Residential Customer Agreement - Dish Network ViP622 User Manual

Appendix

Residential Customer Agreement

R
ESIDENTIAL
Thank you for choosing DISH Network®.
To view this Residential Customer Agreement in Spanish, please visit www.dishnetwork.com or call us at 1-800-
894-9131 and we will send you a copy. Para ver este acuerdo en español por favor visite www.dishnetwork.com o
llame al 1-800-894-9131 y le enviaremos una copia.
DISH Network is happy to answer any questions you may have and to provide you with technical and other
customer support. You may contact us 24 hours a day, any day of the year:
Phone: 1 (800) 894-9131
Email: care@dishnetwork.com
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website: www.dishnetwork.com
For purposes of this Residential Customer Agreement (the "Agreement") and any customer agreement(s)
applicable to the promotion(s) under which you are receiving services and/or equipment from DISH Network (each,
a "Promotion Agreement"): (i) "you" and "your" refer to you, the DISH Network subscriber; and (ii) "DISH Network",
"we," "us" or "our" refer to DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or, where applicable
under the particular circumstances, third party billing agents.
"DISH Network" is a registered trademark of DISH Network L.L.C.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PROMOTION AGREEMENT, SETS FORTH THE
TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES AND EQUIPMENT
TO YOU. THIS AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT. IF YOU ARE A NEW DISH
NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH
NETWORK SERVICES OR EQUIPMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT. IF
YOU ARE AN EXISTING DISH NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES TO, OR
REPLACEMENT OF, THIS AGREEMENT, AND YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES
OR EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE SHALL CONSTITUTE YOUR ACCEPTANCE OF
SUCH CHANGED OR REPLACED AGREEMENT. IF YOU ARE AN EXISTING CUSTOMER AND DO NOT WISH
TO ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST NOTIFY US IMMEDIATELY AND WE
WILL, AT OUR OPTION, EITHER CANCEL YOUR SERVICE OR ALLOW YOU TO CONTINUE TO RECEIVE
YOUR SERVICES UNDER THE PREVIOUS VERSION OF THIS AGREEMENT.
1. THE DISH NETWORK SERVICE
A. Services Defined. "Services" shall mean all video, audio, data, interactive and other programming services and
all other services that are currently available from DISH Network (whether subscription, pay-per-view or otherwise)
and that we may provide to customers in the future.
B. Minimum Programming Levels. If your applicable Promotion Agreement specifies required minimum
programming, you must subscribe to such programming. Otherwise, you must subscribe to one or more of the
following programming packages, or we may charge you a Service Access Fee (as detailed in Section 2(D)):
DishFAMILY, DishMÉXICO, TurboHD Bronze or a higher version of such packages; a Chinese, Greek, Russian,
Polish, Urdu, Arabic, Portuguese, or Hindi language programming package; a combination of Locals Only and one
of TV Globo/Record Package, TV Globo a la carte, Israeli Platinum Package, Panorama Italiano, TV Japan, Polish
Premium Pack, Bangla Mega Pack, Punjabi Pack, Telugu Pack, Pinoy Mega Pack, German Language Plus
Package, or RTVI/RTVI+ Package; or any of their successor packages. We may change such minimum
programming requirements at any time.
C. Programming Availability. Certain Services, including without limitation, some subscription Services, sporting
events and broadcast network Services, may be blacked out in your viewing area; if you circumvent or attempt to
circumvent any of these blackouts, you may be subject to legal action. If the location at which you are receiving
Services is a wagering location, you are not eligible to receive certain channels, including without limitation, Horse
Racing Television (HRTV). You must be at least 18 years of age, or the applicable age of majority where you reside,
to order or receive adult-oriented programming services.
D. Changing Your Programming Selection. Unless otherwise specified in this Agreement or any applicable
Promotion Agreement(s), you may change your programming selection at any time by notifying us. A Transaction
Fee (as detailed in Section 2(D)) may apply to such programming changes, unless you are receiving Services and/
or Equipment (as defined in Section 4(A)) pursuant to a Promotion Agreement that requires you to pay in full for all
Services and/or Equipment prior to receiving such Services and/or Equipment (a "Pre-Pay Promotion").
E. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only when you
renew. You may not downgrade your Services during the term of a multi-month subscription.
F. Ordering Pay-Per-View. You may use your remote control and on-screen program guide to order pay-per-view
Services through your television if you DISH Network receiver is connected to a land-based telephone line and/or a
broadband home network. You may also order DISH Network pay-per-view Services by calling 1-877-DISH-PPV
(3474-778) and using our automated system, or speaking with a live operator at one of our customer service
centers; in either case, a fee will apply as detailed in Section 2(D). Pre-Pay Promotion customers may only order
pay-per-view Services by calling 1-877-DISH-PPV (3473-778).
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