Samsung SRN-470D User Manual page 134

appendix
Problem
No response controlling PTZ in the live viewer.
The camera is not connected or the PC fails to
connect to the product.
The Live screen is too bright or too dark.
Not all of multiple external HDDs that I have installed
on the NVR are recognized by the NVR even if I
configured the necessary settings properly.
A message of "Need to reset date/time." Is displayed
on the screen.
The time bar is not displayed in Search mode.
The "NO HDD" icon and an error message are
displayed.
I have installed an additional HDD on the NVR but it
does not recognize the HDD.
I have connected an external storage device (external
eSATA HDD) to the NVR but the NVR seems not to
recognize it.
If I press the ESC key in full screen mode of the
WebViewer, the system does not switch to a normal
split mode.
I found it difficult to configure the network settings if
using the default search, backup and router settings.
I forgot the password.
134_ appendix
y Check the registered Camera if it support PTZ function.
y Check if the network cable is connected properly.
y Ensure that you have set Network – Connection Mode.
y Check the IP setting of the PC or camera.
y Try the Ping Test.
y Check if there is a different device near the product uses the same IP.
y Check the video settings of the registered camera.
y It may take time to recognize multiple external HDDs.
Try again in a minute. If the problem persists and not all of the external HDDs
are recognized, that is highly likely to an error of the external HDD it self.
Try with a different HDD or HDDs.
y This message is displayed if there occurs a problem with the time setting of
the internal clock or an error in the clock itself.
Contact the retailer or the service center for more information.
y The timeline can switch between normal and extension mode.
In extension mode, the time bar may not be displayed in the current timeline.
Switch to normal mode or use the left or right button to navigate through the
time bar.
y Check the HDD for connection. If the problem persists in a normal condition,
contact the nearest service center to have the HDD checked by the service
personnel.
y See the compatibilty list to check if the additional HDD is supported by the
NVR. For the compatibility list, contact the retailer where you purchased the
NVR.
y See the compatibility list of external storage devices to check if the connected
device is supported by the NVR. For the compatibility list, contact the retailer
where you purchased the NVR.
y Press the ALT+TAB keys to select 'ACTIVE MOVIE' and press the ESC key
again. The system will switch to a normal split mode.
y For more information, refer to the user manual.
y If you want to check the basics of the product for a quick start, refer to the
quick start guide (backup, search).
y If you use the router for network connection, refer to the "Connecting
and Setting the Network" section in this manual.
y Contact the NVR administrator for help.
Action