Dell Dimension 2200 Owner's Manual
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Dell Dimension 2200 Owner's Manual

Dell Dimension 2200 Owner's Manual

Dell desktop pc owner's manual dimension 2200
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Dell™ Dimension™ 2200
Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell Dimension 2200

  • Page 1 Dell™ Dimension™ 2200 Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 2: Abbreviations And Acronyms

    Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, and DellNet are trademarks of Dell Computer Corporation; Intel and Celeron are registered trademarks of Intel Corporation;...

  • Page 3: Table Of Contents

    Contents Safety Instructions When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing Habits Battery Disposal 1 Setting Up Connecting a Printer Parallel Printer USB Printer Installing the Printer Driver Transferring Information to a New Computer (Windows XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer...
  • Page 4 Video and Monitor Problems If the screen is blank If the screen is difficult to read Sound and Speaker Problems No sound from speakers No sound from headphones Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Scanner Problems Modem Problems Mouse Problems...
  • Page 5 Internet Connection Problems If you have a problem with your Internet connection E-Mail Problems ......Resolving Other Technical Problems Reinstalling Drivers .
  • Page 6 Standard Settings Viewing Settings System Setup Program Screens Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell Contact Numbers and Addresses Returning Items for Warranty Repair or Credit Regulatory Information FCC Notices (U.S.
  • Page 7 Three-Year Limited Warranty (Canada Only) "Total Satisfaction" Return Policy (U.S. Only) One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Index ........
  • Page 8 Contents...

  • Page 9: Safety Instructions

    Safety Instructions Use the following safety guidelines to help protect your computer from potential damage and to ensure your own personal safety. When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed.
  • Page 10 • • • • Safe ty Instr u ctions Safety Instructions To help avoid damaging a computer with a manual voltage selection switch, ensure that the voltage selection switch is set to match the AC power available at your location: –...

  • Page 11: When Working Inside Your Computer

    CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell documentation or otherwise provided to you. Always follow installation and service instructions closely. NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer.
  • Page 12 In addition, take note of these safety guidelines when appropriate: • • Safe ty Instr u ctions Safety Instructions Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slot openings at the back of the computer, before touching anything inside your computer.

  • Page 13: Protecting Against Electrostatic Discharge

    Safety Instructions Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as the microprocessor. You can do so by touching an unpainted metal surface on the computer chassis.

  • Page 14: Battery Disposal

    Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see page 89. Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

  • Page 15: Setting Up

    S E C T I O N 1 S e t t i n g U p Connecting a Printer Transferring Information to a New Computer (Windows XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer...

  • Page 16: Connecting A Printer

    Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures, such as: Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer Follow the instructions that came with the parallel printer to connect it to the computer.

  • Page 17: Usb Printer

    screws (2) parallel printer cable Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see "Installing the Printer Driver" on page 18). USB Printer Follow the instructions that came with the USB printer to connect it to the computer.

  • Page 18: Installing The Printer Driver

    HINT: Your computer has four USB connectors on the back panel (see page 58). Installing the Printer Driver Follow the instructions that came with the printer to install printer drivers. If no information was provided with the printer, then refer to the following instructions.

  • Page 19: Transferring Information To A New Computer (Windows Xp Only)

    To check if your printer driver is installed on a computer running the Windows XP operating system, click the Start button, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your computer runs Windows 2000, click the Start button, point to Settings, and then click Printers.

  • Page 20: Setting Up A Home And Office Network (Windows Xp Only)

    Setting Up a Home and Office Network (Windows XP Only) Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. HINT: Selecting the connection method This computer connects directly to the Internet...
  • Page 21 Click Shut down and then click OK. The computer automatically turns off after the shutdown process finishes. Turn off your monitor and any other devices connected to power. Setting Up...
  • Page 22 Setting Up...

  • Page 23: Solving Problems

    S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Modem Problems...

  • Page 24: Finding Solutions

    Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. So l vi n g Pro b l em s See page 26. Get technical assistance from Dell. See page 92. See page 27.
  • Page 25 See page 30. See page 32. See page 41. See page 42. See page 43. See page 44. See page 45. See page 28. See page 34. See page 36. See page 37. See page 37. See page 40. See page 34. So l vi n g Pro b l em s...

  • Page 26: Accessing Help Files

    Accessing Help Files Power Problems HINT: See the Tell Me help file for information on the standby mode. So l vi n g Pro b l em s Tell Me How O A C C E S S T H E H E L P F I L E ®...

  • Page 27: Start-Up Error Messages

    — Be sure that the power cable — Swap the — Electrical appliances on the same circuit or — See the Tell Me How help file or — Call Dell for technical assistance (see — So l vi n g Pro b l em s...

  • Page 28: Video And Monitor Problems

    H E C K T H E B A C K P A N E L L I G H T S connector are not green, call Dell for technical assistance (see page 92). H E C K T H E...

  • Page 29: If The Screen Is Difficult To Read

    If the screen is difficult to read D J U S T T H E C O N T R A S T A N D B R I G H T N E S S that came with your monitor for instructions on adjusting the contrast and brightness.

  • Page 30: Sound And Speaker Problems

    Sound and Speaker Problems No sound from speakers HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off. So l vi n g Pro b l em s D J U S T T H E I N D O W S D I S P L A Y S E T T I N G S...

  • Page 31: No Sound From Headphones

    — In Windows XP , your speakers do not work if the N A B L E D I G I T A L M O D E CD drive is not operating in digital mode. To enable digital mode: Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.

  • Page 32: Printer Problems

    (see the documentation that came with the printer for the correct phone number). Dell does not cover the printer’s warranty. So l vi n g Pro b l em s — In Windows XP , your headphones do not work if I S A B L E D I G I T A L M O D E the CD drive is operating in digital mode.

  • Page 33: If You Cannot Print To A Usb Printer

    E S T T H E E L E C T R I C A L O U T L E T working by testing it with another device, such as a lamp. E I N S T A L L T H E P R I N T E R D R I V E R H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S If you cannot print to a USB printer E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S...

  • Page 34: Scanner Problems

    (see the documentation that came with the scanner for the correct phone number). Dell does not cover the scanner’s warranty. Modem Problems HINT: Connect the modem to an analog telephone jack only. The...
  • Page 35 H E C K T H E T E L E P H O N E L I N E are using a line that is 10 ft (3 m) or more in length, try a shorter one. E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H Windows XP Click the Start button, and then click Control Panel.

  • Page 36: Mouse Problems

    Mouse Problems So l vi n g Pro b l em s F Y O U C O N N E C T E D T H E M O U S E B E F O R E T U R N I N G O N T H E C O M P U T E R R E C O N N E C T T H E M O U S E C A B L E Press <Ctrl><Esc>...

  • Page 37: Keyboard Problems

    Keyboard Problems E C O N N E C T T H E K E Y B O A R D C A B L E page 20), reconnect the keyboard cable as shown on the your computer, and then restart the computer. H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S Drive Problems If you cannot save a file to a floppy disk...

  • Page 38: If You Cannot Play A Music Cd Or Install A Program From A Cd

    If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. So l vi n g Pro b l em s A N N O T S A V E F I L E S T O A F L O P P Y D I S K not full or write-protected (locked).

  • Page 39: If You Cannot Play A Dvd Movie

    F H E A D P H O N E S A R E C O N N E C T E D T O T H E F R O N T C O N N E C T O R C H E C K F O R S O U N D F R O M T H E H E A D P H O N E S from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

  • Page 40: If You Have A Hard Drive Problem

    If you have a hard drive problem Network Problems So l vi n g Pro b l em s C A N I S K In Windows XP click the Start button, and then click My Computer. In Windows 2000 double-click the My Computer icon on the Windows desktop. Right-click on the drive letter (local disk) that you want to scan for errors, and then click Properties.

  • Page 41: Microsoft ® Windows ® Error Messages

    ® Microsoft Windows I S N O T A C C E S S I B L E H E D E V I C E I S N O T R E A D Y into the drive and try again. F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G : \ / : * ? “...

  • Page 42: General Program Problems

    General Program Problems A program crashes A program stops responding A program error causes the system to lock up HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen. A solid blue screen appears HINT: ScanDisk may run when you restart the computer.

  • Page 43: A Program Is Designed For An Earlier Windows Operating System

    A program is designed for an earlier Windows operating system U N T H E R O G R A M O M P A T I B I L I T Y Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments.

  • Page 44: E-Mail Problems

    E-Mail Problems So l vi n g Pro b l em s U R N O F F C A L L W A I T I N G C A T C H directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.

  • Page 45: Resolving Other Technical Problems

    A L L E L L website or e-mail service, call Dell for technical assistance (see page 92). See "Dell Technical Support Policy" on page 90 for a description of the hardware and software support provided by Dell. Reinstalling Drivers NOTICE: The Dell | Support website, support.dell.com, and the...

  • Page 46: Using The Windows Xp Device Driver Rollback

    So l vi n g Pro b l em s When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive. At the Welcome Dell System Owner screen, click Next. A message appears that says the ResourceCD is detecting hardware in your computer.

  • Page 47: Resolving Software And Hardware Incompatibilities

    Click the Hardware tab, and then click Device Manager. In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties. Click the Drivers tab. Click Roll Back Driver. Resolving Software and Hardware Incompatibilities Windows XP and Windows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly...

  • Page 48: Windows 2000

    You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support. Type hardware troubleshooter to start the search. Click Hardware Troubleshooter in the Search Results list. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.

  • Page 49: Using System Restore

    You can also use the Windows 2000 Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help. Click Troubleshooting and Maintenance on the Contents tab, click Windows 2000 troubleshooters, and then click Hardware. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.

  • Page 50: Creating A Restore Point

    Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: Before proceeding with any System Restore function, Dell recommends that you thoroughly read Microsoft’s information about using System Restore. To access this information:...

  • Page 51: Restoring The Computer To An Earlier Operating State

    Type a name for your new restore point in the Restore point description field. The present date and time are automatically added to your restore point. Click Create. Click OK. Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback (see page 46).

  • Page 52: Undoing The Last System Restore

    Operating System Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 53 When the blue Dell logo appears, press <F12> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again. Use the arrow keys to select the CD-ROM option, and then press <Enter>.

  • Page 54: Reinstalling Windows 2000

    Operating System Windows 2000 operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 55 Use the arrow keys to select the CD-ROM option, and then press <Enter>. When the Windows 2000 Setup screen appears, ensure that the To setup Win2000 now, press ENTER option is highlighted. Then press <Enter>. Read the information in the License Agreement screen, and then press <F8>...
  • Page 56 When the Completing the Windows 2000 Setup Wizard screen appears, remove the CD from the drive, and then click Finish. The computer automatically restarts. So l vi n g Pro b l em s...

  • Page 57: Adding Parts

    S E C T I O N 3 A d d i n g Pa r t s Front and Back View of the Computer Removing the Computer Cover Rotating the Power Supply Looking Inside Your Computer Adding a 3.5-Inch Drive Adding Cards Adding Memory Replacing the Computer Cover...

  • Page 58: Front And Back View Of The Computer

    Front and Back View of the Computer A d d i n g Pa r ts CD headphone connector CD volume control dial floppy drive light power button CD activity light CD drive eject button floppy drive eject button hard drive light...
  • Page 59 voltage selection switch serial connector parallel connector video connector keyboard connector USB connectors (4) microphone connector line-out connector line-in connector power connector diagnostic lights mouse connector Adding Parts...

  • Page 60: Removing The Computer Cover

    Removing the Computer Cover A d d i n g Pa r ts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  • Page 61 Face the front of the computer. Place your left hand on the left side of the computer. Push back the release latch at the top-back edge of the computer to release the computer cover into your left hand. computer cover release latch CAUTION: Keep your hands clear of the metal edges on the computer.

  • Page 62: Rotating The Power Supply

    Rotating the Power Supply To access components on the system board or to add parts to the computer, you must rotate the power supply out of the way: A d d i n g Pa r ts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
  • Page 63 Lay the computer on its side as shown in the following illustration. Press the release latch while lifting the power supply. Rotate the power supply out of the computer while keeping the drive power cables clear. power supply release latch drive power cables Adding Parts...
  • Page 64 When you rotate the power supply back into the computer, gently lift the and hold the drive cables out of the way. Rotate the power supply into position until its release latch clicks. Lay the drive power cables along the top of the latch.

  • Page 65: Looking Inside Your Computer

    Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. release latch and padlock ring I/O panel drive bay drive bay hard drive power supply AC power receptacle Adding Parts...

  • Page 66: System Board

    fan connector serial (FAN) connector (SER) parallel connector (PAR) video connector (VID) diagnostic lights (DIAG LED) keyboard/mouse connectors (KEYBD MOUSE) USB connectors (USB 01, USB 23) microphone, line-out, line-in (AUDIO) modem connector (MODEM) CD connector (CD IN) PCI card connectors (PCI1, PCI2, PCI3, PCI4) page 73 power indicator (AUX PWR)

  • Page 67: Adding A 3.5-Inch Drive

    Adding a 3.5-Inch Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Your computer includes one 3.5-inch drive.
  • Page 68 While facing the front of the computer, press the front-panel release tab on the top of the computer. Swing the front panel away from the computer, disengage the two retaining hooks on the front panel, and carefully pull it away from the computer.
  • Page 69 Remove the front-panel insert. From the back of the front panel, press the release tab to the side. Then rotate the insert toward you, and remove it from the front panel. insert tabs (2) Rotate the power supply (see page 62). release tab Adding Parts...
  • Page 70 Remove the metal drive bay plate covering the bay. Using a screwdriver, pop out the metal plate from the left or right side of the computer. drive bay plate A d d i n g Pa r ts...
  • Page 71 Slide the drive assembly into the drive bay. NOTICE: Dell does not recommend routing cables over cards because the cables can restrict airflow, cause cooling problems, and interfere with removing and replacing the computer cover. If you must route cables over cards, be extremely cautious when removing and replacing the computer cover.
  • Page 72 A d d i n g Pa r ts Connect a power cable to the drive. power cable from power supply NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive. If you didn’t install a controller card in step 11, remove the tape from the wide cable connector and reattach the connector to the original drive.

  • Page 73: Adding Cards

    Replace the front panel. Fit the front panel’s two retaining hooks into their corresponding slots on the computer (see page 68). Then, rotate the front panel toward the computer until the front panel latches into position. Make sure that no cable connections were loosened during the procedure.
  • Page 74 Unscrew and remove the filler bracket for the card slot you want to use. filler bracket A d d i n g Pa r ts...
  • Page 75 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated. If the card is full-length, insert the front end of the card into the corresponding card guide at the front of the computer as you insert the card into its connector.
  • Page 76 fully seated A d d i n g Pa r ts Make sure that the card is fully seated and that its bracket is within the card slot. Secure the bracket on the end of the card with the screw you removed in step 6.

  • Page 77: Removing Cards

    Removing Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Shut down the computer (see page 20). Turn off any attached devices and disconnect them from their electrical outlets.

  • Page 78: Adding Memory

    Adding Memory You can increase your computer memory by installing memory modules on HINT: Memory purchased from Dell is the system board. See page 82 for information on the type of memory covered under your supported by your computer. computer warranty.
  • Page 79 To insert a module, press out the securing clip at each end of the memory connector. securing clips (2) notches (2) memory module connector cutouts (2) step 7 step 8 Align the notches on the bottom of the module with the crossbars in the connector.

  • Page 80: Replacing The Computer Cover

    HINT: The system memory value reported by the operating system is 1 or 2 MB less than the memory installed because Replacing the Computer Cover that memory is reserved for video functions. A d d i n g Pa r ts Rotate the power supply back into place (see page 64).

  • Page 81: Appendix

    S E C T I O N 4 A p p e n d i x Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy...

  • Page 82: Specifications

    Specifications Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip Expansion Bus Bus types Bus speed PCI connectors PCI connector size PCI connector data width (maximum) Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory...
  • Page 83 Drives Externally accessible Internally accessible Available devices Ports and Connectors Externally accessible: Serial Parallel Video Keyboard Mouse Audio Internally accessible: Primary EIDE channel Secondary EIDE channel Floppy drive Video Video controller Audio Audio controller Present only on computers with built-in audio capabilities. Present only on computers with built-in audio capabilities.
  • Page 84 Controls and Lights Power control Power light Hard-drive access light Diagnostic code lights Power DC power supply: Backup battery Physical Height x Width x Depth Weight Environmental Temperature: Appendix Wattage Heat dissipation Voltage (switch-selectable on back panel) Operating Storage At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). push button green green...
  • Page 85 (continued) Environmental Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). 20% to 80% (noncondensing) 0.25 G at 3 to 200 Hz at 1/2 octave/min 0.5 G at 3 to 200 Hz at 1/2 octave/min bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec)

  • Page 86: Standard Settings

    Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen. Appendix...

  • Page 87: Viewing Settings

    Viewing Settings Turn on (or restart) your computer. When the blue Dell™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft your computer and try again.

  • Page 88: Clearing Forgotten Passwords

    Clearing Forgotten Passwords If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). Appendix CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Your Computer"...

  • Page 89: Replacing The Battery

    Remove the computer cover (see page 60). Reconnect the jumper plug to jumper PSWD (see page 66). Replace the computer cover (see page 80), plug your computer into an electrical outlet, and turn on the computer. Turning on your computer with the PSWD jumper installed reenables the password feature.

  • Page 90: Dell Technical Support Policy (U.s. Only)

    Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.

  • Page 91: Definition Of "Dell-Installed" Software And Peripherals

    All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstand- ard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

  • Page 92: Contacting Dell

    If you need assistance in determining which codes to use, contact a local or an international operator. See "Dell Technical Support Policy" on page 90 for a description of the hardware and software support provided by Dell. Contact Numbers and Addresses...
  • Page 93 Country Code: 43 Home/Small Business Customer Care City Code: 1 Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Barbados General Support Belgium (Brussels) Technical Support International Access Code: 00 Customer Care...
  • Page 94 Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-387-5759 416 758-2400 toll-free: 1-800-847-4096 toll-free: 1-800-387-5752 416 758-2200 toll-free: 1-800-567-7542 toll-free: 1-800-387-5755 toll-free: 1-800-950-1329 1-800-805-7541 toll-free: 1230-020-4823 toll-free: 800 858 2437 toll-free: 800 858 2333 toll-free: 800 858 2060...
  • Page 95 Czech Republic (Prague) Technical Support International Access Code: 00 Customer Care Country Code: 420 City Code: 2 TechFax Switchboard Website: support.euro.dell.com E-mail: czech_dell@dell.com Denmark (Copenhagen) Technical Support International Access Code: 00 Customer Care (Relational) Country Code: 45 Home/Small Business Customer Care...
  • Page 96 International Access Code: 990 Technical Support Fax Country Code: 358 Relational Customer Care City Code: 9 Home/Small Business Customer Care Switchboard Website: support.euro.dell.com E-mail: fin_support@dell.com E-mail Support (Servers): Nordic_support@dell.com France (Paris) (Montpellier) Home and Small Business International Access Code: 00...
  • Page 97 Country Code: 49 Global Segment Customer Care City Code: 6103 Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Guatemala General Support Hong Kong Technical Support International Access Code: 001 Customer Service (Penang, Malaysia)
  • Page 98 U.K. Customer Care (Dial number within U.K. only) Corporate Customer Care Ireland Sales U.K. Sales (Dial number within U.K. only) SalesFax Switchboard Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Italy (Milan) Home and Small Business International Access Code: 00 Technical Support Country Code: 39...
  • Page 99 City Code: 44 Technical Support Outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (Up to 400 employees)
  • Page 100 International Access Code: 00 Home/Small Business Sales (Brussels, Belgium) Country Code: 352 Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) Website: support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales...
  • Page 101 Country Code: 31 Home/Small Business Sales City Code: 20 Home/Small Business Sales Fax Corporate Sales Corporate Sales Fax Switchboard Website: support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business International Access Code: 00 Government and Business Country Code: 64 Sales...
  • Page 102 Norway (Lysaker) Technical Support International Access Code: 00 Relational Customer Care Country Code: 47 Home/Small Business Customer Care Switchboard Fax Switchboard Website: support.euro.dell.com E-mail Support (Portable Computers): nor_nbk_support@dell.com E-mail Support (Desktop Computers): nor_support@dell.com E-mail Support (Servers): Nordic_server_support@dell.com Panama General Support...
  • Page 103 Technical Support International Access Code: Customer Care 09/091 Sales Country Code: 27 City Code: 11 Switchboard Website: support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian and Pacific Customer Technical Support, Customer Service, Countries and Sales (Penang, Malaysia) Spain (Madrid) Home and Small Business...
  • Page 104 Fax Technical Support Sales Website: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) International Access Code: 00 Technical Support (Corporate)
  • Page 105 Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Website: support.euro.dell.com Customer Care Website: dell.co.uk/lca/customerservices E-mail: dell_direct_support@dell.com Department Name or Service Area, Website and E-Mail Address...
  • Page 106 Automated Order-Status System International Access Code: 011 AutoTech (For portable and desktop computers) Country Code: 1 Dell Home and Small Business Group (For portable and desktop computers): Customer Technical Support (Return Material Authorization Numbers) Customer Technical Support (Home sales purchased via www.dell.com)

  • Page 107: Returning Items For Warranty Repair Or Credit

    Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
  • Page 108 Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117.

  • Page 109: Fcc Notices (U.s. Only)

    Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...
  • Page 110 Appendix Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 111: Nom Information (Mexico Only)

    (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.

  • Page 112: Limited Warranties And Return Policy

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 113 Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the limited warranty period. See "Contacting Dell" on page 92 to find the appropriate contact information for obtaining customer assistance.

  • Page 114: Two-Year Limited Warranty (U.s. Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 115 Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable.
  • Page 116 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 117 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 118: Three-Year Limited Warranty (U.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 119 Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable.
  • Page 120 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 121: Four-Year Limited Warranty (U.s. Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 122 You must report each instance of hardware failure to Dell's Customer Technical Support in advance to obtain Dell's concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in the continental U.S., where applicable.
  • Page 123 Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange.

  • Page 124: One-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell's Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty.
  • Page 125 Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. See "Contacting Dell" on page 92 to find the appropriate contact information for obtaining customer assistance.

  • Page 126: Two-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 127 Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada, where applicable.
  • Page 128 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 129: Three-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 130 Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 131 Coverage During Years Two and Three During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
  • Page 132 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 133: Total Satisfaction" Return Policy (U.s. Only)

    If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.

  • Page 134: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)

    Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.
  • Page 135 Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
  • Page 136 Appendix...

  • Page 137: Index

    47 connectors, 66 contact numbers, 92 cover removing, 60 replacing, 80 crashes, 42 Dell support policy, 90 display. See monitor drivers reinstalling, 45 drives adding a 3.5-inch, 67 fixing problems, 37 DVD drive fixing problems, 39...
  • Page 138 floppy drive fixing problems, 37 front door, 58 hard drive fixing problems, 40 help file accessing, 26 installing cards, 73 installing drives, 67 installing memory, 78 Internet fixing problems, 43 IRQ conflicts, 47 keyboard fixing problems, 37 memory adding, 78 connectors, 66 removing, 78 messages...
  • Page 139 system board connectors, 66 System Restore, 49, 52 system setup program, 86 technical assistance telephone numbers and addresses, 92 warranty repair or credit, 107 Tell Me How help file accessing, 26 troubleshooting, 24 turning off the computer, 20 video fixing problems, 28 volume adjusting, 30 warranty information, 112...
  • Page 140 Index...

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