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AT&T 1782 User Manual

At&t 1782 two-line digital answering system with caller id/call waiting
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1
USER'S MANUAL
Part 2
1782 Two-Line Digital Answering
System with Caller ID/Call Waiting
Please read Part 1 — Important Product
Information, included in this package.
Para recibir este manual en español, por
favor llame al 1 800 222-3111.
AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.

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  • Page 1 USER’S MANUAL Part 2 1782 Two-Line Digital Answering System with Caller ID/Call Waiting Please read Part 1 — Important Product Information, included in this package. Para recibir este manual en español, por favor llame al 1 800 222-3111. AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.
  • Page 2 © 2000 Advanced American Telephones. All rights reserved. Printed in Mexico. 850002742 Issue 1AT&T 5/00...

  • Page 4: Table Of Contents

    BUTTONS ...3 About Softkeys ...3 SCREEN INDICATORS ...4 INSTALLATION...5 Before You Begin ...5 Table/Desk Installation...5 Wall Installation...9 Initialization ...10 SET UP SYSTEM FEATURES ...12 Feature Setup ...12 Set the Time and Date ...12 Answering System Feature Setup...13 Caller ID Feature Setup...19 Call Match Feature Setup ...23 Caller Specific Outgoing Announcements ...24...

  • Page 6: Buttons

    About Softkeys This system has been designed with your convenience in mind, offering you many features which you can access using the two “softkeys” shown in the illustration below. By pressing the softkey below the label indicated on the display screen, you select that operation. Softkey labels are always underlined in the display and in this manual.

  • Page 7: Screen Indicators

    SCREEN INDICATORS Time of call Caller’s name Caller’s telephone number Position of call in call history New call in call history Date of call Telephone line of call Indicates caller left message...

  • Page 8: Installation

    Before You Begin This system includes two color-coded telephone line cords with modular plugs on each end. One cord has CLEAR plugs and the other has BLUE plugs. • If you have a two-line (RJ-14) wall jack, use only the line cord with CLEAR plugs. •...
  • Page 9 INSTALLATION L1/L2 Strain Relief Tab Standard Electrical Outlet For two single-line wall jacks with a single two-line phone: (To use this installation option, you’ll need to use the 2-Line Adapter.) a Plug the 2-Line Adapter into the wall jack that will be used as LINE 1. b Plug one end of the telephone line cord with blue plugs into the adapter jack labeled LINE 2.
  • Page 10 NOTE: If a single-line phone is connected to the SET 1/(SET 2) jack, it can be used to make and answer calls on Line 1 only. L1/L2 Strain Relief Tab Standard Electrical Outlet For one two-line wall jack with two single-line phones: a Plug one end of the telephone line cord with clear plugs into the two-line wall jack.
  • Page 11 INSTALLATION L1/L2 Strain Relief Tab Standard Electrical Outlet For two single-line wall jacks with two single-line phones: (To use this installation option, you’ll need to use the 2-Line Adapter.) a Plug the 2-Line Adapter into the wall jack that will be used as LINE 1. b Plug one end of the telephone line cord with blue plugs into the adapter jack labeled LINE 2.

  • Page 12: Wall Installation

    2 Connect the power cord. • Plug the smaller end of the power cord into the jack labeled 9VAC on the back of the system. • Plug the other end of the power cord into an electrical outlet not controlled by a wall switch.

  • Page 13: Initialization

    INSTALLATION 2 Using a pencil and the template at the back of the manual, mark the wall where you want to mount the unit. 3 Choose two #4 Round Head screws appropriate for your wall material (screws not included). Screw in the screws until the heads are about 1/8'' away from the wall. 4 Position the unit over the screws and pull down until it is firmly in place.
  • Page 14 3 Set the clock. The screen displays the time (the default setting is 12 AM). To correct the setting, use C or c to correct the hour, then select NEXT to move to the minutes setting; repeat to select AM or PM. Select DONE when the correct time is displayed.

  • Page 15: Set Up System Features

    SET UP SYSTEM FEATURES Feature Setup NOTE: The system must be turned on to set up or change features. You can set up one feature at a time, or you can set up a feature and then move on to set up another feature.

  • Page 16: Answering System Feature Setup

    Answering System Feature Setup Announcement Options This answering system lets you record up to four different announcements — A, B, C, and AO. Each can be presented to callers on either Line 1 or Line 2. You can assign the same announcement to be presented on both lines, or you can choose different announcements for each line.
  • Page 17 SET UP SYSTEM FEATURES Review Outgoing Announcement for a Line 1 Press o. 2 Use the softkey to select ANS SYS. The screen displays Set options for which mailbox? 3 Select L1 or L2. The screen displays your choice. 4 Press C or c to select Announcement A, B, C or AO. 5 Press P.
  • Page 18 Select Outgoing Announcement for a Line 1 Press o. 2 Use the softkey to select ANS SYS. The screen displays Set options for which mailbox? 3 Select L1 or L2. The screen displays your choice. 4 Press C or c to select Announcement A, B, C or AO. 5 Select OK.
  • Page 19 SET UP SYSTEM FEATURES Answer When Recording for a Line When the system is recording a message on one line and a call is received on the other line, the system announces to the second caller,“Please wait to leave a message,” at 15-second intervals until the first line has finished recording.
  • Page 20 Priority Call Signal for the System When a caller enters the Priority Call Code from a touch tone phone, the system beeps loudly to alert you that you have a Priority Call. You’ll need to provide select callers with the Priority Call Code (preset to 999), in order for them to use this feature. The Priority Call Code is the same for both lines and is set using Line 1.
  • Page 21 SET UP SYSTEM FEATURES Announcement Monitor for the System This feature comes set to on so you can hear your announcement when the system answers a call. You can reset the system so you won’t hear the announcement. The setting you choose controls both lines, and is set using Line 1. 1 Press o.

  • Page 22: Caller Id Feature Setup

    Caller ID Feature Setup Turn Caller ID with Call Waiting On or Off for a Line If you don’t want to be disturbed with call information about Call Waiting calls, you can turn this feature off. NOTE: This is the only Caller ID feature you can set up separately for each line. 1 Press o.
  • Page 23 SET UP SYSTEM FEATURES Home Area Code Guidelines Most users simply dial the seven digits of a phone number to make a call within their Home Area Code and 11 digits outside of their Home Area Code. If this applies to you, you should program your Home Area Code into the unit.
  • Page 24 Home Area Code 1 Press o. 2 Press C. 3 Use the softkey to select CALL ID. 4 Select OK until the screen displays Home Area Code. 5 Press C or c to change the first digit. 6 Select NEXT to move to the second digit. 7 Press C or c to change the second digit.
  • Page 25 SET UP SYSTEM FEATURES Blocked Call Information NOTE: This feature may be called by different names by different local telephone companies and may not be available in all areas. You can set up the system so that when a call is received from a caller with a blocked or private telephone number, the system will play a pre-recorded announcement (“We’re sorry, blocked calls to this number cannot be accepted”), then hang up.

  • Page 26: Call Match Feature Setup

    Set Display Contrast 1 Press o. 2 Press C. 3 Use the softkey to select CALL ID. 4 Select OK until the screen displays Display Contrast. 5 Press C or c until the screen displays your desired setting. 6 Select OK. Set Dial Mode 1 Press o.

  • Page 27: Caller Specific Outgoing Announcements

    SET UP SYSTEM FEATURES Caller Specific Outgoing Announcements This system allows you to record up to three announcements that you can match to: • specific incoming caller numbers, or • callers who choose to block their name and number when calling, or •...
  • Page 28 Store a Number for Caller Specific Outgoing Announcement 1 Press o. 2 Press C. 3 Use the softkey to select MATCH. 4 Select OUTGOING. If you are entering numbers for Caller Specific Outgoing Announcement (OGA) for the first time, select ADD —...
  • Page 29 SET UP SYSTEM FEATURES Remove a Number for Caller Specific Outgoing Announcement 1 Press o. 2 Press C. 3 Use the softkey to select MATCH. 4 Select OUTGOING. 5 Press C or c until the screen displays the number you wish to remove.

  • Page 30: Talking Caller Id

    Delete a Caller Specific Outgoing Announcement 1 Press o. 2 Press C. 3 Use the softkey to select MATCH. 4 Select OUTGOING until the screen displays OGA1/Number 1. (If you have already stored a number there, it is displayed.) 5 Press C or c to choose the Caller Specific Outgoing Announcement you want to delete.
  • Page 31 SET UP SYSTEM FEATURES 6 Press C to enter a telephone number digit, then select NEXT to move to the next digit (enter seven digits for local or 10 digits for long distance) — OR — Press c to select PRIVATE CALLS or UNKNOWN CALLS —...
  • Page 32 Delete a Talking Caller ID Number NOTE: When you delete a number connected with Talking Caller ID, the announcement matched to that number is also deleted. 1 Press o. 2 Press C. 3 Use the softkey to select MATCH. 4 Select LOCAL. 5 Press C or c until the screen displays the number you wish to delete.

  • Page 33: Answering System Operation

    ANSWERING SYSTEM OPERATION Answering Calls When the system answers a call, the caller hears the announcement you recorded followed by a beep. After the beep, the system begins recording your caller’s message, up to three minutes long. If the message is longer than three minutes, or if the caller is silent for more than seven seconds, or if the system runs out of memory, the system beeps once and hangs up.

  • Page 34: Listen To Your Messages

    ANSWERING SYSTEM OPERATION Listen to Your Messages The screen displays the number of messages in each mailbox. To access messages for a particular line, use the softkey to select L1 or L2, then follow the directions below to play, repeat, skip, save, and delete messages. As the system plays back messages, the screen displays the number of the message playing.

  • Page 35: Delete Messages

    ANSWERING SYSTEM OPERATION Stop Message Playback Press P. Saving Messages The system automatically saves your messages until you delete them, and can store approximately 22 minutes of messages, memos and announcements (up to a maximum of 99 messages). When memory is full, or the maximum number of messages is recorded, the screen displays MEMORY FULL.

  • Page 36: Record A Telephone Conversation

    Record a Telephone Conversation NOTE: This unit does not sound warning beeps to let the other party know that the call is being recorded. To ensure that you are in compliance with any state and federal regulations concerning recording a telephone call, you should start the recording process and then inform the caller that you are recording the call.

  • Page 37: From A Remote Touch Tone Phone

    ANSWERING SYSTEM OPERATION From a Remote Touch Tone Phone Connect with the Answering System 1 Dial your telephone number from a touch tone phone with a different telephone number. 2 When the system answers, enter your three-digit Remote Access Code during or after the announcement.

  • Page 38: Delete Messages

    Delete Messages Delete All Messages 1 Connect with the answering system. 2 Listen to all messages. After the two beeps, press 3 0 to delete all messages in both mailboxes (an error tone sounds if you have unreviewed messages) — OR — Press 3 1 to delete all messages in Line 1 mailbox —...

  • Page 39: End The Remote Access Call

    ANSWERING SYSTEM OPERATION From a Remote Touch Tone Phone End the Remote Access Call Press * 9. The system announces,“The machine will now hang up,” and disconnects from the line. Change Remote Access Code 1 Connect with the answering system. 2 Press 9 9.

  • Page 40: Turn System On

    Turn System On When the system is off, it answers after 10 rings, announces,“The machine is off,” and beeps twice. 1 Connect with the answering system. 2 Press 0 0 to turn the system on for both lines — OR — Press 0 1 to turn the system on for Line 1 —...

  • Page 41: Voice Help Menu

    ANSWERING SYSTEM OPERATION From a Remote Touch Tone Phone Voice Help Menu The Voice Help Menu allows you to use the answering system from a touch tone telephone, even if you do not know or remember the various command codes. Once you have connected with the answering system, press 5.

  • Page 42: Caller Id Operation

    CALLER ID OPERATION This product is designed to store and display information about incoming telephone calls. For this feature to work, the unit must be used with Caller Identification service provided by your local telephone company; there is a fee for this service, and it may not be available in all areas.

  • Page 43: Call Waiting

    CALLER ID OPERATION Call Waiting If you subscribe to Caller ID with Call Waiting service and you receive a Call Waiting call, the screen will display call information for the call. 1 Press the switchhook or F on the attached phone to access the Call Waiting call.

  • Page 44: Removing Call Records From History

    3 To advance through the call history from an earlier call, press C. 4 To exit the call history, press Cor c to go to END OF LIST, then select DONE. NOTE: If a caller left a voice message, you’ll see the MSG indicator over the right softkey.

  • Page 45: Display Dial

    CALLER ID OPERATION Display Dial NOTE: You must have a phone attached to the unit (see INSTALLATION) and you must lift the receiver for this feature to work. As you review calls in call history, you can dial a displayed phone number. If the call information came from your Home Area Code (the one you programmed during Installation), the screen displays only the seven-digit number you are calling (without an area code).

  • Page 46: Display Messages

    2 Press d to make a call — OR — Press o to see the choices of how the number can be dialed. For example, 1–908–555–0100 The flashing number is the currently selected method. Use C or c if you need to select another choice, then press d to make the call —...

  • Page 47: In Case Of Difficulty

    IN CASE OF DIFFICULTY If this answering system does not work properly, try the following suggestions. For Customer Service, visit our website at www.telephones.att.com, or call 1 800 222–3111. Please retain your receipt as your proof of purchase. Display Screen is Blank •...
  • Page 48 System Does Not Respond to Remote Commands • Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone. •...
  • Page 49 IN CASE OF DIFFICULTY Screen is Flashing Unplug the power cord for 10 seconds, then plug it back in. Screen Continues to Display LIFT RECEIVER When you’re using the Display Dial feature, if the screen continues to display LIFT RECEIVER even after you’ve lifted the handset of the attached phone, check the line cord installation.
  • Page 50 Template For Wall Mounting Use two #4 screws...

  • Page 51: Answering System

    Telephones. American fold Answering System 1782 Remote Commands To connect with your answering system: 1 Dial your telephone number from a touch tone phone. 2 When the system answers, enter your Remote Access Code. The system announces the number of messages and beeps twice.
  • Page 52 REMOTE COMMANDS Play all messages 1 0 (both lines), 1 1 (Line 1) or 1 2 (Line 2) Play new messages 2 0 (both lines), 2 1 (Line 1) or 2 2 (Line 2) Repeat a message 4 during playback 6 during playback Skip a message Stop...

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