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Getting Help
Dell Support e-mail addresses
•
mobile_support@us.dell.com
•
support@us.dell.com
•
la-techsupport@dell.com
(Latin America and
Caribbean countries only)
•
apsupport@dell.com
(Asian/Pacific
countries only)
Dell Marketing and Sales e-mail addresses
•
apmarketing@dell.com
(Asian/Pacific
countries only)
•
sales_canada@dell.com
(Canada only)
Anonymous file transfer protocol (FTP)
•
ftp.dell.com
Log in as user: anonymous, and use your
e-mail address as your password.
AutoTech Service
Dell's automated support service–AutoTech–
provides recorded answers to the questions
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most frequently asked by Dell customers about
their portable and desktop computers.
When you call AutoTech, use your touch-tone
telephone to select the subjects that correspond
to your questions. For instructions on accessing
the telephone number to call your region, see
"Contacting Dell" on page 45.
Automated Order-Status Service
To check on the status of any Dell products that
you have ordered, you can go to support.dell.
com, or you can call the automated order-
status service. A recording prompts you for the
information needed to locate and report on your
order. For the telephone number to call your
region, see "Contacting Dell" on page 45 for
problems with your order.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For
the telephone number to call for your region,
see "Contacting Dell" on page 45.
Product Information
If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see "Contacting Dell" on page 45.
Returning Items for Repair Under
Warranty or for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
1.
Call Dell to obtain a Return Material
Authorization Number, and write it clearly
and prominently on the outside of the box.
2.
For the telephone number to call for your
region, see "Contacting Dell" on page 45.
3.
Include a copy of the invoice and a letter
describing the reason for the return.
4.
Include a copy of the Diagnostics Checklist
(see "Diagnostic Checklist" on page 44),
Getting Help
indicating the tests that you have run and
any error messages reported by the Dell
Diagnostics (see "Dell Diagnostics" on
page 32).
5.
Include any accessories that belong with
the item(s) being returned (power cables,
software, guides, and so on) if the return is
for credit.
6.
Pack the equipment to be returned in the
original (or equivalent) packing materials.
7.
You are responsible for paying shipping
expenses. You are also responsible for
insuring any product returned, and you
assume the risk of loss during shipment to
Dell. Collect On Delivery (C.O.D.) packages
are not accepted.
8.
Returns that are missing any of the
preceding requirements will be refused at
Dell's receiving dock and returned to you.
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