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14
Troubleshooting ........................
Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your tablet as this may
affect its performance.
• Use Factory date reset and the upgrade tool to perform
tablet formatting or software upgrading. All user tablet data:
contacts, photos, messages and files, downloaded applications
will be lost permanently. It is strongly advised to fully backup
the tablet data and profile via Android Manager before doing
formatting and upgrading.
My tablet cannot be switched on or is frozen
• When the tablet cannot be switched on, charge for at least
20 minutes to ensure the minimum battery power needed, then
try to switch on again.
• When the tablet falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold the
Volume down key to enter Safe Mode. This eliminates any
abnormal OS booting issues caused by 3rd party apps.
• If neither method is effective, please power off the tablet using
the Power key and the Volume up key, (holding both together).
My tablet has not responded for several minutes
• Restart your tablet by pressing and holding the Power key.
My tablet turns off by itself
• Check that your screen is locked when you are not using your
tablet, and make sure the Power key is not mis-contacted due to
unlocked screen.
• Check the battery charge level.
• My tablet cannot charge properly
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
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