Dell Dimension DMC Owner's Manual
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Dell Dimension DMC Owner's Manual

Dell desktop computer owner's manual
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Dell™ Dimension™ 4600 Series
Service Tag
CD or DVD
headphone
connector
CD or DVD
volume
control dial
floppy drive light*
power light
power button
USB 2.0 connectors (2)
*On computers with an optional floppy drive.
power connector
voltage selection switch
serial connector
integrated video connector**
keyboard connector
center/LFE connector*
line-out connector*
microphone connector*
USB 2.0 connectors (6)
PCI card slots (3)
**On computers with integrated video.
Model DMC, MTC2
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
*On computers with integrated sound.
***On computers with a video card.
CD or DVD drive
activity light
CD or DVD eject button
floppy drive eject button*
hard-drive activity light
headphone connector
parallel connector
diagnostic lights (4)
mouse connector
surround connector*
line-in connector*
cover latch
network adapter connector
video connector***
optional sound card connector
(see the setup diagram)

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Summary of Contents for Dell Dimension DMC

  • Page 1 Dell™ Dimension™ 4600 Series Service Tag CD or DVD headphone connector CD or DVD volume control dial floppy drive light* power light power button USB 2.0 connectors (2) *On computers with an optional floppy drive. power connector voltage selection switch...

  • Page 2: Abbreviations And Acronyms

    Trademarks used in this text: Dell, the DELL logo, DellNet, Inspiron, Dell Precision, Dimension, OptiPlex, PowerVault, PowerApp, PowerEdge, PowerConnect, Axim, and Latitude are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.

  • Page 3: Table Of Contents

    Contents Safety Instructions ......Finding Information for Your Computer Setting Up and Using Your Computer Setting Up a Printer .
  • Page 4 Problems writing to a CD-RW drive DVD drive problems Hard drive problems E-Mail, Modem, and Internet Problems Error Messages ......General Problems .
  • Page 5 ......Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Resolving Software and Hardware Incompatibilities Adding Parts...
  • Page 6 ......Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals FCC Notices (U.S.

  • Page 7: Safety Instructions

    Safety Instructions See your Product Information Guide for safety instructions. Safety Instructions...
  • Page 8 Safety Instructions...

  • Page 9: Finding Information For Your Computer

    Finding Information for Your Computer What are you looking for? • How to set up my computer ® • Tips on using the Microsoft ® Windows operating system • How to clean my computer • How to use my mouse and keyboard •...
  • Page 10 Finding Information for Your Computer Find It Here D e l l S u p p o r t W e b s i t e — support.dell.com The Dell Support website provides several online tools, including: • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses •...

  • Page 11: Setting Up And Using Your Computer

    Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. •...

  • Page 12: Connecting A Usb Printer

    Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary. See the documentation that came with your printer. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. Complete the operating system setup if you have not already done so.

  • Page 13: Setting Up A Home And Office Network

    Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: Connect the network cable to the network adapter connector on the back of your computer.

  • Page 14: Network Setup Wizard

    Network Setup Wizard ® The Microsoft Windows through the process of sharing files, printers, or an Internet connection between computers in a home or small office. Click the Start button, point to All Programs click Network Setup Wizard. On the welcome screen, click Next. Click Checklist for creating a network.

  • Page 15: Setting Up Your Internet Connection

    • Cable modem connections that provide high-speed Internet access through your local cable TV line. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

  • Page 16: Copying Cds And Dvds

    Copying CDs and DVDs NOTE: Ensure that you follow all copyright laws when you create CDs. This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or DVD/CD-RW combo drive. The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs.

  • Page 17: Helpful Tips

    Threading is enabled, the processor is listed twice. You can enable or disable Hyper-Threading through system setup. For more information on Hyper- Threading, search the Knowledge Base on the Dell Support website at support.dell.com. ® Setting Up and Using Your Computer...

  • Page 18: Booting To A Usb Device

    Connect the USB device to a USB connector.. Shut down (see page 18) and restart the computer. Turn on the computer. When the DELL™ logo appears, press <F12> immediately. If you wait too long and the Microsoft see the Windows desktop. Then shut down your computer through the Start menu and try again.

  • Page 19: Solving Problems

    See page 32. Press a key or move the mouse. See the Tell Me How help file for information on standby mode. For more information, see page 32. Get technical assistance from Dell. See page 88. See page 25. Solving Problems...
  • Page 20 Solving Problems See page 36. See page 35. See page 33. See page 24. See page 30. See page 30. See page 21. See page 31. See page 34. See page 25. See page 26. See page 24. See page 24. See page 26.

  • Page 21: Finding Help Information

    — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 86). If the battery still does not work properly, contact Dell (see page 90). Drive Problems Floppy drive problems INDOWS ®...

  • Page 22: Cd Drive Problems

    EST THE DRIVE — • Insert another disk to eliminate the possibility that the original floppy disk is defective. • Insert a bootable floppy disk and reboot the computer. NSURE THAT THE DISK IS NOT FULL OR WRITE that it is not write-protected (locked). See the following figure. NOTICE: Do not attempt to clean drive heads with a swab.

  • Page 23: Problems Writing To A Cd-Rw Drive

    EST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate the possibility that the original CD is defective. HECK THE SPEAKERS AND SUBWOOFER NSURE THAT INDOWS RECOGNIZES THE DRIVE CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.

  • Page 24: Hard Drive Problems

    Hard drive problems HECK — Click the Start button and click My Computer. Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties. Click the Tools tab. Under Error-checking, click Check Now. Click Start. E-Mail, Modem, and Internet Problems NOTE: Connect the modem to an analog telephone jack only.

  • Page 25: Error Messages

    ERIFY THAT THE MODEM IS COMMUNICATING WITH Click the Start button and click Control Panel. Click Printers and Other Hardware. Click Phone and Modem Options. Click the Modems tab. Click the COM port for your modem. Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.

  • Page 26: General Problems

    — A floppy disk is in the floppy drive. Remove the floppy disk and restart the LOSE SOME PROGRAMS AND TRY AGAIN — Contact Dell (see page 90). — The file that you are trying to copy is — The floppy drive cannot read the disk. Insert a floppy HE DEVICE IS NOT READY —...

  • Page 27: A Program Stops Responding

    A program stops responding ND THE PROGRAM — Press <Ctrl><Shift><Esc> simultaneously. Click Applications. Click the program that is no longer responding. Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. HECK THE SOFTWARE DOCUMENTATION information that may help you solve the problem.

  • Page 28: Other Technical Problems

    See "Dell Technical Support Policy (U.S. Only)" on page 88 for a description of the hardware and software support provided by Dell. — If you cannot solve your problem using the Dell Support website or e-mail service, call Dell for technical assistance (see page 90).

  • Page 29: Ieee 1394 Device Problems

    F YOU HAVE PROBLEMS WITH AN IEEE 1394 manufacturer. — If removing the hardware — See page 49. INDOWS ® — — Contact Dell (see page 90). IEEE 1394 DEVICE DEVICE NOT PROVIDED BY — Contact the IEEE 1394 device Solving Problems...

  • Page 30: Keyboard Problems

    Keyboard Problems ESTART THE COMPUTER • If the mouse is functioning, shut down the computer through the Start menu (see page 13). After the computer shuts down, press the power button to restart the computer. • If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off.

  • Page 31: Network Problems

    F YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER — If the mouse is connected after the power is turned on, the mouse RECONNECT THE MOUSE CABLE appears to be nonfunctional. To make the mouse function properly: While your computer is on, remove the power cable from the back of the computer. Connect the mouse to the computer.

  • Page 32: Power Problems

    • Ensure that the main power cable is securely connected to the system board. • Ensure that the front panel cable is securely connected to the system board. • If the problem persists, contact Dell (see page 90). Solving Problems...

  • Page 33: Printer Problems

    • Remove and then reinstall the memory modules. • Remove and then reinstall any cards. • If the problem persists, contact Dell (see page 90). F THE POWER LIGHT IS BLINKING AMBER • Ensure that the main power cable is securely connected to the system board.

  • Page 34: Scanner Problems

    EINSTALL THE PRINTER DRIVER Scanner Problems NOTE: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number. HECK THE SCANNER DOCUMENTATION information.

  • Page 35: Sound And Speaker Problems

    Sound and Speaker Problems No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows been listening to MP3 songs, ensure that you did not turn the player volume down or off. HECK THE SPEAKER CABLE CONNECTIONS setup diagram supplied with the speakers.

  • Page 36: No Sound From Headphones

    EINSTALL THE AUDIO SOUND HECK FOR INTERRUPT REQUEST CONFLICTS No sound from headphones HECK THE HEADPHONE CABLE CONNECTION the headphone connector (see page 49). — Your CD or DVD drive headphones do not work if the CD or DVD drive is ISABLE DIGITAL MODE operating in digital mode.

  • Page 37: If The Screen Is Difficult To Read

    WAP THE POWER CABLES — Swap the computer and monitor power cables to determine if the power cable is defective. EST THE VIDEO EXTENSION CABLE IF USED cable solves the problem, the cable is defective. EST ANOTHER MONITOR — If another monitor is available, connect it to the computer. —...
  • Page 38 Solving Problems...

  • Page 39: Advanced Troubleshooting

    Advanced Troubleshooting Diagnostic Lights To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 39). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.
  • Page 40 (see page 75). • If the problem persists, contact Dell (see page 90). Determine if a conflict exists by removing a card (not the video card) (see page 62) and then restarting the computer.
  • Page 41 • If the problem persists or the computer has integrated video, contact Dell (see page 90). Reseat all power and data cables and restart the computer. Reinstall all USB devices, check cable connections, and then restart the computer.
  • Page 42 (see page 75). • If the problem persists, contact Dell (see page 90). Determine if a conflict exists by removing a card and then restarting the computer. If the problem persists, reinstall...

  • Page 43: Dell Diagnostics

    Windows desktop. Then shut down your computer through the Start menu and try again. When the boot device list appears, highlight Boot to Utility Partition and press <Enter>. When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 44). Suggested Resolution None.

  • Page 44: Dell Diagnostics Main Menu

    Parameters Allows you to customize the test by changing the test settings. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Advanced Troubleshooting...

  • Page 45: Drivers

    A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

  • Page 46: Restoring Your Operating System

    • Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

  • Page 47: Using Microsoft Windows Xp System Restore

    NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the Windows Classic view. Creating a Restore Point Click the Start button and click Help and Support.

  • Page 48: Using Dell Pc Restore By Symantec

    Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.

  • Page 49: Resolving Software And Hardware Incompatibilities

    Click Next. The System Restore screen appears and the computer restarts. After the computer restarts, click OK. Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: Click the Start button and click Control Panel.
  • Page 50 Advanced Troubleshooting...

  • Page 51: Adding Parts

    Adding Parts Front and Back View of the Computer Front View *On computers with an optional floppy drive. Adding Parts...
  • Page 52 Your headphones will not work if the drive is operating in digital mode. To disable digital mode, see "No sound from headphones" on page 36. 12 Service Tag The tag is used to identify your computer when you access the Dell Support website or call technical support. Adding Parts...

  • Page 53: Back View

    Back View 16** *On computers with integrated sound. **On computers with integrated video. ***On computers with a video card. parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the diagnostic code.
  • Page 54 12 microphone connector Use the pink microphone connector (available on computers with integrated sound) to attach a personal computer microphone for voice or musical input into a sound or telephony program. (On computers with a sound card, the microphone connector is on the card.)

  • Page 55: Removing The Computer Cover

    16 integrated video If this connector has a protective cap over it, then your computer has the optional video connector card installed. If this connector does not have a protective cap over it, plug the cable from your monitor into the blue connector. (On computers with integrated video.) 17 serial connector Connect a serial device, such as a handheld device, to the serial port.
  • Page 56 computer cover cover latch back of computer Place the computer cover on a level surface. Adding Parts...

  • Page 57: Looking Inside Your Computer

    Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover. CD or DVD drive floppy drive hard drive...

  • Page 58: System Board

    System Board floppy drive connector main power (J4J1) connector (J3J1) memory module connectors (DDR2, DDR4) memory module connectors (DDR1, DDR3) fan connector (J1F1) microprocessor connector (J2E1) microprocessor power connector (J5B1) Adding Parts CD drive hard drive connector connector (J6J2) (J6J1) back of computer control panel password jumper...

  • Page 59: Adding Cards

    Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Shut down the computer through the Start menu (see page 18). Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.
  • Page 60 Ensure that the card is fully seated and that its bracket is within the card slot. not fully seated card fully seated card Secure the filler bracket onto the end of the card with the screw you removed in step 7. Adding Parts card card cutout...

  • Page 61: Adding Or Replacing The Agp Card

    Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Your Dell™ computer provides a connector for an AGP card. Shut down the computer through the Start menu (see page 18).

  • Page 62: Removing An Agp Card

    Removing an AGP Card Press the card lever toward the PCI connector. Pull the card up and out of the card clip. lever Installing an AGP Card To add or replace the card, press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place.

  • Page 63: Adding Or Replacing A Second Hard Drive

    securing screw filler bracket If your computer did not previously have an AGP card installed, move the monitor cable to the VGA connector on the new card. Replace the computer cover (see page 78). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
  • Page 64 Remove the computer cover. NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components. Remove the existing hard drive.
  • Page 65 Unpack the additional hard drive. Check the jumper setting on the back of the second drive. Ensure that the jumper setting on the new device is set for "cable select" (see the documentation that came with the drive for information). Install the additional hard drive: Insert hard-drive securing screws.

  • Page 66: Adding A Floppy Drive

    Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. Connect your computer and devices to electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation.
  • Page 67 side hinges (3) Press in the two insert tabs, and then push out the front-panel insert. front panel top tab release lever middle tab bottom tab Adding Parts...
  • Page 68 tabs (2) insert top bracket screw drive bracket floppy drive Connect the floppy-drive power cable to the back of the drive. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). Adding Parts...
  • Page 69 Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 58). Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay, and then slide the floppy drive bracket forward into position.

  • Page 70: Adding A Second Cd Or Dvd Drive

    Shut down the computer through the Start menu (see page 18). NOTE: Drives sold by Dell come with their own operating software and documentation. After you install a drive, see the documentation that came with the drive for instructions on installing and using the drive software.
  • Page 71 Release and remove the front panel: Push the release lever to release the top tab. Reach inside the computer and push the bottom tab towards you to release it (the middle tab releases automatically). Rotate the front panel to separate it from the side hinges. side hinges (3) front panel top tab...
  • Page 72 Pull the two front-panel tabs towards you, and then push out the front-panel insert. tabs (2) Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information). Remove two extra alignment screws, shown in the illustration on page 72, from the front of the computer and insert them into the drive.
  • Page 73 securing screw Once the drive is in place, apply pressure to ensure that the drive is fully seated. Use the securing screw that came with the drive to attach the drive to the computer. NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). Connect the power cable to the system board.
  • Page 74 Replace the computer cover (see page 78). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. Connect your computer and devices to electrical outlets, and then turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation.

  • Page 75: Adding Memory

    Adding Memory You can increase your computer memory by installing memory modules on the system board. NOTE: DDR 333 memory operates at 320 MHz when used with an 800-MHz front-side bus. DDR Memory Overview DDR memory modules should be installed in pairs of matched memory size. This means that if you purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory, you should install it in the appropriate connector.

  • Page 76: Installing Memory

    Dell. You should install your original memory modules in pairs either in connectors DIMM1 and DIMM2 or connectors DIMM3 and DIMM4. If possible, do not pair an original memory module with a new memory module.
  • Page 77 Align the notch on the bottom of the module with the crossbar in the connector. memory module cutouts (2) NOTICE: To avoid breaking the memory module, do not press near the middle of the module. Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector.

  • Page 78: Replacing The Computer Cover

    Replace the computer cover (see page 78). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. Connect your computer and devices to electrical outlets, and then turn them on. Click the Start button, right-click My Computer, and then click Properties.

  • Page 79: Appendix

    Appendix Specifications Microprocessor Microprocessor type Level 1 (L1) cache Level 2 (L2) cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed PCI connectors PCI connector size PCI connector data width (maximum) ®...
  • Page 80 Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Memory type Drives Externally accessible Internally accessible Ports and Connectors Externally accessible: Serial Parallel Video Keyboard Mouse Network Audio Headphone Appendix Dual Channel DDR SDRAM Four 128-, 256-, 512-MB or 1-GB 128-MB DDR SDRAM NOTE: Between 32 and 64 MB of system memory may be...
  • Page 81 Ports and Connectors (continued) Internally accessible: Primary IDE channel Secondary IDE channel Floppy drive Serial ATA Video Type Audio Audio controller Network Network controller Controls and Lights Power control Front-panel power light Hard-drive access light Diagnostic code lights Power DC power supply: Wattage Heat dissipation Voltage...

  • Page 82: System Setup

    Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Nonoperating (half-sine pulse) Nonoperating (faired-square wave) Altitude: Operating Storage System Setup Overview Use system setup as follows: • To change the system configuration information after you add, change, or remove any hardware in your computer •...

  • Page 83: Viewing Settings

    Viewing Settings Turn on (or restart) your computer. When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the ® ® Microsoft Windows desktop. Then shut down your computer (see page 18) and try again.

  • Page 84: Boot Sequence

    Keys <Alt> <d> <Alt> <f> Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings • Normal — (Available only for the current boot process) The computer attempts to boot from the sequence of devices specified in system setup. •...

  • Page 85: Clearing Forgotten Passwords

    The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it. At the bottom of the menu, enter the number of the device that is to be used for the current boot only. Changing Boot Sequence for Future Boots Enter system setup (see page 82).

  • Page 86: Replacing The Battery

    After the Microsoft Windows desktop appears on your computer, shut down the computer through the Start menu (see page 18). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. Turn off any attached devices and disconnect them from their electrical outlets.
  • Page 87 Remove the computer cover (see page 78). Locate the battery socket (see page 82). NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery.

  • Page 88: Dell Technical Support Policy (U.s. Only)

    Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third- party software and peripherals is provided by the original manufacturer of the product.

  • Page 89: Class A

    Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference.

  • Page 90: Fcc Identification Information

    Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 91 Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) For servers and storage...
  • Page 92 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 93 City Code Chile (Santiago) Sales, Customer Support, and Technical Support Country Code: 56 City Code: 2 China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Technical Support Fax Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and...
  • Page 94 Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support City Code: 2 Technical Support Fax Customer Care Customer Care Fax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com...
  • Page 95 Country (City) International Access Code Country Code City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care...
  • Page 96 Country (City) International Access Code Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care...
  • Page 97 Country (City) International Access Code Country Code City Code Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: apsupport@dell.com Country Code: 852 Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)
  • Page 98 Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support Customer Care Switchboard Corporate Technical Support Customer Care Switchboard...
  • Page 99 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 100 Macao Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and Latitude) International Access Code: 00 Technical Support (Dimension and Inspiron) Country Code: 60 Technical Support (PowerEdge and PowerVault) City Code: 4...
  • Page 101 Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Technical Support (for desktop and portable computers) Technical Support (for servers and storage)
  • Page 102 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...
  • Page 103 Technical Support (Optiplex, Latitude, and Precision) Country Code: 65 Technical Support (PowerEdge and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Gold Queue Country Code: 27 Technical Support City Code: 11...
  • Page 104 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
  • Page 105 Trinidad/Tobago General Support Turks and Caicos Islands General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
  • Page 106 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

  • Page 107: Index

    16 helpful tips, 17 how to, 16 Dell contacting, 90 Dell Diagnostics, 43 Dell support policy, 88 Dell Support website, 10, 28 diagnostic lights, 39 diagnostics, Dell, 43 display. See monitor documentation finding, 9 help file, 9 online, 10...
  • Page 108 Index help files accessing, 9, 21 Hyper-Threading, 17 IEEE 1394 problems, 29 Internet problems, 24 Internet connection about, 14 options, 14 setting up, 15 IRQ conflicts, 49 keyboard problems, 30 lights back of computer, 39 diagnostic, 39 memory adding, 75 messages error, 25 Microsoft License Label, 9...
  • Page 109 27 sound problems, 35 volume, 35 speaker problems, 35 volume, 35 specifications, 79 support contacting Dell, 90 System Restore, 46 system setup, 82 Tell Me How help file accessing, 21 troubleshooting conflicts, 49 Dell Diagnostics, 43 diagnostic lights, 39...
  • Page 110 Index Index...

This manual is also suitable for:

Dimension g7279Optiplex mtc2Dimension 4600 seriesDimension 4600 series dmc, mtc2

Table of Contents