status icon. See Figure 20. Pushing any button returns the normal button function, unlocks the screen, and removes the lock symbol.
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Table 4. Status Summary Screens Status Summary Screen Description UPS Critical Failure The UPS is in Fault mode. The status icon and background are flashing. Battery Mode The status icon and background of the icon are flashing. An audible alarm (0.5 seconds on/4.5 seconds off) accompanies the switch to Battery mode.
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Table 4. Status Summary Screens (continued) Status Summary Screen Description Battery Test Status The status when the UPS is performing a battery test. Normal Mode The UPS is operating in Normal mode from utility power. The UPS monitors and charges the batteries as needed and provides filtered power protection to your equipment.
Table 5 describes the available battery status screens. Only one battery status is available at a time. Table 5. Battery Status Screens Battery Status Screen Description Battery charging Batteries are charged in constant current mode. Battery floating Batteries are charged in constant voltage mode. Battery resting Batteries are connected but are not being charged or discharged.
Measurements The measurements screens provide useful measurement information on: S Output watts VA, current, power factor, voltage, and frequency S Input voltage and frequency S Battery voltage and percentage charged S Instantaneous Headroom Watts remaining S Peak Headroom Watts (the remaining watts available to support the load at peak demand, includes the date and timestamp of the peak demand) S Peak Consumption Watts (the peak power demand on the UPS, includes the date and timestamp of the peak demand)
Control Screens Table 6 describes the available control screens. Table 6. Control Screens Control Screens Description Go to Bypass Transfers the UPS system to internal Bypass mode. When the Go to Bypass command is issued, the screen immediately shows the message for five seconds: Manual Bypass Command.
S Serial number S UPS firmware S Network Management Card firmware NOTE: The NMC firmware screen displays only if the Network Management Card is installed. See “Dell Network Management Card“ on page 56. Settings Only available options are displayed. User settings are not protected by default. You can enable the password through the User Password setting.
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Table 7. Settings (continued) Description Set Date and Time Control Commands from Serial Port Output Voltage Output Frequency Overload Alarm Level Power Strategy Automatic Start Delay Automatic on Battery Shutdown Start on Battery Operation Available Settings Set Month, Day, Year, Hours, Minutes, and Seconds Date: mm/dd/yyyy Time: hh:mm:ss The date format is dependent on the...
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Table 7. Settings (continued) Description Battery Saving Mode On Battery Notice Delay Site Wiring Fault Alarm Bypass Voltage Low Limit Bypass Voltage High Limit Available Settings [Disabled] [10%] [20%] [30%]...[100%] The UPS output is turned off in five minutes if the UPS is on battery and output power is below the selected level.
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Table 7. Settings (continued) Description Qualify Bypass Synchronization Window Unsynchronized Transfers External Battery Module (EBM) Operation Available Settings [Always] [Never] [Bypass Disabled] If Always, Bypass operation is allowed when: S Bypass voltages > the value set for Bypass Voltage Low Limit S Bypass voltages <...
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Table 7. Settings (continued) Description Charger Battery Charge % to Restart Battery Low Alarm Automatic Battery Tests Reset Peak Consumption Watts Reset Cumulative Consumption Available Settings [Enabled] [Disabled] If Enabled, batteries charge normally. If Disabled, the battery charger is off. [0 %] [10%] [20%] [30%]...[100%] When enabled, automatic restart is made when the battery charge state reaches the selected level.
Table 7. Settings (continued) Description Reset Peak Headroom Watts Clear Event Log LCD Contrast Transferring the UPS Between Modes Transferring between modes includes: S Transferring from Normal to Bypass mode S Transferring from Bypass to Normal mode Transferring from Normal to Bypass Mode To transfer from Normal to Bypass mode: Press the button for one second to go to the main menu selection and scroll down to the...
Transferring from Bypass to Normal Mode To transfer from Bypass to Normal mode: Press the button for one second to go to the main menu selection and scroll down to the Control menu using the Press the button to enter the Control menu. Select Go to Normal.
Retrieving the Event Log To retrieve the Event Log through the display: Press the button for one second to go to the main menu selection and scroll down to the Event Log menu using the Press the button to enter the Event Log list. Scroll through the listed events, notices, and alarms using either the To return to the main menu, press the Press the...
Configuring Load Segments Load segments are sets of receptacles that can be controlled by the Dell UPS Management Software, the Dell Network Management Card, or through the LCD display, providing an orderly shutdown and startup of your equipment. For example, during a power outage, you can keep key pieces of equipment running while you turn off other equipment.
Configuring Automatic Start Delay You can configure the load segment to turn on automatically after the utility power returns, if it was shut down by: S The button S An external command with auto-restart option S Battery under voltage state S Automatic on battery shutdown command You can specify the restart delay time for each load segment: select zero seconds (0s is the default) to restart immediately, select 1–32767 seconds to delay for the specified time, or select Off.
Configuring Automatic on Battery Shutdown If set to Off (default), the load segment turns off only when commanded manually by the an external command, or through the display (Control > Load Segments). If set to zero seconds (0s), the load segment turns off automatically when the UPS on Battery state activates.
Configuring Battery Settings Configure the UPS settings for an installed EBM, including whether to run automatic battery tests and automatic restart configuration. Configuring the UPS for an EBM If the UPS is not configured for the EBM, the UPS reports less battery time remaining on the UPS front panel and to any remote software.
Running Automatic Battery Tests The automatic discharge test, enabled by default, runs during the transition from Float to Rest mode. After the test completes, the charge cycle restarts to completely charge the batteries and then continues to Rest mode normally. The automatic test runs approximately once every three months and does not run again until after three more Float to Rest mode transitions.
Additional UPS Features This chapter describes: S Communication ports (RS-232 and USB) S Dell Network Management Card S Dell UPS Management Software RS-232 and USB Communication Ports To establish communication between the UPS and a computer, connect your computer to one of the UPS communication ports using an appropriate communication cable (RS-232 cable not supplied).
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Table 9. RS-232 Communication Port Pin Assignment Signal Name *Unused pins must be left free on all models. Function Unused Transmit to external device Receive from external device Unused Signal common (tied to chassis) Unused Unused Unused Unused Direction from the UPS —...
Dell Network Management Card (Optional) The Dell Online Rack UPS has one available communication bay, which supports the optional Dell Network Management Card. See Figure 22 for the location of the communication bay. It is not necessary to shut down the UPS before installing a communication card.
It also gives you a complete record of critical power events, and it notifies you of important UPS or power information. If there is a power outage and the Dell Online Rack UPS battery power becomes low, the software can automatically shut down your computer system to protect your data before the UPS shutdown occurs.
UPS Maintenance This chapter explains how to: S Care for the UPS and batteries S Transport the UPS S Store the UPS and batteries S Test the batteries S Update the UPS firmware UPS and Battery Care For the best preventive maintenance, keep the area around the UPS clean and dust‐free. If the atmosphere is very dusty, clean the outside of the system with a vacuum cleaner.
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Remove the UPS front cover (see Figure 23). Figure 23. Removing the UPS Front Cover Open the metal battery cover. Loosen the thumbscrew on the metal battery cover, slide the cover to the right, and open (see Figure 24). Figure 24. Opening the Metal Battery Cover UPS Maintenance...
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Disconnect the internal battery connectors (see Figure 25). Figure 25. Disconnecting the Internal Battery Connector UPS Maintenance...
Close the metal battery cover. Adjust the battery connector so that the door closes properly. Push the door slightly to the right and then to left. Tighten the thumbscrew. Torque the screw to 0.7 Nm (6.2 lb in). Replace the UPS front cover (see Figure 26). Figure 26.
The results display on the UPS front panel when complete. Updating the UPS Firmware To keep the UPS firmware updated with the latest improvements and benefits, visit www.dell.com for updates. You can download the latest firmware version and the instructions for installing it.
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Table 13. Electrical Output Power Levels (rated at nominal inputs) Regulation (Normal mode) Regulation (Battery mode), Nominal Voltage ±5% Voltage Waveform Output Receptacles (2) IEC 320-C13, 15A Table 14. Environmental and Safety Operating Temperature Transit/Storage Temperature Relative Humidity Operating Altitude Audible Noise Less than 55 dBA on line/bypass mode (less than 75% load), room temperature Fan Speed...
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Table 15. Battery Configuration Voltage Fuses Type Internal battery: Approximately 4 hours to 90% charge from a UPS/battery discharge Charging EBM: Approximately 12 hours to 90% charge from a UPS/battery discharge of 50% Monitoring Battery Runtimes* *Battery runtimes are approximate and vary depending on the load configuration and battery charge. Input Filter Charger...
Troubleshooting The Dell Online Rack UPS is designed for durable, automatic operation and issues alarms to alert you whenever potential operating problems occur. Usually the alarms shown by the control panel do not mean that the output power is affected. Instead, they are preventive alarms intended to alert the user.
Event Log Menu From the Event Log menu, you can access the last 50 events, which includes events, notices, and alarms, arranged from newest to oldest. Events are silent conditions that are recorded in the Event Log as status information, such as “Clock Set Done.”...
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Table 16. Typical Alarms and Conditions (continued) Alarm or Condition Possible Cause Battery test did not run or One of the conditions listed in was interrupted. “Running Automatic Battery Tests” on page 53 was not present. The UPS does not transfer to The bypass utility does not Bypass mode.
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The alarm is issued when the battery time remaining reaches zero. All connected devices should have already shut down gracefully. This is a warning notice. Dell recommends that you replace the batteries soon. Contact your service representative. Transfer to battery if supporting load. Power down if not supporting load.
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Table 16. Typical Alarms and Conditions (continued) Alarm or Condition Possible Cause Output Overload The load level is at or has exceeded the configurable (Alarm 25) threshold limit for a Level 1 Continuous Alarm Overload condition. Output Overload Level 2 The load level is >101% and <110% of the UPS rating.
Table 16. Typical Alarms and Conditions (continued) Alarm or Condition Possible Cause DC Link Over Voltage The link or rail voltage has exceeded its upper threshold (Alarm 28) limit. Continuous Alarm DC Link Under Voltage The link or rail voltage has dropped below its lower (Alarm 29) threshold limit.