Mitel 8500 Endpoint User Manual
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Mitel 8500 Endpoint User Manual

Mitel 8500 Endpoint User Manual

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M I T E L
Model 8500
Endpoint User Guide

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Summary of Contents for Mitel 8500

  • Page 1 M I T E L Model 8500 Endpoint User Guide...
  • Page 3 OUTGOING Selects an outgoing line for external Reverse Transfer (Call Pick-Up) calls. Ring Tone Selection Station Speed Dial Station Speed Dial – Programming Switch Keymap System Forward – On/Off System Speed Dial Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 4: Placing A Page Announcement

    2. Enter the page-zone number (0 to 9). Dial the extension or hunt group number where the call is ringing or holding. 3. After the tone, make your announcement, and then hang up. Mitel ® Model 8500 User Guide – Issue 12, October 2008...
  • Page 5 For sales, service, or technical support, contact your local authorized provider: Enter provider information above. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.

  • Page 6: Programming Emergency Numbers

    (servicing) instructions are included in the literature accompanying the product. Maintenance and Repair There are no user serviceable parts inside the endpoints. For repairs, return the endpoint to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.
  • Page 7 The handset supplied with the endpoint is not certified for use with any other phone. Use of the handset with any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring. Page iii Mitel ® Model 8500 User Guide – Issue 12, October 2008...
  • Page 8 Any unauthorized modification of the product voids this Declaration. For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Page iv Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 9: Table Of Contents

    Using Automatic Trunk Answer ........... 14 Page v Mitel ® Model 8500 User Guide – Issue 12, October 2008...
  • Page 10 Using Secondary Extension Buttons..........25 Page vi Mitel ® Model 8500 User Guide – Issue 12, October 2008...
  • Page 11 Troubleshooting Tips ............39 Index Page vii Mitel ® Model 8500 User Guide – Issue 12, October 200...

  • Page 13: Getting Started

    Because a variety of voice mail products work with the Mitel 5000 system, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system.

  • Page 14: About Your Endpoint

    5 – Special button 2 – Message Indicator lamp 6 – Dialpad buttons 3 – Volume button 7 – Feature buttons 4 – Hold button 8 – Speaker Page 2 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 15: Feature Descriptions

    See “Assigning Features to Programmable Buttons” on page 8 for instructions. Dialpad Buttons Use the dialpad buttons to dial phone numbers and enter feature codes. Page 3 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 16: Feature Buttons

    Transfers the current call. Connects to silent and voice messages. Forwards the call to the specified number. ANSWER Answers calls. OUTGOING Selects an outgoing line for external calls. Page 4 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 17: Endpoint Signals

    2. Dial 317 to turn the headset on. To turn off Headset Mode and activate the handset and speakerphone: Dial 317. The handset or speakerphone is now activated. Page 5 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 19: Personalizing Your Endpoint

    (Up) or (Down) or 1 to 9 to listen to ring tones. 3. Press (Speaker), #, or lift and replace the handset to select the ring tone. Page 7 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 20: Listening To Background Music

    Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Extension Numbers Code Type Code New Code Attendant Endpoint Extensions 1000 to 1999 Hunt Groups 2000 to 2299 Page 8 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 21: Default Feature Codes

    Do-Not-Disturb – Override Group Listen Handsfree – On and Off Headset – Off Headset – On These features shown may or may not be enabled for your system. Page 9 Mitel ® Model 8500 User Guide – Issue 12, October 2008...
  • Page 22 Steal Call Switch Keymap System Forward – Off System Forward – On System Forward – On and Off System Speed Dial Transfer To Hold Transfer To Ring Page 10 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 23: Programming Dss/Blf Buttons

    You can reset programmed buttons to the default assignments. Resetting the programmable buttons does not reset button assignments programmed by the system administrator. To reset the feature buttons to the default values: With the handset on-hook, dial 395. Page 11 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 24: Resetting The Endpoint To The Default Settings

    To switch between keymaps when your endpoint is idle: With the handset on-hook, dial 399. To switch between keymaps during a call: Press (Special), and then dial 399. Page 12 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 25: Answering And Placing Calls

    Dial the extension number, or press the Outgoing button or the Outgoing Call access code (the default code is 8), and then dial the external number. • Enter the DND code. Page 13 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 26: Using Automatic Trunk Answer

    When the extension becomes available, your extension rings. To cancel the callback request: Press 6. This feature may or may not be enabled for your system. Page 14 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 27: Using Camp-On

    To save the last number dialed: While the endpoint is idle or while listening to intercom dial tone, press the REDIAL button. • To redial the saved number: After selecting a line, press REDIAL. The number is redialed. Page 15 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 28: Using Speed Dial

    1. With the handset on-hook, dial 383. 2. Enter the speed-dial location (0 to 9). 3. Program a new number for the location code or press # to exit. Page 16 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 29: Assigning Speed-Dial Entries To Programmable Buttons

    Dial 391 followed by the account code, and then press #. This code is used for all calls made from your endpoint until it is disabled. To disable the code: Dial 391, and then press #. Page 17 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 31: Call Features

    NOTE speaking. If the amount of echo is objectionable, do not use the Enhanced Speakerphone Mode. This feature may or may not be enabled for your system. Page 19 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 32: Using Mute

    NOTE transferring party hangs up. If this option is turned off, you must press a Call button to answer calls transferred to your extension. Page 20 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 33: Transferring Calls To Other Extensions

    See “Hunt Groups” on page 35 for more information about using hunt groups. Page 21 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 34: Forwarding Calls

    3. After the party answers, announce the conference, and then press the CNF button to place the call on hold. If necessary, repeat this step to add the remaining conference party. 4. Press the CNF button again to start the conference. Page 22 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 35: Adding A Conference Party

    Press the CNF button, and then press (Hold). To toggle between the held callers: Press (Hold) twice for internal parties or the flashing CALL button for external parties. Page 23 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 36: Using Record-A-Call

    (The other party does not hear the confirmation tone.) Dial 312 again to turn Group listen off. This feature may or may not be enabled for your system. Page 24 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 37: Using Secondary Extension Buttons

    To change the station password from another phone, see “Using Remote Programming to Change the Password” below. Secondary Extension buttons must be programmed by your system administrator. Page 25 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 38: Using Remote Programming To Change The Password

    6. Enter the DND message number (01 to 20), and then enter the second-line message text (if applicable). To use Remote Programming to turn off DND: Follow previous steps 1 through 4, and then dial 371. Page 26 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 39: Using Remote Programming To Forward Calls

    358 (No Answer/Busy) 6. Enter either an extension number or 8 followed by a telephone number. To turn off Call Forwarding: Dial 355, and then hang up. Page 27 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 41: Messages

    • Voice messages: System voice mail messages. Because a variety of voice mail products work with the Mitel 5000 system, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the...

  • Page 42: Retrieving Messages

    2. Enter the extension number where you left the message. Deleting Messages You can delete waiting messages. NOTE To delete waiting voice messages, you must connect to your voice mailbox. To delete inter-station messages: Dial 368. Page 30 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 43: Using Do-Not-Disturb

    2. Enter the two-digit number for the DND message from the table above. 3. Press (Speaker) or lift and replace the handset. To turn off DND: Press the DND button. Page 31 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 44: Using Reminder Messages

    If your system is set for 12-hour format, press 1 for A.M. or 2 for P.M. To cancel all Reminder message requests: With the handset on-hook, dial 306. To clear a received Reminder message: With the handset on-hook, press Page 32 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 45: Paging Other System Users

    Page on and off feature code enables or disables your extension for all pages zone (you cannot select individual zones). To enable or disable paging for your endpoint: Dial 325 (on/off toggle). Page 33 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 47: Hunt Groups

    Press # to log in to all of your ACD hunt groups. 3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. Page 35 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 48: Logging Out Of Acd Hunt Groups

    You already have four parties in your call. • Not enough system circuits are currently available. • The Agent Help Extension is in DND. 2. If not preprogrammed, dial the Agent Help extension number. Page 36 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 49: Diverting Hunt Group Calls

    While monitoring a hunt group call, you can “steal” the call from the hunt group member, which disconnects the call from the agent and transfers the call to your extension. To steal a hunt group call: Dial 387. Page 37 Mitel ® Model 8500 User Guide – Issue 12, October 2008...

  • Page 51: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide If you need further assistance, you can find provider information on the Mitel Web site www.mitel.com. All sales, service, and support are coordinated at the local level. Troubleshooting Tips The following table includes troubleshooting tips for endpoint and system features.

  • Page 53: Index

    Extension numbers 8 waiting 13 External calls, placing 15 Camp-on, using 15 Changing keymaps 12 volume levels 7 Feature Codes buttons 4 account 17 codes, using 9 Page 41 Mitel Model 8500 User Guide – Issue 12, October 2008 ®...
  • Page 54 Index Group Listen, using 24 Members, hunt group 35 Messages canceling 30 deleting 30 Handset Do-Not-Disturb 31 off-hook 5 leaving 29 off-hook, on-hook 5 pages 33 on-hook 5 Reminder 32 Handsfree Mode replying to 30 overriding 19 voice, listening to 30 using 19 Microphone, muting 20 Headset, using 5...
  • Page 55 Volume levels 7 using 16 Star codes, telephone company 39 Station messages leaving 29 replying to 30 Waiting calls, answering 13 Station Monitor, using 37 Wrap-up timer, stopping 36 Page 43 Mitel Model 8500 User Guide – Issue 12, October 2008 ®...
  • Page 58 Part No. 550.8114 Issue 12, October 2008 AYYY/YYYYA...

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