Iridium Pilot User Manual
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Iridium Pilot User Manual

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See also: Installation Manual
User Manual also applies to Iridium OpenPort units
of the United States of America. The U.S. Government
may restrict the export or re-export of this product
For further information, contact the U.S. Department
Every effort has been made to ensure the correctness andcompleteness of the
material in this document. No company shall be liable for errors contained herein. The
information in this documentis subject to change without notice. No warranty of any
kind is made with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
Prior to installing or using Iridium Pilot, read and
understand this User Manual and the Installation Guide,
including the safety warnings and information.
Failure to do so could result in serious injury or death.
If you do not have the Iridium Pilot Installation Guide, it can be found at
www.iridium.com, or call 1-866-947-4348 and request that a,
Iridium, the Iridium Logo, Iridium Pilot and any other trademark or
service mark referred to or displayed in this document are trademarks
User Manual
using firmware version AO12001 or higher.
Effective May 2012
Export Compliance Information. This product is
controlled by the export laws and regulations
to certain individuals and/or destinations.
of Commerce, Bureau of Industry and Security
or visit www.bis.doc.gov.
Installation Guide be sent to you.
or registered trademarks of Iridium Satellite LLC.
© Copyright 2012 Iridium Satellite LLC
All rights reserved. (version BUG1202)
Version 2
Notice:
Disclaimer:

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Summary of Contents for Iridium Pilot

  • Page 1 Failure to do so could result in serious injury or death. If you do not have the Iridium Pilot Installation Guide, it can be found at www.iridium.com, or call 1-866-947-4348 and request that a, Installation Guide be sent to you.
  • Page 2 User Manual, the Installation Guide, and the Limited Warranty. By using the Iridium Pilot, you are indicating that you agree to comply with the terms set forth in this User Manual as well as the Installation Guide, including without limitation the Limited Warranty, including the section describing permitted use of Iridium Pilot (the “Conditions of Use”).

  • Page 3: Table Of Contents

    5.0 Troubleshooting ....................................49 5.1 LED Troubleshooting Charts ..............................50 Section VI – APPeNDICeS ..........................55 Appendix A – Regulatory ..................................55 Appendix B – Specifications ................................58 Appendix C – Limited Warranties, Conditions of Use and Limitations of Liability ............61 Iridium Pilot User Manual...
  • Page 4 Iridium Pilot User Manual...

  • Page 5: Section I - Introduction

    1.1 About this Manual This is a user manual for the Iridium Pilot system. The readers of the manual include anyone who is using or intends to use this system. No specific skills are required to operate the Iridium Pilot. However, it is important that you observe all safety requirements listed in Section 1.5 of this manual, and operate the system according...

  • Page 6: Terms To Know

    Failure to do so could result in serious injury or death. If you do not have the Iridium Pilot Installation Guide, it can be found at www. iridium.com, or call 1-866-947-4348 and request that an Installation Guide be sent to you.
  • Page 7 When the system power is ON keep all personnel a minimum of 1.0 m (3.3 ft.) from the antenna (see Radiation Hazard). Failure to do so could result in serious injury or death. Iridium Pilot User Manual...
  • Page 8 Exposure Environment, for work-related use. Transmit only when person(s) are at least the minimum distance from the properly installed, externally mounted antenna. If you have any concerns about the adequacy of the mounting or support for the Iridium Pilot device, seek advice from a structural engineer or other qualified individual.

  • Page 9: Overview Of System Operation

    Damage to the paint coating may allow rust to the ADE which could result in failure of the ADE. This in turn could cause disruption in operation of the Iridium Pilot device or danger from a falling unit. Avoid damaging the paint coating. If damage occurs, re-apply appropriate anti-corrosion paint.
  • Page 10 An Iridium Pilot voice or data call is received by the closest satellite to the device’s current location, anywhere on the Globe. The traffic is routed through the meshed satellite network and lands at the Alaska Ground Station, and, is then routed over terrestrial networks to the Gateway in Arizona. At the gateway, traffic is converted back to internet protocol (IP) and voice, depending on call type and delivered to the IP cloud or the public switched telephone network (PSTN).
  • Page 11 4. AC Power Supply Unit: The AC Power Supply Unit (PSU) provides power to the BDE. 5. POTS handsets (see page 5.2): Two handsets are provided with your Iridium Pilot Equipment: a Standard Phone for installation on the bridge, and one Crew Phone, designed for quick access to Iridium GoChat™...
  • Page 12 Iridium Pilot User Manual...

  • Page 13: Section Ii - Getting Started

    3. Power on and replace the SIM cover. 4. Connect computer/router via Ethernet port. 5. Connect phones and/or PBX via RJ11 ports. 6. Check all connections. Figure 2.1 Slide Locking Tab Insert OpenPort SIM card Figure 2.2 Figure 2.3 Iridium Pilot User Manual...

  • Page 14: Data Connection

    The BDE provides one RJ-45 port for connection to your computer or network. The internal structure of the computer network depends on your needs. The Iridium Pilot is capable of handling everything from the connection of a single PC to a complete Ethernet network. The data port provides an Ethernet connection of 10BaseT using an RJ45 connector.

  • Page 15: Phone Connection

    Power Cord 2 m User Supplied Captain’s Phone Crew’s Handset Optional Power Module Computer and & 2 m RJ-11 Cable & 2 m RJ-11 Cable Handset Ethernet Cable 2.4 Connection Check Check all connections before powering the system on. Iridium Pilot User Manual...

  • Page 16: System Safety Check

    1. Ensure that your equipment is properly grounded and there is power to the units. 2. Make sure the valid Iridium Pilot SIM card is installed in the SIM holder and the SIM card slide locking tab is in the correct position. RJ-45 port is connected to a computer, switch, router or server, and RJ-11 ports are connected to handsets.

  • Page 17: Starting The System

    2.6 Starting the System 1. On the BDE, press the on/off Power Switch located under the SIM cover. The system authentication will occur and the ADE will automatically establish a link with the Iridium network. Figure 2.6 on/o Indicator Light...

  • Page 18: Sim Validation & Led Indicators

    2.7 SIM Validation & LeD Indicators In order to access the Iridium network the BDE must have a valid SIM card installed. The number and type (“Standard” or “Crew”) of voice lines available is set when your Service Provider provisions (enables) the SIM card.

  • Page 19: Section Iii - System Configuration

    IP Address This is the IP address of the Iridium Pilot unit as seen from the vessel. The factory default is 192.168.0.1. You should not change this default unless there is already LAN equipment on the vessel, in which case you must set this to an unused IP address of ship-side LAN.
  • Page 20 DNS is used to convert network names (such as www.google.com) into the IP addresses needed to connect to the device. The factory default is disabled. The Iridium Pilot unit acts as a switching station so that it automatically forwards DNS requests to the appropriate DNSserver.

  • Page 21: Client Configuration

    IP address to be used by this computer. Note: This IP address should be different from the Iridium Pilot unit while still being in the same IP range. For example, if the Iridium Pilot unit is configured as 192.168.0.1 (default), then a computer connected to the IBSU must be configured within the IP range 192.168.0.x where x is anything between 2 and 254.
  • Page 22 5. Next, set the Subnet mask: to 255.255.255.0 6. Enter the IP address of the Iridium Pilot unit for the field marked Default gateway. 7. Lastly, check the radio button for Use the following DNS server addresses: and enter the DNS server address provided by your Service Provider for the Preferred DNS server address.

  • Page 23: Accessing The Graphics User Interface (Gui)- Ibsu Web

    (192.168.0.1), press the network reset button on the BDE. Figure 3.2 Reset button 3. Select “Login” for administrator level diagnostics. Type in the user name and password specified by Iridium. Call your Service Provider if login fails. 4. Select the appropriate link: Select to link to: • Status...
  • Page 24 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Status Select Status to link to Counters, Diagnostics, Configuration, and Admin Password. This page provides: • LED Status • Signal Strength • SIM status • GPS status, location • Satellite Connection status • Voice Line status Iridium Pilot User Manual...
  • Page 25 Select Counters to link to Status, Diagnostics, Configuration, and Admin Password. This page provides: • Voice Call Information • Data Use Information Figure 3.5 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
  • Page 26 The Antenna array requires Admin login. You will not see this array unless you are logged in as Admin. Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...

  • Page 27: Port Forwarding (Available Firmware Versions Ao09004 And Higher)

    3.4 Port Forwarding (Available firmware versions AO09004 and higher) Port forwarding is taking a port on the outside of the Iridium Pilot, such as port 80 (typically used for web servers) and passing it to another machine on the internal network, on the same port (80).
  • Page 28 • The internal port number which will be receiving the data. Note: If you are redirecting as well, this number will be different than the external port number. • The IP address of the computer which is receiving the data. Note: This will need to be on the same subnet as the Iridium Pilot IBSU. • The protocol for the data: TCP or UDP. Figure 3.8 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 29: User Profiles

    The Guest level provides the user basic access to the system, but does not allow the user to make any changes to the system. Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...

  • Page 30: Performance Enhancement Proxy (Available In Versions Ao12001 And Higher)

    To disable PEP, de-select the checkbox. To configure Compression, when logged in as Administrator, from the configuration page, select which option you want from the dropdown menu. PEP configuration will not be accessible until Iridium Gateway update is complete. Iridium Pilot User Manual...

  • Page 31: Firewall (Available In Versions Ao12001 And Higher)

    The maximum number of IP addresses that can be specified in the white list is 12. If you are using Static IPs for DNS, or Iridium DNS servers, then the addresses must be added to the White List filtering. For Iridium DNS servers use: - 10.20.20.30...
  • Page 32 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. To enable the white listing feature: 1. Check the Enable White List checkbox: Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
  • Page 33 2. IP address white listing is now enabled and only the IP address entered will be accessible from the Pilot ISU From the main status page, the feature will appear as shown when IP White Listing feature is enabled and no attempts are being made outside of the trusted list.
  • Page 34 Timestamp reflects the time in GMT, of the last attempt that was made to reach the IP address indicated, that is NOT on the trusted list. Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
  • Page 35 These entries are “cleared”, if the ISU is reset, or if attempts to access more than 5 blocked destinations. The oldest entry is then removed. Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
  • Page 36 3. On the subsequent web page click OK and the address will be removed from the table: Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
  • Page 37 From the main status page, the disabled feature will appear as IP White Listing feature Disabled, as shown below: Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...

  • Page 38: Bulk Configuration (Available In Versions Ao12001 And Higher)

    Iridium Pilot units being deployed across multiple locations. Bulk configuration provides an easy way to fully configure a Pilot IBSU by applying a configuration defined by a plain text file. The bulk configuration file format consists of several lines where each line describes a single...
  • Page 39 NOTE: Configured port forwarding rules must be in a contiguous block starting with rule 1, otherwise unexpected behaviour may occur. For example configuring rules 1,2,3,4 would be fine, but configuring 1,2,8,9 would be wrong as would configuring rules 5,6,7. Iridium Pilot User Manual...
  • Page 40 0x02 – ZLIB data compression enabled 0x04 – PEP enabled Firmware_Notification Enables or disables the new firmware Firmware_Notification enabled available notification on the ISU’s diagnostics web page, , takes and enumeration of the format “enabled” or “disabled” as input. Iridium Pilot User Manual...
  • Page 41 3.8.3 Uploading the Configuration A configuration file can be uploaded to a Pilot IBSU in two ways, either via the IBSU’s configuration web page or using the firmware upgrade tool. To upload a configuration file via the IBSU web pages: 1. Login to the ISU web pages as an administrator 2.
  • Page 42 4. Check the Upgrade Unit’s Configuration check box. 5. Click on the file browse icon in the Reconfigure Unit box. 6. Select the configuration file from the dialog box. 7. Click Activate. Iridium Pilot User Manual...
  • Page 43 3.9 New Firmware Notification (available in version A012001 and higher) The Iridium Pilot comes with a New Firmware Notification feature, which allows you to manage the firmware upgrade process, as detailed in section 4.3 of this User Manual. An automated notification is provided on the Device Configuration page of the IBSU GUI, indicating a newer version is available.
  • Page 44 Iridium Pilot User Manual...

  • Page 45: Section Iv - System Operation

    The default user name and password is “admin”. Change the password if desired. Important The Iridium Pilot unit supports “connect on demand” and will make a connection across the Iridium network if a data device tries to access an address outside the local area network. It is the user’s responsibility to secure the system from outside access.

  • Page 46: Telephony Operation

    BDE. Telephony calls on a standard line can be placed by dialing the country code followed by the number and a “#” symbol. Iridium Pilot does not require a “+” or “00” prior to entering the country code. Crew calls require the use of the pre-programmed buttons on the crew handset Iridium provides.
  • Page 47 & 2 m RJ-11 Cable Voice Call from handset A voice line can be configured to one of two line types, A crew line which must use an Iridium Pilot Crew handset, or a Standard line: Follow these steps when calling from a Standard line: 1.
  • Page 48 Voice Call Using Iridium Prepaid Platform (Iridium GoChat™) Iridium Pilot uses a dedicated phone for crew calling which requires an Iridium GoChat card (see your service provider for information on how to purchase an Iridium GoChat card). Placing a call requires pressing a dedicated speed-dial button, then entering the phone number followed by the #.

  • Page 49: Call Forwarding

    • Activation: dial *61# • Deactivation: dial *62# • Check Status: dial *63# [A voice prompt will be played indicating if Call Forward No Answer is enabled and the number that is registered to forward calls.] Call Forward Not Reachable Forwards incoming calls after no response in reaching the Iridium Pilot unit (e.g., unit is turned off ). • Register: dial *24* <number> # [Specifies the number to forward to if there is no response in reaching the unit.] • Activation: dial *25# • Deactivation: dial *26# • Check Status: dial *27# [A voice prompt will be played indicating if Call Forward Not Reachable is enabled and the number that is registered to forward calls.]...
  • Page 50 Crew line. To access your Voice Mail box a user can dial *86#. The user will be able to access the Voice Mail system to check and retrieve Voice Mail messages in the language settings of the subscriber line. On an Iridium Standard Handset the user can retrieve the Voice Mail by pressing the red Voice Mail Notification button at the bottom of the phone.

  • Page 51: Firmware Upgrades

    IP address of the terminal. 3. If you see the Iridium Pilot status web page, proceed to step 4. Otherwise, you may need to configure TCP/IP properties in your computer – please refer to Section 4.12 for detailed instructions on computer setup.
  • Page 52 6. Turn the unit off for 30 seconds and then turn it on again. 7. To verify that the new software version was installed, connect to the Iridium Pilot Admin web page (see step 2), and click “diagnostics”. The software version is displayed on this page.

  • Page 53: Section V - Troubleshooting

    • Configuration (of ISU, IP network or provisioning) There are three main sources of information for troubleshooting: 1. The IBSU Status Web Pages (default address http://192.168.0.1) 2. BDE LEDs (also found on Status web page) 3. Site Survey Tool 4. Antenna Utility Iridium Pilot User Manual...

  • Page 54: Led Troubleshooting Charts

    Access to SIM problem Not Used port 3 not provisioned call (ringing) network provisioned. for use. or call in denied - see *Or handset progress. Web Page for off hook. details. *The BDE does not know what services are provisioned until it has connected to the network so this LED will be off at initial power up. Iridium Pilot User Manual...
  • Page 55 GPS has failed. data Amber Access to network denied - see Access to the Iridium network has been Web Page for details. denied, there are a number of reasons for this below for details (see Access Denied table, page 9.3).

  • Page 56: Signal Strength

    • Once the survey begins, graph data will begin to populate. There are 251 channels to test so it can take several minutes. Note: If you do not stop or allow the survey tool to complete, the Iridium Pilot unit will be left in test mode. You need to power cycle the unit to force it out of test mode.
  • Page 57 Denial of access will be indicated by the voice and data LEDs on the BDE illuminating Amber. Access to the Iridium network may be denied for a number of reasons. The following items contain information that you may be asked to provide when contacting your service provider.
  • Page 58 Iridium Pilot User Manual...

  • Page 59: Section Vi - Appendices

    • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Modifications to this device not expressly approved by Iridium Satellite LLC may void authority granted under the rules of the Federal Communications Commission to operate this device. Industry Canada This product is compliant with Industry Canada RSS-102 for RF Exposure.
  • Page 60 FCC Declaration of Conformity Iridium Pilot User Manual...
  • Page 61 Declaration of Conformity Iridium Pilot User Manual...

  • Page 62: Appendix B - Specifications

    Output Power 100 W (24 volts @ 4.2 Amps max) DC input (power module) DC Input Voltage 11 to 32 VDC Power In Standby 18 Watts Power During Call 22 Watts Power During Data 31 Watts Iridium Pilot User Manual...
  • Page 63 19.0 cm Height 5.5 cm Weight 1.35 kg Mounting Indoor, flat, vertical wall (supports BDE weight) Power Module Length 14.0 cm Width 5.9 cm Height 3.5 cm Weight < 0.5 lb Interconnect Cable Length (1) Length (2) 70m (optional) Iridium Pilot User Manual...
  • Page 64 SIM Card Furnished by Iridium Service Provider Data 10 baseT Voice 1 RJ-11 (2 wire) / POTS Voice 2 RJ-11 (2 wire) / POTS Voice 3 RJ-11 (2 wire) / POTS ADE Connector RJ-45 (proprietary) Iridium Pilot User Manual...

  • Page 65: Appendix C - Limited Warranties, Conditions Of Use And Limitations Of Liability

    Iridium warrants only that the Product, not including Accessories, shall be free from defects in materials and workmanship for a period of sixty (60) months (five (5) years) from the date of sale to the end-user. Iridium Pilot Accessories shall be covered by this Limited Warranty for twelve (12) months (one (1) year). Iridium does not authorize any person to assume or create for it any other obligation or liability in connection with any Product or Accessories.
  • Page 66 3. LIMITeD WARRANTy CLAIMS – PURChASeR ReMeDIeS At its sole discretion, Iridium shall, at no charge to Purchaser, either repair or replace the Product or Accessories, or refund the purchase price of a Product or Accessories that does not conform to this LIMITED WARRANTY, provided that the Product or Accessories is returned in accordance with the instructions set forth below and within the LIMITED WARRANTY period set forth in Section 1 above.
  • Page 67 Purchaser and all users of the Product and Accessories, including but not limited to the use of the Iridium phone services, in conjunction with 911, 112, or any other emergency or distress call services, both public and privately...
  • Page 68 Terms and Conditions and further agrees to pay all costs, damages, fines and other amounts incurred by Iridium, or on Iridium’s behalf, in the defense of any such claims or actions. Airtime charges remain applicable for any and all misuse of the Product or Accessories.
  • Page 69 (and the terms and conditions of the Agreement shall apply to) computer programs, including firmware, as provided to Purchaser by Iridium or an authorized Iridium reseller, and any upgrades, updates, bug fixes or modified versions thereto (collectively, ”Upgrades”) or backup copies of any of the foregoing.
  • Page 70 Products or Accessories that do not conform to the Iridium Pilot Products Terms and Conditions. If a Product or Accessories sold by Iridium is found to be faulty within the first one hundred twenty (120) days of use, it is considered to be an out-of-the-box failure. As such, the customer should contact their Service Provider to coordinate an RMA.
  • Page 71 Iridium to Service Provider for return to the customer. Following the assignment of an RMA by Iridium, the Service Provider may direct their affiliate or customer to ship the damaged unit directly to an Iridium Authorized Repair Center, per return address stated on Iridium issued RMA form.
  • Page 72 The Iridium Pilot Product Warranty Policy is administered by your Service Provider and/or Iridium. Any warranty inquiries should be faxed or emailed to your Iridium Service Provider or your Point-of-Sale as described above. To identify a Service Provider in your area, please contact Iridium.

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