Troubleshooting - Sharp GX10i User Manual

Troubleshooting

Problem
• Make sure the battery is
The phone does not
turn on.
• Make sure you have entered
• Your SIM card/protected
PIN code or PIN2
code is rejected.
• Contact your SIM provider if
• Enter PUK code (8 digits)
• If the attempt is successful,
SIM card becomes
locked.
The display is diffi- • Adjust the LCD contrast.
cult to read.
Solution
properly inserted and
charged.
the correct code (4 to 8
digits).
functions will become locked
after 3 unsuccessful
attempts.
you do not have the correct
PIN code.
provided by your service
provider (if supported).
enter the new PIN code and
confirm your phone is
operational again. Otherwise
contact your dealer.
Problem
• Check the radio signal
strength indicator as you may
be outside the service area.
• Check to see if any error
Phone functions do
message is displayed when
not work after the
phone is turned on.
you turn your phone on. If so,
contact your dealer.
• Make sure the SIM card is
correctly inserted.
• If the message "SIM Card
Error" is displayed at start-up,
you cannot use your SIM card
or SIM card is damaged.
Contact your dealer or
network service provider.
• Check your call barring, fixed
dialling setting, remaining
Calls cannot be
battery and call forwarding
made or received.
settings.
• Check if your phone is
currently performing data
communication using Infrared
(IrDA) or a data cable.
• Check the remaining balance
if you are using a pre-paid
SIM card.
Solution
Troubleshooting 122