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Table of Contents
Troubleshooting
Related Manuals for Mitel 8520
Summary of Contents for Mitel 8520
- Page 1 M I T E L 8520 Telephone User Guide...
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Page 3: Commonly Used Feature Codes
Answers calls. OUTGOING Selects an outgoing line for external calls. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature ACD Agent – Log In/Out Automatic IC Call Access –... -
Page 4: Mitel ® 8520 Telephone User Guide – Issue 14, June
Placing a Page Announcement 1. Press the PAGE button. 2. Enter the page-zone number (0 to 9). 3. After the tone, make your announcement, and then hang up. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010... - Page 5 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 8520 Telephone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.
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Page 6: Programming Emergency Numbers
(servicing) instructions are included in the literature accompanying the product. Maintenance and Repair There are no user serviceable parts inside the telephones. For repairs, return the telephone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment. -
Page 7: Phone Usage
This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: •... - Page 8 Approvals Manager at the above address. Page iv We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett Caldicot NP26 5YR DIRECTIVE 1999/5/EC OF THE EUROPEAN Mitel Telephone: 8520 Mitel ® 8520 Telephone User Guide – Issue 14, June 2010...
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Page 9: Table Of Contents
Resetting the Telephone to the Default Settings ........ - Page 10 Viewing Caller ID Information ........... . . 32 Page vi Mitel ® 8520 Telephone User Guide – Issue 14, June 2010...
- Page 11 Enabling or Disabling the Page Feature ......... . 49 Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Contents Page vii...
- Page 12 Troubleshooting Tips ............56 Index Page viii Mitel ® 8520 Telephone User Guide – Issue 14, June 2010...
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Page 13: Getting Started
Because a variety of voice mail products work with the Mitel 5000 CP, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. -
Page 14: About Your Telephone
1 – Handset 5 – Programmable buttons 2 – Display 6 – Dialpad buttons 3 – Message Indicator lamp 7 – Feature buttons 4 – Hold button 8 – Speaker Mitel ® 8520 Telephone User Guide – Issue 14, June 2010... -
Page 15: Feature Descriptions
Handsfree Mode, you do not need to use the handset. Display The phone has a two-line display. When the telephone is idle, the display shows your extension number, your username, the time of day, and the date. At other times it might show reminder messages, Do-Not-Disturb (DND) messages, number dialed, call sources, elapsed time of calls, current call costs, error messages, and so on. -
Page 16: Message Indicator Lamp
Slowly flashing Programmable Buttons Most of the buttons on your telephone are preprogrammed by the system administrator; however, you can program some of the telephone buttons for quick access to features or speed-dial entries. See “Using Programmable Buttons” on Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. -
Page 17: Feature Buttons
ANSWER OUTGOING Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Action Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code. -
Page 18: Phone Signals
• Any buttons that are lit or blinking indicate call or feature activity. • All phone button lamps illuminate at the same time for a few seconds when the telephone is reset or powered on. • The following actions may cause an error tone: o Pressing an invalid button combination. -
Page 19: Headset Instructions
Headset Instructions When using a headset, press If you have both a headset and a handset connected to your telephone and you are using the headset, you can quickly transfer audio to the handset by lifting the handset from the cradle. -
Page 21: Personalizing Your Phone
This chapter describes features you can use to personalize your telephone. Adjusting the Viewing Angle You can tilt the telephone stand for a better view of the buttons and display. To adjust the viewing angle: 1. Position the bottom of the telephone base on a flat surface. -
Page 22: Adjusting The Display Contrast
Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 10 (Up) or (Down) to adjust the contrast. (Speaker). Mitel ® 8520 Telephone User Guide – Issue 14, June 2010... -
Page 23: Using The Dialpad Buttons To Enter Characters
6. Press 3. 7. Press 1. 8. Press Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 page 36). for a colon (:). (Speaker), or lift and replace the handset to save entries. Number of Times Dialpad Button is Pressed &... - Page 24 Page 12 Dialpad Characters — Mexican Spanish Number of Times Dialpad Button is Pressed & ñ Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button Mitel ® 8520 Telephone User Guide – Issue 14, June 2010...
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Page 25: Using Programmable Buttons
You can also use the Direct Station Selection/Busy Lamp Field (DSS/BLF) unit to add additional programmable buttons to your telephone. You can program buttons the same way as those on the associated telephone as described earlier in this section. Contact your system administrator for details. -
Page 26: Acd Agent – Log In/Out
Most of the following feature codes work when your telephone is idle. However, if NOTE you are on an active call or if the telephone is off-hook, you may need to press To delete the characters entered: Press the MUTE button to move the cursor to the left and delete the characters entered. -
Page 27: Automatic Ic Call Access – On/Off
Hookflash (Recall in Europe) Hunt Group – Remove Hunt Group – Remove/Replace Hunt Group – Replace LCD Contrast Control Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Feature Page Personalizing Your Phone Code New Code Page 15... -
Page 28: Message – Cancel Left Message
System Forward – On System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Page 16 Feature Page Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Code New Code... -
Page 29: View Button Assignments
With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 (Speaker) to exit. page (Special), and then dial 399. Personalizing Your Phone page... -
Page 30: Activating Door Relay
You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature. To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Page 18 Mitel ® 8520 Telephone User Guide – Issue 14, June 2010... -
Page 31: Answering And Placing Calls
With the handset on-hook, dial 360 to turn on (or off). AUTO TRNK ACCESS ON (or OFF) appears. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 (Speaker) to answer a call while using a headset, or to “Answering Waiting Calls” below. -
Page 32: Redirecting Calls
2. Dial 350 or press the flashing Trunk <number> button. This feature may or may not be enabled for your system. Page 20 Your system administrator creates Answer (Speaker). Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 page... -
Page 33: Placing Calls
Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your telephone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code). -
Page 34: Using Off-Hook Voice Announce
Contact your system administrator for more information about using Select Line Group or ARS access codes. This feature may or may not be enabled for your system. Page 22 page Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 page... -
Page 35: Redialing A Number
To use the Last Number Saved feature: • To save the last number dialed: While the telephone is idle or while listening to the intercom dial tone, press REDIAL. LAST OUTSIDE NUMBER SAVED appears. • To redial the saved number: After selecting a line, press REDIAL. The number is redialed. -
Page 36: Using Speed Dial
7. Press # to save the location. STN SPD BIN # <number> UPDATED appears. Page 24 (Up) or (Down) to scroll through the speed-dial locations. (Up) or (Down) to scroll through the speed-dial bins. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 page... -
Page 37: Dialing Station Speed-Dial Numbers
SPD BIN # <number> UPDATED appears. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 (Up) or (Down) to scroll through the speed-dial bins, and then press # You can also program buttons to dial Station Speed-Dial numbers. See NOTE “Assigning Speed-Dial Numbers to Programmable Buttons”... -
Page 38: Assigning Speed-Dial Numbers To Programmable Buttons
Enter the speed-dial location (000 to 999 or 0000 to 4999). Page 26 (Up) or (Down) to scroll through the speed-dial bin. (Up) or (Down) to scroll through the speed-dial location. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 page 24... -
Page 39: Using The Directory
Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Characters Represented 2 A B C a b c Ç â ä à å ç Ä Å á 3 D E F d e f é ê ë è É... -
Page 40: Using Account Codes
To set an account code for all calls placed from your telephone: Dial 391 followed by the account code, and then press #. ACCOUNT CODE ACCEPTED appears. This code is used for all calls made from your telephone until it is disabled. To disable the code: Dial 391, and then press #. -
Page 41: Call Features
Ring Intercom Always off. This feature may or may not be enabled for your system. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 improves transmission quality while on a speakersphone (Special), and then press (Speaker). (Special), and then dial 310. The speakerphone will return to standard mode... -
Page 42: Using Mute
To return to a call that is on hold: Press HOLDING appears. Entering a Hookflash Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press Page 30 (Hold). -
Page 43: Transferring Calls
1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears. 2. Dial the extension or hunt group number or press a DSS/BLF key where the call is ringing or holding. The call is transferred to the telephone you are using and you are connected to the caller. -
Page 44: Viewing Your System Information
If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press Page 32 (Special), and then dial 300. (Special), and then dial 379. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010... -
Page 45: Forwarding Calls
Dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Description All incoming calls are forwarded. All incoming calls are forwarded if not answered. -
Page 46: Using Dynamic Extension Express
A recall occurs when a feature cannot be completed or the feature times out, and the call returns to the originating extension. For example, a holding call will recall the extension where it was placed on hold when the hold timer expires. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010... - Page 47 While on an active call on an associated destination device, lift the telephone handset and dial 388. A confirmation tone is played and the call is pulled back to your telephone. If you enter the handoff feature code (388) and the display shows NO CALL TO...
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Page 48: Placing Conference Calls
To return to the conference: Press the flashing CALL button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. Page 36 (Hold), and then hang up. ENTER EXTENSION NUMBER Mitel ® 8520 Telephone User Guide – Issue 14, June 2010... -
Page 49: Ending A Conference And Placing All Parties On Hold
This feature may or may not be enabled for your system. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 (Hold). CONFERENCE PARTIES ON HOLD (Hold) twice for internal parties or the flashing CALL button for external parties. -
Page 50: Using Call Logging
This feature may or may not be enabled for your system. Secondary Extension buttons must be programmed by your system administrator. Page 38 (Up) or (Down) to scroll through the entries. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Secondary Extension... -
Page 51: Using Configuration Assistant
You need a Configuration Assistant extension number to use this feature. Contact NOTE your system administrator for more information. Changing Your Station Password Before using Configuration Assistant, Mitel recommends that you change your default Station password to something more secure. To change your Station password: 1. Dial 392. ENTER PASSWORD appears. -
Page 52: Changing The Dynamic Extension Express Settings
Hang up, or press the Star button (*) to return to the main menu. Page 40 page 34 for more information. page 61 for more information about using DND. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010... -
Page 53: Changing The Manual Call Forwarding Settings
Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 page 33 for more information about Manual Call Forwarding. Call Features... -
Page 54: Using Remote Programming
Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features. -
Page 55: Changing The Dnd Settings
To turn off Call Forwarding using Remote Programming: Dial 355, and then hang up. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 page 47 for more information about using DND. page 39 for details on setting up a Station page 33 for more information about Manual Call Forwarding. -
Page 56: Changing Your Station Password
4. Enter your password followed by #. 5. Dial 392. 6. Enter the new password followed by #. 7. Enter the new password again followed by #. Page 44 page 39 Mitel ® 8520 Telephone User Guide – Issue 14, June 2010... -
Page 57: Messages
8520 Telephone User Guide – Issue 14, June 2010 page Because a variety of voice mail products work with the Mitel 5000 CP, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging... -
Page 58: Viewing And Responding To Messages
To delete waiting voice messages, you must connect to your voice mailbox. To delete waiting inter-station messages: 1. Press MSG. MSG <message information> appears. 2. Press * to delete the displayed message. Page 46 Mitel ® 8520 Telephone User Guide – Issue 14, June 2010... -
Page 59: Using Do-Not-Disturb (Dnd)
Buttons to Enter Characters” on 4. Press To turn DND off: Press DND. DO-NOT-DISTURB OFF appears. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 New Message Code (Up) or (Down) to scroll through the messages. page 11 for dialpad character descriptions. -
Page 60: Using Reminder Messages
Call Engineering Call Marketing Call Accounting Cancel DND Cancel Call Fwd Take Medication Make Reservation Review Schedule Lunch Reminder (Up) or (Down) to scroll through the messages. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 New Message... -
Page 61: Paging Other System Users
(you cannot select individual zones). To enable or disable paging for your telephone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Number Description Messages Page 49... -
Page 63: Hunt Groups
3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Hunt Groups page Page 51... -
Page 64: Logging Out Of Acd Hunt Groups
The feature is not available at your telephone. • You already have four parties in your call. • Not enough system circuits are currently available. • The Agent Help Extension is in DND. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010... -
Page 65: Diverting Hunt Group Calls
To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Hunt Groups page 37 for more information about Page 53... -
Page 66: Using Barge-In
If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 54 Mitel ® 8520 Telephone User Guide – Issue 14, June 2010... -
Page 67: Troubleshooting
Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the www.mitel.com. All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your telephone. -
Page 68: Troubleshooting Tips
Contact your system administrator for more information. Before assigning the speed-dial number to a programmable button, you must store the number with either a Station or System Speed Dial bin. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Possible Solution... - Page 69 (388), the display shows NO CALL TO HANDOFF. Mitel ® 8520 Telephone User Guide – Issue 14, June 2010 Problem The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: •...
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Page 71: Index
Manual 33 System 33 using 33 Call Logging 38 Call Logs, using 38 Callback, requesting (queuing the phone) 21 Mitel 8520 Telephone User Guide – Issue 14, June 2010 ® Caller ID Information displaying 32 viewing 32 Calls answering 19... - Page 72 Automatic Call Distribution (ACD) 51 Barge-In, using 54 calls diverting 53 monitoring 53 stealing 53 logging out of 52 types 51 Uniform Call Distribution (UCD) 51 wrap-up timer 52 Mitel ® 8520 Telephone User Guide – Issue 14, June 2010...
- Page 73 Messages, veiwing and responding 46 Microphone, muting 30 Monitoring Calls 53 Music, listening to 10 Mute, using 30 Mitel 8520 Telephone User Guide – Issue 14, June 2010 ® Number, redialing 23 Numbers redialing 23 redialing external 23 Off-Hook 6...
- Page 74 6 troubleshooting 56 Voice Messages deleting 46 leaving 45 listening to 46 Volume Levels, changing 9 Waiting Calls, answering 19 Welcome 1 Wrap-Up Timer, stopping 52 Mitel ® 8520 Telephone User Guide – Issue 14, June 2010...
- Page 76 Part No. 550.8112 Issue 14, June 2010 661/922:...