Troubleshooting Guide - Shark S3901NZ Owner's Manual

Troubleshooting Guide

PROBLEM
The Shark Lift-Away
®
Steam Pocket Mop will not
®
turn-on.
The unit will not make steam.
The Shark Lift-Away
®
Steam Pocket Mop leaves
®
water on the floor.
Cannot select steam setting/
flashing blue light remains on.
The Shark Lift-Away
®
Steam Pocket Mop left a
®
white spot on the floor.
Floors are cloudy, streaky or
spotty after steaming.
The Shark Lift-Away
®
Steam Pocket Mop is hard
®
to push.
The nozzle leaves water
drops on the garment.
POSSIBLE REASONS & SOLUTIONS
Pro
™
Your steam mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
Is there water in the water tank? If not, add water to your steam mop
following instructions on page 7.
If the unit still does not make steam, follow the instructions on
clean the nozzle.
Check to see if your cleaning pocket is too wet. We recommend you
Pro
™
unplug the steam mop and change the cleaning pocket.
Make sure the cleaning pocket is attached correctly.
If you have already plugged in your unit, unplug and try a different outlet.
This may reset the standby mode.
Add water to the tank and select steam setting by pressing the standby
button.
Do not leave your steam mop on the floor with a damp or wet
Pro cleaning pocket.
™
If you're using tap water, we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
The cleaning pocket might be dirty. Flip or change the cleaning pocket.
If you washed the cleaning pocket with powder detergent, then your
pocket could be damaged and require
Service Team for Replacement Pockets.
This could also be an indication of prior soap or grease residue that has
accumulated on the floor. As our steam mops use only a small amount
of water, it may not be wet enough to rinse off the accumulation that the
steam is bringing to the surface. We suggest rinsing the floor with nothing
but water, letting it dry, and then steam mopping again with a clean
pocket. One or more rinses generally removes the residue.
A more stubborn case may require you to rinse the floor with a mix of one
part vinegar and two parts water.
Make sure the cleaning pocket is attached correctly.
Pro
™
Check to see if the cleaning pocket is excessively dirty. If so, replace the
cleaning pocket.
The small steam bonnet frame must be in place at all times during usage.
The bonnet prevents water drops from being left on the garment and
removes impurities from your water.
If the steam bonnet is too wet or the frame has condensation, let the unit
cool for 30 minutes, remove the steam bonnet and let it dry out before
using again, or replace with a new steam bonnet.
replacement. Contact our Customer
CUSTOMER CARE - AU: 1800 890 840
page 21 to
22