Troubleshooting - AT&T EL51200 Quick Start Manual

Troubleshooting

If you have difficulty with your telephone, please try the suggestions mentioned below.
For customer service, or to purchase accessories or replacement parts, visit our website
www.telephones.att.com
at
1 (866) 288-4268
number or model number found on the bottom of the telephone base.
My telephone doesn't work at all.
• Make sure the power cord is securely plugged in.
• Make sure that the battery connector is securely plugged into the cordless handset.
• Make sure the telephone line cord is securely and firmly plugged into the telephone
base and the telephone wall jack.
• Charge the battery in the cordless handset for at least 16 hours. For optimum daily
performance, return the cordless handset to the telephone base or charger when not
in use.
• If the battery is depleted, it may take approximately 30 minutes to charge the handset
before it shows LOW BATTERY. Refer to Battery charging on page 5 for details.
• Reset the telephone base. Unplug the electrical power. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to reset.
• You may need to purchase a new battery. Please refer to Battery installation on
page 4.
The display shows NO LINE. I cannot get a dial tone.
• First try all the suggestions mentioned above.
• If the previous suggestions do not work, disconnect the telephone line cord from
your telephone and connect the telephone line cord to another telephone.
• If there is no dial tone on that other telephone either, your telephone line cord
may be defective. Install a new telephone line cord.
• If changing the telephone line cord does not help, the wall jack (or the wiring to
this wall jack) may be defective. Try using a different wall jack in your home to
connect your EL51200/EL51210/EL51250 telephone, or contact your telephone
service provider (charges may apply).
I cannot dial out.
• First try all the suggestions in the item The display shows NO LINE. I cannot get a
dial tone on this page.
• Make sure you have a dial tone before dialing. The cordless handset may take a
second or two to find the telephone base and produce a dial tone. This is normal.
Wait an extra second before dialing.
. When you call customer service, you will need the serial
EL51200/EL51210/EL51250 telephone, or contact your telephone
1 (800) 222-3111
, or call
17
. In Canada, dial
contact your telephone