Customer Information; Procedure - Chevrolet 2016 Traverse Owner's Manual

Customer
Information

Customer Information

Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 357
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 359
Customer Assistance for Text
Telephone (TTY) Users . . . . . 360
Online Owner Center . . . . . . . . . 360
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 360
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 361
Scheduling Service
Appointments . . . . . . . . . . . . . . . 363
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 363
Collision Damage Repair . . . . . 364
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 366
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 367
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 367
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 368
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 368
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 368
Event Data Recorders . . . . . . . . 369
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 369
Infotainment System . . . . . . . . . . 370
Customer Information
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
357