Product Information; Returning Items For Warranty Repair Or Credit; Before You Call - Dell Dimension L Series Reference And Troubleshooting Manual

7-4 4 Dell Dimension L Series Systems Reference and Troubleshooting Guide

Product Information

If you need information about additional products available from Dell, or if you would
like to place an order, visit Dell's World Wide Web site at http://www.dell.com/. For
the telephone number to call to speak to a sales specialist, see "Dell Contact Num-
bers" found later in this chapter.
Returning Items for Warranty Repair or
Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and prominently
on the outside of the box.
For the telephone number to call, refer to "Dell Contact Numbers" found later in
this chapter.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and
any error messages reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power
cables, software diskettes, guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our
receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's E: Have your Express Service Code ready when you call. The code helps Dell's
automated-support telephone system direct your call more efficiently. mated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (Figure 7-1). If possible, turn on your sys-
tem before you call Dell for technical assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed
information during operations, or try other troubleshooting steps possible only at the
computer system itself. Make sure that the system documentation is available.
CAUTION: If you need to remove the computer covers, be sure to first
disconnect the computer system's power and modem cables from all elec-
trical outlets.
). If possible, turn on your sys-