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13
Symptom
Remedy
DTS-HD, Dolby TrueHD, and Dolby
Signals from the player connected via analog or digital (fiber optic/coaxial) audio cable
Atmos audio cannot be played.
cannot be sent. Make a connection using HDMI to the player
Select HDMI by switching the audio input signal
When the player audio output setting is set to PCM conversion, change the player audio
output setting.
There maybe the case whether the player audio output settings are in DTS or Dolby
Digital Conversion mode (name of the setting differs depending on player. Example:
Re-encoding, BD video sub-audio, BD video extended audio). Change the player audio
output settings.
Certain listening modes or
Some functions cannot be selected, depending on the input signal and listening mode.
HOME MENU items cannot be
selected.
The volume level drops automati-
The temperature within the unit has exceeded the allowable value. Try moving the unit for
cally.
better ventilation (see
Volume seems different when input
Set the Channel Level setting to ALL, then adjust the volume of the respective input
is switched.
sources (see
Input Volume Absorber
When HDZONE is ON, multi-channel
When HDZONE is selected in Speaker System and also the same HDMI input is selected
audio sources are not output in the
for both the main zone and HDZONE, 2-channel PCM audio sources are output from the
main zone.
main zone as well. To output multi-channel audio sources, set HDZONE to OFF or change
the HDZONE input.
No HDZONE sound is output.
With HDZONE, multi-channel audio may not be output. In this case, set the audio output
setting of your playback device to 2-channel PCM.
BT AUDIO
Symptom
Remedy
The Bluetooth wireless technology
Check that no object that emits electromagnetic waves in the 2.4 GHz band (microwave
device cannot be connected or oper-
oven, wireless LAN device or Bluetooth wireless technology apparatus) is near the unit. If
ated. Sound from the Bluetooth wire-
such an object is near the unit, set the unit far from it. Or, stop using the object emitting
less technology device is not emitted
the electromagnetic waves.
or the sound is interrupted.
Check that the Bluetooth wireless technology device is not too far from the unit and that
obstructions are not set between the Bluetooth wireless technology device and the unit.
Set the Bluetooth wireless technology device and the unit so that the distance between
them is less than about 10 m and no obstructions exist between them.
The Bluetooth wireless technology device may not be set to the communication mode
supporting the Bluetooth wireless technology. Check the setting of the Bluetooth wireless
technology device.
Check that pairing is correct. The pairing setting was deleted from this unit or the Blue-
tooth wireless technology device. Reset the pairing.
Check that the profile is correct. Use a Bluetooth wireless technology device that sup-
ports A2DP profile and AVRCP profile.
(page 37
).
(page 73
).
Installing the receiver
on
page 10
).
on
page 92
).
Video
Symptom
Remedy
No image is output when an input is
Check the video connections of the source component.
selected.
For HDMI, or when V.CONV is set to OFF and a TV and another component are con-
nected with different cords (in
your TV to this receiver using the same type of video cable as you used to connect your
video component. For the component video input, however, signals are only output from
the HDMI OUT 1 or HDMI OUT 2 terminal, so when using the component video input,
set V.CONV to ON.
Make sure the input assignment is correct for components connected using component
video or HDMI cables (see
Check the video output settings of the source component.
Check that the video input you selected on your TV is correct.
Some components (such as video game units) have resolutions that may not be con-
verted. If adjusting this receiver's Resolution setting (in
page 89
) and/or the resolution settings on your component or display doesn't work, try
switching V.CONV (in
When the device is connected using an HDMI OUT terminal, press the remote con-
trol's OUT P. button to check the HDMI OUT output setting. For OUT 3, also check the
MAIN/HDZONE setting at ZONE Setup.
When the HDMI OUT 1/2 setting of the output parameter function is set to OFF, set it to ON.
If HDZONE is set to on, video images connected using a video cable or component cable are
not output from the HDMI terminal. To output video images, turn HDZONE off
When content that is protected by the HDCP 2.2 protocol is output from a source player,
output of video is not possible on televisions and projectors that do not support HDCP
2.2. Please prepare a television or projector that supports HDCP 2.2. Also, this receiver's
HDCP 2.2 compatible input terminals are BD, HDMI IN 1, and HDMI IN 2. When making
connections other than the said terminal(s), please use these terminals instead.
Noisy, intermittent, or distorted
Sometimes a video deck may output a noisy video signal (during scanning, for example),
picture.
or the video quality may just be poor (with some video game units, for example). The pic-
ture quality may also depend on the settings, etc. of your display device. Reconnect the
source and display device using the same type of connection (component or composite),
then start playback again.
Video signals are not output from the
When a monitor only compatible with resolutions of 480i is connected to the component
component terminal.
terminal and another monitor is connected to the HDMI terminal, the video signals may
not be output to the monitor connected to the component terminal. If this happens, do
the following:
— Turn off the power of the monitor connected to the HDMI terminal.
— Change the VIDEO P. menu SCAL setting (see
— Video signals from the HDMI terminal cannot be output to the component terminals.
Input the video signals from the player or other source to the composite or component
terminals. When using the component terminal, assign it at Input Setup (see
Setup menu
The picture's movement is unnatural.
When Resolution under VIDEO PARAMETER is set to 1080/24p or 4K/24p, the picture
may not be displayed properly for some source materials. In this case, set the resolution
to something other than 1080/24p or 4K/24p
Video parameters cannot be used.
For audio only input (TUNER, CD, and TV), the video parameter function cannot be used.
Use for video or input with a GUI display.
Cannot be used when the HDZONE is ON. Turn OFF the HDZONE.
120
Setting the Video options
on
page 89
), you must connect
The Input Setup menu
on
page 59
).
Setting the Video options
Setting the Video options
on
page 89
) to OFF.
Setting the Video options
on
page 59
).
(page 89
).
FAQ
on
(page 93
).
on
page 89
).
The Input
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