GMC chervolet camaro 1999 Service Manual page 8

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General Information
Special Tools Ordering Information
The special service tools shown in this service manual
that have product numbers beginning with
J
or BT
are available for worldwide distribution from:
OE Tool and Equipment Group
Kent-Moore
28635 Mound Road
Warren, Ml, U.S.A. 48092-3499
Phone: 1-800-345-2233 or 810-57 4-2332
Monday through Friday
8:00 a.m.-7:00 p.m. Eastern Standard Time
Fax: 1-800-578-7375 or 810-578-7321
The TECH 2® scan tool and accessories can be
purchased through:
Dealer Equipment and Services
5775 Enterprise Dr. Warren, Mi, U.S.A. 48092-3463
Phone: 1-80o-GM-TOOLS or 810-574-2332
Monday through Friday
8:00 a.m.-6:00 p.m. EST
Fax: 1-810-578-7205
Diagnostic Work Sheets
The GM Diagnostic Worksheet has been designed to
improve communications between the service
customer and the technician. The diagnostic worksheet
can provide the technician with more information
than the conventional repair order, since it is filled out
by the service customer. The GM Diagnostic
Worksheets are available to you at no cost. GM
Service Bulletin 58-01 - 01 has infonnation on how to
order this diagnostic worksheet.
Training
General Motors makes available automotive classroom
training through the GM Training Centers and
colleges.
GMCL (General Motors of Canada Ltd)
Dealers
Course scheduling for GMCL Training Centres, remote
and college locations is determined by Dealer
Training Needs requesJed in TAMS (Technician
Activity Monitoring System). Dealers register their
Training Needs electronically via DCS. Training is then
scheduled when sufficient Needs are received to
support minimum classroom attendance. Dealers who
have entered Needs will receive invitations via
DCS (Dealer Communication System) to attend the
requested training. Dealers having questions
concerning the GMCL training process can directly
contact GMCL Training Co-ordinators via toll free
numbers 1 - 800 - 263 - 9555 (English) or
1 - BOO - 263 - 9770 (Fra.nch).
General Information 0-5
Fleets
GMCL Fleet Training is accomplished through a
separate training organization in Canada. Fleets
can request training by faxing a document
contained in a GMCL brochure (Fleet Training -
Your Competitive Advantage) distributed to fleets
(FAX# 905 - 831 - 1598). Further information
concerning Fleet training can be obtained by calling
toll free to 1 - 888 - 456 - 6660.
United States
Dealers
All
US Dealers enroll through the GM Enrollment
Calling Center (EEC). Each GM Dealer has an
assigned consultant that calls the Service Manager
each month. During this consultation call, the
EEC processes enrollments requested by the Dealer
Service Manager. Technicians should advise their
Service Manager of the training they need, course
names, and course numbers for the classes the want
to attend.
Fleets
Fleets are to call their GM Training Center.
Non-GM Dealer Technician
Technician training for non-GM dealers is available
through ACDelco. This training is for ACDelco
customers employed in the automotive or truck service
industry.
GM Training Center course availability and schedules
can be obtained by calling 1 - 800 - 825 - 5886.
Clinics are offered through ACDelco Warehouse
Distributors. Contact yours directly.
Correspondence courses are available on batteries,
spark plugs and filters. These courses can be obtained
through any ACDelco Representative or ACDelco
Warehouse Distributor.