Dish Network ViP622 User Manual page 139

Reference
Troubleshooting Tables
What Is Happening
You use an IR extender (not a
"mouse tail"), and it does not seem to
work.
Program Guide or the Browse Banner
What Is Happening
In the Program Guide, some
channels have a red background.
You try to display future programs in
the Program Guide or Browse
Banner, but you cannot.
You try to display programs that
have ended in the Program Guide or
Browse Banner, but find you cannot.
When you are using the Program
Guide or Browse Banner, some
channels are missing.
130
Possible Reason
• The IR sensor on the extender
that receives the remote control
signals may not be facing the
remote control.
• The IR cable on the extender that
sends the signal to the receiver
may not be right in front of the IR
sensor on the receiver front panel.
• You are using Remote Control 2
which does not transmit IR
signals.
Possible Reason
Red means that you have not
subscribed to that channel. You must
subscribe to a channel before you
can tune the receiver to it.
The Program Guide and Browse
Banner can display programs
scheduled up to nine days.
The Program Guide and Browse
Banner can display only programs
that have not yet ended. These
features cannot display a time earlier
than the present.
• You may have applied a Favorites
List other than the list named All
Chan.
• You may have set up the Program
Guide so that when the receiver is
locked, the Guide hides adult
channels
What to Do
• Make sure that the extender that
receives the signal from the remote
control is facing the right way, so
that the IR sensor can receive the
remote control signals.
• Make sure that the IR cable on the
extender that sends the signal to
the receiver is right in front of the IR
sensor on the receiver front panel,
so that the receiver IR sensor can
receive the signals.
• If doing the above does not solve
the problem, contact the
manufacturer of the extender for
assistance.
• Use an IR extender only with
Remote Control 1, which uses IR
signals.
• Use the correct remote control.
What to Do
• If you want to subscribe to a
channel, go to
www.dishnetwork.com/
myaccount, select the Customer
Support option from the
receiver's menu, or call the
Customer Service Center at
1-800-894-9131.
• Reset the receiver (page 121).
Try displaying the Program Guide
again later. By that time, it may show
programs for the time and date you
want.
Contact the program providers (for
example, the channel or network
affiliate that broadcast the program)
for details on past programs.
• You can change the applied
Favorites List while using the
Program Guide by pressing the
GUIDE
remote control button.
You can choose another custom
Favorites List, the All Chan list,
which includes all the channels,
the All Sub list, which includes all
subscribed channels, and the All
HD list, which includes all
subscribed HD channels.
• Unlock the receiver for the
Program Guide to display adult
channels.